I contacted SHOUT whilst acutely stressed and anxious and feeling unable to cope. I waited 4 hours and 15 mins to speak to a volunteer and then they seemed to be following a script. They offered co... ãã£ãšèŠã
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Absolutely appalling! I was connected to someone called Katie! I have an eating disorder as a result of being skinny and fat shamed over the years. Needless to say, I feel worthless at times. I was ho... ãã£ãšèŠã
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I wish I had looked at the reviews before. I first tried to make contact in October 2025 and have tried probably about twice a month since. I was finally connected to someone this morning but it did n... ãã£ãšèŠã
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Long wait (2 hours) which would be fine if they were helpful - but updated googles estimated â5 minute responseâ. Sent automated linksâs to resources and other crisis lines that did not work.... ãã£ãšèŠã
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Anxious? Worried? Stressed? ð² Text SHOUT to 85258 for 24/7 crisis support. This page cannot provide counselling or discuss conversations.
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Terrible service
Terrible service. Had begun receiving questions about what I was going through and then due to where I work, I lost signal for a while. Just ten minutes went by and got signal again, and they said it was closed and to contact them again if I needed help. Tried to do so, waited a couple of hours and gave up. Awful service.
2025幎10æ19æ¥
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Shout 85258 ããã®åç
Hello Dave,
We're sorry to hear that your conversation was interrupted by a loss of signal which led to the conversation being closed. It's likely that your volunteer thought you had stepped away or no longer required support and may have closed the chat after checking in with you.
It's extremely unfortunate that you were left waiting so long when you tried again that you eventually gave up altogether.
We are working to bring wait times down and we sincerely hope you'll give us another try when you're struggling.
Kind regards,
The Team at Shout
Cheers Sherlock
No help at all. I told them the issues i was facing whilst having a mental episode and all the responses were was things like âthats sounds like a lotâ like thankyou sherlock holmes.
Thanks âem,â you saved the dayâŠ
2025幎10æ18æ¥
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Shout 85258 ããã®åç
Hello Solly,
Thanks for taking the time to leave a review of your experience.
We're sorry to hear you didn't feel supported when you texted in at a hugely difficult time for you.
We would like to learn more about what happened so we can make positive changes. If you open to this then please email info@giveusashout.org quoting reference SD-70054 and a team member will be in touch.
Our volunteers receive the same training but we hope you'll try us again when you need to as you may have a more positive experience and make a welcome connection with a different volunteer.
Kind regards,
The Team at Shout
That is a big waste of public money
2025幎10æ13æ¥
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Shout 85258 ããã®åç
Hello Kamil,
We appreciate you sharing your views of our service.
It sounds like we've been unable to give you the support you need and deserve and we hope that you'll give us another go.
We also have links to our partners who alternative help:
https://giveusashout.org/get-help/other-options-support/
We hope that you find the support you need.
The Team at Shout
I am very very grateful for thisâŠ
I am very very grateful for this service. Itâs not the same as ongoing therapy and the volunteer canât solve complex problems, I think itâs important to be realistic about that, but they have been very kind and it was so helpful to be able to communicate like this in difficult moments.
2025幎6æ1æ¥
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Shout 85258 ããã®åç
Hello Sarah,
Thank you for taking the time share your thoughts and experience.
We're so glad that you reached out when you needed to talk. As you say we can't provide ongoing support but for times of crisis or those 'difficult moments' as you say, it's important to feel understood, heard and not alone.
Thank you on behalf of our amazing volunteers.
We're here for you ð
The Team at Shout
Not free
Not free, not fit for purpose, absolute sham, avoid at all costs.
2025幎10æ9æ¥
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Shout 85258 ããã®åç
Helo Mart,
Thanks for taking the time to review our service.
Shout is free and confidential from most phone networks so let me direct you to the information on our FAQ titled 'What Mobile Phone Networks Can I Text Shout From?" which has more info.
https://giveusashout.org/about-us/faq/
All the best,
The Team at Shout
WARNING WARNING WARNING
WARNING WARNING WARNING!
DO NOT USE
They'll try to get you to give your name and address so they can get you committed, completely useless and then they cut you off steer clear.
DANGEROUS!
2025幎10æ4æ¥
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Shout 85258 ããã®åç
Hello and thanks for your feedback.
The aim of a conversation with a Shout Volunteer is to share your thoughts and feelings over the course of a conversation lasting around 45 minutes and to come up with some positive next steps.
