I contacted SHOUT whilst acutely stressed and anxious and feeling unable to cope. I waited 4 hours and 15 mins to speak to a volunteer and then they seemed to be following a script. They offered co... ãã£ãšèŠã
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Absolutely appalling! I was connected to someone called Katie! I have an eating disorder as a result of being skinny and fat shamed over the years. Needless to say, I feel worthless at times. I was ho... ãã£ãšèŠã
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I wish I had looked at the reviews before. I first tried to make contact in October 2025 and have tried probably about twice a month since. I was finally connected to someone this morning but it did n... ãã£ãšèŠã
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Long wait (2 hours) which would be fine if they were helpful - but updated googles estimated â5 minute responseâ. Sent automated linksâs to resources and other crisis lines that did not work.... ãã£ãšèŠã
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Anxious? Worried? Stressed? ð² Text SHOUT to 85258 for 24/7 crisis support. This page cannot provide counselling or discuss conversations.
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Not the best reviews here but myâŠ
Not the best reviews here but my experiences here are good, I remember that volunteers give up their time to make a difference and they try their best. It is also 24 hours a day which not many places are.
2026幎1æ19æ¥
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Shout 85258 ããã®åç
Hello shush shush,
Thanks for taking the time to reach out with your review.
We're glad that your experiences have been positive - It sounds like you connected with your volunteers and helped them understand how things were for you in a non-judgmental space.
It's incredibly hard to be alone when we struggle and our amazing volunteers give freely of their time to listen and support.
We are here for you ð
The Team at Shout
Something changed and now the service isnât working
I donât know what happened to Shout?
I used to get support/comfort from the conversations.
I texted a lot at one point and for a while I got the âyouâve texted a lotâ responses; that took a while to be deactivated.
Since then Iâve just either not been able to get through (despite waiting many hours) or got through and it seems like the responses are AI generated because theyâre so generic and donât link in with what Iâm saying. The volunteers donât continue the conversation; they just say âhavenât heard from you for a whileâ. Then soon they send a resource (can be very irrelevant) and say they are closing the chat.
I want to be grateful like I was at the start but I donât know whatâs happened here.
2026幎1æ5æ¥
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Shout 85258 ããã®åç
Hello Paying Customer,
Thank you for taking the time to leave a review.
We're sorry to hear you are finding your recent chats are not providing the support you require and are used to receiving from our trained Shout Volunteers.
While it can be true that the wait times may vary and be long at times, our aim is for the level of support we give to keep on improving. Our volunteers are trained the same but each are encouraged to use their own 'voice' and once you are connected, it is to a real person and not AI. Conversations tend to last around 45-50 minutes.
We sincerely hope you'll try us again in the hope you'll get a more positive experience such as you received in the past. Your voice is important and your feelings deserve to be heard.
All the best,
The Team at Shout
DANGEROUS
Not just unhelpful, but dangerous.
Does the company provide contractual services and receive public funds to do so?
None of the staff are clinically qualified to perform risk assessments and this poses a great danger to the public; especially since this number is given out as a safeguarding contact routinely across a plethora of services alongside 999 and 111(2.)
2025幎12æ14æ¥
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Shout 85258 ããã®åç
Hello Isabel,
We appreciate you taking the time to leave a review.
Thank you for emailing us separately - we have responded more fully in reply to the email regarding our 24/7 safeguarding team and clinical supervisors.
All the best,
The Team at Shout
On hold for 30 mins
On hold for 30 mins, talked for 45. Over text. Worse than talking to ChatGPT about it did nothing not calming, or caring, acts so neutral it feels like your in the wrong,
2025幎12æ20æ¥
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Shout 85258 ããã®åç
Hello Olivia,
Thank you for taking the time to share your experience.
While we aim to reach people within 30 minutes, as a volunteer powered service free to all in the UK 24/7 there are times that the wait may take much longer than we would wish.
We're sorry to hear you didn't feel your conversation was helpful. Our aim is for people to feel heard and understood over the course of around 40-50 minutes.
All our volunteer are trained alike but are individuals and so your experience may vary if you text in again and we sincerely hope you'll give us another try when you're struggling.
