I purchased the Beat your Brain course. It's great for cognitive stimulation and it's fun. The support team is always available, answering very fast and solving my doubts. Thank you Pauline for you... もっと見る
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レビュアーのコメントを見てみましょう
THIEFS, LIARS AND IGNORERS OF ANY COMMUNICATION. These guys will deceive you into a $1 trial and never allow you to cancel nor answer any questions once you cancel. they will keep attempting to re... もっと見る
企業が回答しました
Theft and a scam. You buy a cheap course then they debit a further amount without warning or permission of $79 and then ignore your emails and don't issue a refund. Had to contact my banks fraud... もっと見る
企業が回答しました
I've been led into believing that I was purchasing a single $1.99 video course and suddenly I've been charged $79 (!) for some monthly subscription, that I had no intention of ever subscribing to.... もっと見る
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2.1
期待以下
241件のレビュー
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Scam, avoid at all costs!
Scam. I purchased one course at a discounted price there was nothing visible for signing up for a subscription. Thank god for Revolut for blocking the charge.
This business is scummy and disgusting you should be ashamed.
2023年12月20日
自発的なレビュー
Fullofmind からの回答
Hi Gergely,
Our users are offered a trial subscription with free access to all courses and events for a week. After the trial subscription, automatic payment occurs if the user decides to stay subscribed.
Please note that a trial subscription is offered to you before purchasing. You can verify this if you go to the page of any course on our website - fullofmind.com.
We see that your subscription has not been paid.
Even if your subscription had been paid for, we would be ready to return the full amount to you asap.
We offer the best conditions for our customers: 7 trial days of subscription to try all our courses + 14 days to return.
If we can help you with anything else, please write to our Support Team.
Support Team Email: hello@fullofmind.com
Support Team WhatsApp: https://wtsp.cc/19295616550
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
Scamming company
Scamming company! I agreed to original purchase and a month later I notice £69 taken from my account by them for some further course . I will notify my bank now.
You replied to my review because the public can see it but you can't be bothered to reply to my numerous emails? And I attached your own receipt which you sent me so you know exactly who I am ! Name and customer number . Where can I unsubscribe? You make it sound like it's a simple process but it's hidden away amongst your terms and conditions
2023年12月19日
自発的なレビュー
Fullofmind からの回答
Hi James,
Our payment system indicates that you also chose a trial subscription when you purchased your course.
After the trial subscription, if the customer decides to stay, an automatic payment for the monthly subscription occurs. This procedure is described in the Terms of Policy and is completely legal (customers are offered a trial and agree to the Terms of Policy before purchasing).
Unfortunately, I could not find your account in our payment system by First Name and Last Name, which are indicated in the account from which you are writing.
If you have not yet contacted us at Support, please do so. We will disable your subscription if you have not canceled it yourself or written to our Support Team already. We are always ready to make a full refund following our Refund Policy!
Support Team Email: hello@fullofmind.com
Support Team WhatsApp: https://wtsp.cc/19295616550
Remember that thousands of people use our subscription because they love it – access to 100+ self-development courses, daily practices with experts, and a friendly community.
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
If so many people review this company as a scam, pay attention.
I agree with other reviewers this company is a complete scam. I have not been able to log in and access my courses. When I sent an email about this, there was no reply just like the other reviewers said.
They reply to comments here and on ig saying there's a technical issue but if it's a legit company then you would be fixing it asap. You don't keep your customers unable to log in for months and ignore their emails if you're a legit company. There's no communication and no improvement in the "technical issues".
They also seem to be linked to Sacrill but when I commented on IG, they deleted the comments repeatedly. I think they're also deleting some other comments. Be wary of how legit their IG comments are.
They reply here saying it's "just a technical issue, email them", but there's no reply.
Donate your money to a charity or use it for a better cause, you don't want to support scams.
2023年12月18日
自発的なレビュー
Fullofmind からの回答
Hi Jess,
We are sorry you've had such a negative experience with our platform.
The technical problems with emails have already been resolved recently. This was truly a tough, important task that our entire development team worked on.
Please note that in comparison to dissatisfied users in Trustpilot and IG, we have thousands of satisfied customers who use their courses, their subscriptions and go to events every day.
Our Support Team responds to all our requests asap within 24 hours.
If we can somehow improve your experience with our platform, please let us know via WhatsApp (https://wtsp.cc/19295616550), and we will come up with something good for you.
I requested your contact information through Trustpilot to lighten this situation up.
