Giraffetoolsレビュー 

I purchased my Giraffe Tools hose reel back in July 2024, and honestly, I love this thing! It’s one of those tools that makes everyday tasks easier — especially with a shoulder injury, I found the auto-recoil feature incredibly helpful. No more struggling or winding cranks — even my wife loves it because she doesn’t have to manually roll the hose up anymore.

After months of smooth use, the reel suddenly stopped recoiling. I reached out to Giraffe Tools support, and their warranty process was amazing. From the moment I contacted them, the communication was clear and prompt. After I provided the requested info and a short video, they immediately arranged a replacement — no need to return the old one!

Their customer service team, especially Andy, was professional, polite, and quick to respond at every step. Within days, my replacement was on the way. It’s rare to find a company that stands so firmly behind its products and treats customers this well.

Overall, I’m extremely satisfied — both with the quality of the hose reel and the outstanding support. Giraffe Tools has definitely earned my trust and recommendation!

It was a great experience,compared to other companies where I have had claims,the information that the team asked in order to do the warranty was just a few essential numbers,they didn't fooled around,they are going to send me a new hose reel
and on top of that I don't have to deal with shipping the older part back,that helps me a lot because I'm a truck driver and don't have much time to go to the postal service,thank you very much for that,you got a customer for life!!

Great products that are very useful and convenient to use. Love their wall mount products. I have their wall mounted vacuum and pressure washer and never have to coil up hoses after washing cars. Saves time and makes detailing cars more enjoyable.

The pressure washer just went out on me after almost 2 years of use and the warranty process was quick and seamless. Just provided my address, receipt and video of the issue and got a replacement shipping notice. Quick replies and great communication.

Had a great experience with my items!! Top notch definitely recommend buying this brand.

I can’t say enough good things about giraffe tools. From the awesome products to the amazing customer service. I had a leaky hose reel and after explaining my issue they were very prompt on fixing the problem. I thank you very much and so does the carpet in my garage!

Last year I purchased the Giraffe retractable hose. I was impressed with the installation, appearance and functionality. I didn't realize how long 115 ft was until I extended this hose. But the best part was how it retracted. Gone are the days of sweating while trying to rewind a manual reel. This by far is the best home accessory I can think of. The hose did developed a leak but the company quickly resolved my problem with no hassle. Incredible customer service. This is a must have product. Thank you!

After I purchased a product, high pressure hose/reel, I had an issue with the hose. I got in contact with the seller which was through amazon, which they directed me to here. The customer service was extremely fast in response time via email, very helpful with product knowledge, and after supplying everything they needed, they ended up replacing the entire unit for me. I couldn’t be happier with the after sale service! Fantastic!!! Thank you for everything

My Giraffe pressure washer stopped working and I reached out to the company to inquire about obtaining parts. Grace became my customer service representative. I was informed that I couldn't get any of the parts that I was looking for. Grace was awesome, she worked with me to try and find my warranty information even though the serial number sticker had disappeared and the original paperwork couldn't be found. In the end she authorized a replacement unit be sent. I was amazed by the high level of customer service provided. I look forward to using this company for future shop tool needs.

Great customer service. Had a problem with a product. They shipped one to me without hesitation

Just amazing customer support, very quick, they helped me fix my problem in a matter of minutes. Thank you, Andy one more time.

Honestly one of the best products I’ve used, my machine had a issue i contacted them and they were so helpful and quick with the turn around, highly recommend there products

I've been using giraffe tools for a year now apart of my mobile detailing business & I absolutely love everything about them. I've had to reach out to customer service and they have an excellent support team very prompt and thorough.

5 Stars!
This company has been fantastic to deal with. Their customer service representative, Lea, was informative and responsive. They manufacture a high-quality product, and I would recommend them without hesitation to friends and family. I had a small issue with my recent order, but it was handled quickly and professionally. Five stars to Lea and the entire team at Giraffe Tools!

I am a very happy customer of giraffe tools. I use my wall mounted pressure washer a lot. It has been a great unit, but I noticed a small leak and sent a video to the company to see if I could order that part. That’s when Doris & Fancy reached out to me and said they would replace my unit for free. Then I noticed when they sent me the new unit it was an upgraded model. I would recommend any giraffe product based on my experience with their customer service.

Great customer service, they went above and beyond! Definitely one of my favorite companies to work with, great products!

Quick and helpful response.

We purchased two different hose reels from Girafe last fall and have been very pleased with the product. One of the reels starting not reeling back in after about 10 months and customer service was very prompt in assisting. They sent out a replacement the very next day after we sent in a video of the product not working. I’d recommend their product and service!

Brian C

I was disappointed that my hose reel had a failure, however the exchange for a replacement hose reel was very easy.

While the initial item I bought had a defect, giraffe immediately sent a replacement and cover it all cost. Hey, no company has a hundred % zerodefect.They were extremely responsive and I look forward to purchasing more product from them.