Westland Horticulture レビュー 

Westland Horticulture からの回答

7日前

Hello,

Thank you for your feedback. We're sorry to hear that you were disappointed with the compost you purchased.

Quality is very important to us, and we'd like the opportunity to investigate this further. Please contact our Customer Service team at customerservice@westland.com with:

- The exact product name purchased
- Photos showing the material found in the compost
- The QA code(s) from the back of the bag(s)

This information allows our quality team to trace the production batch and carry out a full investigation.

We look forward to hearing from you and resolving this matter.

Thanks,
The Westland Team

Westland Horticulture からの回答

7日前

Hello,

Thank you for your feedback. We're sorry to hear that you've been disappointed with the results.

We'd like the opportunity to look into this further, as several factors can affect the success of any rodent control programme. For safety and effectiveness, rodent bait should always be used within a secure, tamper-resistant bait station and in accordance with the instructions provided. Rodents can sometimes remove bait from the location, store it elsewhere, or continue feeding from alternative food sources, which can affect results.

If you would be happy to contact our Customer Service team at customerservice@westland.com, we'll be happy to discuss your experience in more detail and provide further guidance.

Thanks,
The Westland Team

Westland Horticulture からの回答

2026年8月12日

Hello,

We're very sorry to read about your experience and understand how disappointing this must be, particularly after the time, effort and expense you've invested in your gardening this year.

We have spent many years developing our peat-free compost range to provide the structure, nutrient availability and water retention gardeners expect, and feedback such as yours is invaluable in helping us understand both product performance and the growing conditions in which it is being used.

We'd welcome the opportunity to investigate this further. If possible, please contact our Customer Services team at customerservice@westland.com with photographs of the compost and affected plants, along with the QA codes printed on the back of the compost bags. This information allows us to trace specific production batches and carry out a detailed review.

Whilst many customers achieve successful growing results using our peat-free composts, we take all reports of poor performance seriously and would like the opportunity to better understand the issues you've experienced.

Thank you for taking the time to share your feedback, and we hope to hear from you.

Thanks,
The Westland Team

Westland Horticulture からの回答

2026年8月6日

Hello,

Thank you for taking the time to share your feedback.

We are very sorry to read that you have been disappointed with your purchase and the results you achieved. We appreciate how frustrating it can be when a product does not meet your expectations.

As your review does not mention the specific product involved, we are unfortunately unable to investigate the concerns you have raised. We would welcome the opportunity to look into this further and understand what may have happened.

Please contact our Customer Service team at customerservice@westland.com with the exact product details and any photographs that support your concerns. We will be happy to review the information and assist you further.

Thanks,
The Westland Team

Westland Horticulture からの回答

2026年7月28日

Hello,

We're sorry to hear that you've been disappointed with the performance of our Westland Peat Free Compost.

Growing success can be influenced by a number of factors, and we take any feedback regarding germination and plant establishment very seriously. Our compost is subject to regular quality checks, so we'd like the opportunity to investigate this further and better understand your experience.

Please contact our Customer Services team at customerservice@westland.com with any photographs, details of the plants or seeds used, and, if available, the packaging information from the compost bag. This will help us look into the matter in more detail.

We appreciate you taking the time to share your feedback and hope to hear from you soon.

Kind regards,
The Westland Team

Westland Horticulture からの回答

2026年7月28日

Hello,

Thank you for taking the time to leave such a wonderful review.

We are delighted to hear that Kathy was able to assist you with your Flopro hose replacement part and that everything was arranged and despatched promptly. We know how frustrating it can be when a product part becomes damaged, so it's great to hear that Kathy was able to get things sorted quickly for you.

Your kind words will be passed on to Kathy and the wider Customer Service team. Feedback like this means a great deal to us, and we're pleased that your experience has left you feeling confident in recommending Westland.

Thank you again for your support and for choosing Flopro.

