Had my air conditioning installed from this company! From start to finish they were very efficient! Even hoovering when finished ! I did message other cheaper companies which replied once and then no... ãã£ãšèŠã
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The ladâs turned up on time, put down protection for the carpet and started straight away. Cannot fault there work and would certainly recommend them and there company
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This Company is excellent. Installed a boiler and A/Con system for us. First class service from signing up to completion. Excellent communication, great prices, experienced and capable installers w... ãã£ãšèŠã
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Very professional service, took the effort to keep area clean. The work was carried out on time and the follow up work I required was handled as swiftly as possible given that the cause was beyond the... ãã£ãšèŠã
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We know that your home and any improvements made to it are very important to you. So as a family run company with over 25 years of experience, we are confident we are the best team to carry out your work. Not only do we complete full boiler installations, but we also offer comprehensive servicing, maintenance, and repairs to ensure your boiler is running safely and efficiently. From start to finish, your journey as our customer is at the heart of our service; we want you to be fully satisfied. Our engagement with our customers and respect for each individualâs requirements, is what we like to think makes us a little different. Honing our experience and enthusiasm, weâve developed a great service and team weâre proud of. So if youâre contemplating work on your heating system, weâd like you to consider a collaboration with us.
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6 Sherwood Close, Murton Village, NE27 0LS, Newcastle, è±åœ
- 0191 814 7260
- hello@gassafehero.com
- gassafehero.com
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Great service at a good price
Great service at a good price. Very professional service from start to finish. I would highly recommend this company. Work was all completed on the day and all scrap materials removed. The house was left in prestige condition it was difficult to know that any work had taken place.

Gas Safe Hero ããã®åç
Superb Service
We would 100% recommend Gas Safe Hero. They have fitted and serviced two boilers for us now. Installation was very quick and everything was left lovely and clean.
This is a genuine family business who really excel in ongoing customer service. They arenât a firm who just fit boilers and then you never hear from them again - they go above and beyond to provide support whenever you need it.

Gas Safe Hero ããã®åç
5* service
Five star service from start to finish, from Gareth coming to see us went through all of the options available explained how the work would be done arranged the day to fit new boiler team turned up on time excellent job fitting boiler very tidy very friendly explained how work the hive thermostat.
would recommended to family and friends

Gas Safe Hero ããã®åç
5 star from start to finish⊠I have toâŠ
5 star from start to finish⊠I have to say one of the most professional companyâs I have dealt with in years! From the initial appointment with Gareth to the engineers refit within an immediate time frame and cleanliness⊠and the price was fantasticâŠ. We are telling every one about you guys and will not move from using you now thank youâŠ..

Gas Safe Hero ããã®åç
Amazing and flawless service
Amazing service from start to finish. The team were quick, responsive, professional, and friendly, all at a surprisingly affordable price. Weâre extremely satisfied and wouldnât hesitate to recommend Gas Safe Hero to family, friends, and neighbours.

Gas Safe Hero ããã®åç
Gas Safe Hero came to the rescue!
Gas Safe Hero came to the rescue after we were woken by burst pipe and running water behind a wall in the early hours of the morning. The problem was immediately located and quickly and cleanly fixed. The lovely guys that called out were polite, knowledgeable and respected our property. Absolute five star service, I recommend this company without hesitation.

Gas Safe Hero ããã®åç
Outstanding service
Great service start to finish. Jack & Josh did an amazing job very efficient. Highly recommend this company

Gas Safe Hero ããã®åç
New combi boiler
I was very pleased with the members of staff who came and gave me a quote for the new boiler I needed. Very helpful and respectful. Like wise the engineers who came to do the fitting. Very efficient and quick.

Gas Safe Hero ããã®åç
Gas safe heroâs
They are very well organised from start to finish. Regular boiler out combi installed. Great job. Very tidy & polite workers. The whole experience stressless.

Gas Safe Hero ããã®åç
First class company
Excellent service and installation of my new boiler and a Hive control by Gareth and his team. They took great care whilst in my home and left everything in perfect working order. Would highly recommend this company really pleased.

Gas Safe Hero ããã®åç
First class job carried out by MatthewâŠ
First class job carried out by Matthew and his partner, new boiler was fitted with no fuss, the work area was all cleaned up and everything was fully explained before they left. Two polite and well mannered gents who just got on with the job in hand and well recommended.

Gas Safe Hero ããã®åç
We just used Gas Safe Hero to replaceâŠ
We just used Gas Safe Hero to replace our aging boiler. Great people to deal from coming to my home to give us a price to install. I love a company with great communication!! They lads who installed the boiler never stopped till it was complete. Great company!!

Gas Safe Hero ããã®åç
I recently had a new combi boilerâŠ
I recently had a new combi boiler installed by Gas Safe Hero. Everything went smoothly from receiving and discussing estimate to actual removing old boiler and installing and commissioning new boiler and heating system. I cannot give enough praise for how the installation team, Nathan and the boys, performed with all work completed within 5 hrs. Also like to thank Gareth and Lauren for making this experience simple and straight forward.

Gas Safe Hero ããã®åç
New Boiler Installation
I arrange for a new boiler to be installed at my parents flat. Very impressed with Gas Safe Hero, the whole process went extremely smooth and well from start to finish. I placed the order on 30/12/2025 and the new boiler was fitted and up and working by the afternoon of 31/12/2025. They went way above my expectations, so a big thank to Gareth and his team involved, Nathan, Jack and Lauren from their 1st class efforts.