Also, I would like to mention that we always make refunds within 14 days of purchasing according to our Refund Policy. It is our priority to ensure that everything is right between us and our customers.🕊️
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
SCAM
SCAM
Do not buy anything from them
I only bought the course but they subscribed me to monthly payments $79 as a part of 7 day free trial that I was not aware of it.
Their FB and Insta Ads are very misleading.
I emailed them, texted on WhatsApp, send message on social media, nothing, no response.
They say, you can cancel your subscription on their platform but when I did that. it's still processing for 2 days.
What a stress!!!!
2023年12月16日
自発的なレビュー
Fullofmind からの回答
Hi Krzysztof,
We see that you contacted us on Monday at 12:40 pm for the first time. Our support manager responded to you within 3 hours of your request via WhatsApp. Please note that the stated response time is within 24 hours.
Your trial subscription has been canceled as you requested. There will be no further payment.
We hope your course will relieve your stress and lift your spirits. Wishing you a great learning!
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
Not clear about the membership
I think I buy 1 course and did not see that I am in a membership. It is not clear!! Please change that!! I want my 79 euro back, because I pay for 1 course and not for a membership!!!!
2023年12月18日
自発的なレビュー
Fullofmind からの回答
Hi Constance,
Thank you for writing to us. No need to worry!
You can request a refund with ease.
If you have not yet requested it, then contact our Support Team and we will quickly return your money.
Support Team Email: hello@fullofmind.com
Support Team WhatsApp: https://wtsp.cc/19295616550
I have requested your information through Trustpilot to resolve this situation faster.
If you have already applied, then I will inform you what the status of your refund is.
We wish you a nice day!
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
No customer response and misleading ads
I'm really concerned about the lack of response. I sent a few emails to make sure fullofmind acknowledged the cancellation of my subscription, but no response.
Their adverts are misleading and are not clear that you are actually signing for a monthly subscription of $79!
2023年12月12日
自発的なレビュー
Fullofmind からの回答
Hi Anne-Sophie,
We apologize for the inconvenience caused by the technical difficulties that we are currently experiencing. Unfortunately, some emails have not been reaching us, and we are actively working on resolving this issue. We regret that we have not been able to receive your emails, and we apologize for any inconvenience caused.
Upon checking our payment system, we can confirm that your trial subscription has been disabled, and there will be no further monthly subscription fees. Please note that when you purchased the course, you chose a 7-day trial subscription as offered on our website.
We hope that you will enjoy the course you have purchased and have a better opinion of our company moving forward. If you have any questions or concerns, please don't hesitate to contact our support team at hello@fullofmind.com or through our WhatsApp support at https://wtsp.cc/19295616550.
Thank you for your understanding and patience as we work to resolve this issue.
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
Updated: frustrating and unreliable
Edit: sadly, I've had to add to this review. On 3 different occasions I have lost access to all of the courses I have purchased.
Lots of time spent going back and forth with support. Very frustrating as I have a daily routine which ends up being disrupted.
On one occasion the issue was solved immediately. Other times I'm just passed back and forth between departments.
Am now currently locked out of account completely.
Too unreliable a service to recommend.
I love this platform. Its easy to navigate and full of great courses and excellent prices. If you do have any issues, the customer service is amazing. Highly recommended.
2023年12月14日
自発的なレビュー
Fullofmind からの回答
Hi Debbie!
Thank you very much for such a high assessment of our platform and our custom service.
It's true, my customer managers and I aim to provide the highest level of service!
I wish you a wonderful day!
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
this course is a complete information…
this course is a complete information on Thai massage, I enjoyed it and learned a lot.
2023年12月6日
自発的なレビュー
Fullofmind からの回答
Hi Lois,
It's very nice to read your review!
Indeed, my team and I were also very pleased that the Thai massage course was comprehensive. We try very hard to maximize the quality and usefulness, but at the same time, the course remains interesting to listen to and watch.
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
Great
It's great opportunity to learn very interesting material. There is something for everyone to learn
2023年12月13日
自発的なレビュー
Fullofmind からの回答
Hi Laura,
Thank you very much for the 5 stars and for such nice words. Our team works hard to make our courses super useful. We are very happy to see reviews like yours :)
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
DEEP and POWERFUL
hello dear ones, i just attended the recording of "Unlocking the Power of Visualization & Strengthening Bonds with Parents". there has always been a part in me, that just couldnt forgive my parents really. but this time i saw where the problem was. that i didnt want to accept my powerlessness and instead i was proud. during this meditation i at last could let go of these two and then i it was possible for me to say the words "i am so sorry, plse forgive me, thank you, i love you"
thank you thank you thank you for this most powerful work !
