Hims & Hers Canada レビュー 675

Hims & Hers Canada からの回答

2025年11月24日

Bonjour Monique,

Un grand merci pour votre message ! Nous sommes ravis d’apprendre que tout se passe bien pour vous et que vous êtes satisfaite de votre expérience. Cela nous fait vraiment plaisir.

Si vous avez besoin d’aide ou de soutien à tout moment, n’hésitez pas à nous contacter à support@joinlivewell.ca
.

Hims & Hers Canada からの回答

2025年11月21日

Hi there — we’re really sorry to hear about your experience and the confusion around your prescription and fees. We understand how frustrating this must have felt.

We want to clarify that our medical team follows a strict and trusted clinical process when prescribing any medication, including Ozempic. Prescriptions are never automatic — each assessment is based on medical history, eligibility, and safety guidelines. We’re sorry if this wasn’t clearly communicated or if it felt misleading in any way.

Regarding the pens and fees you mentioned, there may have been a misunderstanding, and we apologize for any confusion. You should always feel fully informed about what you’re receiving and what the costs are. We’re continuously working to improve how we communicate this so the process is clearer and more transparent for every patient.

We’d really appreciate the chance to review your case and make sure everything is handled properly. If you reach out to us at support@joinlivewell.ca, our team can look into the conversation you had, clarify the charges, and help resolve any concerns.

Thank you for bringing this to our attention — we’re sorry this didn’t meet your expectations, and we’re committed to improving.

The Livewell Team

Hims & Hers Canada からの回答

2025年11月21日

Hello, thank you for sharing this, and we’re truly sorry for the delay you experienced. We understand how important timely renewals are, and we apologize for the frustration this caused.

We’re relieved to see that your prescription renewal has now been completed, but we’re still sorry for the inconvenience along the way.

If there’s ever anything else you need or if something doesn’t feel right, please reach out to us anytime at support@joinlivewell.ca— we’re here to help.

Thank you again for your patience. We really appreciate you.

The Livewell Team

Hims & Hers Canada からの回答

2025年11月24日

Hello Kelly,

Thank you so much for your kind words! We’re really glad to hear that you had a positive experience with our service. It means a lot to us that you took the time to share your feedback.

If you ever need anything, we’re always here to help at support@joinlivewell.ca
.

Hims & Hers Canada からの回答

2025年11月24日

Hello William,

Thank you so much for your feedback! We’re really glad to know you had a good experience with our service. It truly means a lot that you took a moment to share this.

If you ever need anything, we’re always here to help at support@joinlivewell.ca
.

Hims & Hers Canada からの回答

2025年11月24日

Bonjour Élaine,

Un grand merci pour votre retour ! Nous sommes vraiment heureux de savoir que vous avez apprécié la rapidité de nos réponses et la clarté des informations fournies. C’est exactement l’expérience que nous voulons offrir, et votre recommandation nous touche beaucoup.

Si vous avez besoin de quoi que ce soit, nous restons à votre disposition à support@joinlivewell.ca
.

Hims & Hers Canada からの回答

2025年11月24日

Hello Kristyn,

Thank you so much for sharing your experience with us. We’re really glad to hear that our team was quick to respond and that you felt supported throughout the process. No one should feel judged or dismissed when they’re trying to take meaningful steps toward their health, and we’re grateful you felt comfortable with us.

We know how important it is to feel heard and to have options that actually align with your goals. Our focus is always on providing thoughtful, personalized care, and we’re happy we could offer a path that feels right for you.

We’re excited for you as you begin this next step, and we’re here to support you along the way. If you ever need anything, you can reach us anytime at support@joinlivewell.ca
.

Hims & Hers Canada からの回答

2025年11月24日

Hello Tami,

Thank you so much for your kind words! We’re really glad to hear that we were able to support you during a stressful situation and make sure you had access to the medication you needed while away from home. It means a lot to us that you shared your story, and we’re grateful we could help you avoid an emergency and stay safe until you return to your home province.

If you ever need anything, we’re always here to help at support@joinlivewell.ca
.

Hims & Hers Canada からの回答

2025年11月21日

Hi there — thank you so much for the kind words. We really appreciate your patience and positivity. We’re here to support you every step of the way, and we’re glad things worked out.