All the best,
The Team at Shout
Incredibly scary
Incredibly scary. AI chat responds to you before you have even responded (so it is reading what you are writing) It can also (somehow see what you are googling at the same time and starts to respond on that, before you have......
Also, all the jobs are made up and don't exist. I will be contacting my bank and looking itno fraud
2025幎12æ16æ¥
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Shout 85258 ããã®åç
Hello Emma,
Thanks for taking the time to leave a review.
We are Shout - 24/7 text-based support for people struggling to cope. Aside from some automated messages that are sent when you text in, containing our terms and conditions (plus other links to help in the case of a longer wait), your next contact will be with a live Shout Volunteer trained to listen and support. We do not use AI chat bots to offer support.
You can learn more here about how Shout Works: https://giveusashout.org/get-help/how-shout-works/
Kind regards,
The Team at Shout
I have used shout a few times the firstâŠ
I have used shout a few times the first time was a couple of years ago and it was good. After the conversation I felt more relaxed the second time less so but still ok.
The last time I used the service was dreadful. I was unheard. I basically told them I was hurting myself and couldn't keep myself safe. Then they ended the conversation. I then managed to get the will power to call 111. All good now but not thanks to shout.
2025幎11æ28æ¥
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Shout 85258 ããã®åç
Hello Mussy,
We appreciate you taking the time to leave a review.
We're sorry that you felt that your recent use of our service left you feeling unheard and unsupported when you were struggling.
Calling 111 is a testament to your resilience and we're pleased you received the care you deserved and needed.
We would like to know more so we can make changes and aim to gain back your trust. Please email info@giveusashout.org quoting reference SD-71305 and the team will be in touch.
Kind regards,
The Team at Shout
the woman took forever to reply
the woman took forever to reply. felt like i was talking to chat gpt. said she wasnât a medically trained professional just because i said i had relapsed. also took forever to respond and had a conversation for like 10 minutes across the space of hours response and told me conversation was about to end. i told her âur not very helpful are youâ and she closed chat.
2025幎11æ6æ¥
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Shout 85258 ããã®åç
Hello Charlotte,
Thank you for sharing your experience and leaving this review.
We're sorry you didn't feel supported when you texted in. It's true that our volunteers are not medically trained but may help signpost you to other more specialised support.
We would like to understand better what heppened so we can make positive changes and hope to encourage you to try us again.
If you would be open to this please email info@giveusashout.org quoting reference SD-71336 and the team wil be in touch.
Kind regards,
The Team at Shout
was on hold for 5 hours
i got an automated message saying someone would respond to me in a few minutes, 5 hours later i still had no response. useless
2025幎12æ2æ¥
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Shout 85258 ããã®åç
Hello Hope,
Thank you for taking the time to get in touch.
We're sorry that you felt unsupported when you texted in to us.
We are aware of a recent issue where some of our automated messages weren't sent to all users informing them of any ongoing wait and reminding them that while there was a long wait, we would get to them as soon as possible.
It sounds like this issue affected you which is regrettable and we truly hope you'll give us another try when you're struggling.
Kindest regards,
The Team at Shout
Headspaceâs Ebb AI chat is much better
Felt like a poor AI chat. I felt unheard. They kept saying random things which didnât relate to my previous text. Very generic.
2025幎12æ2æ¥
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Shout 85258 ããã®åç
Hello and thanks for taking the time to share your experience.
We're sorry to hear you didn't feel heard during your conversation with us - We would like to know more so we can make changes where needed and encourage you to try our service again when you're struggling.
If this is something you would like us to look further into then please email info@giveusashout.org quoting reference SD-71074 and a member of the team will be in touch.
Thank you for your feedback.
The Team at Shout
met police operation not a help service
this is not an advice/help service but a met police initiative known internally within the police force as operation shout hence why their advice and help they offer or don't offer isn't up to much and this service should be terminated
2025幎11æ23æ¥
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Shout 85258 ããã®åç
Hello Steven-paul,
Thank you for taking the time to leave your feedback.
