Globalflightcatchers レビュー 

507
•
TrustScore 5段階評価の3.5

3.4

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

The company promise tickets at a certain price, then they call you and tell you to wait a week, then there are still no tickets, then they call some more and write some more and tell you to wait a few... もっと見る

5つ星のうち5の評価

Alex, was very helpful in booking our tickets. We had a multi city booking with certain commitments and he understood them and worked with us patiently to make that happen. Alex went above and beyond... もっと見る

5つ星のうち4の評価

They are accomodating , kind to talk too and given you a good deal, the only thing I wasn’t impress is that informing the client that the ticket has been issued which is not, they make you feel that y... もっと見る

5つ星のうち5の評価

The communication was prompt throughout. Just one amendment to payment after initial booking, but still alot better price than other sites. The documentation and flight info came through quickly and w... もっと見る

企業情報

  1. 旅行代理店

さまざまな外部ソースから提供された情報

Global Flight Catchers is a trading brand of Al Hajj Travel & Tours Ltd. Global Flight Catchers is a travel agency and dedicated to creating and facilitating travel experiences that expand awareness and give each traveler a true experience and sense of the country and culture they are visiting. We guarantee that we always have plenty of great ideas for travel to different parts of the UK & all over worldwide destinations. We are committed to offering travel services of the highest quality, combining our energy and enthusiasm, with our years of experience. Our greatest satisfaction comes in serving large numbers of satisfied clients who have experienced the joys and inspiration of travel.


連絡先

3.4

まあまあ

TrustScore 5段階評価の3.5

507件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 26%に回答しています

通常1週間以内に回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.4

すべてのレビュー

(507)

過去12か月のレビュー数: 43件

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5つ星のうち1の評価

WARNING! PROFESSIONAL FRAUDSTERS!

My wife made a booking and was immediately in touch with an agent who advised our tickets were only standby. We paid an additional £1000 to get a fixed ticket and extra for seat selection. Despite being issued etickets we were told the airline would not release seating yet. After dozens of telephone and email exchanges and dealing with multiple agents our issues have still not been addressed. We regret using this agency! BE CAREFUL!

2026年1月21日
自発的なレビュー
5つ星のうち1の評価

Regarding My refund???

Global flights have written that I must contact them directly regarding my refund on my previous review.... Makes me laugh

I HAVE BEEN CALLING AND EMAILING with the same damn response, airline have to refund first , 2 weeks then 3 weeks then next month.

To date 7 weeks later I've still not had my refund. Bunch of thieves. Do not tell me you are transparent, I would love to post all the emails you have sent to me and show how much lies you all say. And you are stealing people's money

So no I do not understand cause I haven't received my refund .....

2026年2月4日
自発的なレビュー
5つ星のうち1の評価

They canceled my flight and kept my money

They Canceled my flight and now no one can contact me regarding my refund. When I call to ask about it, they hang up on me. I al currently I out of $1358 and not able to get any response from them.

2026年1月30日
自発的なレビュー
Globalflightcatchers ロゴ

Globalflightcatchers からの回答

Hello,

We’re sorry to hear about your experience; however, we believe this review has been posted in error and is not related to our company.

We are a UK-based travel agency, and we do not operate under a US domain nor do we have any record of a booking matching the details mentioned (including the amount of USD 1,358). We also do not cancel flights directly—airline schedules and cancellations are managed by the airlines themselves, with refunds processed as per airline policies.

We kindly request you to double-check the website or company you booked with and post this review on the correct platform so it reaches the appropriate business that handled your booking.

If you believe this review was intended for us, please contact us directly via our official website contact details with your booking reference so we can investigate and assist you properly.

We respectfully request that you kindly remove this review from our page, as it is impacting our business and may mislead other customers.

Thank you.

5つ星のうち1の評価

Flight never booked. No refund.

They never booked the flight that was paid for months in advance. Been at least 40 working days since the refund has been requested and nothing. No reply to any emails, the phone calls get dropped more often than not. Scammy. Stay away, book directly with an airline. Will need to get lawyers involved at this stage. Stay away!

2025年7月15日
自発的なレビュー
Globalflightcatchers ロゴ

Globalflightcatchers からの回答

Hello,

We’re truly sorry for the inconvenience and frustration this situation may have caused, and we understand how concerning it is when a booking does not go as planned.

We would like to respectfully clarify that the booking was not canceled by us. The reservation could not be fully confirmed because the airline did not confirm the seats, which is beyond our control. As a travel agency, we act as an intermediary and must follow the airline’s confirmation and fare rules.

Regarding the refund, please be assured that no funds are withheld by us. Once the airline releases the payment back to us, the refund is processed to the original form of payment in accordance with the airline’s timeline and policies. While we always follow up with the airline, refund processing times are determined solely by them.

We value transparency and customer trust, and we encourage you to contact our support team directly with your booking reference so we can provide you with an exact update on your refund status.

Thank you for your understanding.

5つ星のうち1の評価

Terrible customer service

Terrible customer service. Made whole experience very stressful. Honestly rude and unhelpful. No planning or consistency. Never call back when they say. Pointless arranging time. Also terrible signal in the call center location and very hard to understand

2026年1月22日
自発的なレビュー
Globalflightcatchers ロゴ

Globalflightcatchers からの回答

Hello,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience felt stressful, and we understand how important clear and timely communication is—especially when dealing with travel arrangements.

We’d like to clarify that there was no intention to be unhelpful or rude. Any delays in callbacks or communication were due to operational and network limitations at the time, not a lack of concern or planning. We always strive to assist our customers as promptly and professionally as possible.

Regarding call quality, we regret any inconvenience caused by technical signal issues, which are sometimes beyond our immediate control. We continuously work to improve our communication systems and service standards to avoid such experiences in the future.

