Generali レビュー 

Nagyon csalódott vagyok a Generali ügyintézésében.
Egy céges gépjármű-biztosítással kapcsolatban a díjat rendben megfizettük, a biztosító a fedezet fennállását is visszaigazolta, ennek ellenére a befizetéshez tartozó megfelelő számlát vagy számviteli bizonylatot nem kaptuk meg.
A dokumentum sem e-mailben nem érkezett meg, sem a MyGenerali felületén nem volt elérhető. Többször kellett írásban jelezni a problémát, miközben egy vállalkozás számára az ilyen bizonylatok megléte alapvető könyvelési követelmény.
Különösen problémásnak tartom, hogy egy nagy biztosítónál egy már rendezett díjfizetés után az ügyfélnek külön kell utánajárnia annak, hogy megkapja a megfelelő dokumentumot.
Remélem, hogy a Generali rendezi az ügyet és javít ezen az ügyintézési folyamaton.

do NOT use Generali...! absolutely useless, I have just had a dreadful experience with them, impossible to communicate with them, the left hand does not know what the right hand is doing...!!
AVOID AT ALL COSTS..!!!

Filed a claim with Airbnb and this company started contacted me asking me for personal information since they received my info from airbnb. I called Generali because I was hesitant to give them personal info and banking information and I question how legit it was and the customer service rep from Generali hung up on. So I guess I was 100% correct that they fraudulent.

The English speaking section is woeful.
We had an accident. It will take them 3 weeks to move our car to a repair garage and we are not entitled to a courtesy car until the repair garage receives the car despite us paying for a courtesy car on the policy.
Very difficult with injuries.
Our treatment has been inhumane.
La sección de atención al cliente en inglés es pésima.

Tuvimos un accidente. Tardarán tres semanas en trasladar nuestro coche al taller y no tenemos derecho a un coche de sustitución hasta que el taller lo reciba, a pesar de que pagamos por este servicio en nuestra póliza.

Es muy difícil con las lesiones.
El trato que hemos recibido ha sido inhumano.

7-2026 MSC Cruise….
Checked the Insurance box, Flight delayed missed connections…. No Luggage.
Generali DID NOT PAY our Claim…
Run-around after Run-Around. Do not get Generali Insurance!!!!

Generali's policy for a MSC cruise failed to state it would not cover cruise expenses bought outside the cruise line. We were not reimbursed for car parking near the terminal nor two excursions when we canceled because of illness. They did promptly reimburse what MSC said was due. They could not explain why MSC service charges were not reimbursed. This wound up being an issue between MSC and our credit card company so I cannot fault their representative for not being able to figure that out.

Une catastrophe des frais cachés et je me bat depuis le 25 mai pour placer sur mon assurance vie souscrite via « meilleur placement.com » 50000€ qu’ils ont mis seulement le 04 juin puis retirés le même jour et plus rien depuis nous sommes le 29 juin au soir et rien tout est sur mon compte courant c’est un scandale total fuyez .
Nota meillplacement.com

Compagnia prestigiosa ma che mostra di essere priva di deontologia quando affida a peritare sinistri “Studi” di dubbia moralità. A Pescara c’è’ uno “studio peritale” che suona a distesa. Questo studio si avvale di collaboratori pericolosamente incapaci oltre che inclini a fare il lavoro sporco a vantaggio delle compagnie affidatarie. Mi sono imbattuto in uno di questi “ periti” che ha redatto un’atto descrivendo a dinamica del sinistro come se lo stesse osservando in un film. Il problema? Lui non ha neppure visto il luogo del sinistro e neppure un film di questo, pur tuttavia, ha descritto l’episodio commettendo grossolani strafalcioni oltre che gravi infedeltà’ peritali. Un suggerimento per il “ perito” :…………!!!!!!!!

Called Customer Support yesterday, May 30, 2026, to inquire about the policy benefits because my trip would begin soon. The male agent was not friendly at all. I asked very simple questions like "Does the policy cover the delayed flight or the flight cancelation? What is the trip inconvenience?" The agent told me to read the policy documents to get the information regarding the coverage. At the end of the conversation, he never said "Thank you for calling. Have a nice trip", just hung up on me. I would not recommend the customer service of Generali Global Assistance & Insurance Services.

AGENZIA di Monza
Si può dare ZERO STELLE? no? peccato.
Sono pessimi, ti abbandonano ad ogni problema.
L’ultimo : Mi hanno liquidato una polizza senza chiedere la conferma telefonica facendomi perdere un sacco di soldi! provi a chiamare l'agente e ti risponde che lui ha fatto la segnalazione ma nessuno si fa vivo, ho chiamato già 4 volte in agenzia lasciando messaggi senza ricevere riscontro alcuno, ed è trascorso un altro mese!
Non scrivete sotto a questa recensione che siete dispiaciuti e di contattare il servizio clienti perchè non ti considerano e, pur lasciando messaggi e recapiti, non vieni mai ricontattato. In ogni caso continuerò a tempestarvi perché i miei soldi, frutto di sacrifici, sono sacri e li rivoglio (recensione pubblicata su google).
AGGIORNAMENTO A DIECI MESI DI DISTANZA:
Ad oggi, nonostante sia stata richiesta, non è stata prodotta alcuna registrazione comprovante la nostra accettazione alla liquidazione della polizza, questo può avere solo un significato, che non c'è! GIRATE ALLA LARGA SE TENETE AI VOSTRI SOLDI, a me hanno "sottratto" ben 7,600€.