2023年12月12日
自発的なレビュー
Fullofmind からの回答
Hi Mariposa,
Wow! Thank you for sharing your story. And thank you for your openness and vulnerability.
It's truly heartening to hear about your experience with our "Unlocking the Power of Visualization & Strengthening Bonds with Parents" session. It's a significant step to recognize and release deep-seated feelings, and your journey toward understanding and forgiveness is inspiring. It demanded a lot of bravery.
Your realization about letting go of pride and embracing vulnerability is a powerful transformation. Saying "I am sorry, please forgive me, thank you, I love you" is not just about healing your relationship with your parents, but also about healing yourself.
Thank you for sharing your journey again.
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
Scam! Automatic subscription without any info
Purchased one course from an Instagram ad. Then it stated that I somehow have a subscription and 7 days free trial but auto renewal. This was never stated before and obviously is a scam. I am sure this is not legal.
EDIT after their answer: "the client is OFFERED 7 trial days of our monthly subscription"
NO, there was no offer, I purchased one course and received a mail that I am no on some subscription.
"The system indicates that (...) you (...) chose a 7-day trial, and then canceled your trial."
NO I did never choose that
All of this is corporate linguo for "we know well what we are doing and are happy that some people forget and pay as illegally acquired money. Meanwhile we pretend that the customer did something wrong!"
2023年12月12日
自発的なレビュー
Fullofmind からの回答
Hi Norwin,
I am sorry to hear about the misunderstanding that has occurred.
Our site is set up in such a way that when purchasing a course, the client is offered 7 trial days of our monthly subscription to try all the courses on our platform. Then there will be a monthly subscription payment.
The system indicates that a few days ago you purchased a course on our platform, chose a 7-day trial, and then canceled your trial.
Your trial has been disabled and no further payment will be made.
If you have any further questions or concerns, please don't hesitate to contact our support team at hello@fullofmind.com or through our WhatsApp support at https://wtsp.cc/19295616550.
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
Careful, SCAM
Careful, this is a SCAM.
You will buy a course for a certain amount of money. Even though you wont realize you will totally unvoluntairly start a 7 days free trial of a paid membership for 59 USD. Once the 7 days are over they will charge you 59 USD monthly. The craziest thing: If you go to your account under "Settings & Subscription" it wont give you the chance to cancel anything, in fact it will even tell you that you dont have any active supscriptions.
2023年12月11日
自発的なレビュー
Fullofmind からの回答
Hi Albin,
I'm sorry to hear that your experience with the service was negative, but I want to remind you that when you purchased the course, you were offered a 7-day trial of our monthly subscription. The system indicates that you also took advantage of the 7-day trial, and during the trial period, you should have received four emails reminding you that your trial would soon end and the subscription would be paid for.
I understand that there was an issue with the subscription status not being displayed in your profile, and I apologize for any inconvenience this may have caused. Please know that this is not a common occurrence, and I have sent a report to our development department regarding this issue.
Your refunds were processed on December 13th and should arrive in your payment method within 7-14 days, depending on your bank.
If you have any further questions or concerns, please don't hesitate to contact our support team at hello@fullofmind.com or through our WhatsApp support at https://wtsp.cc/19295616550.
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
Fullofmind からの回答
Hi Marike!
Thank you very much! We apreciate you took a time to leave a review!
Lina Kohl,
Customer Support Lead of Fullofmind
That was AMAZING
That was AMAZING. I am so happy with my progression and want to thank you so much for such a fantastic breakdown of the song. How can I contact this lady for more of this? An investment for sure. <3 xxx
2023年12月9日
自発的なレビュー
Fullofmind からの回答
Hi there!
Thank you very much for your feedback!
We are glad that the course is helping you develop. That's how it's supposed to work. 😉
Please clarify what course you are talking about.
I also requested additional information from you through Trustpilot to respond and send information faster.
Lina Kohl,
Customer Support Lead of Fullofmind
Scam
zero. Scam who takes money and Neve responds to your emails, etc and keeps taking money each month
2023年10月1日
自発的なレビュー
Fullofmind からの回答
Hi Rena,
We are sorry that you had a negative experience with our course platform.