In an extremely limited number of cases, the support we can offer as a text-based listening service is not enough so we may share information with other parties to keep people safe, if we believe those texting us are at imminent risk. What people wish to share with their volunteer is always within their control.
If someone is unable to keep safe we always advise they call 999 or 111 for immediate support.
Kind regards,
The Team at Shout
Someone named zenny ended the textâŠ
Someone named zenny ended the text message when I told her I needed help. This is what they call "support" ð. Someone can be screaming out in pain wanting to be listened to and they'd do the opposite and end the chat. Great. Thanks SHOUT and thank you Zenny. you've been such great help. NOT.
I've actually tried this service before a few months ago and the same thing happened. How do you expect people to open up to someone that claims to work for mental health when the responses sound robotic and also the people don't care? 45 minutes for a conversation? No thanks. I'm better off keeping it to myself and never using these services again. Pointless and now I feel even worse. Thank you Zenny and yes I am going to name you because you've made me feel worse.
These people aren't trained. They probably say trained volunteers to make it sound legit. Yeah right.
This is my first and last time I will ever reach out to a mental health specialist or service ever again.
I'm not reaching back out to explain nothing. The service at shout isn't good. You can't convince me otherwise end of
2025幎10æ4æ¥
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Shout 85258 ããã®åç
Hello Sharmin,
Thank you for your review and we're sorry to hear you felt unsupported by your volunteer when you texted in for help.
We would like to look more closely at the conversation you had to see what happened and make positive changes - please reach out to info@giveusashout.org quoting the reference SD-69680 and the team will be in touch.
All the best,
The Team at Shout
I needed someone and I was left waiting
Was having a bad mental episode, my thoughts were spiralling and I had no one to talk to so I wanted to give Shout a try. I needed to talk to someone but I was left waiting in my thoughts for about 15 minutes which felt like an eternity. Waiting made me feel worse, like no one was actually around to help me. I ended up being hospitalised because of my severe panic attack which caused a seizure.
This could have been prevented.
2025幎9æ30æ¥
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Shout 85258 ããã®åç
Hello Isabela,
We're grateful you took the time to leave a review.
We are sorry to hear that you didn't get the support you needed when you texted in. Our aim is to reach people within 30 minutes but we know that any wait can be extremely difficult when you're struggling and need help.
We are working to bring wait times down and hope you'll give us another try.
Kind regards,
The Team at Shout
Surprised I'm still alive....
Many a time I try to contact and left for hours and no one responds. I've had one response thus far and the person I spoke to didn't listen nor acknowledge half of the things I asked or wanted to mention. Currently waiting for them again. It's been nearly 2 hours and no one wanted to know.
2025幎9æ17æ¥
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Shout 85258 ããã®åç
Hello Swift Review,
Thank you for taking the time to write in.
We are sorry to hear you've been waiting so long to be connected and when you did you were left feeling unheard. We would like to know more about the conversation you had so we can take action and make positive changes where needed.
Please email info@giveusashout.org quoting reference SD-69261 and a member of the team will be in touch.
Thank you for your time, your perseverance and your feedback.
The Team at Shout
Mental health
My friend has messaged the last 2 nights in a row to say sheâs struggling and wants help which is a hard thing for her to do as she never reaches out as she always gets let down and no one listens and sheâs received no help at all. All they are doing is repeating themselves and asking questions that sheâs already answered. The fact that this is a âmental healthâ support line and you only get 45 mins to talk to someone which seems like a robot is diabolical. Helps lines like this just goes to show how messed up and broken the mental health system is which is a shame when thereâs so many people are out there these days struggling with mental health and donât get the support they deserve and end up in the worst possible way as they ask for the help and get turned away.
2025幎9æ15æ¥
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Shout 85258 ããã®åç
Hello Elizabeth,
Thank you for writing a review of your friend's experience and supporting them to get help.
It can be immensely hard to find the strength to reach out for help when we need it the most and we're sorry she's not got the support she is seeking.
Most of our conversations last 45 minutes to allow us to reach as many people as possible and we find in this time there's room to share and explore in a non-judgemental atmosphere. People are welcome to text back in again another time if they wish.
We can't offer ongoing support and each conversation is treated as new so this may explain why similar questions were asked. Some people may struggle with the same issue for a long time and others might vary so we treat each one individually and offer in-the-moment support.
Sharing what kind of support you feel might help you best with your volunteer can also help direct them to help you more effectively.
Thank you for helping your friend and for speaking on their behalf - we appreciate your feedback and hope they'll give us another go.