We would like to confirm that we are an independent charity and not run by the police. In order to ensure the safety of those who use our service, in rare cases we may share information with the emergency services if someone is at imminent risk.
You can find more about confidentiality at our FAQ:
https://giveusashout.org/about-us/faq/
All the best,
The Team at Shout
shout was genuinely the most USELESSâŠ
shout was genuinely the most USELESS âhelplineâ iâve ever dealt with in my life. i waited 20 minutes â TWENTY â just for them to reply with the driest, most empty, scripted crap imaginable. i kept straight up ASKING for advice, multiple times, literally spelling it out, and they fully ignored every single thing i said. it was like talking to a brick wall that studied customer service.
every message they sent sounded like it was copy-and-pasted from a training manual written by someone whoâs never had a single human emotion. âiâm hearing your dilemmaâ â no youâre not babe, youâre hearing NOTHING because youâre not even READING. i couldâve screamed into a cereal box and got more empathy back.
the whole conversation felt like they were legally required to type 8 lines of robotic filler before getting to the point â except they NEVER got to the point. zero listening. zero effort. zero answers. just template after template after template, like a broken chatbot that refuses to admit itâs broken.
i reached out because i was stressed, confused, and actually needed support. instead i got dry, delayed, dead responses that made me feel worse than before. honestly? shout is NOT a helpline â itâs a slow-loading auto-reply machine pretending to care.
if you want real help, literally ANYTHING else would be better. flip a coin. ask a stranger. text your toaster. at least those things would give you something real instead of this emotionally flat, painfully scripted nonsense.
2025幎11æ22æ¥
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Shout 85258 ããã®åç
Hello Charlotte,
Thanks for your review and we're sorry that you found your conversation with a Shout Volunteer unhelpful.
We would like to learn more so we can make positive changes and understand what happened. If you are open to this please email info@giveusashout.org quoting the reference SD-70853 and a member of the team will be in touch.
Thank you for your feedback and we hope to gain your trust and encourage you to give us another try.
All the best,
The Team at Shout
Jeeze
Wow shout supervisor came in the chat and closed it straight down. I explained I just didnât want to be alone. I already went to A&E , I already called 999 yesterday. I thought this is what you are here for. Thank you for being my very final let down.
2025幎11æ18æ¥
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Shout 85258 ããã®åç
Hello SW,
Thank you for sharing your experience.
We would like the opportunity to understand what happened and make positive changes where needed and in doing so regain your trust.
If this is something you may be open to please email info@giveusashout.org quoting reference SD-70787 and a member of the team will be in touch.
Kind regards,
The Team at Shout
Don't even get a automated response
Don't even get a automated response
2025幎11æ13æ¥
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Shout 85258 ããã®åç
Hello Haiden,
Thank you for taking the time to share this.
Please allow us to direct you to our website which gives more information. If you don't receive our automated messages then you may have a block on your phone, or your network is one unable to use our service.
Please check out our FAQ at https://giveusashout.org/about-us/faq/ and scroll to 'What mobile phone networks can I text Shout from?'
All the best,
The Team at Shout
Awful
Awful. But then again, many of these services are severely underfunded and the demand is very high. Such a great idea but very poorly executed I think. What a shame.
2025幎11æ10æ¥
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Shout 85258 ããã®åç
Hello Hannah,
Thank you for making time to leave a review.
We're sorry that you had a negative experience and would be interested to know more so we can investigate, make positive changes and win back your trust.
If you would be open to this then please reach out to info@giveusashout.org quoting reference SD-70569 and a team member will be in touch.
Kindest regards,
The Team at Shout
4 hours no reply
I messaged shout in the early hours of this morning after being very unwell with my mental health. itâs now 4 hours later and iâve still not got a response. i completely understand that itâs busy &âmore people probably needed more help than i did⊠but my good mental health is so underfunded in the uk. i really needed someone & i once again proved all i have is myself & thank god i was able to snap out of it before it got too late
2025幎11æ8æ¥
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Shout 85258 ããã®åç
Hello Lydia,
Thank you for taking the time to share your experience.
