Geeks Callout レビュー 

306
TrustScore 5段階評価の5

4.9

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I have been looking for sometimes to get my laptop automatically shutdown fix. Found these people with good reviews. I must say very smooth and pleasant experience in getting my laptop sorted. Especia... もっと見る

5つ星のうち5の評価

The engineer arrived promptly, diagnosed the problem quickly(hard drive), and sorted the problem. Very good and efficient service. Would recommend.

5つ星のうち5の評価

Have had 2 laptops repaired by Aamir and the team. Both repairs done very quickly with no issues. Was kept abreast of repairs - even when fault diagnosis took longer than was originally ex... もっと見る

企業が回答しました

5つ星のうち5の評価

An excellent service from the team at GC - they couldn’t have been more helpful with a hard drive issue on my iMac which essentially died. They swapped it out in the machine and retrieved a vast amoun... もっと見る

企業情報

  1. パソコン修理サービス

当該企業による記述

Geeks Callout is providing PC Repair service in London, Oxford and around areas, Same day at your home or office. Our highly trained PC experts come out to your place to repair PC, Laptop and Mac. Geeks Callout engineers are qualified and insured professionals to look after your IT Gadgets at your convenient date, time and place. Geeks Callout offers free pick and delivery service. Geeks Callout has no fix no fee policy and offer 100% labour refund if customer is not satisfied with the service.


連絡先

4.9

優良

TrustScore 5段階評価の5

306件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(306)

過去12か月のレビュー数: 7

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Absolutely delighted with Geek's…

Absolutely delighted with Geek's Callout service! They fixed my liquid damage MacBook promptly and professionally. My laptop is running like new again, and I couldn't be happier with the results. Highly recommend their expert team for any tech repairs!

2023年10月3日
自発的なレビュー
5つ星のうち1の評価

Exercise caution when getting your device repaired by them.

A few months ago, I contacted this business and spoke to Aamir, who quickly arranged for a technician to come and repair my computer. However, on the day of the appointment, the technician could not make it due to health issues, so I had to reschedule. On the second attempt, the technician Kamran arrived late for the appointment.

I had a frustrating experience with a technician who seemed to be incompetent. Initially, he claimed that the issue was with my motherboard. Later, he changed his diagnosis and said the problem was with my PSU. Then, he suggested that it was a RAM issue. Eventually, he recommended that I let him take my computer to his lab to fix the problem.

In order to retrieve my computer, I had to contact Ammir multiple times. He appeared to be incompetent and distracted while conducting business from his vehicle, making it difficult to reach him. On the fifth attempt, he finally answered and informed me that my computer's motherboard was beyond repair and needed to be replaced. He charged me £650 to replace the motherboard instead of fixing it.

Unfortunately, it took over a month to get my computer back. Upon inspection, I discovered that the motherboard used in the repair only cost £160, raising concerns about the significantly higher charge. Furthermore, I found a sticker on my PC from a third-party business in Hounslow indicating that they were the ones who actually performed the repair. It appears that I was overcharged as the individual who repaired my computer was only charged £80 for the motherboard replacement, yet I was billed £650.

In light of this experience, always check whom you are getting your PC repairs. And don't let these guys steal your money. Always buy your parts and get your PC repaired in front of you. I would not recommend his services to anyone.

2023年6月5日
Geeks Callout ロゴ

Geeks Callout からの回答

We appreciate you bringing this to our attention, and we sincerely apologise for the inconvenience you've experienced. Your feedback is crucial in helping us identify areas for improvement, and we take your concerns seriously.

Upon careful review, we were unable to locate your information in our system based on the details provided. We understand the frustration this may have caused, and we want to make things right.

To address your concerns and investigate the issues raised, we kindly ask you to reach out to us directly with additional information about your service request. Unfortunately, we have been unable to contact you through the details provided on Trustpilot. We tried sending an email provided on Trustpilot and it bounced back to us.

Our commitment is to ensure customer satisfaction, and we genuinely regret any shortcomings in your experience with us. Please contact us at [0203 290 5190] or through our website, and we will do our utmost to resolve this matter promptly.

Rest assured, if the negligence has been done from our side we are happy to offer the FULL refund including parts and labor. As well as a license for Microsoft Office 2021 for FREE.

We appreciate your understanding and the opportunity to address your concerns directly.

Best regards,

The Geeks Callout Team

5つ星のうち5の評価

First class service

First class service. I’d initially gone elsewhere and been let down but Aamir was straight on it and got it sorted. Arranged for collection and delivery and kept me updated throughout.