All the best,
The Team at Shout
They will just get you to fester in you feelings not care about real issues and move on to the next call , it appears
Just like the Samaritans and most other ,false crisis lines. They get you to open up and approximately 30 minutes later; They more or less leave you to fester in the feelings and past and present experiences, you've just congested your mind with . So if you enjoy the equivalent of being stuck in a tub soaking in your own dirty bath water with the plug stuck. This might be a good place to open up.
The responses are robotic and the sign posting is infuriating , as it's mainly the same dead end services you will get from the Samaritans and Mind.
I'm very glad that I read the reviews on here before , giving them a go. So I did not open up too much as it appears one of the reviewers got in trouble for telling them how he really felt I would not put up with clows like these turning my life upside down so they can show me even more that they are just there for their own agenda and not to make my life anymore bearable . They are far from a safe space to vent and should stop using the name shout , a word which conveys a sense of free expression. They just take you through the motions and don't seem to care if you feel you have been heard let alone helped. In short another institution , I would not be surprised if the static sign posting they give you, is send around in some type of folder or a circular by their managers. Doubt they have tested them out first hand before telling other people to jump in.? It seems it's all about getting people done and moved in 30 minutes keeping call numbers high. So they can state to their funders and the gullible media that they are making a difference in a positive way. Herding people on to services that often either don't work as they should or are just there to sell something is a disgrace. This non service should be closed down and a helpline established that is a 100 per cent confidential and people can speak or text in , intellectual freedom without worrying about triggering some jobs worth .
2025幎9æ3æ¥
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Shout 85258 ããã®åç
Hello Warwick Worcester,
Thank you for taking the time to write your review of our service.
We recognise it takes courage to text in and we're sorry to hear that despite this you felt your experience was a negative one.
We aim over the course of around 45 minutes, to explore your thoughts, feelings and situation before moving on to discover what might be some positive steps forward.
While all our volunteers receive the same teaching we encourage them to find their own voice to avoid sounding robotic or scripted and aid the free flow of conversation.
On occasions this may include links to other services which are vetted and monitored by our team.
We hope you'll feel able to try us again another time and we wish you a more positive experience.
All the best,
The Team at Shout
This is 100%AI do not waste your timeâŠ
This is 100%AI do not waste your time on this
2025幎9æ6æ¥
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Shout 85258 ããã®åç
Hello William,
We do appreciate you taking the time to share your thoughts.
With AI being so prevalent it's understandable that people may feel our service is AI powered but our volunteers are real trained people who give their time up to share it with others. It's possible that as they receive the same training you may expect similar responses from different volunteers but we encourage each to bring their unique life experience and voice to their role.
We'd love you to try us again.
The Team at Shout
Felt like talking to someone who wasnât really thereâŠ
Really felt more like it was me talking, empty responses, not really supportive and the conversation fell flat and I left.
less support then I can get from other services from Samaritans, long wait so wouldnât actually say it works for a crisis.
However they did link to a resource which looks like it might help so Iâll give them two stars.
2025幎9æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Shout 85258 ããã®åç
Hi Felicity,
We're glad you took the time to leave a review.
While it sounds like you were openly sharing your experiences, we're sorry if you felt that responses from your volunteer were empty - that was not our aim. We hope that the person texting in will feel in control and empowered to take their next steps.
It's great that you find Samaritans give you the kind of support you need but we would like to look to see how we can make improvements so if you're comfortable with us doing this please reach out to info@giveusashout.org quoting reference SD-68951.
We love the chance to rebuild your trust so you'll give us another try.
Kindest regards,
The Team at Shout
It will just make you feel worse donât put yourself through it just complete a let down
Some AI crap or some idiot reading from a script itâs free because it doesnât work like the rest of the NHS just donât bother itâll just put you in a worse place than before you contracted them
Iâll probably get a joke of a response as long as it makes them feel better about themselves then everything must be ok
What a joke and some rubbish on how they want to help
2025幎9æ4æ¥
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Shout 85258 ããã®åç
Hello Gary,
We appreciate you taking the time to review our service.
We are sorry you didn't receive the support you deserved when you texted in. After some initial automated messages you will be connected with a real human volunteer and while they are trained alike, they are all individuals and aim to support by listening, understanding and working with you to find some next steps.
We sincerely hope you'll try us again - each volunteer is different and we would like you to come away from a conversation feeling supported and not alone.
Kindest regards,
The Team at Shout
Pointless
Messaged because I donât want to talk and my young family were about and wanted some text support.
No response apart from occasional.. we are busy and we rely on volunteers.
Thatâs ok but remove yourself on google as one of the first hits!
