So far my care has been great but I have to really thank Amanda on the Hers admin team. My provider hadn’t responded to my messages and she promptly reassigned me and within minutes I was in contact w... もっと見る
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レビュアーのコメントを見てみましょう
At first, I was not sure about all the process and the follow up and if it was ok for me whit my medical file. I had a good exchange whit the medical team, and we decide that it was ok for me and we d... もっと見る
I had an excellent experience with Hims & Hers Canada. They were fast to reply, very knowledgeable, and answered all of my questions clearly and patiently. Every interaction was courteous and professi... もっと見る
企業が回答しました
It was easy, user friendly, and quick. I was a bit panicked for a few days because I was afraid I gave $500 to a scam, even though I did some research with good reviews. Some positive ETA would have e... もっと見る
4.3
優良
675件のレビュー
ネガティブなレビューの 52％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
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It’s seamless
It’s seamless. Messages are answered in a speedy manner. Delivery service is about 5 days in the area I live.
2026年3月25日
I had an excellent experience with Hims…
I had an excellent experience with Hims & Hers Canada. They were fast to reply, very knowledgeable, and answered all of my questions clearly and patiently. Every interaction was courteous and professional, which made the whole process stress‑free. I really appreciated their responsiveness and level of care.
2026年3月25日
Hims & Hers Canada からの回答
Hello Candice,
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that our team was able to provide you with prompt, knowledgeable, and supportive care. Delivering a smooth and stress-free experience is always our goal, and it means a lot to know we met that for you.
If you ever need anything in the future, please don’t hesitate to reach out to us at support@forhers.ca— we’re always here to help
Customer Service Excellence
Customer service has been exceptional. Responses are immediate, with queries answered quickly and clearly. Any issues I encountered were resolved right away, making the entire experience smooth and stress-free. The efficiency and responsiveness of the support team really stand out and add a great deal of value to the service.
2026年3月13日
自発的なレビュー
Hims & Hers Canada からの回答
Hello Natasha,
Thank you so much for your thoughtful feedback! We’re delighted to hear that you found our customer service responsive, clear, and efficient, and that your experience was smooth and stress-free. Providing timely and helpful support is very important to us.
We truly appreciate you taking the time to share your experience.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Exceptional service
I am impressed by their service. At first I was a bit skeptical but later I understood how it works. The doctor wrote me a prescription based on the questions I answered and wrote me a lab requisition for my follow-up consultation which totally makes sense that they want to provide us with proper treatment.
I used their pharmacy and the transition was very smooth. I had some confusion regarding my medication and the support connected me with their pharmacist to answer all my questions. Its so much more convenient. Getting the medication delivered home, getting a pharmacist to answer my questions and not having to visit the pharmacy everytime I have a question regarding my medication. So far so good and pleased with their service overall
2026年3月22日
自発的なレビュー
Hims & Hers Canada からの回答
Hello,
Thank you so much for your kind feedback! We’re really glad to hear that your experience was smooth and convenient, and that you felt supported throughout from consultation to pharmacy and follow-up care.
We truly appreciate you taking the time to share your experience.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Very HappyVery quick and efficient with very good…
Very quick and efficient with very good communication
2026年3月13日
Hims & Hers Canada からの回答
Hello Dorothy,
Thank you so much for your kind feedback! We’re really happy to hear that you found our service quick and efficient, with clear and helpful communication. That’s exactly the experience we aim to provide.
If you ever need anything, we’re always here to help at support@forhers.ca
.
I had a very good experience with Hims…
I had a very good experience with Hims & Hers Canada. Everything was smooth, easy, and well organized, and the service quality was great. The only downside is that the prices are quite high. If they could make it more affordable, it would be even better.
2025年10月1日
自発的なレビュー
Hims & Hers Canada からの回答
Hello Maryam,
Thank you so much for your thoughtful feedback! We’re really glad to hear that you had a smooth, easy, and well-organized experience, and that you were happy with the quality of our service.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Hims & Hers Canada からの回答
Bonjour Faure,
Merci beaucoup pour votre commentaire! Nous sommes ravis d’apprendre que vous avez eu une expérience sérieuse et satisfaisante avec notre plateforme. Votre confiance compte énormément pour nous, et nous sommes heureux d’avoir pu répondre à vos attentes.
Si vous avez besoin de quoi que ce soit, n’hésitez pas à nous contacter à support@forhers.ca
.
