Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... もっと見る

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... もっと見る
企業が回答しました
Awesome product and amazing customer service. They want your business, especially if you are in the industry unlike Outbound. Love me CX Core set and the personal help I recieved.
I have used Gloworm products for a long time and still have a couple of XS G1 units floating around that refuse to die. I had moved on to the G2 series and had a few problems, the mark of a good compa... もっと見る
企業が回答しました
企業情報
当該企業による記述
Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
We Stand Behind Our Light Systems
24-month Warranty on Light Heads and G2.x Batteries
連絡先
12 Carr Road, 1042, Auckland, ニュージーランド
- support@glowormlites.co.nz
- glowormlights.com
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Replacement & Spare Batteries
Ordered online. Arrived quickly. We'll packaged.
I wanted the 2 cell battery to attach to headstrap for hiking. It's not too heavy with battery attached to rear of the headstrap and means you don't have to juggle with cables.
Just put on headstrap and off you go. Great for night dog walking, rogaines that finish in the dark and hiking/camping.
Great lights
Customer service was excellent.
Customer service was excellent.
Changing to a better attachment on the bike than the flimsy system provided would be a great benefit to all customers.

Gloworm Lights からの回答
Happy with the light & accessories
Happy with the light & accessories. Great service when I had a problem with the battery
Wide beam works great!
Great product and well made
Great product and well made. The wireless remote pairing is super easy (updated)

Gloworm Lights からの回答
My query was dealt with quickly and I…
My query was dealt with quickly and I was offered a great solution to my problem.
Great lighting system
Great lighting system. I used it in the Winter season when my commute to and from work was dark. I had to use a helmet mounting system from a competitor lighting manufacturer to work with my Laser G1 helmet, which has ridge in the middle. The footcandles were just right on my commute which consists of 4 miles on road, and 8 on rails to trails path. The light pattern and angle is fine for my needs.
Saved by top notch support!
***Update: Gloworm reached out to me and allowed me to explain reason for my review. They are now replacing both of my defective lights even though they are out of warranty. 5 stars just for customer service! I'm excited to try out the updated version that's reported to have rectified the connection issues.
Previous review:
Amazingly bright lights with great battery life. Plagued with battery connection issues.
I own the previous generation with the usb-C battery connection and it's so unreliable that I find them un-useable. Nothing like ripping down a steep tech trail then suddenly finding yourself in pitch black. Unfortunately I am so heavily invested in the product that I can't justify the expense to "trust" the newer batteries with updated connections. I now have $700 out of warranty paperweights.

Gloworm Lights からの回答
The usb connections remain problematic.
The usb connections still suck. We arranged a group buy and all three of us have had to send components in for repair. The warranty folks are good to deal with and they stood by their products. Maybe the new versions are better?

Gloworm Lights からの回答
My rating would be a 2.5
My rating would be a 2.5. They're bright and compact, but this newest version (2.1) still has issues with the remote not turning the light on at times just like the previous lights (2.0). There's no rhyme or reason why it does this, but on a good note, it doesn't happen as often as my 2.0 lights. The 1.0 version I have is still bombproof and never has issues. Can't recommend the 2.0 or 2.1 to anyone until GW figures out the remote issue and random light turn offs.
I've had the 1.0 light for about 4-5ish years, multiple 2.0 lights (wife and I have several) for 3 years, and the 2.1 for about six months.

Gloworm Lights からの回答
Best in class...
Despite being based in Brazil, I go out of my way to use Gloworm lights. They are truly outstanding.
Bon produit
Bon produit, correspond aux attentes. Comme d’habitude, jamais déçu de la qualité.
Thumbs up
Ordered in Europe, lights arrived quickly. There was a small part missing, contacted them and they immediately sent the missing part and it arrived within 2 days. No hassle.
The lights work really well of course, been using one for the last years and now got a second one to have a helmet+handle bar combo. Much better and brighter at a given stated lumen than many other brands.

Gloworm Lights からの回答
XS G2.0 nice light but can’t be trusted
Bought a XS G2.0 light for gravel ultras.
At delivery i was missing QR bar mount adapter for 31.8, contacted Gloworm who sent me a new one.
Tested the light at delivery, looked to be ok. First testride the light did not work. Contacted Gloworm who asked me to perform some kind of reset, after that the light worked again.
Second testride and the light worked ok. Third testride the light stopped working after a couple of hours riding in the rain, no downpour.
After a couple of hours in the dry, the light started working again.
That was it for me, I need to be 100% certain that a light will work when you need it. Gloworm support have been really good, and I sent the light back and got full refund.
To bad for a really nice light, with the ability to change brightness exactly as you wish.

Gloworm Lights からの回答
Got the G2.0 XSV lights
Got the G2.0 XSV lights . Wow they are awesome compared to lights I have had in the past. Amazing brightness. Do yourself a favour and buy the fast charger as my C usb charger took 24 hours to charge the battery. Also if you have a GO Pro mount on your helmet buy the $20.00 go pro light mount that have 4 small screws as it’s very handy to have

Gloworm Lights からの回答
Good Light - Crap Batteries
I have an X2. The light itself is quite good with various lenses.
The power pack is poor. The first one died within 12 months as it wouldn't accept any charge, which was replaced on warranty. Again - at around 12 months I experienced the same issue. They are quite expensive to replace ($150 AUD)
I've found power packs off amazon for $40 (INUI) which run the lights for the same time and brightness which are more robust. The powerpacks weigh less and are shaped like a deck of cards.
Cannot thank you enough for your…
Cannot thank you enough for your amazing lights are so good I’m actually ordering six more with three spare batteries
Can see clearly now
Lights arrived very swiftly, more parts and fasteners than I expected - perfect result, trails are lit up like daytime...
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