FMG レビュー 1,822

Really happy with the service and communication. The call hander when I reported my claim was Fantastic so understanding

I recently had my car repaired at the Southampton branch, after being told by my insurance company that my car would be scraped FMG have made me a very happy lady my car has now been returned to me looking so good
Thank you for making my car look like new

The process from start to finish has to be one of the most difficult process. I had nothing but hassle from the minute they tried to appoint a garage all the way to the payout. A process that shouldn't have tooken long has now been 1 month 10 days and yet waiting for a settlement payment, avoid this company and use another firm!

Great service, the rapid repair company were brilliant and the technician completing the work was exceptional and very professional.

Overall my experience with FMG was great. I was kept informed regularly of the repairs to my vehicle by text. Everyone
involved ie. telephone advisors and the drivers were very professional and pleasant in nature Highly recommended

Sara and Anna at FMG Norwich go above and beyond to help customers navigate the system which is rare these days.
So good to have human voices to communicate with.
R and A Johnson.

I cannot thank the team enough at FMG Leamington! Their professional service, impeccable craftsmanship of repairing my vehicle back to the original standard and as good as new, really was second to none! To the team or the engineers and body repair workmen, thank you so much!

My car was repaired absolutely professionally and returned in excellent condition, nice and clean.
Great comunnication with reception and smooth process from A to Z.
Happy to give them a five star!!!

We were kept updated throughout. Anna and Sara were amazing. They show empathy (being involved in an accident is not easy) and they are caring. Thank you

Kind staff, especially Sara on main reception. Car came back as new.

poor experience
was booked in by tesco insurance and I was initially allocated a workshop in aberdeen which was then changed to ireland, then back to aberdeen. 10 days later. have phoned 3 times now - just saying someone will be intouch but noone does

Quick response. Excellent communication and repair. All completed ahead of schedule.

The communication was excellent. The repairs were first class and providing a courtesy car was a bonus. I was kept up to date with the different processes via email. I would thoroughly recommend this company.

Efficient friendly service, excellent repair. Would highly recommend.

Great job! They were so helpful when a wall “jumped” out on my car. The service was really quick and staff were friendly and very helpful.

This company charges for work that it doesn’t carry out! Natalie the manager is of NO help and will LIE to you even when you have 100% proof! Natalie and this company are complicit in fraud! Use at your own risk ⚠️

No complaints whatsoever! Well informed throughout, quick service, great repair. Would recommend.

Timely communication. Helpful and courteous. Went over and above to help us. Thoroughly recommend.

Stress of being involved in an accident was lifted thanks to the professional staff at FMG

Following a repair, we discovered an unexpected issue when collecting our car. The company refused to take responsibility despite clear photographic evidence.

Communication was poor throughout: emails went unanswered, and concerns were repeatedly dismissed rather than addressed. The lack of accountability and customer care was disappointing and unnecessarily stressful.

Based on this experience, I would not recommend this company.