So far my care has been great but I have to really thank Amanda on the Hers admin team. My provider hadn’t responded to my messages and she promptly reassigned me and within minutes I was in contact w... もっと見る
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レビュアーのコメントを見てみましょう
At first, I was not sure about all the process and the follow up and if it was ok for me whit my medical file. I had a good exchange whit the medical team, and we decide that it was ok for me and we d... もっと見る
I had an excellent experience with Hims & Hers Canada. They were fast to reply, very knowledgeable, and answered all of my questions clearly and patiently. Every interaction was courteous and professi... もっと見る
企業が回答しました
It was easy, user friendly, and quick. I was a bit panicked for a few days because I was afraid I gave $500 to a scam, even though I did some research with good reviews. Some positive ETA would have e... もっと見る
4.3
優良
675件のレビュー
ネガティブなレビューの 52％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
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Good alternative if you don't have a doctor
The process was thorough to get started. They ensured I was a good candidate. Be sure to request the prescription to be sent directly to your pharmacy right from the start if that's what you want otherwise there is only a certain window through the month that it can be done.
2026年1月4日
Hims & Hers Canada からの回答
Hello Tonya,
Thank you for taking the time to share your feedback. We’re truly sorry for the frustration you experienced and understand how upsetting this situation must have been.
We’re glad to confirm that the issue has since been resolved and that your prescription was successfully sent to your pharmacy, as you requested. We appreciate you working with us to get this sorted out, and we regret that it took longer than it should have.
Your feedback is important to us, and we’ll continue using it to improve our processes and communication moving forward. If there’s anything else we can assist with, please don’t hesitate to reach out to us at support@forhers.ca
.
Hims & Hers Canada からの回答
Hello Frenchie,
Thank you for sharing your experience! We’re glad to hear that our service made things easier compared to trying to see a doctor in person. Providing convenient and accessible care is something we really strive for.
If you ever need anything, we’re always here to help at support@forhers.ca
Prompt thorough service!
Customer service provider was prompt and clear in her communications and anticipated information that I would need going forward without my having to ask.
2025年12月9日
自発的なレビュー
Hims & Hers Canada からの回答
Hello Noelani,
Thank you so much for your thoughtful feedback! We’re really glad to hear that you found our service prompt and thorough, and that our customer service provider communicated clearly while anticipating your needs. Making things easy and transparent for our clients is very important to us, so your comments truly mean a lot.
If you ever need anything, we’re always here to help at support@forhers.ca
Hims & Hers Canada からの回答
Hello Shylo,
Thank you for sharing your feedback! We’re happy to hear that you found our service fast and friendly, and that the prescription process was quick and hassle-free. That’s exactly the experience we aim to provide.
If you ever need anything, we’re always here to help at support@forhers.ca
.
I have to say that the service is…
I have to say that the service is impeccable and they ate always there for you !
2025年12月22日
Hims & Hers Canada からの回答
Hello Christian,
Thank you so much for your kind words! We’re really happy to hear that you found our service impeccable and that our team was always there to support you. Providing reliable and attentive care is very important to us, and we truly appreciate you taking the time to share your experience.
If you ever need anything, we’re always here to help at support@forhers.ca
Professional and attentive for client care
Always quick response and also very supportive for their clients
2025年12月29日
Hims & Hers Canada からの回答
Hello Brigitte,
Thank you so much for your kind words! We’re really glad to hear that you found our team professional, attentive, and quick to respond. Providing supportive and reliable care for our clients is very important to us, and it means a lot that you took the time to share this.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Hims & Hers Canada からの回答
Hello Diana,
Thank you so much for your kind words! We’re really glad to hear that you found our team responsive and thorough. It truly means a lot that you took the time to share your experience.
If you ever need anything, we’re always here to help at support@forhers.ca
.
I have lost 4 lbs so
I have lost 4 lbs so, but it was Christmas celebrations.
Back on properly
2025年12月27日
Hims & Hers Canada からの回答
Hello Myrna,
Thank you so much for sharing your update! We’re glad to hear you’re back on track. We truly appreciate you taking the time to share how things are going.
If you ever need anything or have questions along the way, we’re always here to help at support@forhers.ca
.
It was a way to start my weight loss…
It was a way to start my weight loss journey on my own terms . They we great to deal , renewals were fast and efficient.
2025年12月27日
Hims & Hers Canada からの回答
Hello Darlene,
Thank you so much for your kind words! We’re really glad to hear that this felt like a supportive way to start your weight-loss journey on your own terms, and that renewals were handled quickly and smoothly. It truly means a lot that you took the time to share your experience.
If you ever need anything, we’re always here to help at support@forhers.ca
.
excellent consultations
excellent consultations, detailed dos and do nots. Really have listened
2025年12月8日
Hims & Hers Canada からの回答
Hello Laura,
Thank you so much for your kind words! We’re really glad to hear that the consultations felt thorough and that the guidance was clear and attentive. It means a lot to us to know that you felt listened to and well supported.
