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Gloworm Lights レビュー 684

TrustScore 5段階評価の4.5

4.4

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... もっと見る

5つ星のうち3の評価

The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... もっと見る

企業が回答しました

5つ星のうち5の評価

Awesome product and amazing customer service. They want your business, especially if you are in the industry unlike Outbound. Love me CX Core set and the personal help I recieved.

5つ星のうち5の評価

I have used Gloworm products for a long time and still have a couple of XS G1 units floating around that refuse to die. I had moved on to the G2 series and had a few problems, the mark of a good compa... もっと見る

企業が回答しました

企業情報

  1. バイク アクセサリー専門店
  2. 自転車屋
  3. 電子機器会社
  4. 照明製造業者
  5. アウトドア スポーツ用品店
  6. スポーツ用品店

当該企業による記述

Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.

We Stand Behind Our Light Systems

24-month Warranty on Light Heads and G2.x Batteries

Your Gloworm G2.1 Light Heads and G2.x Batteries are covered for 24 months against manufacturing defects and workmanship issues. G1.0 and G2.0 batteries, along with all accessories, are covered for 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.

連絡先

4.4

優良

TrustScore 5段階評価の4.5

684件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

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5つ星のうち5の評価

Replacement & Spare Batteries

Ordered online. Arrived quickly. We'll packaged.

I wanted the 2 cell battery to attach to headstrap for hiking. It's not too heavy with battery attached to rear of the headstrap and means you don't have to juggle with cables.

Just put on headstrap and off you go. Great for night dog walking, rogaines that finish in the dark and hiking/camping.

2026年5月4日
5つ星のうち4の評価

Customer service was excellent.

Customer service was excellent.

Changing to a better attachment on the bike than the flimsy system provided would be a great benefit to all customers.

2026年5月5日
Gloworm Lights ロゴ

Gloworm Lights からの回答

Hi Jill, thanks for taking the time to leave us a review. Based on your feedback at the time of purchase we have updated the Bar Mount Upgrade kit to include the Quarter Turn interface + mount. Thanks for letting us know your feedback then, it's super valuable for us to hear first hand from our customers how our products are working for them!
Happy riding!
Nico

5つ星のうち4の評価

Great product and well made

Great product and well made. The wireless remote pairing is super easy (updated)

2026年5月5日
Gloworm Lights ロゴ

Gloworm Lights からの回答

Hey Andrew, thanks for taking the time to leave us a review. I'll get in touch directly to see if we can figure out why your remote isn't working. Cheers, Nico

5つ星のうち5の評価

Great lighting system

Great lighting system. I used it in the Winter season when my commute to and from work was dark. I had to use a helmet mounting system from a competitor lighting manufacturer to work with my Laser G1 helmet, which has ridge in the middle. The footcandles were just right on my commute which consists of 4 miles on road, and 8 on rails to trails path. The light pattern and angle is fine for my needs.

2026年5月4日
5つ星のうち5の評価

Saved by top notch support!

***Update: Gloworm reached out to me and allowed me to explain reason for my review. They are now replacing both of my defective lights even though they are out of warranty. 5 stars just for customer service! I'm excited to try out the updated version that's reported to have rectified the connection issues.

Previous review:
Amazingly bright lights with great battery life. Plagued with battery connection issues.

I own the previous generation with the usb-C battery connection and it's so unreliable that I find them un-useable. Nothing like ripping down a steep tech trail then suddenly finding yourself in pitch black. Unfortunately I am so heavily invested in the product that I can't justify the expense to "trust" the newer batteries with updated connections. I now have $700 out of warranty paperweights.

2025年5月10日
Gloworm Lights ロゴ

Gloworm Lights からの回答

Hey Joe, sorry to hear you haven't had an ideal experience! I'll drop you an email directly to get this sorted ASAP. Cheers, Nico

5つ星のうち2の評価

The usb connections remain problematic.

The usb connections still suck. We arranged a group buy and all three of us have had to send components in for repair. The warranty folks are good to deal with and they stood by their products. Maybe the new versions are better?