I got charged $99 …
I got charged $99 for nothing i never authorized anything i had never spoken to a doctor yet nor anyone and it says on their website “ You will be charged for the online visit as soon as it is approved by the healthcare practitioner.” but i was never approved. I contact them and was told they will refund me 50% back hahaha FOR WHAT??? I guess i have to calk my bank and red flag them SCAM I SAY so ridiculous
2026年3月16日
自発的なレビュー
Hims & Hers Canada からの回答
Hello Anna,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how concerning and frustrating this situation must have felt.
We’re sorry if this was not clearly communicated or aligned with your expectations.
We’d appreciate the opportunity to review your case more closely and provide further clarification. Please feel free to reach out to us directly at support@forhers.ca
so we can assist you further.
If I could give zero stars
If I could give zero stars, I would. Hers telehealth is absolutely the worst, and my experience trying to manage a Wegovy prescription with them was incredibly disappointing.
They are completely overpriced and offer zero actual customer care. I recently paid a $99 consultation fee just to renew my ongoing subscription because their automated system prompted me to. When I reached out to my assigned medical consultant, Matthew, he was extremely rude and dismissive, telling me to come back in 3 weeks since I still had a little medication left.
I did exactly what he asked and messaged back 3 weeks later. The result? I was completely ignored. He never answered and actually just closed the message thread, leaving me hanging with only one dose left.
Do yourself a massive favor and save your money. Do not use Hers. Go see your own family doctor! They will gladly write you a prescription for your medication without the exorbitant fees, the rude staff, and the complete lack of basic service. Dealing with Hers was a total waste of time and money.
2026年3月10日
自発的なレビュー
Hims & Hers Canada からの回答
Hello Yona,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been while trying to manage your treatment.
Your feedback is important to us, and we take concerns about communication and care very seriously. If you’re open to it, we would appreciate the opportunity to review your case further and see how we can assist. Please feel free to reach out to us directly at support@forhers.ca
.
BEST site so far!
Honestly Ive used other sites to get GLP 1 mediciations
Forhers BY FAR is the most quickest reliable and easy to work with
They will NOT let you down they help you achieve the goals and care you need and are looking for you will not be disappointed ! I highly reccommend!
2026年3月9日
自発的なレビュー
Hims & Hers Canada からの回答
Hello Lachelle,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our service quick, reliable, and easy to use compared to other platforms. Supporting our clients in reaching their health goals and providing a smooth experience is very important to us.
We truly appreciate your recommendation and are grateful that you took the time to share your experience.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Charged my credit card after hours on a…
Charged my credit card after hours on a weekend without explanation/receipt/information on the dashboard and had no pending orders. No way to contact them directly. Avoid at all costs and go to a real clinic.
2026年3月6日
自発的なレビュー
Hims & Hers Canada からの回答
Hello Mike,
Thank you for sharing your feedback. We’re sorry to hear about the confusion regarding the charge and understand how concerning it can be to see a transaction without clear information right away.
Please feel free to contact us at support@forhers.ca
so our team can look into your account and assist you further.
i didn’t even fill the prescription and…
i didn’t even fill the prescription and was charged $99… it says in writing before anything that you won’t be billed unless you decide to get the medication. don’t use this company
2026年2月19日
自発的なレビュー
Hims & Hers Canada からの回答
Hello Lora,
Thank you for sharing your feedback. We’re sorry to hear about the confusion regarding the consultation fee.
If you would like us to review your case or have any questions about the charge, please feel free to reach out to us at support@forhers.ca
. We’d be happy to assist.
Alex
Alex, was not just proactive but provided additional information and guidance. Thank for all your help and outstanding customer service.
2026年2月18日
自発的なレビュー
Hims & Hers Canada からの回答
Hello,
Thank you so much for your kind feedback! We’re really glad to hear that you had a positive experience and that our team was able to provide proactive support along with helpful information and guidance. Providing attentive and reliable service is very important to us.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Amanda has been incredible
Amanda has been incredible. She is a great communicator.The physician took a look at my request, asked questions and I received a RX is 2 days. I truly recommend this company!
2026年2月1日
自発的なレビュー
Hims & Hers Canada からの回答
Hello,
Thank you so much for your kind review! We’re delighted to hear that you had a positive experience with our team and that the communication was clear and supportive. It’s also great to know that the physician was able to review your request promptly and that you received your prescription quickly.
We truly appreciate your recommendation and are grateful that you took the time to share your experience.
If you ever need anything, we’re always here to help at support@forhers.ca
.
