Prompt delivery. Really great product. Loved the attention to detail with the tiny side covers. They stick really well with the suckers and are easy to put up and take down and fit my windows perfectl... もっと見る
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レビュアーのコメントを見てみましょう
This is the second screen cover I have purchased from Fuel Lagoon, the previous being for a Doblo. I found just like my first purchase, the quality and fit of the product was excellent for such an ama... もっと見る
Fuel Lagoon is a small Uk Company who take pride in providing quality, functional and stylish products. The Team @ F.L recently provided me with a five piece internal Thermal Cover Set and extern... もっと見る
企業が回答しました
We ordered a new T6.1 screen cover with Rocky eyes and were very pleased with the price compared to other places and upon testing it out, the cover was excellent quality and provided total black ou... もっと見る
企業が回答しました
企業情報
当該企業による記述
UK Family Business making Campervan accessories for the van lifers
連絡先
Unit 18 Boston Road, LE4 1AU, Leicester , 英国
- 01163191641
- info@fuellagoon.co.uk
- fuellagoon.co.uk
4.8
優良
539件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Overall great
Overall great! Easy to order and to pay with Apple Pay. Very fast next day delivery. Great quality product.
2026年6月29日
Fuel Lagoon からの回答
Pleased to hear you are happy with the service, product and ease of ordering! Thanks for taking the time to leave us a review!
Fuel Lagoon からの回答
Thanks for taking the time to leave us a review! Much appreciated for our small family business!
Fuel Lagoon からの回答
Great to hear you had a hassle free service! Enjoy your blinds!
Product fit the van and they arrived…
Product fit the van and they arrived within 3 day perfect 👌
2026年6月29日
Great blackout screens
The blackout screens for my Nissan van are really good. The size and fit are excellent, and they have even included little ones for the quarter lights. They came quckly and well (but not over) packaged.
2026年6月22日
This was my second order and they make…
This was my second order and they make a small mistake on the order, no issues at all, sorted out asap. Product was excellent and high quality. Thanks team
2026年6月23日
Great blackout thermal blinds and great customer service
I ordered a full set of thermal blackout blinds for a classic landrover 90 but needed them urgently for a road trip. Even though things were busy and they are made to order, Beth and Nancey got them made and out to me in under 3 days and they are just what I needed. Good quality, good price and great customer service. Thanks so much!
2026年7月1日
自発的なレビュー
Fuel Lagoon からの回答
Thanks so much for taking the time to leave us a review! I am pleased to hear they arrived in time for your trip! I will share your review with Nancey regarding her hard work getting them made in time for your trip!
Excellent Value, Quality and Customer Service!
We ordered a new T6.1 screen cover with Rocky eyes and were very pleased with the price compared to other places and upon testing it out, the cover was excellent quality and provided total black out plus was a perfect fit.
Sadly, there was a small fault with ours but the customer service from Beth was second to none. We sent ours back, got the postage refunded and a perfect one was sent out immediately.
So, although not ideal there was a fault, these things happen and at least it shows what brilliant customer service they have.
We therefore say, give them a try.
2026年6月30日
自発的なレビュー
Fuel Lagoon からの回答
Thanks for much for taking the time to leave us a review Martin! I am pleased we were able to rectify our issue quickly and efficiently leaving you still a happy, satisfied customer. Again I do apologise for any inconvenience caused to you from the error on the original item set to you.
We need new screen cover we found ones…
We need new screen cover we found ones online,Arrived the next day,Brilliant fit and quality,Would recommend
2026年6月17日
自発的なレビュー
Fuel Lagoon からの回答
Thanks so much for taking the time to leave us a review! Im pleased to hear you are happy with the service and would recommend us to others!
Great customer service!
I received a faulty item from the guys at Fuel Lagoon and they were really proactive in sorting the issue out, even allowing me to visit the premises to swap the item over and check it out before taking the replacement. Lovely team, good communication, and happy to resolve the issue.
Thanks everyone!
2026年6月9日
Fuel Lagoon からの回答
Thank you for taking the time to leave us such a positive review.
We're sorry that the original item was faulty, but we're pleased we were able to resolve the issue quickly and get a replacement sorted for you.
Your kind words about our team, communication, and customer service mean a lot to us. We always aim to provide the best possible experience and support whenever issues arise.
Thank you for choosing Fuel Lagoon, and we look forward to helping you again in the future.
Prompt service and excellent product
Prompt service and excellent product. We needed an exterior screen for our campervan and looked online. Found a deluxe screen, made in the UK and for much less money than others seen.
It is well made and fits well. It also comes with a very nice storage bag.
2026年6月5日
自発的なレビュー
Fuel Lagoon からの回答
Thanks so much for taking the time to leave us a review Ralph! We are pleased to hear you are happy with your screen cover!
Great well made quality blinds
Great well made quality blinds, that don't cost the earth, especially for hard to find for vehicles like our discovery 2, do the job perfectly, customer service is second to none, would not hesitate to recommend these guys to anyone and will most deffo use again.
2026年6月12日
自発的なレビュー
Fuel Lagoon からの回答
Thanks for leaving us a review Jennifer, it's great to hear you are happy with the disco 2 blinds and were also pleased with our customer service!
Fuel Lagoon
Fuel Lagoon is a small Uk Company who take pride in providing quality, functional and stylish products.
The Team @ F.L recently provided me with a five piece internal Thermal Cover Set and external Sun / Snow Screen cover for my Daf T244 Overland Truck.
The Quality and Fit Exceeds that of any alternatives and with these products being made in house they are happy to produce Bespoke items for specific needs.
Customer Service is Personal and backed up with Great Product Knowledge.
This is a company that greatly understands its customer base and how to Improve our Outdoor Adventures.
