TAP Air Portugal レビュー 

Just the regular lowcost airline. Cheap flights, the seats are same as in ryanair or wizzair airplanes, just you actually can have a normal cabin luggage together with bag included in price(in wizzair you have to pay extra for that)

I booked two return tickets from Toulouse to Funchal with TAP Air for my wife and me. When the tickets were issues they both had my name on. I contacted TAP Air customer services and was told I would have to cancel one of the tickets and re-book. I will lose the cost of the ticket. This issue was caused by TAP Air's defective booking system, not by an error on my part. This is appalling customer service. My advice to anyone considering booking with TAP Air is to avoid this company. They have no idea how to treat their customers. I am absolutely disgusted.

Flew with TAP Air Portugal from Faro to Manchester via Lisbon. Our flight was cancelled and, as we arrived at the airport 2.5 hours before our flight was due, we received a text telling us it was cancelled and not to travel to the airport. TAP doesn't have its own staff at Faro so we approached their agent's desk to ask for help. The agent was extremely rude and annoyed that we bothered them, telling us there was nothing they could do and to wait for advice from TAP, so much so that our daughter was in tears after the encounter. Other passengers, some also with young children, were equally concerned at the situation we found ourselves in with absolutely no help from TAP. I emailed TAP having been unable to reach them by phone but by the time they responded a gate had been opened to re-schedule passengers on to planes the following day. This was handled very well, with passengers sent to a 5 star hotel in Vilamoura for the night and plenty of information on the arrangements for re-arranged flights the next day. In the end, the airline dealt with the situation well and took care to ensure we had what we needed while we waited for our re-scheduled flights. However, the confusion and anguish which passengers suffered at Faro airport with no initial help from TAP's agent was completely unnecessary and has put us off flying with TAP again. This may have been a problem with the agent at Faro rather than the airline but TAP need to ensure that agents give adequate support and not leave passengers to try and help each other in this type of situation.

TAP cancelled my flight in July 2022. I applied for the compensation due. I emailed, phoned, posted letters to their Chief Exec, but they ignored me, tried to mislead me, and lied to me for a year. I went to ADR, TAP refused to engage with them, but ADR forced them to pay the £220 owed which I have just received. It hardly compensates for all the time I've wasted pursuing them. This is a rogue company, its systems are broken, its staff deceitful. I would never feel safe flying with them again. The sooner this dirty little airline loses its licence to operate in the UK, the better for all concerned.

If I could give 0 stars I would. Travelled on a long journey with a short connected flight all on Tap airlines. They would not allow us to fly on an early flight which stranded us in Lisbon airport for an additional 4 hours. As for the flight - poor food and drinks were minimal with staff upset when asking for a drink. One flight was delayed and we missed a following connection which left me further out of pocket. When I sent them an email I got an email response “we count on you travelling with us again in the future” brutal service. I normally fly KLM for this flight, never again!!

Never ever do business with this company. They canceled my flight, issued a voucher and refuse to issue a refund. Basically a scam. I will never let them get away with this and will take legal action if necessary.

Complaint number 2023-0002529503

Håbløst flyselskab. Vores fly blev aflyst, og i stedet for at få pengene retur, fik vi vouchers. Der er så begrænsning på hvor mange vouchers man kan bruge pr. Bestilling, og inden for det, må beløbet ikke overstige værdien for de givne vouchers..

”Full Refund Tickets” Mean hours and hours on the phone and many exhausting back and forth emails where like in a court case I had to prove my rights over and over again. Only to get cold, standardised and unhelpful replies. After two months of this I received the refund. I will obviously NEVER fly tap again.

too much drama with this airline. I regret buying from them for my nephew and granddaughter. I used Justfly and from the day of travel, I had to deal with buying extra bags because it only allows a carry on. Customer service is bad too, they don't have access to the internet and cannot help with anything internet. I tried to change the flight and it was going to cost an arm and leg. I should have used the bigger airlines instead of using Tap Air Portugal. The last straw was they changed the departure date without notifying the customers. They don't deserve one star, it should be half star if that exist.