If you ever need anything, we’re always here to help at support@forhers.ca
.
My experience was great
My experience was great. The doctor I spoke to was thorough and explained everything necessary.
2025年11月18日
Hims & Hers Canada からの回答
Hello Veronica,
Thank you so much for your kind words! We’re really glad to hear that your experience was a great one and that the doctor took the time to be thorough and explain everything clearly. It truly means a lot that you shared this.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Hims & Hers Canada からの回答
Hello Josée,
Thank you so much for your kind words! We’re really glad to hear that you were satisfied with our services. It truly means a lot that you took the time to share your feedback.
If you ever need anything, we’re always here to help at support@forhers.ca
.
I've had a good experience with Hims &…
I've had a good experience with Hims & Hers Canada (Livewell) After a small inconvenience they went above and beyond trying to help and resolved my issues very fast. I'm really happy and satisfied with their services. Everything is fast from the online consultation, renewing my prescription and delivery.
I highly recommend their services.
2025年12月22日
自発的なレビュー
Hims & Hers Canada からの回答
Hello Edward,
Thank you so much for your kind words! We’re really glad to hear that you’ve had such a positive experience and that everything—from the online consultation to prescription renewals and delivery—felt fast and seamless. It means a lot to know you’re happy and satisfied with our services.
We truly appreciate your recommendation and are always here if you need anything at support@forhers.ca
.
I paid for the prescription but I did…
I paid for the prescription but I did not get it. Also, The doctor is not very nice.
2025年12月18日
Hims & Hers Canada からの回答
Hello Annie,
Thank you for sharing your feedback. We’re sorry to hear that this experience felt frustrating, especially while waiting for your prescription. We’d like to clarify that a new prescription has since been issued, and we regret that the timing and communication didn’t meet your expectations.
We also understand that interactions with providers are important, and we’re sorry if the experience felt unpleasant. Our goal is always to provide respectful and supportive care, and your feedback is taken seriously.
If you have any remaining questions or need further assistance, please don’t hesitate to reach out to us at support@forhers.ca
.
Don’t use livewell
I had a very disappointing experience with Livewell. After only six weeks, I was told I would need to pay another $99 consultation fee, which felt unreasonable given how recently I had already paid for one.
On top of that, I referred someone using Livewell’s referral link, but when I followed up about the $20 referral credit, I was told it couldn’t be honored because they claimed I didn’t use the referral link. I know I did, but there was no effort to investigate or resolve the issue.
Overall, the experience felt unfair and dismissive. Between the unexpected extra fees and the referral credit not being honored, I’ve lost trust in the service. I wouldn’t recommend Livewell based on how this was handled.
2025年12月12日
自発的なレビュー
Hims & Hers Canada からの回答
Hello Courtney,
Thank you for taking the time to share your experience. We’re really sorry to hear that this left you feeling frustrated and disappointed.
We’d genuinely appreciate the opportunity to review both the consultation timing and the referral credit with you to ensure everything was handled correctly. If you’re open to it, please reach out to us at support@forhers.ca
, and our team will be happy to take a closer look and help clarify or resolve this.
Thank you again for sharing your feedback.
Satisfaction
Fast, reliable, question are being answered if you dont completely understand they make sure that you do and that you are satisfied
2025年12月12日
Hims & Hers Canada からの回答
Hello Brigitte,
Thank you so much for your kind words! We’re really glad to hear that you found the service fast and reliable, and that our team took the time to make sure everything was clear and that you felt fully supported. It truly means a lot to us that you shared this.
If you ever need anything, we’re always here to help at support@forhers.ca
.
great service and customer support!
2025年12月18日
Hims & Hers Canada からの回答
Hello Sarah,
Thank you so much for your kind words! We’re really glad to hear that you had a great experience with our service and customer support. It truly means a lot that you took the time to share this.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Simplicité et écoute du client !!
Simplicité et écoute du client !!! Facile de les contacter
2025年12月11日
Hims & Hers Canada からの回答
Bonjour Katerie,
Merci beaucoup pour votre message ! Nous sommes ravis d’apprendre que vous avez apprécié la simplicité de notre service, notre écoute, et la facilité à nous contacter. Cela nous fait vraiment plaisir de lire ce retour.
Si vous avez besoin de quoi que ce soit, nous sommes toujours là pour vous à support@forhers.ca
.
Hims & Hers Canada からの回答
Hello Josee,
Thank you so much for your kind words! We’re really glad to hear that you found the service prompt and helpful. It truly means a lot that you took the time to share your experience.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Hims & Hers Canada からの回答
Hello Lorraine,
Thank you so much for your kind words! We’re really glad to hear that everything was easy to understand and that the process felt fast and straightforward. It truly means a lot that you took the time to share your experience.
If you ever need anything, we’re always here to help at support@forhers.ca
.
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