FMG レビュー 1,822

Thank you for everything. Very satisfying. It was an experience since I've been on the roads of the world. It materialized in a favorable way for me. VERY, very grateful THANK YOU FMG

Fast and efficient repair to our van with friendly and helpful information during the entire process. Replacement vehicle was well matched to our requirements. Very happy with the service provided.

As has been said by others; If you’re reading this… it’s probably too late.

My parked car was struck by a runaway vehicle (which was insured by AXA)
Significant damage to front and rear rendered my (lowish miles, vgc, owned from new, with all fitted factory extras), elderly “luxury” car beyond economic repair.

I found the initial contact with FMG generally good. Pleasant to talk to. Hire car was provided without a problem. Staff do seem to be under work pressure, however, and sometimes communication was somewhat mixed. (The web portal provided no value or function so everything was phone, text or email.) Comprehensive details of car and damage sent. Twice.

Some weeks later a valuation arrived. I’d understood the concept that you don’t get enough to re-purchase the car you just lost (although … Why not? is another question..) but this value was significantly below expectations. A polite email providing examples of websites showing similar (but less well equipped) cars and detailing my car’s spec was provided and could they please re-examine.
Up to now, everyone at FMG had been very pleasant.
The Total Loss Department changed that.

I was advised (by phone and email) that not only was I being refused an increase, but that if he had his way the valuation – which was “much too high” - would be reduced. I could accept the initial offer or be prepared to get an even lower offer.
The one single external view screenshot from FMG was provided as evidence – with no weblink provenance for verification. Google couldn’t find it so there was no means of comparing like for like however as by that time I’d completely lost faith in any meaningful dialogue happening with FMG so I settled. Reluctantly, and under duress.

Suggestions
1) Use your own insurer if your no-claims and excesses aren’t too high.
1a) If dealing direct, be prepared to proceed to the Insurance Ombudsman if valuations do not reflect actual reality.
2) Record calls on your phone – Emails lose the “or else” nuance. “Training and Quality Purposes” should go two ways.
3) If the “lower offer” threat is widely used – please log it here. Only afterwards did I think that this might be a common tactic.

Excellent through every stage of the repair

FMG were very professional from start to finish and kept us updated regularly due to the delay in supply of parts which was no fault of FMG. We would recommend FMG.

Friendly, helpful staff. Picked up car and dropped off courtesy car when they said they would. My repairs were great and they valeted the car too. Would use again if I needed to.

From start to finish highly efficient helpful service and quality paint finish. Massively impressed with this business even though they are extremely busy. Big shout to Sara for being a ⭐ and keeping us well informed on a big complicated job.

Dealing with car repairs isn't great at the best of times, especially when the incident was not your fault. FMG took the hassle out of the incident from initial contact to organising a courtesy car, sorting the repair and making sure the car was returned in better condition than before the event!

Great service to support customers during their accident repair needs

Quick communication and service. When someone reversed into my car I was provided with a hire car whilst they repaired mine, all in a reasonable time frame. The claim was covered by the third party’s insurance which lead to a pain-free experience.

Very easy to deal with, open communication and everything was completed when I was advised it would be. Staff at repair centre were very helpful.

My Tesco insurance sent me to FMG Norwich after a minor incident. The company was quick to assess and acquired the parts necessary within a week. They completed the work within 5 days. The car looks brand new, am delighted with the repairs. Thank you.

Friendly staff put my mind at ease after a vehicle hit my car. Excellent service from start to finish

Absolutely flawless service. Done promptly given how much damage I'd managed to do to my car. Sara and the lady's on the phones at the Norwich branch were absolutely brilliant. Aswell were the faces behind the scenes doing the car work. Thanks a bunch.

Received call straight away after incident insurers had been in touch.Chose garage for repairs and they sorted everything from start to finish.

It is the first time that l have come in contact with FMG and have been impressed by everyone l have come in contact,either meeting or received text messages. I believe this Company and Staff are first class in everyway

Apart from longer than expected delays in the Repair shop obtaining all necessary parts everything else provided a good service. Courtesy car in good condition and office staff Cath and Emma both very helpful.

Really good. Clear comms. Excellent mobile repair.

The repair is of good quality.
Otherwise the customer service was sketchy at best. When I rang to return their call they did not answer the phone for 2 hours after which it switched off with a msg saying we're now shut. Rang head office, left a VM and to date they've never come back to me.

I am genuinely impressed by the level of service I received from this company. It is rare to encounter such high standards, especially from a UK-based organisation. The customer service team was exceptionally friendly and attentive, the compensation offered was fair and reasonable, and what stood out most was the care and professionalism with which the entire process was handled.