Flownbeauty レビュー 2,172

DO NOT purchase from this company! The Go Brush is junk and when you try to return it, they make you jump through hoops. I opted for a 30% return on my credit card and keeping the brush...Lost out on both ends, as the brush does not work properly and I have been waiting for months for the credit on my card. They push you from one customer rep to another when they reply to your concerns. Save yourself the headache and your money!

Lester was great to work with. He answered my questions and got back to me quickly.

John tried to go over extra steps for me to try to get the Gobrush to work for me, I appreciated his effort.

Buyer Beware: Dangerous product and refund policy trap.
My hairdryer went up in smoke after its very first use—although three months after purchase. Despite this being a clear fire hazard, Flown’s customer service repeatedly emailed me stating they refuse to replace or refund any items after 30 days, "whatever the reason." This blanket policy completely disregards consumer protection and trading laws in numerous countries.
What is even more alarming is that Flown has zero interest in investigating a dangerous manufacturing fault that could easily cause a house fire. Instead, they continue to sell these hazardous items with no regard for customer safety.
Furthermore, their return policy is a trap. Even if you want to return a product within their 30-day window, you are forced to pay for return shipping to China—regardless of where you live or purchased —which often costs more than the item itself. Once you pass that 30-day mark, you lose your money entirely.
Flown has consistently ignored my online reviews and refused to deny or clarify their policies on Trustpilot. Please read my previous posts, as well as the numerous other negative reviews here, before risking your money. I will continue to post weekly updates until Flown publicly addresses their safety standards and refund policies.

Aaron was very quick to respond & handled my issue quickly & professionally.

john helped fix my order without any problems. I did not realize the order for the heat protection spray was a subscription - I HATE subscriptions. If I like something, I will order it again when I need it.

I received my Flown hairbrush in record time and was excited to try it out. Well, my hair is very fine and thin, so I had a difficult time using it. When I asked for a return/refund, the customer support person, John Nickerson, quickly helped me out and explained how their process for returns/refunds work. In record time he was able to give me a partial refund and I kept the brush. I was very happy with the solution to my dilemma and it was all because of the efficient help from John. Thank you John for all your assistance.

I ordered the flown hair curler. I find it very difficult to get my hair into thd chamber. After you put your hair in the chamber and push the button, sometimes it catches the hair sometimes it doesn't. Even at the highest setting for the longest time, i get a bit of a wave but that's it. It's supposed to beep when time is up..sometimes it does, sometimes not. The videos of how to use it are far different than the actual experience. Then if i return it, i'll spend $ to ship it back and they have 7 days to decide if they'll refund my money..seriously? complete waste of money..stay from this thing!

Darwin Compton was very efficient, and very courteous.

The brush does nothing for my hair. I have tried multiple times - as they suggest. I have followed all the company directions on their site. It just does absolutely nothing to my hair.

Delivery is very slow. Ordered on a Monday and received 18 days later.

The product does not work on fine or thinning hair. I’ve requested a refund and do not get a reply via email or phone. The number listed on the website is discontinued. I feel I have been scammed and am seeking recourse from my credit card company. It is truly a false advertising scam.

Aaron in customer service really helped me figure out what I needed to do. Thank you!

I wanted to return my item and it was dealt with very efficiently. In the end I chose to have a percentage of the purchase price refunded and to keep the item. John Nickerson, processed the refund immediately and was extremely helpful.

I made a mistake while ordering and received the help I needed

This company was a pleasure to deal with.

I ordered a travel hair dryer in March. I received tracking information, but it stopped a few days before the delivery date. I waited and waited but never received the package. I reported that to Numoya (now Flown) and they said the tracking was odd and they would check into it. I waited but still didn’t see it. I called for a follow up. I talked to a very responsive customer service person, Marie, and she immediately ordered a replacement. I am grateful for the good service
Marie
Arizona, USA

I recently ordered and received the GoBrush Pro. After trying it, I realized that the brush wasn't working for my hair. I'm sure its a good product but because of my hair type, thin and wavy, it didn't help on my hair. I emailed Customer Support for instructions on how to return the product per your 30 day risk free trial. I then found out it would cost more to return the brush than it cost me to purchase it due to having to return it internationally. I was very upset about this and again emailed Customer Support. After emailing with Marie, she was able to negotiate a 50% return of my purchase price. I am very appreciative of that and grateful to Marie for her help in doing that for me. Marie is an excellent Customer support representative for your company.

Linda Cox

I ordered one. Was charged for and received two. When I tried to return one I would have to mail it to China and pay $67.00 postage. It works minimally well. Short battery life. Bad, bad choice.

I really wanted this Go Brush to work on my short hair but unfortunately it didn't do anything to help with the waves and stubborn areas. It doesn't get hot enough and doesn't stay on for a very long time. Their ads are very misleading. I contacted the company only a few days after I received it (they gave me some ponters which I tried and still no results) and told them I wanted to return it. After a few weeks of going back and forth with emails and form letters, they told me I would have to return it to China. The cost of that would be more than I paid for the brush. So they offered me a 30% refund and I would keep the brush. This has been going on for over 2 months and still cannot get the refund. Think twice ladies before wasting your money on this.

They helped me immediately when I realized my order was going to be shipped to my former address- no questions asked. Thank you!