Fusion5 からの回答

2025年9月16日

Hi Tyron!
Thank you for your feedback. We’re delighted to hear about your shipment. We always strive to make purchasing and delivery as smooth as possible, and it’s great to know we met your expectations. Your support means a lot to us!

If you ever need further assistance, we're always here to help!

-Team Fusion5

Fusion5 からの回答

2025年9月4日

Hi David,

Thank you for your feedback—we’re so pleased to hear that your new device was easy to set up and that your files transferred across seamlessly. It’s great to know the process saved you time and effort, and we’re delighted you’re enjoying the smooth start with your new device. If there's absolutely anything you need further assistance with, we're always here to help

-Team Fusion5

Fusion5 からの回答

2025年8月22日

Hi Colin,
Thank you so much for your kind feedback – we’re delighted to hear that you found our advice and support helpful. It’s always our aim to make the process as smooth as possible, and we truly appreciate you taking the time to share your experience with us.

If you ever require further assistance in the future, we're always here to help

-Team Fusion5

Fusion5 からの回答

2025年8月18日

Hi Glyn,
Thank you for taking the time to share your experience
We’re delighted to hear that you found our service helpful and straightforward. We really appreciate your kind words and your support means a lot to us!

If you ever need further assistance, we're always here to help

-Team Fusion5

Fusion5 からの回答

2025年8月14日

Hi Nick,
Thank you for your feedback
We’re delighted to hear you’re enjoying your new Windows 11 tablet and that it offers great value and speedy performance. It’s awesome to know your thoughts, and we truly appreciate your support. We hope your new tablet continues to serve you well!

If you ever need further assistance, we're always here to help

-Team Fusion5

Fusion5 からの回答

2025年8月14日

Hi Karin,
Thank you for taking the time to share your experience. While we’re sorry to hear about the difficulties you initially faced in finding a compatible charger, we’re so pleased that we could assist you in both locating the correct one, and helping you get everything running smoothly again. Your support means a great deal to us, and we truly appreciate you sharing this with us

If you ever need further assistance in the future, please know we’re always here to help

-Team Fusion5

Fusion5 からの回答

2025年8月13日

Hi Tanya,
Thank you for taking the time to share your feedback. We're delighted to hear that our team was able to assist you promptly and efficiently. Your satisfaction is very important to us, and we truly appreciate your support and trust. We are always here should you need any further assistance

-Team Fusion5

Fusion5 からの回答

2025年8月7日

Hi Joe,

Thank you for taking the time to share your experience. We're delighted to hear that you found our repair service prompt, professional, and clearly communicated. While we regret the delay caused by transit time, we’re glad the device reached you safely and that the repair met your expectations. Should you need any further assistance in the future, please don’t hesitate to reach out

-Team Fusion5

Fusion5 からの回答

2025年8月7日

Hi Fiona,
Thank you for your feedback. We're pleased to hear that you were satisfied with the efficiency of our response and the timely delivery of your order. Should you require any further assistance, please don’t hesitate to contact us.

-Team Fusion5

Fusion5 からの回答

2025年8月1日

Hi David,

Thank you for your kind words and for taking the time to share your experience with us. We're absolutely delighted to hear that everything from your purchase to delivery went smoothly and that our team was able to assist you promptly when needed.

It’s always rewarding to know that our efforts to provide quality service and great value are appreciated. We’re so pleased that you’re happy with your new all-in-one computer and that you’d choose Fusion5 again in the future.

If you ever have any questions or need further assistance down the line, please don’t hesitate to get in touch

-Team Fusion5

Fusion5 からの回答

2025年7月31日

Dear Mr. Fraser,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your recent experience and appreciate the opportunity to clarify our policies.

At Fusion5, we offer a 30-day money-back guarantee as standard. This is designed to ensure that our customers are completely satisfied with their purchase. That said, we understand that life can get in the way, and unforeseen circumstances can arise. As such, if a customer contacts us within 30 days of the original purchase date, we are often able to offer flexible return extensions—and this approach applies across all our sales platforms, including Amazon.

For any issues that arise beyond this period, all of our devices are covered by a 12-months manufacturer's warranty. This warranty covers faults and hardware failures that may occur with regular use. We do also offer a 90 days additional extended warranty at no extra cost, when registered via our Website

We understand that in your case, a brand-new replacement unit was offered under warranty, which was declined. We'd still very much welcome the opportunity to discuss this further and explore a resolution that may turn your experience around.

If you would be willing to continue the conversation, please contact us directly at Eve@fusion5store.com, and your email will be escalated to our Complaints Department for prompt review.

We hope to hear from you soon, and thank you again for your feedback.

