Getfootstr レビュー 84

This company will not refund or exchange. Their claims are bogus and they do not respond to emails. They claim to be a company based in Sweden but are registered in the UK and ship from China. The products are marked up and are available for a few pounds from other Chinese websites. It also appears that reviews and comments on social media are bots/fake.

They are a scam. I ordered 2 insoles over a month ago. Received nothing but emails claiming they were on their way. Then the tracking said in accessible. Then wrong address. Then return to warehouse. After 15 emails, I have yet to see a refund. They are now saying I only paid half of what I was charged and that that’s what the can refund me. It’s still not credited to my card. Keep in mind I have “shipping insurance” purchased through them.

Do not buy from these people. They have been a horrible company to deal with. They will not send a return code. They keep trying to make deals for me not to get my money back.

Footstr has been a horrible experience. They sent me the wrong size, I ordered for my son. The return policy is send them a picture with product still in original packaging, to receive return instructions, did it. The response has been 20% refund, keep product. I need the right size, they stopped responding. Horrible customer service!!!

The size I received was for a child, not an adult. I was told by John that the order was correct. However after sending photos back to John with a tape measure showing the product I received was wrong , I was asked if I wanted a 10% then 20% discount.
Really nice website, everything looked great. Don’t purchase. Poor customer service.

My wife and I ordered two by accident so I asked to cancel one. Request one in several days before shipping. The product was still shipped and John. The owner said he would be happy to provide a shipping label. He replies once a week and offers a slight discount and ask for pictures of the insole. The package still remains unopened and all I wanna do is return the item that should’ve never been sent. I am disputing with my bank because it has been over a month and I keep getting emails asking me for stupid 10% discount on an item I didn’t want.

I’ve not received the goods I ordered. The tracking number they provide isn’t valid and there are no responses to emails asking when the goods will be received. Definitely one to avoid.

Scam website. As with other reviews I got sent the wrong items. They sent 4 different adult sizes ranging from size 13 to side 5 when when I ordered a child size 13. Refused to refund me
Had to request chargeback via bank. Do not use

The company never sent my order, they billed and charged my account but never sent my order . Will be reporting it as fraud , as I sent multiple emails and they never fixed my issue or responded

One son is agreeing to wear these and it reassures me that he is getting good foot support. He had complained of leg pain and now the situation seems to have resolved. My other son refuses to wear his. Says they make him feel like the shoe is a platform. He is perhaps more particular about not feeling like things are tight- prefers sweats to slacks, for example. Likes shoes and sandals to be a little loose. So these insoles can make the foot feel more crowded which doesn’t work for a kid like him. 1 out of 2 kids is ok, I suppose! Customer service was kind when I reached out about it.

It's too pricy and while purchase it states 2 pairs, but in fact it's for a person not a set of two !! Anyways looks ok !! But not great insoles for the price !!

They do not honour their returns policy
SCAM

Great customer service. They responded quickly to my question. I purchased 3 pairs for my 13 year old who has flat feet. I noticed it slowly and after watching the video it just clicked. The insoles addressed a big part of the problem. I can tell a huge difference in his ankles not rolling in and his knees are aligned. We have always known his feet are flat, but just did not think how easy and cost effective it could be to help him.

Have sent multiple requests for the returns information and I haven’t received a reply

Warning: These products are manufactured and shipped from China (something I only discovered after purchase). It has been over two weeks and I still haven’t received my order. When I contacted customer support, they directed me to the “last mile” transportation company, who then told me to go back to FOOTSTR support. This back-and-forth has provided no resolution. I have already requested a refund, but have not received one. Buyer beware — I strongly recommend avoiding this company.

I placed an order and ended up needing to cancel it shortly thereafter. Customer service was quick to respond and ensured my refund was processed in a timely manner. I will consider purchasing their product again in the future.

I had an issue with the size selected. I reached out to customer service and they corrected the situation. Great service.

The customer services team were very quick to respond and resolve an issue.

On 8/2 I ordered some insoles for my 6.5 year old child. It arrived around 8/13 but was an adult size. I contacted the vendor Footstr (getfootstr.com) on 8/15 to notify them of this and ask for instructions to return the product. No answer. I send another request on 8/19 only to be told that they’d closed their return operations in the USA. Something that is not mentioned on their website. On the contrary: the website states a satisfaction guarantee and no questions asked return policy.

I explained that I have no use for a large size insole and need to send it back. They started asking for further explanation for my request, picture proof of the size issue (which I provided showing the large insole next to my child’s shoe and mine for comparison). They came back with a size chart stating that the size sent was correct; which is evidently not the case. They are doing everything not to refund a product that I can’t use despite my rights and their advertised returns policy. Very disappointing and dishonest practices.

I’ve since learned that this business is a scam. Just google it… there is even a YouTube video debunking their fake website. Be warned…

Purchased 3 pairs on 7/5/2025. website claims shipping takes 7-10 business days as well as a 90 day money back guarantee. It took a month to receive them. My son rolled his ankles several times and wasn’t adjusting well to them. I requested to return them for a refund and the best they’ll do is 30% and I get to keep them. SCAM