glistrr レビュー 665

glistrr からの回答

2025年11月23日

Hi Bartek,
Thank you for your review.

We're sorry to hear that you were unhappy with the entertainment at an event that you attended. We only provide a ticketing service for event organisers and we do not have any involvement in the organisation or operation of any events, including the entertainment, so unfortunately what you have described is completely outside of our control and is feedback that should be directed to the event organiser.

We would therefore appreciate if you would remove this review or at least adjust it to reflect the experience that you had with our service during the process of booking your tickets.

We have requested further information from you via Trustpilot so that we can identify your transaction. If we can do this, we would be happy to pass your feedback on to the event organiser, who may reach out to you to discuss your concerns further.

glistrr からの回答

2025年11月23日

Hi Kevin,
Thank you for your review. We’re glad that you enjoyed the event and we hope to help you with another ticket purchase in the near future!

glistrr からの回答

2025年11月11日

Hi Claire,
Thank you for your review. We're glad that you found our app easy to use to book your tickets and hope that you enjoy your event!

glistrr からの回答

2025年11月11日

Hi Lisa,
Thank you for your review. We're glad that your transaction was smooth and quick. Enjoy your event!

glistrr からの回答

2025年10月31日

Thank you for your review.

We've reviewed your transaction and your interactions with our support team earlier today. Unfortunately, your review contains several inaccuracies, which we would like to clarify:

1. Refund Request
You were not refused a refund. You contacted us via live chat to request one, and we explained that we needed to contact the event organiser, as refund requests were not enabled on their event. This was communicated clearly to you. Within one hour of your first message, the organiser processed your refund.

2. Event Date Change Notification
The event organiser emailed you on 28 September 2025 to notify you of the event's date change. You were provided with a screenshot confirming the date and content of that email, along with a follow-up message sent today confirming your refund.

3. Tracking Event Changes
We do track changes to events and were aware of the date change. However, for us to automatically process a refund request, the event organiser must have refund requests enabled on their event. The notification email they sent in September asked customers who could not attend the new date to contact them directly for refunds.

We are a small, independent ticketing company, and reviews containing demonstrably false or misleading information can cause serious reputational harm. Publishing statements that are untrue and damaging to a business's reputation constitutes defamation, and we must make clear that this is not acceptable.

We therefore request that you remove or amend your review immediately to reflect the facts outlined above.

We do understand that you may not have seen the organiser's original email notification, which may have caused frustration today. However, it is important that public statements that you post online are accurate and fair.

glistrr からの回答

2025年11月11日

Hi Paul,
Thank you for your review. We're glad to hear that you had a good experience and hope that we can help again you with tickets for a future event!

glistrr からの回答

2025年10月31日

Hi Brian,
Thank you for your review. We're glad that you were able to get your tickets without issue.

We're not sure what loyalty/cash back offer you're referring to. However we can confirm that your financial details are never shared with any third party. In fact, we don't even have access to your payment information - it is sent securely and directly to our payment processor from your web browser.

If you have concerns about something that you saw during the checkout process, don't hesitate to get in touch with our support team who would be happy to assist further.

glistrr からの回答

2025年11月11日

Hi Jennifer,
Thank you for your review. We're glad to see that you found it very straightforward to get your tickets with glistrr. Enjoy your event!

glistrr からの回答

2025年11月11日 に更新

Hi Sharron,
Thank you for your review. We're glad to hear that your ticket transaction was efficient and without fuss. We hope you enjoy your event!

glistrr からの回答

2025年11月12日

Hi Heather,
Thank you for your review. I'm happy to hear that you found our site easy to access and the payment process straightforward.

The 20p charge that you mentioned is applied by the card payment processor per transaction. When an event organiser chooses to separate the service fee from the ticket price, this small fee is added once per transaction rather than per ticket. This ensures that customers buying multiple tickets don't pay more than those purchasing just one.

I hope that clarifies things and that you enjoy your event!

glistrr からの回答

2025年11月12日

Hi Caroline,
Thank you for your review. We're glad that you found glistrr easy to use and that you were happy to have the choice of saving your ticket to your wallet or printing it. We hope you enjoy the event!

glistrr からの回答

2026年4月15日

Hi Stacey,
Thank you for your review.

We're truly sorry to hear about your experience. Having an event rescheduled and then cancelled is genuinely disruptive, and when it was planned as a birthday treat for your child, we completely understand how upsetting that must have been.

Decisions to reschedule or cancel events are made by the event organiser, not glistrr — but we appreciate that doesn't make the situation any less frustrating. We're also sorry if the response from our team didn't reflect the empathy the situation called for; that's not the standard we hold ourselves to.

Refunds are processed as promptly as possible, though the 5–10 working day timeline is dictated by the payment provider rather than glistrr. We trust the refund has since reached you. If there's anything further we can help with, please don't hesitate to get in touch.

glistrr からの回答

2025年11月12日

Hi Mandy,
Thank you for your review. We're glad to hear that you found glistrr easy to navigate for your first ticket purchase and hope that you enjoy your event!

glistrr からの回答

2025年11月23日

Hi Darragh,
Thank you for your review. We’re happy to hear that Jade was helpful and responsive in assisting you to resolve your ticket problem. We hope that you enjoy your event!

glistrr からの回答

2025年11月23日

Hi Julie,
Thank you for your review. We’re glad that you found it easy to book your tickets and also that you appreciated the simplicity of not being required to create an account in order to purchase tickets. We hope that you enjoy the event!

glistrr からの回答

2025年11月23日

Hi Peter,
Thank you for your review. We’re happy to hear that you found glistrr efficient and easy to use for your ticket purchase. We hope that you enjoy the event!

glistrr からの回答

2025年11月23日

Hi Noeleen,
Thank you for your review. We’re happy to hear that you found glistrr easy to use for your ticket purchase. We hope that you enjoy the event!

glistrr からの回答

2025年11月23日

Hi Helena,
Thank you for your review. We’re glad to hear that you found the glistrr transaction process simple and fast to get your tickets. We hope that you enjoy your event!

glistrr からの回答

2025年11月23日

Hi Bobby,
Thank you for your review. We’re happy to hear that our support team were able to resolve your issue quickly. We hope that you enjoy the event!

glistrr からの回答

2025年11月23日

Hi Lucia,
Thank you for your review. We’re happy to hear that you were able to buy your tickets easily and without fuss using glistrr. We hope that you enjoy your event!