FMG レビュー 1,822

Extremely poor service. I made a claim on 27th March and more than a month later I am still without a vehicle, with no clear resolution or timeframe. I’ve been passed back and forth between FMG, Key Claims and UDrive with no accountability from anyone.
I’ve had to chase constantly, communication has been inconsistent, and I’ve been left paying out of pocket for a rental car due to their delays. This has caused significant stress and inconvenience.
I’ve now had to escalate a formal complaint just to get basic progress. I would strongly advise others to think twice before using these services.

I had a very disappointing experience with FMG Vehicle Recovery. The service was extremely slow, and despite being told that my car would be recovered from Penllain Garage by the end of last week, this has still not happened.
There has been poor communication throughout, with no clear updates or explanation for the delay. We are now heading into the weekend and a bank holiday, which will likely cause even further delays.
This lack of reliability and follow-through is unacceptable, especially in a situation where timely vehicle recovery is important. I would not recommend this service based on my experience.

Excellent service with good communication and informative feedback.

I would not even give FMG one star.
The core problem is their complete failure to communicate.
You are left chasing constantly for updates that never come. Calls are not returned. Emails go unanswered. When you do eventually get through, you are given vague or inconsistent information, with no clear timeline or ownership of the case.
There is no proactive contact at any stage. You are not kept informed of progress, delays, or next steps. Instead, you are left in the dark and forced to do all the follow-up yourself.
This has been ongoing for months. It is now SIX months since the car accident. A process that should be straightforward has been dragged out purely because of their lack of communication and organisation.
It shows a clear lack of basic customer care and accountability.
Avoid at all costs.

The repair carried out by FMG was great, no complaints there. However they are impossible to contact by telephone at the Leeds Repair Site, no one ever answers the phone. I tried to get through for three days straight, and eventually after pressing all the options after trying numerous times, I got through to the repair team who managed to get someone to call me back.

Excellent if rather protracted experience.

A*****service very friendly highly recommend

Currently have an ongoing insurance claim and FMG is the company used by my car scheme.
The staff are all excellent to talk to when you ring up. That's where the problems start.
They don't contact you, you have to keep chasing them. There's more than one department sorting out the claim and none of them talk to each other so any update doesn't have everything and leaves you with not knowing what's happening or where the claim is upto.
My car leasing company has authorised a hire car as 3rd parties fault to which I've been told to organise myself rather than FMG doing it.
My car is due in the bodyshop in 4 days and currently no replacement car and the repairs are probably going to be postponed.
Genuinely the worst insurance company I've ever had to deal with and if it was my choice I certainly would not use them.

The full experience from start to finish was perfect. FMG could not have been better. Updates regularly and car collected and returned. Will defo use again

My car went in for a bumper repair. All done quickly, on time, great quality, easy to use and very friendly and polite staff.

My car had a accident whilst being parked in the car park. Long story short, FMG handled the repairs amazingly and showed that they really care about doing everything precise, from removing the scratch marks on the bumper to even checking the electrics in the lights are still functional. I would recommend them to anyone.

100% satisfaction with every aspect of the process.

Excellent service from start to finish! Would highly recommend.

From start to finish the communication, professionalism, quality of the work was 2nd to none. From something happening that’s not your fault to being back on the road within a given timeframe these guys really are at the top of their game. Yes, delays along the way but I really didn’t have to do anything it was all communicated perfectly with extended hire car without even picking the phone up. The quality of the workmanship is again 2nd to none. A great company with fantastic service attitude. Rarely found these days so thank you for a stress free repair.

I had to take my car in to have the door sorted due to air bubbles appearing in the paint from a previous job. Jo, the GM, personally ensured that the work was carried out to the highest standard. During the process, they discovered another area with the same issue, and he made sure that was also fully rectified.

Fair play to him — he wouldn’t let the car leave until he had inspected it himself and was completely satisfied that everything was done to the highest standard.

I really can’t thank him enough for the reassurance and the level of care he showed. I truly hope he gets the recognition he deserves, and hopefully he sees this.

Olawale showed great empathy and sensing my nervousness, helped me every inch of the way

Very happy with the way my incident was dealt with from start to finish. Very pleasant and helpful staff on the phone and the garage. Would definitely recommend and use again if necessary (sorry, but I hope not to need you again 😁

I was updated with any changes to repairs of my vehicle and replacement car was delivered quickly while repairs were being made. Car came back perfect and cleaned too.