Goldcar Rental レビュー 

Une arnaque complète!
Nous avons loué un véhicule familial pour 5 jours et demi, de modèle T-Roc ou équivalent. Nous avions calculé la volumétrie du coffre pour pouvoir passer nos 5 bagages cabine dans le coffre. À la prise du véhicule, trois arnaques à soulever :
-à la place du T-Roc, nous avons eu un modèle Atto 2 de BYD: 50 litres de coffre en moins pour le même prix de base.
- un simple réhausseur qui vaut 40€ max à l’achat nous a coûté 22,13€ pour 6 jours! Alors même que nous l’avions déjà inclus dans le contrat de location de départ!
- Idem pour le 2eme conducteur qui a coûté 46,72€, alors que c’était déjà initialement inclus dans la réservation!
Nous avons donc payé 2 fois ces services, à la commande et au moment de récupérer le véhicule.
Par ailleurs, nous avons payé 80€ de taxes.
Au total, au lieu de payer 303,64€, nous avons payé 454,44€, soit 50% de plus que le prix annoncé à la réservation!!
À la restitution, accueil très froid et dédaigneux, du jamais vu dans toutes nos nombreuses vacances et locations de voiture dans les différents pays d’Europe. La personne très désagréable qui a réalisé le Check-out nous a tout de suite indiqué qu’il manquait de l’essence: effectivement, nous n’avions pas fait le plein à l’aéroport mais sur la route à une quinzaine de km de peur de ne pas trouver de station essence plus proche. Il nous a donc indiqué qu’il allait retirer de l’argent sur la caution pour payer l’essence manquante (15km!). Nous lui avons indiqué notre désaccord, argumentant sur le fait que nous n’avions pas reçu un véhicule équivalent en volumétrie de coffre. Il nous a fait signer un document sur lequel ne figure aucune mention (pour précision la voiture a été rendue impeccable), et quelques heures plus tard nous recevons un mail indiquant 11€ de ponction sur la caution. Je n’ose imaginer ce que nous aurions dû payer si nous avions eu le moindre problème de carrosserie.
Le système de contractualisation ne vaut donc rien, c’est une totale arnaque, sans respect de la loi. À fuir.

AVOID. AVOID. AVOID booking car hire with Goldcar if possible.

Honestly one of the worst pieces of customer service I have experienced. I arrived into Malaga Airport at the Goldcar desk on Saturday 18th of July, 2026 where I can only describe a Goldcar agent being abrupt & aggressive with a Moroccan man ahead of me in queue. I was taken aback by this.

I proceeded to desk when it was my turn when I was greeted again abruptly a female member of staff. Again very rude. I went through the whole process to be told at the very end of the car hire process that she was refusing my Revolut CREDIT CARD as it was a PREPAID CARD. I asked numerous times how a CREDIT CARD can be a PREPAID CARD & was told ‘Sir you either pay the extra insurance of €235 or we won’t be giving you the car’. This despite me already taking our car insurance for the car as a back up through Ryanair to whom
I made the booking through. Due to it being late at night & no other means of transport to get to my destination. I was left with little option as I was getting nowhere.

Please do not make the same mistake as me & booking with these jokers. They are a farce.

Un noleggio auto di 6 giorni in Sicilia mi è stato negato perché non in possesso della carta d'identità. Nonostante fossi cittadina italiana ed ero munita di passaporto italiano, patente italiana e carta di credito italiana. Sono un'agente di viaggio e gestisco prenotazioni per noleggio auto da oltre 15 anni. Non mi era mai capitato nessuna azienda che negasse il noleggio per mancanza di carta d'identità. Veramente un servizio scadente e regole contrattuali a limite del ridicolo.

Worst rental company ever, totally corrupt as you can see from previous reviews.
Brand new car with no scratches, dropped off putting key through a drop-box in same condition as collected. Before going through airport check-in, i returned to the car to take a video as proof, but when i got there 3 of the staff were in the office. All three said the car had been checked and passed as ok. Once thro passport control at Murcia airport i recieved an email with a bill for 220 euro. Phoned immediately and explained to helpline, and they said we will sort it. Back in UK and email again saying an additional 50 euro admin. What a joke, they should not be able to get away with this.

Affitto all'aereoporto di Palermo da Denuncia, all'arrivo mi chiedono di pagare un assicurazione extra con un costo maggiore di quanto speso per l'intero noleggio compreso già di assicurazione aggiuntiva extra, al mio rifiuto addirittura mi definiscono incapace e mi augurano di tornare con l'auto intera, al rientro trovano un graffio inesistente sul cerchio e non segnalato prima del ritiro. Mi arriva il conto con richiesta di pagamento (che detraggono dalla mia carta lasciata come garanzia e per altro non ancora restituita dopo 7 gg.) 141 euro per sostituzione cerchio di una pandina.