Fusion5 Customer Support

Fusion5 からの回答

2025年7月31日 に更新

Hi Susan
Thank you for taking the time to share your experience, and we’re truly sorry to hear that your FWIN232 Series tablet has not met your expectations.

This certainly isn’t the experience we aim to deliver, and we understand how frustrating it must be when a device does not perform as expected — especially during a time of urgency.

We’d really appreciate the opportunity to turn this around for you. The issues you’ve described (difficulty powering on and unexpected shutdowns) are not typical of this model, and may suggest a hardware or software fault. We’d be more than happy to investigate this further and provide a resolution.

Please feel free to contact our support team directly at Eve@Fusion5store.com, and we can guide you through the next steps — whether that involves technical troubleshooting, a firmware reinstallation, or, if necessary, arranging a return or repair.

We’re committed to making this right and sincerely hope to restore your confidence in both the product and our customer support.

Fusion5 Customer Support

Fusion5 からの回答

2025年7月24日

Hi Nick
Thank you so much for your thoughtful and heart-warming message. It truly means a great deal to us that you took the time to share your experience.

We’re delighted to hear that you and your wife are happy with both your Fusion5 Lapbook and the support you received from our team. It’s always our aim to make things as simple and stress-free as possible — especially when technology feels overwhelming — and your kind words are a wonderful reminder of why we do what we do.

Please don’t hesitate to get in touch again if there’s ever anything else we can help you with. We’re always happy to support you in any way we can.

Wishing you and your wife continued comfort, good health, and enjoyment with your new laptop.

With warm regards,
Team Fusion5

Fusion5 からの回答

2025年7月18日

Hi McKaela
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.

We aim to deliver quality and reliability in every device, and it’s clear from your comments that your expectations haven’t been met. We take this seriously and would like the opportunity to put things right.

Please contact us directly at Eve@fusion5store.com with your order number and device details. Our technical support will investigate the issues you've described — including performance concerns, cursor behaviour, and update errors — and will work with you to find a solution.

We appreciate your time and hope to hear from you soon so we can assist further.

Kind regards,
Tina

Fusion5 からの回答

2025年6月23日

Hi Adrian
We're very sorry to hear about the issues you've experienced with your device—this is certainly not reflective of our usual standards. We'd appreciate the opportunity to help resolve the problems you've mentioned, including performance, login difficulties, unexpected shutdowns, and overheating.
Please contact us directly at Eve@fusion5store.com with your order details so we can investigate and assist you further.

- Tina

Fusion5 からの回答

2025年6月23日

Hi Paul
Thank you for your feedback!
We're delighted to hear that you were impressed with both our service and product. Providing a positive experience for our customers is very important to us, and it’s always rewarding to know when we’ve met those expectations. If you need any further assistance, we’re always here to help!

- Tina

Fusion5 からの回答

2025年6月12日 に更新

Hi Damian,

We’re very sorry to hear that you haven’t received your charger, and we completely understand how frustrating this must be.

According to our records, your parcel was successfully delivered by Royal Mail on the 30/05/2025, to the shipping address you provided at checkout

You can find further details of your delivery using the following tracking number:
OF947654107GB

At: https://www.royalmail.com/track-your-item#/?iid=RM0624_NAV_PERS_REC_TRACK

If you believe the item has not arrived or there are any other concerns, please don’t hesitate to contact us at Eve@fusion5store.com, and a member of our team will be happy to assist you further.

Thank you for your patience, and again, we apologise for the inconvenience caused.

- Tina

Fusion5 からの回答

2025年6月5日

Hi Entäuschter
Thank you for your feedback! We're delighted to hear that you're happy with your new tablet and have had a positive experience with our company—your support truly means a lot to us. If there's anything else we can help with, please don't hesitate to reach out.

- Tina

Fusion5 からの回答

2025年6月4日

Hi John
Thank you for taking the time to leave your feedback, and we're sorry to hear you're having trouble using the touchscreen for drawing. Our tablets have capacitive touchscreens which are great for everyday use, but they may not offer the same precision or pressure sensitivity as devices specifically made for digital art. If you're using Photoshop, we’d be happy to look into settings or drivers that might help improve performance — just let us know your model, and we’ll do our best to assist!

- Tina

Fusion5 からの回答

2025年6月3日

Hi John
Thank you for taking the time to leave your feedback – we’re sorry to hear that our tablet didn’t meet your specific requirements, but we’re truly pleased to know that you found our customer service faultless. We always aim to provide helpful and responsive support, and your comments are greatly appreciated. If there’s anything else we can assist with in the future, please don’t hesitate to reach out.

- Tina