Chip ロゎ
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Chip レビュヌ 4,601

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TrustScore 5段階評䟡の4.5

4.4

非銀行系金融サヌビス
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レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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5぀星のうち5の評䟡

With no prior experience in stocks and shares I joined Chip, who helped me set up my savings. Recently I found my memory loading and unable to recall steps to change my accounts. I was contacted by... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Have had no issues at all with Chip in the last couple of years and have only closed my account due to more competitive interest rates elsewhere. Customer service to close account has been very good (... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Needed to contact help desk, but no phone number, only an email, so didn't know what to expect with response times, but I got a helpful reply within half an hour from an actual person who sorted out... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

For many years a happy customer and investor. But recently i have been consolidating my stocks isas on to another platform (not chip). Transfering 3 isas into the other platform from 3... もっず芋る

䌁業が回答したした

䌁業情報

  1. 非銀行系金融サヌビス

Chip に぀いお

圓該䌁業による蚘述

      Download Chip App      Chip Instagram        Chip LinkedIn      Chip LinkedIn  

Chip is here to make your life wealthy; we offer one simple, personalised experience to manage, grow and protect your wealth. That’s why we’ve been crowned ‘Best Personal Finance App’ in 2025, 2024, 2022, 2019 at the British Bank Awards.

With Chip you can:

      
  • Start investing from £1 with our range of investment funds.
    •   
  • Build wealth tax-free1 with our Cash ISA and Stocks & Shares ISA.
    •   
  • Track your entire investments and savings portfolio in one place.
    •   
  • Set your financial goals, link an account and save for those milestone moments.
    •   
  • Our smart features, like autosaving and recurring deposits, help make investing and saving seamless and easy.
    •   
  • Open any of our savings accounts completely free within minutes2.
    •   
  • All savings accounts in Chip are eligible for FSCS protection on up to £85,0002.
    •   
  • UK-based customer support available 7 days a week.

Everything else you need to know:

      
  • Seccl Custody Limited is the ISA Manager for our Stocks and Shares ISA. A monthly or annual ChipX membership is required for certain funds selected within a Stocks and Shares ISA. Fund management charges apply. ISA limits apply. Invest £20k per tax year.
    •   
  • Chip is a trading name of Chip Financial Ltd, authorised and regulated by the FCA (FRN: 911255). ClearBank Limited is the account provider for our savings accounts.
    •   
  • Chip Financial (Investments) Ltd is authorised and regulated by the Financial Conduct Authority, under firm reference number 1005114.
    •   
  • When investing, your capital is at risk. 1Tax treatment depends on individual circumstances and may be subject to change in the future. Chip does not provide tax or financial advice.

連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

4601件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

Trustpilot では、本物の人間によるコンテンツに重きを眮いおいたす。ただし、この䌁業は返信原皿の䜜成に圹立぀ AI 支揎ツヌルにもアクセスするこずができたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Strong recommend

Easy to use and with great, swift customer service should you need any help. Strong recommend!

2026幎2月25日
自発的なレビュヌ
Chip ロゎ

Chip からの回答

Hi Victoria,

Thank you so much for sharing your positive experience with us. We are committed to providing a streamlined service backed by prompt customer support, and we are delighted that you would recommend our platform. We look forward to continuing to support your financial goals!

The Chip Team

5぀星のうち5の評䟡

It’s honestly the best customer service


It’s honestly the best customer service out there. Fast, good chat and highly effective. Faultless.

2026幎2月25日
自発的なレビュヌ
Chip ロゎ

Chip からの回答

Hi Stuart,

We are delighted to hear that you found our support both fast and highly effective. Maintaining a standard of faultless service is a collective effort at Chip, thank you for your support and for being a part of our community.

The Chip Team

5぀星のうち5の評䟡

I had a query that was puzzling me

I had a query that was puzzling me and the guys at Chip were very quick to find me reassuring answers without me having to repeat my problem.

2026幎2月3日
自発的なレビュヌ
Chip ロゎ

Chip からの回答

Hi Campden,

Thank you for the positive review. We are delighted that our team could assist you so effectively. Minimizing friction and providing accurate information are top priorities for us, and we are glad we met those standards during your recent interaction.

The Chip Team

5぀星のうち3の評䟡

I have invested £2000 in Chip and as it


I have invested £2000 in Chip and as it appears to be earning no interest, would now like to withdraw the full amount. This is proving difficult to do. The app insists I must give Chip 90 days access to my personal bank account. I do not want to do this. I'm not sure what to do to withdraw my money.
Today - 25.2.26 Chip responded helpful and enable me to withdraw the money without having to give access to my personal bank account.

2026幎2月24日
自発的なレビュヌ
Chip ロゎ

Chip からの回答

Hi Jane,

Thank you for taking the time to share this, and I am really sorry you are finding the withdrawal process frustrating.

