Shout 85258 レビュー 508

Shout 85258 からの回答

2025年8月13日

Hello Natalie,

Thank you for taking the time to leave a review.

I'm sorry to hear your experience was not what you hoped and you felt our volunteers were lazy and you didn't get the support you deserved.

We would like to hear more so we can look into this - please email info@giveusashout.org quoting reference SD-62375 and a member of the team will reach out to you.

We hope you'll give us another try,

The Team at Shout

Shout 85258 からの回答

2025年8月5日

Hello Oliwia,

Thank you for writing this review.

When you say you didn't get a response, I wonder if you received our automated messages? If so then you would be in the queue to be connected with a Shout Volunteer.

If not then it may be that your network can't process short code messages or that there's a block placed on your phone.

For more information please check out our FAQ and look for What Mobile phone networks can I text Shout from?': https://giveusashout.org/about-us/faq/

You will also find there a link to other options if you can't access Shout.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2025年8月5日

Hello Alyssa,

Thanks for writing a review of your experience.

We aim for a conversation with a Shout Volunteer to be meaningful time spent together in a space that's judgement free and we're sorry if you felt you were part of a box-ticking exercise. That was certainly not our intention.

If you'd care for us to look more closely at what happened, then please email info@giveusashout.org quoting reference SD-86070 and a member of the team will reach out.

We hope you'll try us again if you need support.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2025年8月5日

Hello Trevor,

Thanks for taking the time to leave a review.

We're sorry to hear you didn't feel supported when you texted in recently. It sounds like you were expressing your feelings very openly with your volunteer and weren't prepared for the conversation to draw to a close when it did.

Our conversations tend to last around 45 minutes and we do encourage people to reflect on their time with us remembering that we are here if they need to text in another time.

We hope you'll give us another try when you need to talk.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2025年7月17日

Hello Damon,

Thank you for taking the time to share your experience.

We can see you have been in touch and a member of the team will reach out so we can understand more fully what happened when you texted us.

All the best,

The Team at Shout

Shout 85258 からの回答

2025年7月16日

Hello Wendy,

Thank you for taking the time to share your experience.

We regret that you didn't receive the support you were looking for when you used our service and we would like to look into this so we can review it and see where improvements could be made.

Please reach out to info@giveusashout.org quoting the reference SD-67321 and a member of the team will be in touch.

Kindest regards and we hope you'll give us another try.

The Team at Shout

Shout 85258 からの回答

2025年7月7日

Hello Emma,

We appreciate you taking the time to write a review.

Our volunteers may direct people to the more immediate support of 999/111 if they are unable to keep safe during a conversation and we are concerned for their immediate wellbeing.

We're sorry you waited so long to be connected on the other occasion and eventually ended the chat - We will be busier later at night when other services and support systems are out of reach but we're working hard to lessen this wait.

We hope you'll try us again when you need to talk.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2025年6月20日

Hello Key os,

Thank you for taking the time to leave a review.

We're sorry to hear that you've been unable to reach us when you need to talk. As long as you are receiving our automated messages then you will be in line to be answered but this can take longer than we wish, especially overnight.

We are actively working hard to reach people sooner and, as you say, "Just a simple chat can help'. When things feel overwhelming, sharing your feelings in the nonjudgmental space of a Shout conversation can be hugely beneficial.

Your call is important and we truly hope you'll try us again.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2025年6月12日

Hello Consumer,

Thank you for taking the time to write a review and share your experience.

We're sorry you felt unsupported when you texted in at a very distressing time - Our aim is for people who text in to feel heard, understood and empowered to take the next steps in their wellbeing and as such we would like to know more about what happened.

If you are agreeable to this, please email info@giveusashout.org quoting reference SD-66681 and a member of the team will be in touch.

Kind regards,

The Team at Shout

Shout 85258 からの回答

2025年6月11日

Hello Aidan,

Thank you for taking the time to write a review.

It's clear that you felt unsupported when you texted in to talk to one of our trained volunteers and we're sorry you didn't get the help you needed when you were feeling so alone.

As a free service available to all it's understandable there will be times we don't connect volunteers to people as soon as we would like but we are working hard to bring these wait times down.