Il est à noter que faisant partie d'une société de protection juridiques, ces juristes ne sont pas inscrits au barreau, vous ne pouvez pas tenter un recours contre leurs manquements.

Les juristes
Madame Cortessis : tactique de la mitraillette. Au téléphone, pose les questions sans jamais attendre les réponses. Puis dans sa réponse, se trompe de défendant et de sujet.

La cheffe de service, Madame Bourquin: défend sa subordonnée en parlant de "faute de plume", prétend ne pas comprendre le cas, puis affirme que j'ai un contrat de droit privé avec une institution publique, ce qui est entièrement faux!

Madame Bourgeois: Place les dates dans le futur. C'est Retour vers le Futur avec elle. Ou Minority Report, comme vous préférez.

Madame Mazhari: m'explique dans un premier email que j'ai récemment fait un déménagement, ah bon, je n'étais pas au courant, puis dans l'email suivant m'explique qu'elle n'a pas dit ça. Elle garde pendant 6 mois l'argent de ma prime sans me prévenir ni chercher à régulariser la situation. L'argent est toujours chez eux!

I purchased “Trip Protection” through Hotwire for my Abu Dhabi trip (Feb 22–Mar 1, 2026). When our Etihad flight home (AUH → NYC) was cancelled due to the regional conflict and airport/airspace disruption, we were stranded and needed help with extra hotel nights and meals.

I contacted Generali (the insurer) to file a claim and was told this situation falls under “war” exclusions — meaning they won’t cover anything. In other words: the one moment you’d reasonably expect trip protection to help, it doesn’t.

If “war/hostilities” wipes out coverage for the exact kind of major disruption that strands travelers, then this product is not meaningful protection — it’s a fee you pay up front for a denial later. The exclusions may exist in the fine print, but in practice this coverage is extremely easy for them to reject.

I strongly recommend avoiding this “Trip Protection” and instead using a credit card with trip delay/interruption coverage or a policy that clearly covers large-scale travel disruptions.

(Policy #26027X09GZ / itinerary #73358964137827)

Customer service and support is poor.
I have sold my car according to the process established in Hungary, unregistered it in Kormanyablak and get all paapers. But since the contract for the car was still valid I asked to cancel it and refund the remaining days. Their reply was.. hold tight "We dont see that a new owner registered the car on his name" My response was "what do I have to do with it, and what if he wants to sell it as spare parts or scrap?"
Anyway, once you sign a contract dont expect any support as they already have your money

This is an insurance that is offered through Airbnb just in case you need to cancel your travel plans. Good luck because they will take your money.. do not fall victim to this horrible company. They will never refund you nothing. Had to cancel my vacation due to my dog being euthanized. The amount of paper that was required was insane after 10 visits to the veterinarians office to fill out their horrific paperwork still could not get it right so save your money. Do not use this company. They are a bunch of thieves and Airbnb should be ashamed of themselves for allowing them to sell this bullshit insurance.

Scammers / Ladrones !! After 4 months of trying to conect with them, I got only AI responses !! Nothing done !! A waist of your money !! Avoid this CO

1 Star to much for this shit company - quick enough to take your money but oh wow different scenario when you try to get your car recovered to your chosen garage for Generali to then fail to deliver your car to said garage - said we have to wait 5 days 😂😂 what a crock of shit GENERALI 🤬🤬

Sono da anni con generali e mia deluso molto. Ho dato una stellina perché non posso fare dì meno. Grazie all'agenzia di generali di Villafranca via Tione per il supporto che mi e stato dato dopo un atto vandalico vedendo che la poliza comprende tutto anche combinazione oro . Il danno ho dovuto pagare dalla mia tasca. Grazie mille. Quindi cambiero la compania di assicurazione.

Absolutely the worst. I've been trying for weeks to just get an inspector to come help find the leak in my home (in Spain; home insurance) and every time I call they say the inspector will call and they NEVER do. Can't believe how absolutely horrible they are. Will change as soon as I can.

Un des courtiers Generali à Vevey essaye de me forcer la main à renouveler mes assurances en me changeant les valeurs, alors que je n’ai rien demandé… j’avais simplement demandé une attestation d’assurance responsabilité civile et le résultat a été l’envoie de 2 polices d’assurance à signer ?????!!

disonesti... Vergognatevi