Chip uses open banking to verify accounts securely when moving money, please get in touch with us through the in-app chat so we can look into your account and guide you step by step. If you cannot access the app at all, please email hello@getchip.uk with your details and we will help you as quickly as possible.

We want to make sure you can access your funds easily and feel confident using Chip, so we are here to support you.

The Chip Team

5぀星のうち5の評䟡

Excellent App

Excellent App, with helpful staff who responded promptly to my enquiry.

2026幎2月17日
自発的なレビュヌ
Chip ロゎ

Chip からの回答

Hi Sue,

Thank you so much for the lovely feedback.

We are really pleased to hear you are enjoying the app and that our team were able to help quickly with your enquiry. Providing clear, prompt support is something we care a lot about, so it means a great deal to hear that reflected in your experience.

The Chip Team

5぀星のうち5の評䟡

Glen & Rikki at Chip went over and


Glen & Rikki at Chip went over and above to help resolve the issue I had receiving OTP’s when I upgraded mobile phone and moved networks .

2026幎2月19日
自発的なレビュヌ
Chip ロゎ

Chip からの回答

Hi HA,

Thank you very much for sharing this, it is rewarding to know our team successfully navigated this for you, sometimes network issues can cause delays in the OTP's being received.

I will ensure that both Glen and Rikki are recognized for their commitment to seeing your case through to resolution.

The Chip Team

5぀星のうち5の評䟡

Dealing with a bereavement

Following a bereavement, I was tasked with reaching out to Chip. All my messages were with the same person, Todd, who consistently offered his condolences . I was kept up to date with progress at each stage. Very considerate and empathetic with situation and Todd warned me that some correspondence would be in the name of the deceased and he apologised. He then gave me a timeline of the next steps. All resolved relatively quickly and very smoothly.
A very positive interaction.

2026幎2月18日
自発的なレビュヌ
Chip ロゎ

Chip からの回答

Hi there,

Thank you for sharing your experience with us during such a difficult time. We are deeply sorry for your loss, and we are glad to hear that Todd was able to provide the compassionate support and clear guidance you needed. Ensuring these sensitive matters are handled with dignity is a priority for us, and we will ensure Todd is recognized for his exceptional care and professionalism.

The Chip Team

5぀星のうち1の評䟡

Was a great app from the beginning I


Was a great app from the beginning I remember when it opened an stuck with them and it got much better now dont what it is my whole account sign has gone keeps wanting me to sign up no pin login says contact support no where to contact support glad iv not got much money here now become very sketchy.

2026幎2月18日
自発的なレビュヌ
Chip ロゎ

Chip からの回答

Hi Kraig,

We’re really sorry to hear this. That sounds incredibly frustrating, especially as you’ve been with us since the early days.

If the app is asking you to sign up again and you can’t access your PIN login, it’s usually a sign that something’s gone wrong with the sign in process rather than your account itself. Please don’t worry, your money and account details won’t have disappeared.

As you’re currently unable to access the app, the best thing to do is email us directly at hello@getchip.uk and our team will be able to locate your account and help you get back in as quickly as possible.

We completely understand how this can feel concerning, and we appreciate you sticking with us. We’ll get this sorted for you.

The Chip Team

5぀星のうち5の評䟡

Whole experience was good but change of


Whole experience was good but change of mobile number can cause problems, needs better awareness of consequences.
many thanks, paul

2026幎2月19日
自発的なレビュヌ
Chip ロゎ

Chip からの回答

Hi Paul,

Thank you for your feedback, we recognize that updating a mobile number is a critical security step that can occasionally result in service friction. We are always reviewing our communications to ensure users are better informed of the security protocols involved during this transition.

The Chip Team

5぀星のうち5の評䟡

Would recommend great app easy to use


Would recommend great app easy to use easy to set up and buy stocks and fun with prize savings account and customer service is always quick to respond and resolve issues on the rare occasion they occur very rapidly
(Thank you usamah)

2026幎2月19日
自発的なレビュヌ
Chip ロゎ

Chip からの回答

Hi HM,

Thank you for the fantastic recommendation! We’re thrilled to hear you’re finding the stocks and prize savings features so easy to use. I’ll be sure to pass your kind words on to Usamah as he’ll be delighted to know he could help you out so quickly which as what we always aim for.

The Chip Team

5぀星のうち5の評䟡

Excellent prompt service

Excellent prompt service. I'm very happy with Chip

2026幎2月18日
自発的なレビュヌ
Chip ロゎ

Chip からの回答

Hi Anne,

We are so pleased to hear this! we know that when it comes to your savings, 'prompt' service is key to peace of mind, we will be sure to relay your kind words to the team.