I see that our Support Team has already replied to you and we have already made a refund in our payment system for all your purchases on our platform.
We want to improve your experience with our platform. Please write to us again via WA (https://wtsp.cc/19295616550) or DM on our Instagram (@fullofmindcom) and we will immediately try to offer you a better solution.
I hope we will meet again under better circumstances one day.
Lina Kohl,
Customer Support Lead of Fullofmind
This is a scam website
This is a scam website! Beware! If you sign up for a course for whatever amount, it automatically forces you to accept the subscription to ALL courses which is after a 7-day trial costs automatically 56 euros a month. My attempt to cancel went unaddressed and the money was booked. Despite multiple messages, which were completely ignored (even though according to the website all you have to do is write an email to cancel), the amount was booked from my credit card. My subsequent emails requesting a refund were also ignored. Since I was unable to get any response from the company, I contacted the credit card company to dispute the charge and request a refund. I filed a case of fraud (forwarding all correspondence). For anyone else who finds themselves in the same boat, I recommend doing this! Whether Paypal or Credit Card, the money should be refunded through the company's bank. Don't let these scammers get away with this! They survive because so many people don't fight back. Interesting that the time was taken to set up some AI bot (always Lina...) to answer these complaints with bogus answers, but no time is taken to respond to emails, Whatsapps, Instas or whatever
2023年10月20日
自発的なレビュー
Fullofmind からの回答
Hi Jennifer,
We are sorry that you were unable to contact us.
We do have a problem receiving some emails, but all other communication channels (WhatsApp and Insta) are working as they should.
I just checked the requests on our email, Instagram, and WhatsApp and could not find any messages from you. I also managed to find you on Instagram and there are also no messages from your Instagram profile in our DMs on Instagram.
I'm sorry you had to go through this. I requested your email via Trustpilot. Please indicate it so that I can find your profile and tell you what the status of your dispute is.
We are not scammers and once again we are very sorry that you found yourself in this situation. We cancel subscriptions and refund money as soon as customers contact us.
Please try contacting us again so we can rectify the situation.
Lina Kohl,
Customer Support Lead of Fullofmind
Fullofmind からの回答
Hi Karin!
Thank you very much for your high rating and your feedback!
I hope you're enjoying your Dance Course!😊
Wishing you a great learning!
Lina Kohl,
Customer Support Lead of Fullofmind
Unnacceptable
Lina that what’s app info you supplied in your reply doesn’t work to connect to you. And still no reply to my 5th email to you asking for a refund (this time using a different email) this is unacceptable.
2023年11月21日
自発的なレビュー
Fullofmind からの回答
Hi Jillian,
Sorry, it took so much effort to contact us.
I have requested your contact details through Trustpilot in order to contact you.
The WhatsApp number that I indicated is the number of our Support Team, our Support Managers should have answered you to resolve your situation.
I am waiting for your information in response to help you!
Lina Kohl,
Customer Support Lead of Fullofmind
I'm very unhappy with the fact that I…
I'm very unhappy with the fact that I had a technical issue that I tried to highlight and it went unaddressed. I purchased the course, saying that it is available for life and it subscribed me to pay automatically for the platform every month!! This is not ok and so I unsubscribed from paying, I had like a 7 day-free trial or so. I was shocked to see that I could no longer have access to the course that I purchased after unsubscribing and therefore, I paid for a product that was not available to me.
I am disappointed of this experience and do not recommend them.
My e-mail was still not answered however I keep receiving offers from them.
2023年11月15日
自発的なレビュー
Fullofmind からの回答
Hi Boglarka,
We are very sorry that this situation happened to you.
Strangely, your login password has stopped working. I reported this to our Development Department and our programmers. Thanks for sharing your situation.
Please write to our Support Team again using another email address or via WhatsApp so that we can restore your Login/Password and make a refund for you.
Our contacts:
Support Team Email: hello@fullofmind.com
Support Team WhatsApp: https://wtsp.cc/19295616550
The Support Team will be waiting for your request!
Lina Kohl,
Customer Support Lead of Fullofmind
I really love these courses
I really love these courses, The cacao ceremony course is amazing, all the courses look great I’m going to work my way through them x Marie
2023年11月20日
自発的なレビュー
Fullofmind からの回答
Hi Marie!
Thank you for your high rating!
I wish you a wonderful learning experience on your course. :)
Lina Kohl,
Customer Support Lead of Fullofmind
Trustpilot エクスペリエンス
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