With mental health problems I canât talk on a phone and thought this was a great alternative⊠however I never got to text. Pointless service
2025幎8æ26æ¥
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Shout 85258 ããã®åç
Hello Alison,
Thanks for your review. From your message it's hard to tell if you were connected to one of our volunteers or if you were still receiving our automated messages while you were in line to reach a volunteer.
As a 'silent' support service, ours can be ideal when a voice call isn't possible or for people who may struggle to talk on the phone.
We truly hope you'll give us another try when you want to have a conversation with our trained volunteers and share your feelings and thoughts. Once you are connected to our automated system you will be in line to be answered but this may take longer than we would like.
Kind regards,
The Team at Shout
Don't text in crisis.
I truly don't know how they have the audacity to respond to so many reviews here with the same cut/paste.
The bottom line really is that this service is stretched so thin that there is no quality, no care ... and so many people here that turned to Shout at the end of their rope and wound up feeling worse.
Listen to these reviews!!!
2025幎8æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Shout 85258 ããã®åç
Hi Steff and thanks for sharing your experience.
It's true that as a service which is free to all in the UK 24/7, there are times when there will be more people wishing to use our service than we have trained Shout Volunteers available.
We appreciate your feedback and thank you for taking the time to express it.
All the best,
The Team at Shout
Pointless
Took nearly 24 hours to respond and felt like I was chatting to an AI bot, stuck to a script and didn't acknowledge mentions of self harm and suicidal ideation.
If I just wanted to be given links I'd of stuck to a Google search.
2025幎8æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Shout 85258 ããã®åç
Hello Sian and thanks for sharing your experience. We're sorry to hear it was a negative one.
The safety of those who use our service is paramount and we'd like to know more about what happened so please email info@giveusashout.org quoting reference SD-68669 and a member of the team will be in touch.
Kind regards,
The Team at Shout
unbelievable wait times!
unbelievable wait times! I messaged at 19:46 and still had nothing at 2AM the next day. I ended up giving up and leaving the queue because I was too tired to stay up. 'there's always ways to get help' yeah right. such a shame that this is the stuff you have to put up with in the worst of holes.
2025幎8æ23æ¥
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Shout 85258 ããã®åç
Hello Bianca,
Thanks for taking the time to leave a review.
We're sorry you were waiting so long when you desperately needed to talk and eventually found yourself unable to wait longer - We are working hard to reach people sooner but at certain times the wait time may be considerable.
We have a list of other options for when you can't reach Shout but we hope you'll give us another try.
https://giveusashout.org/get-help/other-options-support/
Kind regards,
The Team at Shout
Absolutely pointless
Absolutely pointless
30 mins to connect to someone.
Offered no help just paid lip service. For example I said doctors had suggested I try Samaritans, but I couldnât face a phone call, she replied saying âlots of people struggle on the phoneâ, no further follow up or questions. No attempts to keep conversation going. No help or advice signposted. Asked me what I wanted her to do and Iâm like I donât know, I need help what can you offer, youâve not really helped whatsoever yet. She then send me:
âthat's ok, perhaps we can see how go at working a way forward togetherâ
Then offered nothing and closed the chat 10 minutes later.
Literally useless.
2025幎8æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Shout 85258 ããã®åç
Hello Megan,
We appreciate you taking the time to leave a review.
We're sorry to hear that you didn't feel supported when you reached out to us recently and we'd like to know more.
Rather than offer advice, our trained volunteers aim to work with people using our service to help them navigate towards some positive next steps.
If you would like us to look further into this so we can make positive changes please email info@giveusashout.org quoting reference SD-68606 and a member of the team will be in touch.
We hope you'll give us another try.
The Team at Shout
A couple of times Iâve felt I needed toâŠ
A couple of times Iâve felt I needed to speak to someone but it feels a waste of time, you send the text and get automated messages but either fall asleep due to the long wait and miss the text back hours later or just give up out of frustration. The idea behind it seems a nice idea but you need get more people on the lines, it just leads to further frustration and feeling even further isolated from help
2025幎8æ10æ¥
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Shout 85258 ããã®åç
Hello Josh,
Thanks for sharing your thoughts and experience with us.
We're sorry it's taken so long to connect to us at times that you've given up or fallen asleep. Our aim is to reach people within thirty minutes but as a service that is open to all 24/7 there are times it will take much longer but this is something we are constantly working on.
We hope this won't deter you from trying us again - your feelings are important and deserve to be heard.
All the best,
The Team at Shout
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