Efficient delivery of fire rope , adhesive and glass. Provision of tape on web site for tidying up cut rope ends would be good.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The instructions for ordering and sending off the template were clear and precise. The post office held us up for over a week but Glowing Embers agreed readily to wait the extra time to receive the te... もっと見る
Fantastic service from start to finish The website explains everything you could possibly need to know. Size shape width etc.as a women who hasnt had much need to order a new piece of glass for my l... もっと見る
Exactly what I ordered, exactly to my custom measurements. Arrived very quickly and very well packaged. The glass withstands the temperatures of my very hot woodburner. The price was the best I could... もっと見る
企業情報
当該企業による記述
Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.
連絡先
20-28 Albert Road, CM7 3JQ, Briantree, 英国
- 01376555182
- enquiries@glowing-embers.co.uk
- glowing-embers.co.uk
4.5
優良
270件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 81％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
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Parts supplied excellent but.....
Parts supplied excellent. However, quite small packet that could have been sent by a much cheaper method but still charged £13 for shipping which is outrageous and frankly feels unpalatable. Not impressed when I saw size of packet received. I was also a returning customer which clearly makes no difference
2026年4月30日
自発的なレビュー
Glowing Embers からの回答
Thank you for your feedback and for returning to us! We are so pleased you are happy with the product but are saddened to hear of your disappointment with regards to the £12.99 delivery charge for the product. Regrettably, due to the ever increasing fuel and energy charges, couriers fees are increasing to reflect this. We do fully understand your stance and please rest assured we are always reviewing our couriers to continue to offer an efficient delivery service that is also competitive, wherever possible for our range.
Excellent service, fast delivery fits well
Excellent service, came quickly and was well protected, fits perfectly not much else to say for a piece of glass ordered on line with zero human interaction. but would defiantly use again if the need arises
2026年4月27日
Easy to order exactly what was needed
Easy to order exactly what was needed. Quick delivery, very well packaged and competitive price.
2026年4月27日
Today I ordered my 4th glass
Today I ordered my 4th glass, all which have broken whilst trying to fit. For the first 3 it is possible that I gave the wrong measurements, but for this last one I know the measurements were correct. However the glass which came had the same size as the recess,so its only natural that something had to give ie broken glass. The problem that I see is that no one told me a reduction had to be made for expansion. When I first ordered a glass I mentioned the expansion and was told this would be done automatically, which wasn't. However this time you gave me a reduction of 2mm all round. So all I can say is wait till this one comes and then see what happens. Lets hope there is a great improvement. Yours faithfully G.Hebden
2026年4月30日
自発的なレビュー
Glowing Embers からの回答
Thank you for your comments. We are very sorry to hear this and for any disappointment caused. Our Made To Measure glass cutting service provides our customers with the option to select precise measurements for a multitude of stoves/appliances. Due to this, we rely on our customers confirming the exact measurements in millimetres to ensure an accurate fit to these requirements. The measurements provided changed by several millimetres for each order, at which point our representative recommended seeking the advice of a chimney sweep for direct assistance/clarification before ordering, to ensure you receive what is required. We do hope this order is suitable on this occasion.
Good customer service from Carolyn in…
Good customer service from Carolyn in helping chase a lost order and a prompt refund when it couldn’t be found.
2026年4月7日
Delivered promptly
Delivered promptly, exactly as described and a good price. Thank you, will definitely use again.
2026年4月1日
Glass fitted perfectly
The glass itself was a perfect size, no marks or scratches and was wrapped well for transport. Only downside for me is that they used yodel for delivery! Paid extra for next day delivery but didn’t arrive. Not glowing embers fault but that’s the only thing that dampened my experience with them.
2026年4月1日
Glass spot on
2026年3月31日
Logbunner
The glass was a great fit and delivered well on time.
If needed again I would always have you in mind
2026年3月30日
I have had 2orders delivered .
I have had 2orders delivered in the last month,due to my mistake when measuring the first order to big.The second one was a perfect fit and both orders were delivered quickly and efficiently.Thankyou for your service.
2026年4月6日
自発的なレビュー
Excellent service
The order arrived very quickly and is good quality. Excellent service, thank you
2026年4月16日
自発的なレビュー
Fast delivery!!
2026年3月31日
Speedy dispatch and carefully packaged.
2026年3月31日
A great delivery at a great pace
2026年3月30日
Good quality items.
Good service overall and very happy with the products. The only thing which would have been useful, is to have been advised that our items were being delivered by separate companies. Would recommend however.
2026年3月30日
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