Shout 85258 レビュー 508

Shout 85258 からの回答

2026年3月16日

Hello Redford,

Thank you for sharing your experience in this review.

We're sorry to hear about your wait times - It's immensely difficult to hold for support when it's desperately needed and we understand your frustration.

We are constantly looking for ways to support people more effectively and reach people sooner.

Thanks again for your feedback.

All the best,

The Team at Shout

Shout 85258 からの回答

2026年3月16日

Hello,

Thank you for taking the time to leave a review of your experience.

We're very sorry to hear that you didn't receive the support you were seeking when you texted us at a very difficult and vulnerable time.

Our aim is to guide and support people to find their own next steps over the course of a conversation lasting around 45-50 minutes and, throughout this time, feeling heard and understood by our trained Shout Volunteers.

We would like to know more so we can look into this and see what happened. If you are amenable to this then please reach out to info@giveusashout.org quoting the reference SD-72833 and a member of team will be in touch.

Kindest regards,

The Team at Shout

Shout 85258 からの回答

2026年3月5日

Hello J,

Thank you for taking the time to share your experience.

We're sorry you had to wait so long when reaching out to us.

Once you receive our automated messages then you are in line to be connected to a volunteer but at times of peak demand or overnight this may be much longer than we would wish.

We know it can be incredibly tough waiting for support but we hope you'll give us another try.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2026年3月5日

Hello Mrs Spicer,

We're grateful for you taking the time to leave a review but sorry to hear you didn't receive the support you were seeking when you reached out to us recently.

Our aim is for people to feel supported and listened to and we would like to understand what happened so we can make positive changes and encourage you to try us again. Please reach out to info@giveusashout.org quoting reference SD-72693 and a member of the team will be in touch.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2026年3月3日

Hello J K,

Thank you for taking the time to review our service.

We are sorry you had to endure a long wait and eventually texted STOP.

Especially at times of high demand when other service may not be available our wait times can be longer than we would wish.

If people feel unable to keep safe we ask them to call 999 or 111 for immediate support.

We appreciate your feedback and do hope you'll give us another try.

Kindest regards,

The Team at Shout

Shout 85258 からの回答

2026年2月19日

Hello Orla,

Thank you for taking the time to share your experience.

We aim for volunteers to allow time for people to share how they are feeling over the course of around 45 minutes and work towards positive next steps, possibly with the aid of other links to support if agreed.

We're sorry this conversation left you feeling unacknowledged and unsupported - your emotions are important and we would like to understand what happened with the aim of improving our service and encouraging you to try us again.

If you're happy for us to do this please email info@giveusashout.org with the subject line SD-72430 and a member of the team will be in touch.

All the best,

The Team at Shout

Shout 85258 からの回答

2026年2月19日

Hello Rosie,

Thank you for taking the time to leave a review.

We're sorry this conversation left you feeling unsupported and we would like to look into it to see if improvements can be made and we can gain your trust in our service.

If this is something you're open to then please email info@giveusashout.org with the subject line SD-72396 and a member of the team will be in touch.

All the best,

The Team at Shout

Shout 85258 からの回答

2026年2月13日

Hello Daz,

Thank you for taking the time to write this review and we're sorry that our service hasn't provided the support you require.

If your messages are not delivering then this may be an issue with your phone or network so please check out our FAQ section titled 'What mobile phone networks can I text Shout from?' for more information.

https://giveusashout.org/about-us/faq/

All the best and we hope you'll give us another chance.

The Team at Shout

Shout 85258 からの回答

2026年2月13日

Hello Diane,

Thank you for leaving this review.

We know how distressing it can be to wait for help. We do reach everyone eventually and any automated messages you receive before that time aim to reassure you that you are in line to be connected and may have links to other support.

We are constantly striving to find ways to reach people sooner and support them more effectively.

We hope you'll try us again,

The Team at Shout

Shout 85258 からの回答

2026年2月13日

Hello Okie,

Thank you for your review.

You are indeed right that our aim is not to fix specific problems but by sitting alongside people in their worry and distress and giving them time to talk and be heard, it can help direct them to the next step in their journey feeling empowered. This may include sharing some curated resources if they wish.

We're sorry if people feel our trained volunteers are robotic - We may ask similar questions when it comes to ensuring people's safety but volunteers are encouraged to find their own voice and words to aid rapport and build connection.

All the best,

The Team at Shot

Shout 85258 からの回答

2026年2月11日

Hello Martin,

Thanks for your review.

it looks like you've reached out to us separately so we can look further into this and a team member will be in touch shortly.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2026年2月12日

Hello Molly,

Thank you for taking the time to review your experience.

