TAP Air Portugal レビュー 

Flug kurzfristig cancelled. Auf Geld wartet man vergeben. Finger weg von dieser Firma. Es ist eine reine Katastrophe!!

Volo A/R Venezia/Lisbona metà ottobre 2024. Partenza da Lisbona in ritardo di quasi 2 ore. Avvisati ovviamente quando eravamo già in aeroporto. Non abbiamo potuto caricare il bagaglio a mano in cabina per il troppo “affollamento” e sono quindi stati imbarcati in stiva.
3 ore e 15 di volo e nessuno snack, caffè ecc ecc tutto solo a pagamento!!! Una vergogna! E non stiamo parlando di 50€ di viaggio … Inoltre la app è Lentissima, con schermate non chiare che rimbalzano da una finestra ad un’altra senza logica, per non parlare poi della registrazione!!

Very bad airline. They change schedule constantly - and the personell is not helpful at all. Our trip was orignially scheduled to the 1. january - is now changed to the 31. december - and now changed again so we have a 9 hour lay over in Lisbon.

Kundenfreundlichkeit ist definitiv etwas anderes, NIE wieder mit TAP, musste einen Flug von Berlin nach Mallorca buchen, auf Grund der Ferienzeit haben wir uns für die Business Class entschieden ( habe auch eine Star Alliance Gold Karte ). Sind um ca. 21:00 in Lissabon angekommen, der Anschluss Flug ist am nächsten Tag Früh am Morgen. Wollten noch für 3 Stunden in die Lounge gehen, dies wurde uns untersagt, mit der Aussage das dies nur am Tag des Abflugs möglich sei. Eine dümmere Aussage um unseren Aufenthalt am Flughafen zu vermiesen habe ich noch nie gehört. Wie gesagt NIE WIEDER TAP !!!

Virkelig ringe - skulle være ved tjek ind kl 06.05 og blev skyndet ind i flyet hvor vi sad i to timer før det lettede - ingen information udover at toiletterne var aflukket. Højtalerne kunne ikke høres under turen. Nyt fly som de åbenbart ikke kunne betjene.

Cancelaron mi vuelo 16 horas antes, la opción que me daban era un vuelo 8 horas después que no me servía. Intenté solicitar un reembolso en línea y me marcaba error, por lo que tuve que llamar a su call center (servicio lentísimo). Me dijeron que al solicitar el reembolso por teléfono tenía que pagar 40 euros, por lo que tuve que aceptar forzosamente, de lo contrario perdería todo mi dinero. Solo me reembolsaron el 15% del total que pagué, no me supieron decir por qué solo recibí ese monto, levanté una reclamación y jamás obtuve respuesta (y el link para darle seguimiento no sirve).

Tuve que proceder legalmente a través de otra empresa para recuperar mi dinero. Pésima experiencia.

min kæreste skulle have et fly på 9 timer til brasilien. de havde mellemlandet og havde en time til at nå deres fly de lod dem ikke komme ind i flyet også selv om flyet stod der i lang tid efter de havde mellemlandet. Det er for dårligt og ham og hans familie skal tage et fly 9 timer senere og det går ikke engang til den rigtige destination så de skal mellemlande og han skal nå til vm i hans sport. flyet har været i lufthavnen 30 minutter efter de landet og de må ikke tage med. De får ingen penge tilabge og dskal betale for et nyt fly

Mijn reis begon met hoge verwachtingen, gezien ik voor business class had gekozen om wat extra comfort te ervaren. Helaas bleek bij het inchecken dat er helemaal geen business class aanwezig is op het vliegtuig en ik op een economy class stoel was ingedeeld, ondanks dat ik een aanzienlijk bedrag had betaald voor een luxere ervaring.

De klantenservice van TAP Air leek ook niet erg behulpzaam te zijn. Toen ik achteraf contact opnam voor een oplossing of compensatie. Uiteindelijk kreeg ik een standaardreactie waarin werd uitgelegd dat mijn reservering correct was uitgevoerd en dat er volgens de "ticket sales terms and conditions" geen fouten gemaakt zijn.

Kortom, TAP Air heeft helaas niet aan mijn verwachtingen voldaan. Als je voor een business class ticket betaalt, verwacht je dat je ook krijgt waar je voor betaald hebt, en dat was hier duidelijk niet het geval. Ik raad anderen aan om extra voorzichtig te zijn bij het boeken van hun vluchten bij TAP Air en zeker te stellen dat de klasse waarvoor ze betalen ook daadwerkelijk wordt geleverd.

Terrible airline – they just do not care about customers. Advertised services do not exist. Full ignorance, incompetence and failed airline. Inbound flight totally fraudulent business class, which is just cheap, bad and inexistent in terms of comfort. On the return flight system breakdown in Lisbon and there’s no Plan B. The staff doesn’t care, there’s no service, elderly people really struggle not to collapse and nothing is done. This airline doesn’t have a Plan B in case things go wrong. Do not fly with this terrible company. 

Forfærdelig komfort, service og punktlighed.
Her sjældent sidder i et dårligere flysæde. Ingen benplads og fast ryglæn i an 90 graders vinkel uden mulighed for justering.
Elendig on board service og forsinket på hvert eneste ben af flyvningerne med dem.
Elendig Airline. Vælg en anden hvis overhovedet muligt.