2026年6月12日
自発的なレビュー
Fuel Lagoon からの回答
Thanks so much for the lovely review Tony! I'm pleased to hear you are happy with you DAF screen cover!
Great kit at good prices
Great kit at good prices. Making life in the van just that little bit easier. Really quick despatch and delivery means no sitting around waiting and more time out enjoying life.
2026年5月28日
Fuel Lagoon からの回答
Thanks so much for taking the time to leave us a review! I'm glad to hear your products are making vanlife easier!
utterly disgraceful behaviour
Waited 3 weeks for a custom product that was stated they needed a week. To then the minute we complained the just refunded and to add insult to our injury they then also told us they would be listing for sale for someone else! DISGUSTING BEHAVIOUR - AVOID!
2026年5月26日
自発的なレビュー
Fuel Lagoon からの回答
Hi guys, it's a shame you felt the need to leave us not one but two 1* reviews :/ You requested that we make you a complete bespoke item just for yourself, we said we could do this for you however as we have already explained we did not say the screen cover will be ready within a week, we said we would need a week to begin work on this item (it being one of the busiest months of the year) you ordered the item on the Saturday 30th of May, today is the 10th of June so it has only been 8 working days since you purchased the bespoke item. We are only a small family run business and have a small team, we would have to cut this item by hand and then send it to our machinist michelle who would make it for you and then drop it back off to us so we can then send it to you. We made no such suggestions that this kind of bespoke item would be made and delivered to you within a week. While there were delays, we communicated with you throughout the process and did not intentionally mislead you at any stage.
Your messages became rude and the situation became unreasonable, so we felt that issuing a full refund was the most appropriate resolution. We did not state that we would be selling to another customer, simply that when the item is finished we will list it for sale again so you could purchase again when it's ready if you still wanted to.
We feel that most people ordering a bespoke hand made item would be understanding that it wouldn't be made and posted in under a week especially as we did not state this would be the case.
We try to go above and beyond for our customers and always try our best as you will see from our other reviews. I wish you all the best in finding another company who will make you a bespoke item by hand and delivered to you in a different country within a week :)
You only have to click on your trust pilot profile to see you are well known for leaving these kind of unfair reviews to other small businesses.
What an absolute disgrace of a “ small…
What an absolute disgrace of a “ small business “ … we spoke to them on a selling platform (something bay) .. they offered to make us a custom item and we asked them to look at Europe posting as we are in Europe on our travels. They agreed. Then they only offered us one type of courier which didn’t deliver where we were. So we ended up purchasing it and asking to send to a UK address and we would ship ourselves. Nearly 3 weeks has gone by from the messages but no item. They have marked it down as posted with dpd but did state no parcel was collected. When we opened a case they told us they needed a week to which at the time it had been 2 weeks. Nearly a week later still nothing so we messaged to say how upset we was with this service.
What I couldn’t believe was they replied within 5 minutes to our message telling us they have refunded the item and will be listing online for someone else!!!! Can you believe that! The utter disgrace of a seller to make us wait 3 weeks, mess us around for Europe posting, mess us around with a week here 3 weeks later then just Refund and we will offer someone else!!!! Absolutely appalling! Never will we place a penny in the hand of this seller ever again! BE WARNED TO EVERYONE !!! There are far better custom makers than this one. You have been WARNED.
2026年6月10日
自発的なレビュー
Fuel Lagoon からの回答
Hi guys, You have also got your partner to leave a similar 1* review but for the sake of our future customers reading this I will respond again. You requested that we make you a complete bespoke item just for yourself, we said we could do this for you however as we have already explained we did not say the screen cover will be ready within a week, we said we would need a week to begin work on this item (with it being one of the busiest months of the year) You ordered the item on the Saturday 30th of May, today is the 10th of June so it has only been 8 working days since you purchased the bespoke item. We are only a small family run business and have a small team, we would cut this item by hand and then send it to our machinist michelle who makes it for you and then drop's it back off to us so we can then send it to you. We made no such suggestions that this kind of bespoke item would be made and delivered to you within a week. While there were delays, we communicated with you throughout the process and did not intentionally mislead you at any stage.
Your messages became rude and the situation became unreasonable, so we felt that issuing a full refund was the most appropriate resolution. We did not state that we would be selling to another customer, simply that when the item is finished we will list it for sale again so you could purchase again when it's ready if you still wanted to.
We feel that most people ordering a bespoke hand made item would be understanding that it wouldn't be made and posted in under a week especially as we did not state this would be the case.
We try to go above and beyond for our customers and always try our best as you will see from our other reviews. It's a shame that you felt the service we were giving you was in your words 'taking the mick' but as stated we were transparent with you about the process. We are sorry that over sea delivery was not possible on this occasion.
I wish you all the best in finding another company who will make you a bespoke item by hand and delivered to you in a different country within a week :)
I'm not sure what kind of service your were expecting but we are very shocked to find that you feel our service is 'disgraceful' as it is certainly not the kind of feedback we usually get for our bespoke service
Amazing screen cover for VW campervan
Bought a screen cover from our VW T6 campervan. Quick and easy to order and arrived promptly with no issues. Very pleased with it and would definitely recommend Fuel Lagoon to others - would also buy again from them.
2026年3月23日
Fuel Lagoon からの回答
Hi Ann, thanks so much for taking the time to leave us a review, it means a great deal to us! Its great to hear your happy with the screen cover for the T6
Wind screen eyes wrap
Great to deal with have met them at shows so was easy to order on line
2026年5月28日
Fuel Lagoon からの回答
Hey Lee, thanks so much for taking the time to leave us a review! Its great to meet customers like yourselves at the shows! I just wish we had the time to do more!
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