Thanks,
The Westland Team

Westland Horticulture からの回答

2026年7月13日

Hello,

Thank you for taking the time to leave us a review.

We're sorry to hear about your concerns regarding your bottle of Big Tom Tomato Food.

Big Tom is typically a dark brown liquid, but the colour can occasionally vary to a lighter, tea-like shade. This does not affect the product's performance, and it remains safe and effective to use. The small particles visible in the bottle are derived from the natural seaweed extract used in the formulation and can settle over time, which is completely normal for seaweed-based feeds.

We appreciate that the appearance may have caused concern, particularly if it differed from what you were expecting. We recommend giving the bottle a good shake before use to redistribute any naturally occurring particles.

From your description, this sounds consistent with normal product characteristics. However, we'd be more than happy to investigate further. Please email us at customerservice@westland.com with the batch code from the bottle and, if possible, a photograph of the product, and our team will be happy to review it for you.

Thanks,
The Westland Team

Westland Horticulture からの回答

2026年7月8日

Hello,

We're sorry to hear that you have been disappointed with the results.

Westland offers several lawn care products that customers may refer to as a "weed and feed", however they work in different ways. Some products contain herbicides that actively control weeds, while others are feed-based treatments designed to strengthen the lawn, improve colour and help grass outcompete weeds over time.

As we do not know which specific product was used, we are unable to comment on the results you experienced from your review alone. We would be grateful if you could contact our Customer Service team directly with the product name and photographs of the area treated so that we can review the application and provide the most appropriate advice.

E: customerservice@westland.com

We look forward to hearing from you and investigating this further.

Thanks,
The Westland Team

Westland Horticulture からの回答

2026年7月8日

Hello,

We're sorry to hear that you were disappointed with the results of your lawn seed.

We have reviewed our customer service records and believe we may have been in contact regarding this matter previously. If this is the case, we responded to your enquiry and requested some additional information to help us assess the claim under our guarantee, but we did not receive a further reply.

As we cannot confirm this from a public review alone, we would welcome the opportunity to review the matter again. Please contact our Customer Service team quoting any previous ticket reference number you may have received in our automatic acknowledgement emails, and we will be happy to investigate further.

We look forward to hearing from you and working towards a resolution.

Thanks,
The Westland Team

Westland Horticulture からの回答

2026年6月25日

Hello,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

Having reviewed your case, we can see the product used was from a 2024 production batch. While lawn seed does not carry a fixed expiry date, our internal testing shows that older seed can begin to lose viability over time, which may result in reduced or no germination.

We’d also like to clarify that we do not place blame on retailers. In cases like this, our aim is to support customers by offering a replacement so the area can be re-treated.

Due to differing packaging requirements between England and ROI, your replacement was arranged via our Northern Ireland team. Unfortunately, the first despatch did not reach you, and a second attempt was made once this was raised.

We’re pleased to hear you’ve since achieved growth, although we regret that your experience with our product and service did not meet expectations on this occasion.

Thanks,
The Westland Team

Westland Horticulture からの回答

2026年6月18日

Hello,

We’re sorry to read about your experience and appreciate you taking the time to share this.

It’s understandably frustrating when plants that have previously performed well don’t establish or begin to decline after planting. While this isn’t the experience we want for our customers, there can be a number of factors that influence plant health once planted, including watering levels, temperature changes, and how moisture is retained in containers.

Our products are made from natural materials that are composted, heat treated and sieved during production to reduce contaminants, however harmless fungi can still develop as part of the natural breakdown process. In most cases these are not harmful to plants, but overly wet conditions can contribute to root stress or rot in some varieties.

That said, we’d really like the opportunity to review this further with our technical team. If you’re happy to contact us directly at customerservice@westland.com, please include:

Images of the compost and affected plants
The quality assurance (QA) or batch information printed on the bag

This will allow us to investigate the specific batch and provide a more detailed assessment.

We’re sorry again for your experience and appreciate you bringing this to our attention.