Verschrikkelijk! Vlucht was gecanceld nadat we 10 uur hadden gewacht door een technische fout. Daarna heb ik nooit vergoeding gekregen omdat ze zeiden dat het door het weer kwam (dat was dus niet zo!!!). ga hier NOOIT meer mee vliegen ondanks dat ze goedkoop zijn

Booked a return flight to porto from london 6 months in advance. i had a medical procedure booked in the meantime so booked a flight to porto a few days earlier and missed the tap flight. was preparing to get on the return flight when i found out that tap had automatically cancelled the flight with no warning or information.
called the help centre, the woman said that this is the procedure and even if i had done the check in and not turned up for the flight, they would have cancelled it anyway.
asked for a refund and she couldnt do it, it has to be done online
asked to issue a complaint, she couldnt do it because it also has to be done online
there is nothing they can do by phone.
I have no flight, no way to return to london and was supposed to work tomorrow. Well done tap, you are proving to the world that you remain an unreliable company that puts money first and customers last. never boooking a flight again with tap

We booked a return flight with TAP Air and we were due to fly to Lisbon on 1st September 2024. Due to the 48 hr baggage staff strike at Lisbon Airport over that weekend we decided to postpone our journey and booked another flight with a different company for a day after the strike. As a result of us not turning up for the flight to Lisbon, the following day we discovered that TAP Air had cancelled our return flight without my authorisation. We thought this was an error, so when I rang to check and they said it was correct and would only reinstate it for £4,000 !! We had paid for a return flight and they were not authorised to cancel our flight which we paid for. Looking at all the other reviews for this company they do definitely deserve the very low rating. I've had to give 1 star here because there isn't an option to give no stars.

Se potessi darei zero.

Per colpa di un loro ritardo tra un cambio volo e l’altro, nella fretta di rieffettuare i controlli al metal detector all’aeroporto di Lisbona , ho smarrito il mio portafoglio con dentro tutto.
Quando me ne sono accorto ero sul bus che ci stava portando all’aereo, ho avvisato subito il personale ma NESSUNO si è degnato di fornirmi supporto. La loro unica risposta è stata quella che se fossi tornato indietro avrei perso il volo.
Disservizio totale, sconsiglio vivamente.
Inoltre aeromobile vecchio e maleodorante

Bereits der Check-in in Düsseldorf war organisatorisch eine Katastrophe !

Aber das grauseligste : ich habe mir wirklich einen Wolf gesucht in der APP auf dem Mac auf dem iphone ich konnte für meinen Rückflug schlicht kein Gepäckstück dazubuchen und wurde am Flughafen dann schön abgezockt.

Das ist himmelschreiende Unfähigkeit gepaart mit fast schon krimineller Abzocke !!

Auch M&M Nummern konnten nicht eingetragen werden. Einmal eingetragene Daten musste man ständig erneut eingeben.

Also die ultimative digitale TRASH Katastrophe !
Grauenvoll !

I have recently had to cancel this flight (and three others) due to my mother being diagnosed with cancer (she was meant to be on the trip with us). Due to the absolutely terrible user experience on the website I have been unable to submit any of the reasons for cancellations and explain the situation - resulting in receiving next to no refund.

Today I called the customer support phone number to speak to an operator and explain the situation and request a refund on compassionate grounds and to understand the policy in place for this. At this time I spoke to Luis who when I asked what can be done on compassionate grounds given the situation, responded with "but did they die". This was a shocking, disgusting and completely unacceptable response from a customer support operator.

I requested to be transferred to a manager and was distraught by this response, while already dealing with a horrific family situation. At this point Luis said he would transfer the call and instead terminated the call.

The worst customer service I have ever received, incredibly shocking and added so much stress to an already terrible time.

Min familie og jeg fløj med TAP Air Portugal fra København til Lissabon og retur. Vi havde været lidt nervøse inden afrejse grundet dårlige anmeldelser på trustpilot, TikTok og andre sider. Begge flyvninger gik helt perfekt, og der var ingen problemer med bagage eller forsinkelser.

Baggage var forsinket og kan ikke få udbetalt den berettigede kompensation. Efter flere opkald fik jeg at vide, at jeg blot skulle "blive ved med at prøve at anvende formularen på hjemmesiden", der efter flere forsøg på flere forskellige dage fortsat ikke fungerede. Blev ikke præsenteret for noget alternativ da det blev efterspurgt.

Jeg vil være meget varsom med at indtjekke baggage med TAP Air Portugal. Hvis hele baggagen var blevet væk vil det have været en stor sum penge jeg ikke vil have fået igen.

Rejsen blev booket gennem Spies, som jeg senere kontaktede.

Porto airport, flight to Newark

At the check in counter there were huge sign Drop off point on lane 20, we stayed 40 minutes there, and when we approached representative she told us that our lane is not this, but the one saying Newark, it doesn’t say what Newark, so by default it should be for people who need not only drop off baggage but also check in, so we chosen drop off because we just need drop off, disregarding logic they told us to go to the end of the Newark lane 21, what means 40 more minutes just because their mistake, rude, unprofessional and never again