2023年8月23日
自発的なレビュー
5つ星のうち5の評価

Amir is highly competent

Amir is highly competent, polite, and did not waste time. Hesolved my problems with patience and understanding. He also checked out my equipment and made some recommendations which I followed (Malware installed)

I have no hesitation in recommending his services for sorting computer problems and issues

2023年9月9日
自発的なレビュー
Geeks Callout ロゴ

Geeks Callout からの回答

Thank you so much for your kind words! I'm delighted to hear that you had a positive experience with our service. Our team, including Aamir, is committed to providing efficient and effective solutions for all your computer-related issues. Your recommendation means a lot to us, and we're here to assist you with any future concerns you may have. If you ever need further assistance or have more questions, please don't hesitate to reach out. We greatly appreciate your trust in our services!

Best Regards,
Geeks Callout

5つ星のうち5の評価

Great service

Great service. I got in touch with them regarding a issue my custom built PC. They collect the computer, found the issue, ask me how I wanted to handle, with which component, and send it back.
I had some stupid issue when I got back, so I got in videocall with them to resolve and it went smoothly.

2023年9月7日
自発的なレビュー
Geeks Callout ロゴ

Geeks Callout からの回答

Thank you for taking the time to share your feedback! We're delighted to hear that you had a positive experience with our service for your custom-built PC. Our team is dedicated to delivering top-notch solutions and ensuring that your needs are met efficiently.

It's great to know that our communication, both during the collection and the video call support, helped address your concerns smoothly. Customer satisfaction is our top priority, and we're here to assist you whenever you need us.

If you ever encounter more issues or have further questions, please feel free to reach out. Your trust in our services is greatly appreciated, and we look forward to assisting you in the future. Thank you for choosing us for your PC needs!

Regards,
Geeks Callout

5つ星のうち5の評価

Sorted out my SSD

Sorted out my SSD, excellent job!

2023年9月1日
自発的なレビュー
Geeks Callout ロゴ

Geeks Callout からの回答

Thank you, and we are Glad to hear it!

Many Thanks,
Geeks Callout

5つ星のうち5の評価

Fast, excellent service

I am a Professional Video Editor and had a classic crisis of my PC having an issue exactly when a client needed a change to a VT.

I needed to be back up and running immediately and Geek Callout delivered. They picked up, fixed and returned the Edit within the same day. Saving me the cost of having to buy a redundancy PC.

Excellent service and my now go to if there is ever another problem.

2023年9月4日
自発的なレビュー
Geeks Callout ロゴ

Geeks Callout からの回答

We truly appreciate your review! It's fantastic to hear that Geeks Callout could come to the rescue during your critical moment as a Professional Video Editor. We understand the urgency of your work, and we're thrilled that we could get you back up and running promptly.

Saving you the expense of purchasing a redundancy PC is exactly the kind of outcome we aim for - efficient, cost-effective solutions for our clients. We're delighted to be your go-to team for any future issues that may arise. Your trust in our service means the world to us, and we're always here to assist you whenever you need us. Thanks again for choosing Geeks Callout!

Many Thanks,
Geeks Callout

5つ星のうち5の評価

What a great professional service

What a great professional service. Never gave up and repaired everything. Thanks much appreciated

2023年9月5日
自発的なレビュー
Geeks Callout ロゴ

Geeks Callout からの回答

You're very welcome! We're here to make sure everything runs smoothly. If you ever need assistance again, just give us a shout.

Best Regards,
Geeks Callout

5つ星のうち5の評価

I’ve got a really fast service

I’ve got a really fast service, I’m happy about my choise.

2023年9月4日
自発的なレビュー
Geeks Callout ロゴ

Geeks Callout からの回答

We're thrilled to hear you're happy with our speedy service! Your satisfaction is our priority. If you ever need assistance again, don't hesitate to reach out. Thank you for choosing us!

Many Thanks,
Geeks Callout

5つ星のうち5の評価

Excellent service

Excellent service, organised everything from pickup to drop

2023年8月10日
自発的なレビュー
Geeks Callout ロゴ

Geeks Callout からの回答

Thank you for your kind words! We're here to streamline the process and provide top-notch service. If you ever need assistance in the future, just let us know! 😊

Many Thanks,
Geeks Callout

5つ星のうち5の評価

Excellent response time

Excellent response time. The computers work very well.

