I purchased the Beat your Brain course. It's great for cognitive stimulation and it's fun. The support team is always available, answering very fast and solving my doubts. Thank you Pauline for you... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
THIEFS, LIARS AND IGNORERS OF ANY COMMUNICATION. These guys will deceive you into a $1 trial and never allow you to cancel nor answer any questions once you cancel. they will keep attempting to re... もっと見る
企業が回答しました
Theft and a scam. You buy a cheap course then they debit a further amount without warning or permission of $79 and then ignore your emails and don't issue a refund. Had to contact my banks fraud... もっと見る
企業が回答しました
I've been led into believing that I was purchasing a single $1.99 video course and suddenly I've been charged $79 (!) for some monthly subscription, that I had no intention of ever subscribing to.... もっと見る
企業が回答しました
2.1
期待以下
241件のレビュー
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Charged for a purchase I never made
On December 19, 2023, I purchased a course for less than 2 USD. Yesterday, Dec 27, 8 days later, my debit card was charged US$ 79 for a purchase/subscription I never made. I imediately replied to their email, requesting a full refund and cancellation of whatever this was and so far I received no reply. I just wrote a detailed whatsapp message and I'm waiting for the reply and immediate refund.
2023年12月27日
自発的なレビュー
Fullofmind からの回答
Hi Karin,
We are sorry you're not happy with the service.
Most commonly you bought a course and also picked a trial subscription on your own, so that's why the auto-payment for the subscription has been made.
We're ready to issue you a refund! We'll be waiting for your message.
Our Support Team can be reached via email at hello@fullofmind.com or WhatsApp at https://wtsp.cc/19295616550.
We have already improved the purchasing experience on the courses' pages, please take a look at our website – fullofmind.com. We want our customers to clearly understand pricing and enjoy their courses, instead of doubting, because we care about our customers.
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
Tried to steal money from my card
I bought two courses at 1.99 euro each. I didn't have any problem with that but a few days latter I was charged on my card without any notice around 73 euro. What the hell??? Thank goodness my bank realised that it was a scam and stopped my transaction. I had to block my card and I will never ever again buy from them!! Shame on you Fullofmind!
2023年12月26日
自発的なレビュー
Fullofmind からの回答
Hi Liana,
We are sorry you were unaware of your subscription.
I'm sorry to hear that you didn't want your subscription, but a payment occurred. Please note that you have purchased the course and also added the trial period at the purchase stage (checkbox on the course purchase page). Your trial period has expired and automatic payment for your subscription has taken place.
If you have any further concerns or need assistance, please don't hesitate to contact us.
Our Support Team can be reached via email at hello@fullofmind.com or WhatsApp at https://wtsp.cc/19295616550.
We have already improved the purchasing experience on the courses' pages, please take a look at our website – fullofmind.com. We want our customers to clearly understand pricing and enjoy their courses, instead of doubting, because we care about our customers.
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
A company that takes money without permission
Warning: This is clearly a company that takes money illegally after a small initial purchase. It cannot be a mistake that I too bought a $1.99 product, was charged $79 for a "subscription to everything" I never made and now I'm on the receiving end of delaying tactics:
- requirement to fill in a form as if they didn't have the details in the automated online shop settings
- asking me to waiting for up to 14 days
- saying "if you haven't received your money, contact us again" (and other reviewers DIDN'T get refunded in that period).
Avoid: a product that looks helpful but deceitful people behind it, such a shame.
I've encountered this "business model" before: they delay refunding with various excuses and added required steps until the deadline for recovering a refund via your own bank chargeback service passes.
This company even suggests in the email you don't use bank chargeback, because it could take 60 days.
Better 60 days than delays, wasting your time on emailing them and never seeing your money anyway.
2023年12月26日
自発的なレビュー
Fullofmind からの回答
Hi there,
We are sorry that your previous experience was not bright.
I'm sorry to hear that you didn't want your subscription, but a payment occurred. Please note that you have purchased the course and also added the trial period at the purchase stage (checkbox on the course purchase page). Your trial period has expired and automatic payment for your subscription has taken place.
We indeed ask customers to fill out a Google Form. This procedure is necessary to confirm which account the customer is referring to for a refund.
If you have not received a refund yet, please contact our Support Team and we will make a refund for you.
Our Support Team can be reached via email at hello@fullofmind.com or WhatsApp at https://wtsp.cc/19295616550.
We have already improved the purchasing experience on the courses' pages, please take a look at our website – fullofmind.com. We want our customers to clearly understand pricing and enjoy their courses, instead of doubting, because we care about our customers.
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
Emailed 3 times to get them to return…
Emailed 3 times to get them to return the money they took off my bank account, but no response back. They took 2 amounts out instead of one ... then I got a warning they had tried again unsuccessfully.
I can't even access the course I paid for now. It's a pity coz I had wanted more of their courses but too weary now.
