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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Craig is Extremely Helpful. He explained and answered any questions I had. Very knowledgeable! Fast to respond, formulate and ship!

5つ星のうち5の評価

Absolutely love Flore probiotics and can’t live without them! Suffered with leaky gut and SIBO for years and tried a strict diet, acupuncture, other holistic methods, and stress reduction all to no av... もっと見る

5つ星のうち5の評価

Shirin is so easy to know and knowledgeable! She asked about my concerns and we walked through my first report. I especially loved how she used metaphors to describe specific probiotic strains (the se... もっと見る

企業が回答しました

5つ星のうち5の評価

Dr. Aubrey Anderson was amazing! I cannot get over how excellent this company is. I’ve had several stool tests done over the years through labs used by my naturopathic doctor and the details on the re... もっと見る

企業情報

  1. ビタミン・サプリメント専門店
  2. ・
  3. バイオ企業

当該企業による記述

Reopened under new ownership in March 2026, Flore (fka Floré by Sun Genomics) has the only custom probiotics with the secret ingredient. That secret ingredient is your gut microbiota. We create custom probiotics tailored and formulated to your unique DigestiveDNA to support your digestion, energy, and reduce bloating.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

329件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(329)

過去12か月のレビュー数: 15件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

A+ Personal Connection

Wow, super impressed with the level of genuine and personal connection made during the consultation call around my probiotic formulation. They took the time to understand my health at a deeper level, answer and explain my questions, and make adjustments to my formula based on new information acquired.

2024年2月5日
自発的なレビュー
5つ星のうち5の評価

Floré has done more for me than my GI

After contracting Norovirus which led to an undiagnosed C. Diff infection that lasted over a year I thought my life was going to be miserable until I died. Floré’s testing showed a likely C. Diff issue shortly after my Norovirus infection but my GI discarded those results as an “unreliable consumer product.” It took a year to convince them I needed to be tested before they finally did and when it came back positive they finally treated me to get me on the path to recovery. When you don’t feel well it’s important to be heard and feel like someone cares. I have only felt this way with Floré. My GI doctor wants to collect my copay and move on to the next person. If it weren’t for Floré my GI would have convinced me that I was incurable and would have inevitably ended up getting surgery. Shirin has been so great at emailing me and speaking with the compassion that my GI sorely lacks. I’m on the road to recovery and it truly is the result of Floré. I am sincerely grateful for this company and Shirin’s guidance.

2024年1月25日
自発的なレビュー
5つ星のうち5の評価

Polite, Patient and Knowledgeable

Sharin was such a lovely person as well as knowledgeable and friendly. I asked all the questions I had and she was very knowledgeable and polite with her responses. You could tell that she really cares about what she does and respects the client. Thank you so much.

2024年1月23日
自発的なレビュー
5つ星のうち1の評価

I never received my call!

I never received my call!
There were no txts no missed calls.

2024年1月10日
自発的なレビュー
FLORE INC ロゴ

FLORE INC からの回答

Yesterday the Scientific Liaison tried to call the number listed on the report review call booking and it went straight to voicemail. She texted and emailed with her phone number in order to receive a call back. There are options to have the call via other means. Please respond to those voicemails, texts, and emails if there is a preferred number that doesn't go straight to voicemail.
- Sun Genomics Customer Experience Team

5つ星のうち5の評価

I really liked talking to your specialist

I really liked talking to your scientific specialist, she is very knowledgeable, she took the time to listen to me and she helped a lot with the information she gave me, now I am more sure of how to improve, safer and well-directed steps, thank you Ms. Liaison for your patience and dedication to helping people like me who need to improve their health!

2023年12月4日
自発的なレビュー
5つ星のうち5の評価

Shirin is a great help explaining my…

Shirin is a great help explaining my sons report and answering all my questions and we are very happy liaising with her for my sons gut health.

Cheers Pat

2023年12月5日
自発的なレビュー
FLORE INC ロゴ

FLORE INC からの回答

Thank you so much for the 5 star review, Pat! We're so thrilled that you had such a great experience with our Scientific Liaison. We're looking forward to continuing to provide you with the best results, custom probiotics, and customer service possible and helping your son achieve ultimate gut health.
- Floré Customer Experience Team

5つ星のうち5の評価

Caller did her homework before our…

Caller did her homework before our conversation and answered all of my questions knowledgeable and concise. I loved the personal touch the Floré program gives me. Better than most physicians.