We hope you'll try us again but we have a link to other options when you can't reach our service: https://giveusashout.org/get-help/other-options-support/

Kind regards,

The Team at Shout

Shout 85258 からの回答

2025年5月22日

Hello Miss Smith,

Thanks for taking the time to write a review of your experience.

We're sorry to hear you had to wait so long.

We are training volunteers to take conversations and taking action to help bring down wait times which we understand can be particularly long, especially overnight when other services or support networks may not be available.

We hope you'll try us again.

Kindest regards,

The Team at Shout

Shout 85258 からの回答

2025年5月22日

Hello Johnny B,

Thank you for taking the time to leave a review and sharing your story so openly.

We would like to understand more about what happened when you contacted us so please email info@giveusashout.org quoting reference SD-66079 and a member of the team will be in touch.

Kindest regards,

The Team at Shout

Shout 85258 からの回答

2025年5月14日

Hello Alfie,

Thank you for taking the time to write a review.

It sounds like you're really struggling and we want to help support you through this difficult time. Please text SHOUT to 85258 and chat to one of our volunteers who are trained to listen and understand.

More help is on our website: https://giveusashout.org/get-help/resources/

If you feel unable to keep safe please call 999/111.

All the best,

The Team at Shout

Shout 85258 からの回答

2025年5月14日

Hello Lewis,

Thank you for taking the time to leave a review.

Shout is free and confidential from most UK networks but some phones may incorrectly say you may be charged.

Please check out our FAQ and the section 'What Mobile Phone Networks Can I Text Shout From?' at https://giveusashout.org/about-us/faq/

All the best,

The Team at Shout

Shout 85258 からの回答

2025年5月9日

Hello HP,

Thank you for taking the time to write a review.

We're sorry to hear you have been subject to wait times that exceed our aim of 30 minutes. It's true that at certain times, in particular overnight when other services may not be available, that we see longer waits.

We are actively addressing this issue and training more volunteers to support those who use our service.

It's immensely difficult to wait when you're struggling and we will continue to strive to bring wait times down.

All the best,
The Team at Shout

Shout 85258 からの回答

2025年5月9日

Hello Katie,

Thanks for taking the time to leave a review.

Thanks for your kind words about our service. We're glad that despite the wait, you've reached out on several occasions and found comfort, empathy and one of our amazing volunteers on the end of the line.

Your feelings are important and we're honoured you share them with us.

We are here for you 💙

The Team at Shout

Shout 85258 からの回答

2025年4月24日

Hello Lucy,

Thank you for taking the time to write a review of your experience.

We're sorry to hear that you didn't receive the support you needed when you texted us recently.

While our volunteers aren't trained to give advice, they are there to explore and understand how things are for you and may help you to brainstorm ideas or direct you to other resources that might prove valuable.

We would like to learn more about what happened so we can understand and make changes and if you're happy for us to do this please email info@giveusashout.org quoting reference SD-65180 and a member of the team will be in touch.

Kindest regards,

The Team at Shout

Shout 85258 からの回答

2025年4月7日

Hi Null,

Thanks for leaving a review.

We are sorry that your experience was not what we hoped for or what you deserved when you texted in with suicidal and self harm thoughts.

We would like to learn more so we can make changes where necessary.

Please reach out to info@giveusashout.org quoting reference SD-64969 and a member of the team will be in touch.

Kindest regards,

The Team at Shout

Shout 85258 からの回答

2025年4月3日

Hello A.C,

Thanks for taking the time to leave a review of your experience.

It sounds like you and your volunteer made a meaningful connection when you needed to be heard and understood the most.

It can be incredibly hard to reach out for help and we're glad you found that strength.

Thanks for your feedback - it means so much.

We are here for you 💙

The Team at Shout

Shout 85258 からの回答

2025年3月19日

Hello Roxanne,

Thanks for taking the time to leave a review.

We're sorry to hear it took longer to connect you with a volunteer than we would like and that by the time you were connected it sounds like you had fallen asleep. That must have been extremely disappointing and we are glad to hear you are safe.

We understand that people may step away from their phones or fall asleep, especially overnight and ask our volunteers to send a couple of check in messages and if they don't hear back they may close the chat with an invite to text back in another time.

We're training more volunteers to reach people sooner and we hope you'll give us another try.

If you feel unable to keep safe we advise calling 999 or 111 for more immediate help.

All the best,

The Team at Shout