We're sorry you've been left waiting so long to be connected. Shout can get so busy that on occasion, especially when other services may not be avilable, our wait times can be several hours but we are constantly looking to reduce this.

It sounds like the time you did have a conversation, you didn't feel a connection with your volunteer. Our aim is for people to feel understood and heard over the course of around 45 minutes and we would invite you to give us another chance.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2026年2月11日

Hello Berale,

Thanks for putting aside time to review your experience.

We're sorry you didn't feel your conversation was helpful to you - We aim for conversations to last around 45 minutes allowing ample time for back and forth chat. If the volunteer doesn't hear from someone after a few minutes they may check in to ensure you are OK to continue as some people may have found the support they needed or have been distracted.

Our volunteers are asked to share info about any resouces offered so that people don't receive something that isn't useful and shouldn't send them unless agreed.

While this was not the experience you hoped for we truly hope you'll try us again.

All the best,

The Team at Shout

Shout 85258 からの回答

2026年2月6日

Hello nld,

Thank you for taking the time to write this review.

We're sorry you had to wait so long to be connected recently when you needed support. There are times, particulaly overnight when people may be asleep by the time they are connected and our volunteers will check in before closing the conversation and inviting them to try us again, as some people may still be awake.

We hope you'll give us another try - Your voice deserves to be heard and we would like you to have the chance of speaking with one of our trained volunteers when you're struggling.

Thank you for your feedback. We are always looking for ways to support people better and reach them sooner.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2026年2月6日

Hello Robert,

Thanks for your review.

It looks like despite not having a conversation, our system may have flagged you as a more frequent user due to a concentrated number of texts over a short period of time. This should not block you from speaking to us and if you text in after 48 hours and answer the prompts then you should be in line to talk to someone.

After a set period, any limitations will be lifted.

We hope you'll give us another try - You deserve to be heard.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2026年2月6日

Hello Aaron,

Thanks for your review.

We're sorry you've struggled to reach us - At times our service is very busy and therefore it will take longer to connect to people than we would wish.

All our volunteers are real people and once connected, conversations last around 45 minutes during which time they aim to give you space and time to share your thoughts and feelings before looking at what some positive next steps might look like.

We hope you'll give us another try,

The Team at Shout

Shout 85258 からの回答

2026年2月2日

Hello Ruby,

Thank you for taking the time to share your experience.

We're sorry you didn't receive the help you were seeking and we would like to know more so we can see what happened and make positive changes.

If you would like us to do this then please email info@giveusashout.org quoting reference 72199 and a member of the team will respond.

Kindest regards,

The Team at Shout

Shout 85258 からの回答

2026年2月2日

Hello Beverley,

Thank you for your review and we're sorry to hear of your negative experience.

In exceptional circumstances we may limit conversations to people who use our service most frequently to enable more people to be reached and it sounds like intermittent technical issues may have played a part in this from what you say.

The fact you were asked about recent usage after so many months is an idisyncrasy of the system and we understand your confusion, however this should be cleared now.

We're very pleased you persevered and made a connection with a volunteer with whom you bravely shared your feelings and who could give you understanding and links to outside support if you might need it.

Thanks for your feedback - We are here for you.

The Team at Shout

Shout 85258 からの回答

2026年2月2日

Hello,

Thank you for sharing your experience in this review.

We're sorry for the long wait - While this is something we're addressing it can take longer to be connected to a volunteer than we would like especially at peak times of demand.

Our aim is for people to be able to share their feelings and problems over the course of 45-50 minutes but it sounds like the conversation for you was unhelpful and also frustrating. While we can't see the conversation in question it's normal for volunteers to enquire about safety if they feel this may be an issue, and that may take precedence but once safety is established we would expect the conversation to explore your thoughts and feelings.

We would like to look into this to see if positive changes can be made so if you're willing for us to do this then please email info@giveusashout.org quoting reference 72187 and a member of the team wil respond.

Kind regards and we hope you'll give us another chance.

The Team at Shout

Shout 85258 からの回答

2026年1月23日

Hello Timothy,

Thanks for sharing your experience in this review.

We're sorry to hear you felt unsupported when you texted in. It takes strength to reach out when we struggle and we would invite you to email us at info@giveusashout.org quoting reference SD-71978 so we can look at what happened and hope to regain your trust in our service.

Kindest regards,

The Team at Shout

Kindest regards,