2023年11月15日
自発的なレビュー
FLORE INC ロゴ

FLORE INC からの回答

Thank you so much for the 5 star review, Alan! We're so thrilled that you had such a great experience with our Scientific Liaison. We're looking forward to continuing to provide you with the best results, custom probiotics, and customer service possible and helping you achieve ultimate gut health.
- Floré Customer Experience Team

5つ星のうち1の評価

Awful service for “custom” probiotics

I first received my “custom” probiotics and the packaging’s lettering was all off and I had to request a new lid to my first shipment based on the packaging issues. Bad signs of things to come…

I requested to update my “custom” formula to include a strain my doctor requested. I was told I would have to pay to update the formula because I didn’t tell them within 6 weeks, which would’ve been free.

I haven’t had the ability to connect with them to reach them in the first 6 weeks and they won’t make an exception unless I either pay $79 or re-test my gut with them (laborious process) which is useless when I’m just trying to add a different strain per my provider who referred me to them.

After I complained that I don’t want to pay to reformulate or go through a weeks long retesting process, I got the response of:

“In order to keep the integrity of our custom formulation process and due to how quickly the microbiome changes, we do have to always recommend retesting this far out. We have a formulation team that specializes in choosing the strains based on the data and goals, so it's not a simple as requesting the strains and us adding them in.”

Apparently it’s easy to add in the strains if you pay $79 though to not re-test (insert eye roll).

Impossible to contact and slow to respond, only have a website and I had to follow up for responses. Eventually they said just “no”. Told my doctor to stop referring them and to switch to their competitors.

Bad customer service.

2023年11月4日
自発的なレビュー
FLORE INC ロゴ

FLORE INC からの回答

We're so sorry that you had a negative experience, Christopher. We take our customers' experiences very seriously and have discussed this with the customer service team and higher management. We’ve taken the feedback about the container lid back to the manufacturing team to ensure that off-center laser engraving does not happen in the future.

We create custom probiotics based on the gut microbiome analysis and offer a free reformulation due to efficacy within the first 6 weeks of starting the custom formulation. A free retest is included in the subscription so that the formulation can be adjusted based on how the gut microbiome changes over time and after the custom probiotic supplementation. This would have been preferable due to how many months had passed since the original formulation had been created.

We also have a new Clinical Program found at www.floreclinical.com which would have been a better fit for you and your provider since that has a separate part of the portal which the provider can use to input strain requests and other suggestions to the formulations team.

We hope that you’ll reconsider and take us up on the free retest.
- Floré Customer Experience Team

5つ星のうち5の評価

Shirin in amazing!

Shirin is so passionate about this work and incredibly knowledgable. She is very present on every call and really listens. I've learned a lot from her!

2023年11月6日
自発的なレビュー
FLORE INC ロゴ

FLORE INC からの回答

Thank you so much for the 5 star review, Brad! We're so thrilled that you had such a great experience with our Scientific Liaison. We're looking forward to continuing to provide you with the best results, custom probiotics, and customer service possible and helping you achieve ultimate gut health.
- Floré Customer Experience Team

5つ星のうち5の評価

Shirin is a great asset to your team at Flore

Shirin, is always so helpful with ways for me to improve my microbiome. I have some ongoing health issues that make eating certain foods difficult but she still has great ideas to work around these issues as best I can. I have reached out to Shirin a couple of times in the last 6 months she was always great about responding quickly and always helpful. It is a great service to provide this consultation.

2023年10月24日
自発的なレビュー
FLORE INC ロゴ

FLORE INC からの回答

Thank you so much for the 5 star review! We're so thrilled that you had such a great experience with our Scientific Liaison. We're looking forward to continuing to provide you with the best results, custom probiotics, and customer service possible and helping you achieve ultimate gut health.
- Floré Customer Experience Team

5つ星のうち5の評価

Knowledgeable and friendly…

Knowledgeable and friendly representative

2023年10月18日
自発的なレビュー
FLORE INC ロゴ

FLORE INC からの回答

Thank you so much for the 5 star review, David! We're so thrilled that you had such a great experience with our Scientific Liaison. We're looking forward to continuing to provide you with the best results, custom probiotics, and customer service possible and helping you achieve ultimate gut health.
- Floré Customer Experience Team

5つ星のうち5の評価

Very patient and helpful!

2023年10月16日
自発的なレビュー
FLORE INC ロゴ

FLORE INC からの回答

Thank you so much for the 5 star review, Mark! We're looking forward to continuing your journey with you towards ultimate gut health.
- Floré Customer Experience Team

5つ星のうち5の評価

Very professional as well as pleasant

The conversation with the counselor was very pleasant and clarified all my uncertanties regarding my report. Positevely impressed.

2023年10月2日
自発的なレビュー
FLORE INC ロゴ

FLORE INC からの回答

Thank you so much for the 5 star review, Mercedes! We're so thrilled that you had such a great experience with our Scientific Liaison. We're looking forward to continuing to provide you with the best results, custom probiotics, and customer service possible and helping you achieve ultimate gut health.
- Floré Customer Experience Team

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