2023年7月25日
自発的なレビュー
Geeks Callout ロゴ

Geeks Callout からの回答

Thank you! We aim for quick response times and top-notch performance. If you ever have more computer needs, we're here to help! 😊🖥️

Many Thanks,
Geeks Callout

5つ星のうち5の評価

I cannot recommend these people enough

I cannot recommend these people enough. My main work laptop had a fatal failure and would not do anything. I had not backed up in ages so was very concerned about losing a lot of work. I searched the internet as I needed a quick resolution and didn’t want to be fleeced either. I found Geeks and after reading the reviews called them (at 9:15pm!) they answer and arranged a collection but as I’m 45 miles from London it would take a few extra days to collect. I was given the option to drop it off in Reading that night (felt a bit weird dropping a laptop off in reading at someone’s home at 11pm!). I got a call the next day to provide update and then the following with exact costs and timeframes. Further testing revealed another issue which caused the failure so we fixed this as well. It wasn’t cheap but I was also given the option to just recover the data as well but I went for repair. A week later it was delivered back, working better than ever. This laptop needed a new motherboard, RAM and cooling system so massive job and as Alienware machine the parts were specialist. The cost was over £1800 but it was worth it as it’s a £3.5k laptop out of warranty and I know Dell would have charged way more. I will definitely be using them for any future computer work.

2023年8月11日
自発的なレビュー
Geeks Callout ロゴ

Geeks Callout からの回答

We're truly grateful for your trust in us. We're glad we could rescue your laptop and provide a top-notch repair. Looking forward to assisting you with any future computer needs

5つ星のうち5の評価

Super fast resolution of faulty keyboard

Geeks Call-out were able to resolve a faulty keyboard issue for me in 1 day! Problem discussed Thursday morning so parts could be identified. Laptop collected on Thursday evening and returned working on Friday evening. They also resolved a couple of long-standing issues (battery & noisy fan). Excellent communication and fast service. Highly recommended.

2023年8月2日
自発的なレビュー
Geeks Callout ロゴ

Geeks Callout からの回答

We're delighted we could swiftly resolve your laptop issues and exceed your expectations! Thank you for your kind recommendation.

5つ星のうち5の評価

Absolutely brilliant

Absolutely brilliant, I cannot recommend them enough. They collected, fixed and returned my water damaged laptop within a single evening. They also helped me out on another smaller matter via video call - they answered my call immediately.

2023年7月13日
自発的なレビュー
Geeks Callout ロゴ

Geeks Callout からの回答

Thank you for your kind words! We're happy to have been of assistance and look forward to serving you again in the future.

5つ星のうち5の評価

Five star service

Five star service - prompt, courteous and most importantly effective!

2023年7月5日
自発的なレビュー
Geeks Callout ロゴ

Geeks Callout からの回答


Thank you so much for your kind words! We're thrilled to hear that you had a five-star experience with us. If you ever need assistance again, don't hesitate to reach out. We're here to help! 🌟😊


Best Regards,
Geeks Callout

5つ星のうち5の評価

I never really write reviews but Aamir…

I never really write reviews but Aamir was professional from start to finish and they deserve recognition for a job well done. My laptop screen was broken and they collected it, fixed it, and returned it within 48 hours

2023年5月24日
自発的なレビュー
Geeks Callout ロゴ

Geeks Callout からの回答

Thank you for taking the time to share your positive experience with our service! We greatly appreciate your kind words and are thrilled to hear that our technician, Aamir, provided you with a professional and efficient service throughout the entire process.

We strive to deliver exceptional customer service and high-quality repairs. We understand the inconvenience of a broken laptop screen, and we're glad we could address the issue promptly and effectively. Our collection and delivery service ensures a seamless experience for our customers.

We're grateful for your recognition of our team's efforts, and we'll be sure to pass on your compliments to Aamir. If you have any further computer repair needs in the future, please don't hesitate to reach out to us. We're here to assist you.

Thank you again for your feedback and for choosing our services.

Best regards,
Geeks Callout Team

5つ星のうち5の評価

Efficient and reliable

Laptop wouldn't turn on. Sent it on the Sunday via their courier, it was diagnosed the next day and I received it back on Wednesday with new parts fitted to replace the old broken ones. Very efficient and reliable service!

2023年5月21日
自発的なレビュー
Geeks Callout ロゴ

Geeks Callout からの回答

Thank you for your feedback! We're very happy to hear that our laptop repair service was able to efficiently diagnose and fix the issue with your laptop. Providing a reliable and timely service is our top priority, and we're glad we could meet your expectations. If you have any further computer repair needs in the future, please don't hesitate to reach out to us.

Best regards,
Geeks Callout Team

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