Giraffetoolsレビュー 

Excellent
Customer service. I had a problem with my pressure washer and they replaced it within 3 days!

I bought the 1/2 inch 130 foot hose reel. This reel looks amazing hung on a 4x4 although if I would do it again I would use a 4x6 instead. I since the post 3feet and filled it with high strength concrete. I hung the hose reel and I rolled it out 3 maybe 4 times before the spring inside gave in and released the majority of the tension off the hose. I contacted giraffe tools to tell them what happened. They checked a the serial number and confirmed the order number. The product has a 2 year warranty, so giraffe tools sent me a new reel. The best part of all of this is that it took less than a week to have a new reel hung on the same post. The did not even hassle in asking me to return the broken product. I give them 5 stars for the great customer service fast acting on shipping they recognize the issue and acted quickly.

Great products - above and beyond customer service - prompt response if/when there are any issues - Easy to contact them.

The hose reel works perfectly. It winds the hose very smoothly with very minimal friction. In fact for whatever reason, it was easy to assemble. Your customer support was superb. I will definitely recommend your products to my friends and neighbors.

This is a very sturdy Metal Water Hose reel with Hose feeder that alternates the hose back and forth on the reel. It is heavy enough with your hose to reel it in without the cart tipping. I received the product with an axle that was too short to go thru both wheels but Giraffetools immediately responded and sent out a new axle which fit perfectly thou it took about 2 weeks to ship. My previous hose reel was all plastic and constantly had plastic parts breaking and leaking. The plastic reel would also frequently tip over while winding in the hose. I blow the lines out and store in a garage during the winters.

Great after-sales services by Andy. Very understanding, fixed my issue right away. I would recommend.

Very good after-sales service. Fast communication. Very fast service for the replacement of my device following a defect.

Wicked good products backed up by industry leading warranties

Grace in customer service was amazing I didn’t wait days for reply she was so onto it and fixed all my issues

The pressure washer I bought (2900PSI) works great! Really convenient to use, plenty of power and no mess. It makes cleaning your car really enjoyable. What's even better is the after-sale customer support. I had an issue with my pressure washer and Giraffe Tools were prompt to find a solution for me, which makes me feel confident in buying other products from them.

Fast response to my email and excellent customer service.

I’m thoroughly impressed with Giraffe Tools’ customer service. When my wall-mounted pressure washer needed replacement, they handled everything quickly and professionally—no hassle, no delays, and no charge. It’s rare to find a company that stands so firmly behind their products and treats customers with genuine care. Their support team was responsive, courteous, and made the process effortless. Because of this experience, I’m now considering their vacuum line as well. Highly recommend Giraffe Tools for both quality and integrity.
⭐️⭐️⭐️⭐️⭐️

A little disappointed in that the first power washer only lasted for 3 years contacted about the on off switch and got no where with support so decided to buy the pro and really liked it for the first day then lost all the pressure but sent support a message and video and a replacement was on the way hopefully I get more longevity out of this one

Their customer service was very helpful. They were able to get me a replacement garden hose reel after mine developed a leak, even though it was just outside their standard 24 month warranty period. Overall, I’m very satisfied with this company.

Have purchased two pressure washer units. There was a problem with one of them that was replaced immediately. The after sales support was fast and pain free. What a pleasant change!

I installed the hose reel on my dock to service my boat easily. The reel system is the best for use at the dock. No loose hoses to trip on and a clean look as well. I had an issue with the hose expanding over time and not returning inside the housing as it did when new but when I emailed customer service, they sent me a new one to replace the malfunctioning one even though I was one month out of the 2 year warranty. I highly recommend the product and the company.

Bought the G20 pressure washer and vacuum,great service value and fair delivery times to rural nsw ,great products love the time it's saving me from having permanently setup ,had a problem with pressure washer however after sales were exemplary in their resolve with getting problem sorted , pleasure to deal with and a personal touch AAA++++

Giraffe Tools was great! Super fast shipping, great products and awesome customer service. I reached out because I had an issue with the wrong item. Which was entirely my fault because I ordered the wrong one and customer service helped me immediately. Five Stars! Not to mention they products are awesome!!!

We purchased two of the 1/2" garden hose reels. The second one was the 155' one. They both have worked flawlessly and were a game-changer for us!

This year the 155' one would not return the hose. I was very pleased that Giraffe Tools Support sent us a replacement very quickly!

I've been telling everyone we know how great the products are!

Thanks Giraffe Tools!

I really enjoy our Giraffe 1/2” x 130’ retractable hose reel, it comes in very handy. The plastic collar inside the reel failed recently, i pin pointed the failure and requested a replacement collar part. To my surprise Giraffe Tools is shipping a replacement hose reel to me, couldn’t ask for better customer support.