Your feedback is valuable to us, and we would appreciate the opportunity to review your case further and assist you directly. Please feel free to contact us via our official support channels so we can address your concerns properly.

Thank you for your understanding.

5つ星のうち1の評価

They Cheat With Different Way

I BUY Ticket on line on 16th January 2026 for Edinburgh to Lahore Returned Tickets For 2 Persons. IN There website I Read The Price of Tickets And Luggage 40 kg Include. They Didn't send me the eticket. I send them,email .They reply my email your tickets is not confirmed.
I phone again and ask them ,why you didn't send me eticket, I paid you all amount. They say someone call you.i wait for 4 hours, they didn't call me.I again call them,then someone talk with me,he tell me new story, he say you need to pay for baggage,per person £299 pounds.i tell him,when I buy ticket on your website Luggage is included. But he say it is not true. Then I say him okay Refund My money, he say we didn't Refund The Money, I say,Why,he say we tell you latter.i say him if you didn't refund me i informed my bank and also polic.he reply ,do anything. I say okay.
I send them email, if you didn't refund my money, in 24 hours I informed my bank and police and also put Review in Trustpolit. Next day they email me we Refund your money in 24 hours.
So,I got my money back,but everyone be carefull to buy the tickets from these company. After you paid,They gave you BIG Shock.

2026年1月16日
自発的なレビュー
Globalflightcatchers ロゴ

Globalflightcatchers からの回答

Hello,

Thank you for taking the time to share your experience. We’re truly sorry for the frustration and stress this situation caused, and we understand how upsetting it can be when a booking does not proceed as expected.

We would like to gently clarify that your booking was not fully confirmed by the airline at the time of payment. In such cases, the airline may revise fare conditions, including baggage allowance, before final ticket issuance. Unfortunately, until the airline confirms the booking, we are unable to issue e-tickets, and any changes to baggage or fare rules are controlled by the airline, not by us.

Regarding the refund, we would like to confirm that your full payment was successfully refunded once the booking could not be finalized, in line with our policy. At no point was there any intention to withhold your funds, and we regret any delay or miscommunication during this process.

We sincerely apologize if our communication did not meet your expectations at the time. Your feedback is valuable and helps us improve our service and clarity for future customers.

Thank you for your understanding, and we wish you all the best with your future travel plans.

5つ星のうち3の評価

No ticket and ref provided now shows cancelled on the American Airlines website

I have booked flights in November sent details back then no ref number BA flights for April . Have sent 2 emails 1 online message and 2 phone calls to ascertain when I will get tickets or ref to go into booking and no response keep getting fobbed off that I’ll get a call back it’s an easy answerable question not happy
After finally receiving a e-ticket with a reference I contacted American Airlines where I was told they could see a booking but it was not verified. I have asked the company to verify after they are asking me for more money for baggage as I am not convinced I am getting these tickets and I fly in April. Today 6/2 I checked the booking ref and the flights have been cancelled! Have sent email and if no response within 24 hours will be contacting my bank for a refund!

2026年1月19日
自発的なレビュー
Globalflightcatchers ロゴ

Globalflightcatchers からの回答

Hello,

Thank you for getting in touch, and please accept our sincere apologies for the inconvenience and frustration you’ve experienced. We completely understand your concern, especially with travel planned for April, and we’re sorry that our response time did not meet your expectations.

There was no intention to delay or avoid your request. The delay in providing the booking reference was due to the airline’s confirmation process, and we regret that this was not clearly communicated to you earlier. We appreciate your patience and understand how important it is to have clarity and peace of mind regarding your booking.

We are now reviewing your reservation as a priority and will update you shortly with the relevant details. Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve this for you.

5つ星のうち1の評価

This is absolutely legit scammer

This is absolutely legit scammer. Do not trust on this company. Your booking will be confirmed after that you will not receive the E ticket. They are scamming you. They just want to get your money and they will make excuses. the ticket is expensive now you need to pay more money so we can confirm your ticket blah blah do not trust police already on the way.

2026年1月16日
自発的なレビュー
5つ星のうち1の評価

Purchased some tickets to fly from mcr…

Purchased some tickets to fly from mcr to isb this company had advertised tickets with checked in luggage plus hand luggage once we recieved the e ticket it showed in my as 7kg hand luggage, after discussion with the customer service they told us that there was no hand luggage and one of the tickets were not confirmed. Once we tried to cancel they would let the call ring and put us straight on hold or hang up. After numerous attempts of trying to reach out to the customer service team via phone and email they stopped responding. Have had to dispute this with the bank as mid sold.

2026年1月17日
自発的なレビュー
5つ星のうち5の評価

Could not give a stronger…

Could not give a stronger recommendation. These guys worked magic. They got me seats for a holiday during the very busy New Years holiday period at a decent price. They stayed the course in finding me the seats at the price and I could not be more grateful.
Very Professional team.
Thanks again chaps. 🙏🏿🙏🏿👍🏿👍🏿

2025年12月11日
自発的なレビュー
5つ星のうち1の評価

We booked flights for December in…

We booked flights for December in August. When we got the email saying our tickets would be sent 5-6 weeks before the flight, we were a little concerned. Now 4 weeks out, we still don’t gave anything despite us trying to contacted them repeatedly

2025年12月1日
自発的なレビュー
5つ星のうち1の評価

DO NOT BOOK WITH THIS SO CALLED…

DO NOT BOOK WITH THIS SO CALLED COMPANY. They take your money for a flight, don’t ring you back for days in which time they come back to you with a flight nearly double the price. Waiting for a refund now for two flights as we have to book different flights. Shocking scam artists! Look at the reviews via google for others who have experience with these con artists. Would give no stars if I could. Please take note of all this before you book. Go with sky scanner.

2025年11月15日
自発的なレビュー

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