2023年6月25日
自発的なレビュー
Fullofmind からの回答
Hi Nicolete,
I really can’t find any appeals on your behalf on our email, WhatsApp or Instagram.
I have disabled your subscription, there will be no more attempts to charge your account.
In this case, please try to contact us via WhatsApp (https://wtsp.cc/19295616550) so that we can send you access to your course.
In the meantime, please check your email in your Spam, Junk, and Social folders for an email with Login and Password so that you can log into your personal account and view your course.
I will be waiting for your request if you have not yet received your Login and Password.
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
It was truly unique as the portfolio of…
It was truly unique as the portfolio of courses was quiet unique in itself. This looks in itself not possible at first instance but challenging our brain really helps in exploring options within our personality. Good job by the trainers.
2023年12月26日
自発的なレビュー
Fullofmind からの回答
Hi Sandeep,
Thanks for your feedback!
It's great to hear that you found the courses unique and challenging. I'll pass on your comments to our mentors.
We're trying our best to make our courses the most helpful.
Wishing you a great day!
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
Same story
Same story. Bought course for 1.9$. After found they subscribed me for their fraudlent subscription for 79$. They use Stripe to be able to remember your card and to be able to steal your money later. Scammers.
2023年12月25日
自発的なレビュー
Fullofmind からの回答
Hi there!
We are sorry that the circumstances of your purchase turned out this way.
Most commonly when you purchased the course, you also opted in for a trial subscription by checking the box during the purchase process. As stated in our terms, this trial automatically transitions to a monthly subscription at the end of the period.
We always issue refunds for all unwanted payments.
To initiate the refund, please either send us a message on WhatsApp at https://wtsp.cc/19295616550, or email us again at hello@fullofmind.com using the email address you used to purchase the course.
We have already updated our website in such a way that the conditions and benefits of the trial become even clearer to our customers.
Please visit our website (fullofmind.com) and check it.
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
Awesome exercises for left and right brain
Awesome exercises for left and right brain. well explained and demonstrated
2023年12月26日
自発的なレビュー
Fullofmind からの回答
Hi Binal,
Thank you for your positive feedback!
We are pleased to see that our customers are satisfied with their courses.
Please keep an eye on our website, we have new courses coming out every week!
Wishing you a wonderful 2024!
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
Quite a good experience
I recently engaged with fullofmind.com, and my overall experience was quite satisfying. I'd rate it a solid four out of five stars. The content offered on the platform was of good quality, covering diverse topics and providing valuable insights.
What stood out prominently was the dedication and effectiveness of their support team. Whenever I encountered issues or had queries, the support staff (Andrew and Louise) promptly addressed them with a helpful attitude. Their assistance significantly enhanced my experience and allowed me to navigate through any hurdles seamlessly.
2023年12月26日
自発的なレビュー
Fullofmind からの回答
Hi Michael!
Thank you for your feedback and appreciation! It means a lot to us.
Indeed, we work very hard on the course content.
I will be sure to pass on your thanks to Andrew and Louise.
Have a wonderful day!
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
Simplicity and easy to understand plus…
Simplicity and easy to understand plus practice is what makes this course great.
2023年12月24日
自発的なレビュー
Fullofmind からの回答
Hi Maija,
Thank you very much for your feedback and high rating!
Enjoy your course.
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
Really excellent customer service
Really excellent customer service. I had a response within 5 minutes. Really enjoying the course I enrolled on. Many thanks!
2023年12月24日
自発的なレビュー
Fullofmind からの回答
Hi Joshua,
Thank you so much for your kind words about our customer service!
Also, I'm glad to hear you like your course.
Enjoy it!
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
One should do this course for sure.
This is 💯 worth doing course with lot of vibrant energy which makes you also vibrant..
They are very prompt in there services also my query was solved within 15 mins..
2023年12月24日
自発的なレビュー
Fullofmind からの回答
Hi Neepa,
Really happy to hear you liked the course and felt its energy. Also great to know we sorted out your question so fast. If there's anything else you need, just give us a shout.
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
No way!!!
They advertise the course for $1,90 and after you pay they require subscription for $79/month, adding "your order is not completed". I didn't pick any subscription, of course, didn't get access to any course for $1,90,
yet after a week of time they charged $79 without my agreement.
THIS is not the way business works.
2023年12月21日
自発的なレビュー
Fullofmind からの回答
Hi Natalie,
We are sorry that was an unclear experience for you.
Most commonly, when you purchased the course, you also opted in for a trial subscription by checking the box during the purchase process. As stated in our terms, this trial automatically transitions to a monthly subscription at the end of the period.
For refunds, please message us on WhatsApp – https://wtsp.cc/19295616550
OR email us again (hello@fullofmind.com) from the email address that you purchased the course with and I'll make sure you get a refund.