I forbindelse med planlægning af juleferie 2023 på Tenerife bestilte vi i marts 2023 flybilletter hos TAP, da det på daværende tidspunkt var bedste forbindelse og prisen rimelig. På udrejsen var prisen mellem økonomiklasse og exercutive (business) meget lille, så vi valgte exercutive. På hjemrejsen var exercutive meget dyrere, og vi valgte økonomiklasse. På udrejsen havde vi 1 time 20 min til flyskift i Lissabon. Vi var således trygge ved at vores rejse var planlagt, men det fik TAP senere lavet om på.
Halvanden måned før vores rejse meddelte TAP i en mail. at afgang fra København var ændret, således vi kun havde 45 min til flyskift i Lissabon. Det gjorde os urolige og vi kontaktede derfor telefonisk TAP kundeservice. Og nu begyndte der et mindre mareridt.
Først lang ventetid på at komme igennem på telefonen. Så kom vi til at tale med en medarbejder, der tydeligvis var uerfaren, idet medarbejderen flere gange måtte konferere med en supervisor.
Efter lang tids samtale erkendte kundeservice, at 45 min ikke var nok tid til et skift i Lissabon. Da vi spurgte hvad TAP havde tænkt sig, så udløste det bare ”ved ikke” reaktion. Da vi pressede på, så påtog medarbejder og supervisor sig da opgaven og foreslog, at vi kunne få en flyafgang fra København dagen før og så med et stop på 18 timer i Lissabon. Det accepterede vi og fik således en ekstra omkostning på en overnatning på Radisson i Lissabon. Samme dag printede vi flybilletterne. Efter et par dage kontrollerede vi vores booking, og opdagede at vores billetter til udrejsen København – Tenerife var forsvundet og rejsen var ændret til oneway.
Så måtte vi starte igen med TAP.s kundeservice og efter lang tids samtale forstod medarbejder/supervisor da problemet, og vi fik vores rejse på plads igen.
Vi sendte efterfølgende via mail et brev til TAP.s direktør (CEO). Ikke en klage men blot en beskrivelse af TAP.s kundeservice eller mangel på samme. Skrivelsen er registreret med nummer, men vi hørte aldrig noget og forventer heller ikke, at det sker. Underligt når de gør opmærksom på, at man blot til skrive til dem.
Nu kom vi så til rejsen og spændingen ved at rejse på business. Hold da op et fupnummer. Man sidder blot i forreste del og med nogenlunde samme benplads. Hvor der er 3 sæder er det midterste frit. Maden er lidt bedre, men stadig flymad i en anden indpakning. Og så er der fri adgang til lounge i Lissabon. Godt vi ikke havde betalt ordinær pris for dette. På hjemturen havde vi betalt for sæder ved nødudgangen og så købte vi adgang til lounge i Lissabon for 600 kr. Det var mere business 😊.
Vi skal ikke igen rejse med TAP, det er sikkert.
- Kundeservice er elendig. Uerfarne medarbejdere og der svares ikke på mail. Og de påtager sig ikke ansvaret, hvis de ændrer eller laver fejl. Det er åbenbart op til passagererne at løse problemer.
- Prispolitik er underlig og begrebet business er fuldstændig misvisende.
Det skal retfærdigvis nævnes, at kabinepersonalet i flyet var søde og hjælpsomme.

I booked a flight for two on TAP Air Portugal for a flight from US to Italy with change of planes in Lisbon. They charged me $250 to be able to check one bag per person, but it turned out that they were charging me that for only one direction of the flight (note that they limit the weight of carry-ons to only 10kg now). It said in print on the website that this was for my trip from “Boston to Boston” which would have covered the entire trip, but I discovered that, no, it was only for the outgoing portion of the trip and I would need to pay again for the return portion of the trip. And at the airport they would have charged me a whole lot more. They would not let me speak to a supervisor even though I was told I would be able to the following morning which I tried to do. Personally I think this company is doing legal thievery, But also at issue is having misstatements on their website and email receipts that are very unclear (they don’t show any total on the receipt nor explain that the bags are only for one direction). I needed to call them to verify things and that is where I learned we had a problem. Beware. Fortunately, in the US we have 24 hours to cancel. They tried to tell me to just file a complaint, but I would have lost that option to cancel. So after 10 disconnected calls I managed to file for a cancellation.
Follow up: Today I checked Air Portugal's website and my reservation had been cancelled, but... I followed links to find out the status of my refund and all it said was that a refund had been processed. What it failed to disclose (and I believe that is very deliberate) was that they kept $250 of my money. So had I not gone to my my credit card statements online, I would not know that the credit that they issued was way less than I was entitled. Again, hopefully this will be addressed by my filing a dispute with my credit card company. Ironically, they may have decided that they could keep the money I spent on extra baggage which was misrepresented online, but that also is not legal in the US.
Follow up #2: After filing a complaint with the US Department of Transportation, I did receive the refund of the $250 that they had kept.

I travelled from London to Lisbon on the 21st Sept 23, at the airport the staff at the boarding gate was extremely aggressive when asking us to place the bags inside the box to check the size ( I was never asked this before). I explained that I needed to take the bag with me as I had medicine inside and the Asian male threatened to expel me if I didn't do as I was told! THE AUDACITY & RUDENESS shocked me but as I wanted to travel that day I did not make a fuss! But I will NEVER, EVER TRAVEL WITH TAP AIR PORTUGAL again!

The costumer service is inexistent as I sent many emails and no one replies . They say one thing on the web , when you go to the desk they will say something different. I requested to change a ticket .
Online I was advised that to change I'd need to go to the desk and could do it for free up to 24h . When I went to the desk , they told me to call a number . I called the number, the initially told me that I had to pay around 149 Euros , when I challenged them saying that I was told was free; they put me on hold and return saying that I had to pay around 356 Euros! When I challenged them that I was told was free, then they said one price and after couple of minutes the price was more than double, they told me that I didn't hear properly ! I ended up not changing the ticket, gave the operator "a piece of me " and I was so upset with them that I ended up buying another ticket from another company !