I can tell you patient welfare is not…
I can tell you patient welfare is not there priority! Firstly I paid the $99 consultation fee and was approved for Ozempic and filled the prescription. A few weeks later I received a time to renew your prescription message so I complete the questionnaire and pay another $99 fee. A few days later I receive a message from the nurse practitioner telling me it's way to early and I will have to wait 4 more weeks to send the update. I tell him the only reason I did was because his company sent me a notice to complete it. I was able to get my $99 back.I advised my nurse practitioner that I would be away on vacation for 3 months and would only return for 2 days between my vacations. So on the date I was asked to update my file I spent an afternoon trying to sign in with no success, I them spent the next whole day with customer service trying to sign in to find out that I could not sign in from the country I was in. I then explained that I had to update my nurse practitioner prior to returning to Canada for 2 days as I needed the medication before my next trip.I was denied access to contact him, they said I could only speak to him by signing in which they new was not possible from the country I was in. This resulted in me having to discontinue my treatment until I return in April.I am submitting a formal complaint to Health Canada and other sources. A patient should never be denied access to their health care professional in mid treatment.
2026年1月12日
自発的なレビュー
Hims & Hers Canada からの回答
Hello Suzanne,
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you encountered throughout this process, and we understand how concerning it can be when you’re trying to manage treatment while traveling.
Your feedback is important to us, and we take concerns about access to care very seriously. If you would be open to it, we would appreciate the opportunity to review your case further and see how we can assist. Please feel free to reach out to us directly at support@forhers.ca
.
FACTURE GONFLÉE ATTENTION
Désolé pour ma part cette compagnie est une arnaque pur et simple et cela sans même avoir fait l'essaie du produit. Ajout de produit a la facture,ajout frais de transport quand ca indique aucun frais de transport et bonne chance pour faire annuler tout ca , c'est des e-mail a n'en plus finir avec explication a n'en plus finir!!!!.....sans remboursement ÉVIDEMMENT.
Ici que des avis positif ce n'est que mensonge, et j'espère bien voir mon commentaire apparaître ici !!!!!
2026年1月22日
自発的なレビュー
Hims & Hers Canada からの回答
Bonjour Mini,
Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés d’apprendre que vous avez eu cette impression concernant la facturation et l’annulation de votre commande. Nous comprenons à quel point ce type de situation peut être frustrant.
Notre objectif est toujours d’être transparent concernant les frais, et nous regrettons si certaines informations n’étaient pas claires dans votre cas. Nous aimerions vraiment examiner votre situation plus en détail afin de mieux comprendre ce qui s’est passé et voir comment nous pouvons vous aider.
N’hésitez pas à nous contacter directement à support@forhers.ca
afin que nous puissions revoir votre dossier avec vous.
Do not trust this company
Do not trust this company. They sent me the incorrect prescription twice and refused to rectify it - they didn't send the correct product nor did they offer a refund. They sent emails dodging the actual problem.
2026年1月12日
自発的なレビュー
Hims & Hers Canada からの回答
Hello Eva,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience.
We take issues like this very seriously, and we’d like the opportunity to review what happened and see how we can make things right. If you’re open to it, please reach out to us directly at support@forhers.ca
so we can look into your case and assist you further.
We appreciate you bringing this to our attention and will use this feedback to continue improving our processes and communication.
Hims & Hers Canada からの回答
Bonjour Caroline,
Merci beaucoup pour votre commentaire! Nous sommes ravis d’apprendre que vous avez trouvé notre service rapide, efficace, sécuritaire et à l’écoute de vos besoins. Offrir une expérience simple et rassurante à nos clients est très important pour nous, et votre retour nous fait vraiment plaisir.
Si vous avez besoin de quoi que ce soit, n’hésitez pas à nous contacter à support@forhers.ca
.
It’s long to receive my medication your…
It’s long to receive my medication your pharmac is not contacting me it’s taking time
2026年1月2日
Hims & Hers Canada からの回答
Hello Wilcar,
Thank you for sharing your feedback. We’re sorry to hear about the delay in receiving your medication and understand how frustrating this can be.
We can see that our team has already reached out to follow up on this, and we’re here to continue assisting and help move things forward. If you need any additional support, please don’t hesitate to contact us at support@forhers.ca
.
Absolute hell !
Absolute hell !! No customer service at all. It is impossible to get help by anyone from their support. No number to call and speak to a human. They don’t respect their service delays to reply.
Dr only prescribes few weeks at the time and there are always 99$ consultation fees for each time, you end up getting dried and no help on top of it.
2026年1月8日
自発的なレビュー
Hims & Hers Canada からの回答
Hello Benedicte,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been.
We regret that our response times and support availability did not meet your expectations. Our goal is always to provide clear, timely assistance, and we’re sorry for the inconvenience you encountered regarding consultations and communication. Your concerns are important to us, and we take this feedback seriously as we continue working to improve our service.
If you’re open to it, we’d appreciate the opportunity to review your situation further and assist where possible. Please feel free to reach out to us directly at support@forhers.ca
.
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