The Chip Team

5぀星のうち5の評䟡

Excellent customer support

I received really good support from Chip when I was having problems linking my bank account with my chip account. Their responses were quick, concise and helpful, so the problem was soon resolved. Thank you

2026幎2月12日
自発的なレビュヌ
Chip ロゎ

Chip からの回答

Hi Peter,

That is exactly what we like to hear, linking a bank account is the most important step to getting your savings moving, so I’m glad our team was able to jump in and make it a smooth process for you.

The Chip Team

5぀星のうち5の評䟡

Timely and professional

Timely, clear and helpful response and advice when I needed information and guidance. Thank you

2026幎2月11日
自発的なレビュヌ
Chip ロゎ

Chip からの回答

Hi Abimibola,

That is exactly what we aim for! We know that when you’re looking for guidance, the last thing you want is a slow or confusing reply. It’s great to hear that our team was able to provide the clarity you needed, right when you needed it.

The Chip Team

5぀星のうち4の評䟡

Very good communication

Very good communication, good products very pleased Highly recommend.

2026幎2月12日
自発的なレビュヌ
Chip ロゎ

Chip からの回答

Hi Catherine,

That is wonderful to hear! We know that clear communication is just as important as the products themselves, so it’s great to see that balance is working well for you.

Thank you for the high recommendation, it means a lot to the whole team!

The Chip Team

5぀星のうち5の評䟡

Good customer service

Good customer service, Chip informed me that I needed to reconnect my bank account to the app, and informed me how to do this. Great support and a quick response to my questions.

2026幎2月7日
自発的なレビュヌ
Chip ロゎ

Chip からの回答

Hi Alan,

It is great to hear that the reconnection process went smoothly for you! Open Banking connections usually need a quick refresh every 90 days for security, so I'm glad our team was on hand to guide you through it.

The Chip Team

5぀星のうち5の評䟡

Great service

Really simple, great way to manage money and get competitive interest rates. Very efficient and helpful customer support. Recommend

2026幎2月12日
自発的なレビュヌ
Chip ロゎ

Chip からの回答

Hi Lewis,

Thank you for the recommendation! We’ll keep working hard to ensure we stay simple and efficient as your savings continue to grow, and we are always here to support you along the way.

The Chip Team

5぀星のうち5の評䟡

Great customer service

Contacted Chip with a question about the Prize Savings Account and was pleasantly surprised to receive a quick, helpful reply from an actual human. This is how customer service should be done - not the generic or AI-generated responses that sadly seem to be the norm these days. Good job, folks!

2026幎2月11日
自発的なレビュヌ
Chip ロゎ

Chip からの回答

Hi Roy,

This feedback is a great reminder that while our tech handles the heavy lifting, our people provide the peace of mind. I'll make sure the team sees this and thank you so much for your review!

The Chip Team

5぀星のうち5の評䟡

Great communication with Chip
.

Great communication with Chip
.
Would recommend using them 
. Fast and reliable service
. Excellent

2026幎2月11日
自発的なレビュヌ
Chip ロゎ

Chip からの回答

Hi Susan,

It is fantastic to hear that you’re finding us fast and reliable! We know that clear communication is the foundation of a great banking experience, so it’s wonderful to know we’re hitting the mark for you.

The Chip Team

5぀星のうち1の評䟡

I wouldn’t waste your time opening up


I wouldn’t waste your time opening up an account as once they’ve got you they soon lower the rate to just above 2% when they’re offering new customers 4.5% so really, not looking after you at all . When they say to you, oh, we will give you another 1% so that’s 3.5% still crap, Tesco’s pay 4% easy access . They start off well, then that’s it. No customer service no nothing

2026幎2月10日
自発的なレビュヌ
Chip ロゎ

Chip からの回答

Hi There,

We’re really sorry to hear you feel let down. We know how frustrating it can be when rates change, especially if you see different offers elsewhere.

Our savings rates can move up or down in line with the wider market. From time to time we also run limited promotional rates for new customers, which is common across the industry. That said, we’re always working to keep our rates competitive and offer a range of options to suit different needs.

We’re also sorry to hear you feel there’s been no customer service. That’s certainly not the experience we want anyone to have. If you’re open to it, please reach out to us via the in app chat so we can look into your situation and support you properly.

Thank you for sharing your feedback.

The Chip Team

5぀星のうち5の評䟡

Good enough interest rate for instant


Good enough interest rate for instant access, but the clincher for me is INSTANT transfer of monies into my bank account.

2026幎2月10日
自発的なレビュヌ
Chip ロゎ

Chip からの回答

Hi Phil,

While we work hard to keep our rates competitive, we know that true "instant access" means getting your money back exactly when you need it so thank you very much for the excellent feedback.

The Chip Team

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