2025年9月2日
Gloworm Lights ロゴ

Gloworm Lights からの回答

Hi there Bill.

Really sorry you haven't had the best run with your lights. As you mention, I thought we'd got this resolved now though? Let me know via email if this isn't the case and we'll get things sorted for you.

We have done away with the USB-C connectors with the G2.1 range and have had great results so far around durability.

Cheers,
Nico

5つ星のうち3の評価

My rating would be a 2.5

My rating would be a 2.5. They're bright and compact, but this newest version (2.1) still has issues with the remote not turning the light on at times just like the previous lights (2.0). There's no rhyme or reason why it does this, but on a good note, it doesn't happen as often as my 2.0 lights. The 1.0 version I have is still bombproof and never has issues. Can't recommend the 2.0 or 2.1 to anyone until GW figures out the remote issue and random light turn offs.
I've had the 1.0 light for about 4-5ish years, multiple 2.0 lights (wife and I have several) for 3 years, and the 2.1 for about six months.

2026年5月4日
Gloworm Lights ロゴ

Gloworm Lights からの回答

Hey there Bryan, sorry to hear you're having some trouble with your remote, this doesn't sound right! I'll drop you an email directly to see how we can get this resolved.
Cheers,
Nico

5つ星のうち5の評価

Thumbs up

Ordered in Europe, lights arrived quickly. There was a small part missing, contacted them and they immediately sent the missing part and it arrived within 2 days. No hassle.

The lights work really well of course, been using one for the last years and now got a second one to have a helmet+handle bar combo. Much better and brighter at a given stated lumen than many other brands.

2026年2月5日
自発的なレビュー
Gloworm Lights ロゴ

Gloworm Lights からの回答

Hey Chris, thanks for sharing your Gloworm experience !

5つ星のうち2の評価

XS G2.0 nice light but can’t be trusted

Bought a XS G2.0 light for gravel ultras.
At delivery i was missing QR bar mount adapter for 31.8, contacted Gloworm who sent me a new one.
Tested the light at delivery, looked to be ok. First testride the light did not work. Contacted Gloworm who asked me to perform some kind of reset, after that the light worked again.
Second testride and the light worked ok. Third testride the light stopped working after a couple of hours riding in the rain, no downpour.
After a couple of hours in the dry, the light started working again.
That was it for me, I need to be 100% certain that a light will work when you need it. Gloworm support have been really good, and I sent the light back and got full refund.
To bad for a really nice light, with the ability to change brightness exactly as you wish.

2025年5月21日
自発的なレビュー
Gloworm Lights ロゴ

Gloworm Lights からの回答

Hi Christian, thanks for taking the time to leave us review. I have to agree that you didn't have the best experience with Gloworm in this case, and for this I apologise! Normally we would have attempted to resolve the problems you experienced with your light via our comprehensive warranty program. However in this case, you were set on returning the light so we duly obliged. Hopefully you might give us a chance in the future to prove our products are as good as we think they are. All the best.

5つ星のうち5の評価

Got the G2.0 XSV lights

Got the G2.0 XSV lights . Wow they are awesome compared to lights I have had in the past. Amazing brightness. Do yourself a favour and buy the fast charger as my C usb charger took 24 hours to charge the battery. Also if you have a GO Pro mount on your helmet buy the $20.00 go pro light mount that have 4 small screws as it’s very handy to have

2025年5月7日
自発的なレビュー
Gloworm Lights ロゴ

Gloworm Lights からの回答

Hi Pete. Glad to hear you're loving your XSV. Thanks also for sharing your tips. Happy riding!

5つ星のうち3の評価

Good Light - Crap Batteries

I have an X2. The light itself is quite good with various lenses.
The power pack is poor. The first one died within 12 months as it wouldn't accept any charge, which was replaced on warranty. Again - at around 12 months I experienced the same issue. They are quite expensive to replace ($150 AUD)

I've found power packs off amazon for $40 (INUI) which run the lights for the same time and brightness which are more robust. The powerpacks weigh less and are shaped like a deck of cards.

2025年4月24日
自発的なレビュー

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