Gas Safe Hero ããã®åç
1st Class Service From start to finish I canât recommendâŠ
From start to finish I canât recommend Gas Safe Hero enough. From the quoting stage visit to installation of our New Boiler and follow up were 1st Class well done Gareth and Team Iâll be hopefully chatting towards the summer to fit some Air Conditioning. Carry on your great work. ððð

Gas Safe Hero ããã®åç
Gas Safe Hero ððŒððŒððŒððŒ
First time dealing with Gas Safe Hero. They are absolutely amazing at what they do. I am totally amazed with how this team work so well together. They really looked after usâŠ.they didnât treat us like customersâŠ.they treated us like family/ friends. I canât recommend them enough.
We had a brand new central heating fitted and from start to finish, they kept us informed and even when a little âproblemâ had risen, they made no hesitation about it and quickly addressed the issue.
Thank you all so so muchâŠ.Lauren at the office, Nathan who did the initial survey, Matthew and all the guys who came to fit the systemâŠ.plus the big boss himself Gareth ð

Gas Safe Hero ããã®åç
Gas Safe are definitely Heroes!
I contacted Gas Safe Hero after our boiler finally gave up and stopped working completely. With no hot water, no heating and a small child I was in a huge panic about getting the boiler fixed and QUICK. Less than 24 hours after making an initial enquiry on their website Gas Safe got in touch with me to find out more about my problem and got someone around to take a look the same day. Unsurprisingly the diagnosis was new boiler was needed. Nathan took me through all the options available and, knowing that budget was the biggest factor for us, made recommendations on the best option ... and threw in a couple of little extras too :) Boiler chosen, payment agreed we then arranged an installation date for 48 hours time. The fitters turned up, got to work and we didn't hear a peep from them all day! They had their heads down, bums up getting it fitted, making sure it worked and showing us how to use the boiler and the thermostat. We couldn't have been happier!
A couple of weeks later, we noticed a stain on the kitchen ceiling which seemed to be coming from the boiler cupboard. After having a look we discovered one of the pipes from the boiler was dripping and coming through the floorboards. Gas Safe Hero came to the rescue again, popped around and sorted the problem within minutes!
I'd recommend Gas Safe Hero to anyone. From start to finish they've been amazing and have helped make our house a toasty one again. The engineers/fitters were absolutely brilliant but I have to give a special shout out to Lauren who made sure all the paperwork was in place in time, made sure everyone was where they were meant to be at the time they were meant to be there and made sure everything went without a hitch. Thanks to the whole team!

Gas Safe Hero ããã®åç
Excellent service
I did my research when I was looking for a new boiler and Gas Hero were highly recommended. I was very impressed with the service we received from start to finish.
The communications from the beginning were very clear and precise with no hidden surprises.
The staff who fitted the boiler were very professional and were excellent with our dog, who can be a little protective sometimes. Even she sat and had lunch with the fitting team.
I would highly recommend this company to anyone looking to renew their boiler.
Thank you

Gas Safe Hero ããã®åç
A five star company we recommend to anyone
The price quoted was the price we paid which was very reasonable (we had 4 other quotes)
They fitted the new gas boiler efficiently and effectively on the day scheduled, they removed all rubbish and old boiler and the place was left as clean as before they started.

Gas Safe Hero ããã®åç
Excellent company to deal with, friendly and competitively priced
Had a new boiler fitted a few months ago by Gas Safe Hero and found no fault at all with the process, the staff or the work. They replaced my 20 Yr old non-condensing Baxi boiler with a Worcester Bosch boiler. Because of the position of the boiler and waste pipe I also needed a condensate pump and about 10m of pipework up into the loft and across to the back of the house. The initial survey/sales pitch was done by Nathan. Very friendly and helpful..he checked everything and took lots of photos. No pressure sales technique but he obviously wanted the business. He made several offers of discounts and we agreed a price that was slightly lower than another quote I had received. The online companies were a bit cheaper but I prefer dealing face to face so that everyone knows what's needed etc. Nathan also offered a couple of free annual services so the prices were comparable in the end.
The installation date was set for the following week. Due to sickness only one engineer turned up on the day. Unfortunately, because of the size of the job (it also included a full system flush) the engineer, Josh, explained that it would take over a day to complete. This was no hardship to me as I'm retired but it may have caused problems for someone else. Josh was a friendly lad too, and explained the process. He worked really hard and left after 6.00pm ensuring that I had a working boiler. He came back the following day and fitted the condensate pump, pipework in the loft and set up the Hive controller. He talked me through the boiler menu and arranged the registration with Worcester Bosch. He tidied up as much as possible and made sure I was happy with everything before he left.
So, at the end of the day I got a new boiler, condensate pump and pipework, magnetic filter, shock absorber, online scale reducer, carbon monoxide detector, full powerflush, Hive thermostat and a couple of services for a very competitive price.
After a couple of days I noticed some dripping from the end of the flue pipe outside the house. I contacted the company and Josh came out a few days later and adjusted the flue...problem sorted.
I should also say that throughout the whole process I was kept informed by messages from the admin staff who were both friendly and helpful...thank you Emma and particularly Lauren who dealt with most of my queries.
Sorry for the long review but I hope that I got the message across....need a boiler replaced?...call Gas Safe Hero and I'm sure that you won't be disappointed.

Gas Safe Hero ããã®åç
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