Thanks,
The Westland Team

Westland Horticulture からの回答

2026年6月18日

Hello,

We’re really sorry to read about your experience and appreciate you taking the time to share this.

We understand how disappointing it is when seeds fail to germinate and growth doesn’t meet expectations, particularly when you’ve invested in larger bags. While many factors can influence germination and early plant development, this isn’t the experience we want for our customers.

If you’re willing, our team would like to look into this further for you. Please contact us directly at customerservice@westland.com with:

Images of the compost and affected seedlings
The quality assurance (QA) or batch information from the bag

This helps us review the batch with our technical team and provide a more detailed assessment.

In the meantime, returning the unopened bag to store is absolutely fine, and they should be able to assist you with this in line with their returns policy.

We hope you’ll consider giving us another try in the future, and we’d welcome the opportunity to put this right.

Thanks,
The Westland Team

Westland Horticulture からの回答

2026年6月15日

Hello,

We’re sorry to hear that you’ve had this experience and appreciate you taking the time to share your feedback.

We do have a number of lawn feed products within our range that help nourish the grass while also targeting weeds, however the results can vary depending on the specific product used, the type of weeds present, and the conditions at the time of application (such as weather, lawn health, and timing).

As your review is anonymous, we’ve not been able to locate your previous contact with the team or confirm which product was used. We would really like to help look into this properly for you and understand what may have happened.

If you’re able to update your review with the full product name, or contact us directly with a few more details, we’ll be more than happy to review this in detail and provide tailored advice or support.

Thanks,
The Westland Team

Westland Horticulture からの回答

2026年6月11日

Hello,

We’re sorry to read your review and that you were disappointed with both your experience and our response.

We appreciate that discovering a large number of sprouting seeds beneath your feeder, particularly on a newly laid lawn, would be frustrating.

Gardman Nyjer Seed is not marketed as a “no-grow” product, and there is no claim on the packaging that the seed will not germinate. The statement referring to “a trace may be present” relates to the wider packing process, where different bird feeds are handled, some of which contain naturally germinating ingredients, rather than the Nyjer seed itself being treated to prevent growth.

All of our Nyjer seed is sourced and handled in line with current UK requirements, and this product has been reviewed by our Bird Care team, who have confirmed there is no fault with the seed.

We do appreciate you taking the time to share your feedback.

Thanks,
The Peckish Team

Westland Horticulture からの回答

2026年6月9日

Hello,

Thank you for taking the time to leave us a review.

We’re really sorry to read about your experience this season, especially after so many years of successful gardening.

It’s understandably frustrating when results aren’t as expected, particularly when you’ve used a product you would normally rely on. The issues you’ve described with drainage, odour, and poor plant performance are certainly not typical of our composts.

While our growing media is carefully blended, composted, heat-treated and screened during production to ensure consistency and minimise contaminants, variations can occasionally occur between batches or due to how the product has been stored prior to use. Factors such as storage conditions, weather, watering levels, and container drainage can also influence how compost performs once in use.

We’d really like to look into this further for you, as your experience matters to us. If you’re happy to, please contact our team directly with a few more details, including the bag codes (printed on the packaging) and any photos you may have. This will allow us to investigate the batch and support you properly.

Email: customerservice@westland.com

We hope we can restore your confidence in our products.

Thanks,
The Westland Team

Westland Horticulture からの回答

2026年6月9日

Hello,

Thank you for taking the time to leave us a review.

We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.

We’ve reviewed your enquiry and the images you sent through, and understand your concerns about finding mushrooms in the compost. While we appreciate this can be unexpected, mushrooms can sometimes develop in peat-free and organic-based composts due to natural fungal activity. This is part of the normal breakdown process of organic material and is not harmful to plants.

That said, we recognise this isn’t what you were expecting when opening a fresh bag, and we’re sorry for the disappointment this has caused.