We are sorry to hear you had to wait so long. While it's true that we can see more demand when other services are unavailable, you deserve the help you need and the chance to be understood and heard by one of our trained Shout Volunteers.
The fact you were able to free yourself from the grip of these thoughts speaks a great deal about your own resilience and strength but we are working to bring down wait times and we hope you'll give us another try when you need to talk.
Kind regards,
The Team at Shout
Unbelievable wait times exacerbate feelings of isolation and distress
I texted the service in significant distress citing, among other things, feelings of isolation. Over two hours of sitting in the dark staring at the screen later, when I received the second text directing me to the same information page, I gave up and found another avenues of support. Trying to get in contact with Shout actually exacerbated the situation in this case.
2025幎10æ30æ¥
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Shout 85258 ããã®åç
Hello Jon,
Thank you for setting aside time to share your experience and leave this review.
We're sorry to hear you had to wait so long to use our service and eventually gave up and sought alternative support.
Once you receive our automated messages then you will be in line to be connected to a volunteer but the system should update you if this is taking longer than we would wish.
Waiting two hours to receive a second follow-up message suggests a network error of some kind and we would like to understand what happened and encourage you to try us again.
If you're happy to share some information so we can look into this please email info@giveusashout.org quoting reference 70323 and the team will be in touch.
We understand the pain of having to wait a long time for support and while it's positive to hear that you eventually found some help, we invite you to give our service another try when you're struggling.
Kind regards,
The Team at Shout
Left me waiting hours on 2âŠ
Left me waiting hours on 2 occasions...not helpful.
2025幎10æ28æ¥
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Shout 85258 ããã®åç
Hello Sarah,
Thank you for your feedback and we're sorry you were kept waiting so long.
Holding patiently for support on the end of a phone is especially hard and we are working to improve response times but at times of peak demand they can be substantial.
We truly hope you'll give our service another try when you're struggling.
Kind regards,
The Team at Shout
Pointless but they send links
I was sceptical about how much they could help me but I was desperate so I texted. The length of time in between texts told me they were busy and/or, to an already anxious mind, not interested/didnât care.
As others have said, itâs stock phrases, empty answers. So they say the right words but it just feels hollow.
I was given links to some local resources but they seem just as useless. Lip-service, as someone else on here pointed out. Thatâs exactly what this service is. Pointless and a waste of time.
2025幎10æ26æ¥
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Shout 85258 ããã®åç
Hello Janine,
We appreciate you reaching out with this feedback and we're sorry to hear you didn't find your chat helpful. It takes no small courage to reach out and to find it unhelpful must have been extremely disappointing.
We ask our volunteers not to rush when responding to ensure they fully understand your messages and can reply in a meaningful way.
We understand that despite this you felt your interaction with your volunteer wasn't helpful and we're sorry to hear this.
While our volunteers are trained alike they are all individuals so you may find your next conversation is more productive and you make a connection with your volunteer, which seems to have been lacking this time.
If they offer you resources do let them know if you found your previous ones unhelpful as there may be something that suits you perfectly and offers you the support you need away from a conversation.
All the best,
The Team at Shout
Would not recommend
Person was nice enough, 0 real help. I told them how I was feeling and they asked what helps me feel better, I told them and the person said "that is good to identify" then the chat just went silent. I followed up and said Im struggling, then they just closed the chat. Would not recommend, genuinely feels like talking to an ai
2025幎10æ22æ¥
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Shout 85258 ããã®åç
Hello Maki,
Thank you for going out of your way to reach out and share this.
We're sorry your experience of our service was a negative one and we would like to know more. Could you please email info@giveusashout.org quoting the reference number 70144 and a member of the team will be in touch.
We look forward to hearing from you and sincerely hope you'll give us another try.
All the best,
The Team at Shout
Left me waiting over an hour.
2025幎10æ20æ¥
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Shout 85258 ããã®åç
Hello Slimothy,
Thank you for your feedback.
We aim to reach people within 30 minutes but as a volunteer-driven service that is free to use across the UK there are times this doesn't happen and people are waiting much longer.
We are taking steps to lower the wait time.
We truly hope you'll try us again when you need to talk.
Kind regards,
The Team at Shout
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