We're working on making our website clearer about our subscription terms to avoid such issues in the future.
Thank you for reaching out, and I assure you we will resolve this as soon as possible.
Best regards,
Lina Kohl
Customer Support, Fullofmind
Happy with the learning content and…
Happy with the learning content and presentation.
Nice to learn with
2023年12月23日
自発的なレビュー
Fullofmind からの回答
Hi Leanne,
Thank you very much for your feedback and high rating!
Enjoy your course.
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
My cancelation request
My cancelation request regarding any future charge was done within 30 minutes.
2023年12月23日
自発的なレビュー
Fullofmind からの回答
Hi Crenguta,
Thanks for letting us know you canceled within 30 minutes. We've taken care of it, so no more charges will happen. If you have any more questions, feel free to ask.
Best regards,
Lina Kohl
Customer Support, Fullofmind
Lovely Platform
I bought a course on special and doing a free week full access as well. It's a wonderful platform. The platform is easy to navigate and has a wide range of amazing teachers. I am impressed with the level of experience. Looking forward to the courses on offer.
2023年12月22日
自発的なレビュー
Fullofmind からの回答
Hi Russell,
Thank you so much for your positive feedback about our platform!
I'm glad you find the platform easy to navigate and our variety of teachers to your liking. We take pride in offering a wide range of courses with experienced instructors, so it's great to see it's appreciated.
Looking forward to seeing your progress with our courses!
Best regards,
Lina Kohl
Customer Support Lead, Fullofmind
Art therapy course review
I found the course very good full of information. And also the management is amazing ..reponses on time and answered all my queries .
Thankyou.
2023年12月22日
自発的なレビュー
Fullofmind からの回答
Hi Shafaq,
Thank you very much for your 5-star rating and feedback!
That's true that we try to respond to all requests as quickly as possible.
Have a great day!
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
95% of promotion (1.9$), then charged 79$ fee for 1 year subcription
I have ordered the course for 1.9$ said 95% discount on promotion. However, afterthat I saw my bank notifications of paying 79$ for 1 year subscription of fullofmind, yesterday. So, I have requested to cancel the automatic order, as I just bought 1 course from fullofmind for review first.
The fullofmind manager has given a quick support for cancellation process.
Thanks for the team.
Hope that your sales and marketing activities should be clearer for customers to choose ( diferrent package for different customers)
Wish your business goes well
Regards,
2023年12月21日
自発的なレビュー
Fullofmind からの回答
Hi Dương,
Appreciate your 4-star rating and valuable feedback!
That's a great idea that you wrote about. We're currently working on developing new bundles with some really attractive pricing!
Thank you for your wishes. Your kind words mean a lot. I'll be sure to pass on your positive feedback to our Support Managers.
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
I got my refund for the unathorized subscription
Like other people, I had the same issue with the unauthorized payment, but they have managed to fix it and send me a refund on the same day.
I am happy with the course. It's fun and easy to follow.
Thank you.
2023年12月21日
自発的なレビュー
Fullofmind からの回答
Hi Letizia,
Thank you very much for the 4-star rating and your feedback!
I must say that our customers have the option to select or not a 7-day trial before purchasing a course. If a customer chooses to continue their subscription, automatic payment is processed as outlined in our Terms of Policy, making it authorized and legitimate.
We're committed to our users' satisfaction, offering a 7-day trial and 14 days to refund any purchase for no reason. The positive feedback from thousands of our happy customers speaks volumes about our service. And there are more benefits on the way!
I am glad to see that we were able to quickly resolve your situation and that you are happy with your course.
I wish you a pleasant learning experience!
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
SCAM
I have emailed Full of Mind regarding taking money from my account monthly without any consent from me.
I have messaged them on instagram and emailed them 3 times.
They have no right to be deducting money from my account~!!!!! Absolute fraud. I demand a refund and that you cancel any further payments you are taking from my account.
2023年11月15日
自発的なレビュー
Fullofmind からの回答
Hi Sonya,
I just requested your contacts through Trustpilot in order to disable your subscription and make a refund.
Apparently, you chose a trial subscription, and it ended, therefore an automatic payment for a monthly subscription happened.
But don’t worry, we are ready to make a refund for you under our Refund Policy!
If our Support Team haven’t responded to you yet via IG and hasn’t made a refund yet, then we will make a refund for you as soon as I get your contact info here. Also, to speed up the process, please write to the Support Team via WhatsApp - https://wtsp.cc/19295616550
We are waiting for your request!
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
They responded quickly to my queries on…
They responded quickly to my queries on WhatsApp and I was able to cancel my subscription without a charge.
2023年12月20日
自発的なレビュー
Fullofmind からの回答
Hi Emily!
Thank you for your 5-star rating and your feedback!
We hope the course you chose is working great for you!
Have a great day.
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。