The are now using older planes, with more seats and smaller to fit more people in. I'm slim but anyone bigger ( Not even fat) will struggle which I think is disgraceful !

They use to offer a snack now we pay , which I don't mind but the food they sell now are the cheapest and bad quality ( Taking in consideration we have very nice food in Portugal ).

We used to lad on Terminal 1 , now we land on T2 which takes ages and we have to walk a lot to reach the exit!

Everything is going downhill and to be honest for the same price but 100% better service , I'd rather travel with British Airways !

I am Portuguese and would like to help a company from my country but as it is , is impossible!

Ps : CREW inside the plane are lovely though and deserve better!

I have now flown AirTap several times but I’ve had enough today. This is the Ryanair of airlines. Everyone was stopped and all bags measured and weighted. I have now seen this several times with them both at Heathrow and Lisbon. It doesn’t matter if your business class or economy everyone’s bags are weighed . I will never travel with them again.

Die vielen negativen Rückmeldungen können wir so nicht bestätigen. Bei uns hat TAP Air einen sehr positiven hinterlassen. Wir verbrchten von Mitte November bis Anfang Dezember einen Urlaub auf Madeira mit 4 Tagen Zwischenstopp in Lissabon.

Positive Wahrnehmungen:
- Pünktlichkeit, Zustand der Flugzeuge, Freundlichkeit und Serviceorientierung des Personals, sowohl in den Flughäfen als auch im Flieger.

Sehr positiv (5 Sterne):
- Beim Rückflug musste TAP den Flug von LIS nach MUC wegen Schneechaos in MUC canceln. Daher hatten wir eine Zwangspause von zwei Tagen in LIS. Ein sehr freundlicher Mitarbeiter von TAP hat sich um die Hotelreservierung incl. aller Mahlzeiten in einem vernünftigen Hotel gekümmert. TAP hat alle Kosten übernommen, obwohl der Grund für den Flugausfall nicht in der Verantwortung von TAP lag. Vorbildlich !
Rückflug dann in einem modernen Airbus A 330 neo mit guter Beinfreiheit.

Kleiner Wehrmutstropfen (und daher Gesamt "nur"4 Sterne):
Wir waren zu Viert unterwegs und hatten damit die gleiche und bestätigte Flugreservierung von LIS nach FNC. Einen Tag vor Abflug stellte das befreundete Ehepaar beim Online-Check-In fest, dass TAP sie auf einen früheren Flug umgebucht hatte, ohne darüber vorab zu informieren. Eine telefonische Reklamation bei TAP blieb erfolglos. Wir wurden auf das Reisebüro verwiesen. Nur durch den engagierten Einsatz der Reisebüromitarbeiterin konnte TAP dann dazu bewegt werden die nicht authorisierte Reservierungs-änderung wieder rückgängig zu machen.

Impossible d’obtenir une facture
Malgré plusieurs tentatives sur leur site et même âpre avoir écrit au service client

Flew with TAP from Manchester to Lisbon. My baggage went missing and it took the airline over 5 days to locate it and return it to me. During this time there was absolutely no communication from the airline adding to an already extremely distressing situation.
When my bag was finally returned it was damaged beyond use, with multiple holes/rips. The airline initially refused my claim, however after I challenged it they finally agreed liability. On October 18th, they confirmed they would be reimbursing me for the cost of the bag. It is now over a month later and I still have not received the money that they acknowledged they owe.

Appalling service refused to allow me to board with a small portable cooler unless I paid cargo price ( I’d already paid for excess baggage) stating it was due to air pressure BUT the cargo would have placed this unit on the same plane the supervisor at Heathrow was rude and refused to give her name the airline staff refused to speak to me appealing rubbish service won’t ever fly this awful airline again

everything: check in was a disaster Counters opened oonly 45 minutes before baording time by which time the line stretched to the doorway of Barcelona airport terminal building, slow as molasses service
Kept waiting a the boarding gate for 50 minutes without explanation as to why. No one seemed to care or know!!

For a full service airline (supposedly) flying internationally, even a cup of coffee during breakfast time was payable. Fancy, I 'remember their tickets being cheap like easy jet's or Ryanair though

Never again. Disgusting.

I recently had the pleasure of flying with Tap, and I must say it was an exceptional experience from start to finish. The check-in process was seamless and efficient, with the staff demonstrating utmost professionalism and courtesy. The boarding process was well-organized, and the cabin crew members were incredibly attentive and accommodating throughout the flight.

The aircraft was immaculately clean and well-maintained, providing a comfortable and pleasant atmosphere for the journey. The in-flight entertainment options were diverse and entertaining, catering to a variety of preferences and ensuring a pleasant and enjoyable travel experience.

Rückflug Lissabon-Frankfurt. Neuerer Jet Airbus A320 neo. Aber enge Sitzreihen, keine Verstellung der Sitze, zu kurze Armlehnen, bretterharte Sitze. Getränke, Snacks nur noch gegen Cash. Null Entertainment. Das hat mit Fliegen nichts mehr zu tun, das ist ÖPNV mit Flügeln.