If you ever need anything, don’t hesitate to reach out to us at support@joinlivewell.ca
.

The Livewell Team

Hims & Hers Canada からの回答

2025年11月24日

Hello Liette,

Thank you so much for your kind words! We’re really glad to hear that you’ve found our team both helpful and quick to assist. It truly means a lot that you took a moment to share your experience.

If you ever need anything, we’re always here to help at support@joinlivewell.ca
.

Hims & Hers Canada からの回答

2025年11月24日

Hello Marie,

Thank you so much for your kind words! We’re really glad to hear that you’ve consistently found our team helpful and quick to assist. It truly means a lot that you took the time to share your experience.

If you ever need anything, we’re always here to help at support@joinlivewell.ca.

Hims & Hers Canada からの回答

2025年11月24日

Hello Tanika,

Thank you so much for your kind words! We’re really glad to hear that your interactions with our team have been timely and informative. It means a lot to us that you took a moment to share your experience.

If you ever need anything, we’re always here to help at support@joinlivewell.ca
.

Hims & Hers Canada からの回答

2025年11月24日 に更新

Hello Donald,

Thank you so much for your kind words! We’re really glad to hear that the information you received was clear and helpful, and that you now feel more confident about how the medication works. It means a lot that you took the time to share this.

If you ever need anything, we’re always here to help at support@joinlivewell.ca.
.

Hims & Hers Canada からの回答

2025年11月24日

Bonjour Fléchelle,

Merci beaucoup pour votre message si chaleureux ! Nous sommes vraiment heureux d’apprendre que la prise du médicament est simple pour vous et que les résultats répondent à vos attentes. Cela nous fait très plaisir de savoir que vous appréciez aussi le travail de notre équipe et les conseils reçus.

Merci également pour votre suggestion concernant le renouvellement — nous savons que le processus peut parfois sembler un peu complexe, et vos commentaires nous aident réellement à l’améliorer.

Si vous avez besoin de quoi que ce soit, nous sommes toujours là pour vous à support@joinlivewell.ca
.

Hims & Hers Canada からの回答

2025年11月22日

Thank you so much for the review. We’re really glad to hear that our pharmacist was able to reassure you and answer your questions, especially if you were feeling a bit nervous at first.

If you ever need anything else or have more questions down the road, we’re always here to help at support@joinlivewell.ca
.

Hims & Hers Canada からの回答

2025年11月24日

Hello Micaela,

Thank you so much for your kind words! We’re really glad to hear that you had a great experience and found everything easy to navigate. It means a lot to us that you took the time to share your feedback.

If you ever need anything, we’re always here to help at support@joinlivewell.ca.

Hims & Hers Canada からの回答

2025年11月24日

Hello Alexandre,

Thank you so much for your kind words! We’re really glad to hear that you had a great experience, with smooth communication and quick delivery. It means a lot to us that you took a moment to share your feedback.

If you ever need anything, we’re always here to help at support@joinlivewell.ca.

Hims & Hers Canada からの回答

2025年11月21日

Hi there — we’re really sorry for the stress this caused. We understand how frustrating it feels when you’ve paid and don’t see updates right away.

We’ve checked on your order, and it looks like your prescription has already been delivered. We’re glad it’s arrived, but we’re still sorry for the worry and confusion along the way.

We’re always working to improve our communication and tracking updates so experiences like this don’t happen again.

If there’s anything else you need or if something doesn’t seem right, please reach out to us anytime at support@joinlivewell.ca
— we’re here to help.

Thank you for your patience.

The Livewell Team

Hims & Hers Canada からの回答

2025年11月24日

Hello Wayne,

Thank you so much for your kind words! We’re really happy to hear that everything felt clear, structured, and smooth throughout your experience. It truly means a lot that you took a moment to share this.

If you ever need anything, we’re always here to help at support@joinlivewell.ca
.

Hims & Hers Canada からの回答

2025年11月24日

Hello Deirdre,

Thank you so much for your kind words! We’re really glad to hear that getting started felt simple and encouraging for you. It means a lot to us to know that our team could help you take those first steps, especially when weight loss has been challenging in the past.

If you ever need anything, we’re always here to help at support@joinlivewell.ca
.