We did respond offering to look into this further and provide a goodwill gesture, but we haven’t yet received the additional details we need. If you’re happy to get back in touch with the QA code from the bag and your details, we’ll be more than happy to help resolve this for you.

Thanks,
The Westland Team

Westland Horticulture からの回答

2026年6月9日

Hello,

Thank you for taking the time to leave us a review.

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

Our Top Soil is screened during production to remove larger naturally occurring materials such as stones and wood.

We can reassure you that we do not use green waste in our growing media, and our raw materials undergo a treatment process designed to help reduce weed seeds and pathogens before manufacture.

Without inspecting the grass in question, it is difficult to determine its exact origin. In many cases, grass or weed growth can arise naturally from airborne seeds, wildlife activity, or dormant seeds already present in the existing soil, which can be brought to the surface during cultivation or lawn renovation.

It is also worth noting that our topsoil is not typically recommended for creating new lawns or turf, but is better suited for general landscaping or preparing small areas prior to applying a specially formulated lawn seeding soil.

We would welcome the opportunity to investigate this further. Please contact our Customer Service team directly with photographs of the grass, details of where and when the product was purchased, and any batch information from the packaging so that we can review this with our technical team.

Email: customerservice@westland.com

Thanks,
The Westland Team

Westland Horticulture からの回答

2026年6月11日

Hello,

Thank you for taking the time to leave us a review.

We’re really sorry to read about your experience, particularly given your many years of growing from seed, and we completely understand how frustrating this situation must have been.

Following your contact with our team, we carried out a full assessment of the sample provided, including EC and pH analysis, and the results were found to be within our expected specifications. While fungal growth was observed, this can occur naturally in peat-free composts as they are biologically active and contain organic materials. This type of fungus is part of the normal breakdown process and is not harmful to plant health.

We do recognise, however, that the appearance of fungi, particularly during seed sowing, can be unexpected and concerning, and this doesn’t reflect the experience we aim to deliver.

From the images shared and our review, many of the plants appeared healthy, and in peat-free growing media, factors such as moisture levels, airflow, and handling after opening can influence how compost performs during early growth stages.

We appreciate that you took the time to provide photos and samples to support the investigation, and we’re sorry that this process felt frustrating for you. As part of this, a gesture of goodwill was provided to acknowledge the inconvenience caused.

Your feedback has been fully noted and shared with our growing media team, as understanding where expectations and experience differ is important in helping us continue to improve both our products and the guidance we provide.

Thanks,
The Westland Team

Westland Horticulture からの回答

2026年6月3日

Hello,

Thank you for your review.

It’s great to hear that you took the time to prepare the area carefully, as this makes a real difference. We also appreciate your balanced feedback, particularly given the recent dry conditions which can slow both germination and establishment.

Our Lawn Feed & Seed (Lawn Thickener) is primarily a feed product, containing a smaller proportion of grass seed designed to help improve thinner or patchy areas over time, rather than deliver a full reseeding result. This can sometimes mean coverage appears more gradual or uneven, especially when conditions are less than ideal.

That said, we’d be more than happy to take a closer look at how it’s performed on your lawn and offer more specific advice. If you’re able to share a few photos and some details of how and when it was applied, please contact us at customerservice@westland.com and we’ll be glad to assist further.

Thank you again for taking the time to share your experience.

Thanks,
The Westland Team

Westland Horticulture からの回答

2026年6月1日

Hello,

Thank you for taking the time to share your experience, and we’re very sorry to hear about the issues you’ve encountered with our Multi-Purpose with added John Innes.

This isn’t the standard we expect from our products, particularly given your previous positive experience with Westland. From what you’ve described, the performance of the compost does sound unusual, and we’d really like to investigate this further.

To allow us to look into this properly, please could you contact our team directly at customerservice@westland.com with a few further details, including any QA codes from the bag and, if possible, some photos. This will help us review the product and provide the right support.

We appreciate you bringing this to our attention and hope we can resolve this for you.

Thanks,
The Westland Team