Arrived to 1 hour early and didn’t release the car until the exact time made me get into a two hour queue

I would like to report a terrible and completely unfair experience with Goldcar in Mallorca (booked through the Key'n Go service).
​I picked up the car via their self-service automatic kiosk. At pickup, no staff was present for a joint inspection, and the printed contract had no notes regarding the bodywork condition or pre-existing damage in the "Observaciones" section.
​I returned the car on a Saturday outside office hours, dropping the keys in the designated box after refueling the tank. Just a few hours after returning it, I received an automated email requesting a €92.12 charge for an alleged damage management penalty (UAR - Informe de Accidente No Contestado).
​Upon my immediate dispute, customer support demanded that I provide photo evidence from the time of pickup to "prove" the damage was already there. In short:
​They deliver the car in a 100% automated mode without issuing a handover report detailing existing damage.
​Upon return outside office hours, they attempt to charge you for pre-existing damage.
​They expect the customer to carry out the inspection work that should be their responsibility.
​Aggressive customer handling based on automated processes aimed only at adding unfair fees. I strongly advise against using this company, especially their self-service options, if you want to avoid unpleasant surprises after your vacation.

Ho affittato una macchina all'aereoporto di Madrid tramite il sito Do You Spain. Appena arrivato mi è stato detto che la copertura assicurativa completa che avevo acquistato non era veramente completa e che dovevo acquistarla nuovamente da loro perdendo i soldi della precedente e pagan do considerevolmente di più.Alla restituzione non mi è stato contestato niente...la macchina era esattamente nelle condizioni in cui mi era stata consegnata con qualche graffio che avevo comunque fotografato. Tornato a casa mi arriva un documento di riepilogo in cui la macchina appare segnata dappertutto. Per fortuna avevo la copertura completa. Mi vengono però addebbitati 70 euro per il chilometraggio in eccesso cosa che non mi era stata ASSOLUTAMENTE detta al momento del contratto. Pessima esperienza.

Esperienza pessima sotto ogni punto di vista. Li definisco incompetenti, inaffidabili e non chiari.

Avevo prenotato e pagato integralmente il noleggio due giorni prima con carta di credito tramite il sito UFFICIALE GOLDCAR.La carta che mi è stata successivamente richiesta al banco non serviva per il pagamento del noleggio, già effettuato, ma esclusivamente come garanzia per eventuali danni al veicolo.

Il problema è che sul sito non viene indicato in modo chiaro quale tipologia di carta sia obbligatoriamente accettata come garanzia. Arrivato all'aeroporto di Cagliari, ho presentato la mia carta di credito American Express e mi è stato comunicato che non era accettata. Ho quindi chiesto se fosse possibile utilizzare una carta di debito o un'altra carta di credito: mi è stato risposto di sì. Ho mostrato la mia carta di debito presente nel Wallet del cellulare, ma mi è stato detto che il loro POS non era abilitato ad accettarla.

A quel punto mi sono chiesto come sia possibile offrire un servizio con regole così poco trasparenti. La sensazione è che il cliente venga messo nelle condizioni di perdere la prenotazione e il denaro già versato a causa di informazioni incomplete o poco evidenti. Il rimborso, infatti, non mi è mai stato riconosciuto.

L'accettazione dei clienti è stata scandalosa: circa 20 minuti per consegnare ogni auto. Davanti a me c'erano tre clienti e, dopo oltre un'ora di attesa senza riuscire a ritirare il veicolo, mi sono rivolto all'ufficio di fronte, Locauto. In meno di un minuto mi hanno consegnato l'auto, senza alcun problema relativo alla carta di garanzia o ai pagamenti tramite Wallet. La differenza di organizzazione e professionalità è stata evidente.

A completare il quadro, ho riscontrato scortesia e scarsa professionalità da parte delle addette al banco.. Le critiche hanno senso se servono a migliorare: auspico che questa esperienza venga presa come uno stimolo per offrire un servizio più corretto, trasparente e professionale.FERDINANDO ELLENO

1 star — Predatory practices at Thessaloniki Airport

I rent cars ~12 times a year and have done for 15 years. What happened at Goldcar Thessaloniki on 11 July 2026 is the worst rental experience I've ever had.

1. Undisclosed €25 Night Fee — not on the voucher, not mentioned during booking. My flight was delayed (they had the flight number). After charging me, the agent said his manager wanted €40 but €25 was "ok." Textbook pressure tactic.

2. Fuel deposit €159 for a 7/8 tank worth ~€79. Double the fuel value. Even a full tank is only €90.

3. They bundled the €1,400 excess deposit and €159 fuel deposit into one €1,559 charge, refusing to separate them. The agent claimed "the system doesn't allow it." False — every other rental company I've used in 15 years processes these separately. The purpose is obvious: inflate the total so your card gets declined, then sell you insurance to bring it down.

I have video evidence. Complaints filed with the Hellenic Consumer Ombudsman, European Consumer Centre, ECRCS, and Greek Ministry of Development.

Do not rent from this branch.

Ho prenotato tramite motore di ricerca una vettura media a Parigi S.D.G. per 4 giorni, richiesta di 2500€ di cauzione se non facevo la loro assicurazione,follia (2500€).
Ho dovuto accettare la loro assicurazione 180 € per 4 giorni.
Servizio scortese e arrogante alla consegna dell'auto.

Poor service, intransigent, will not use again

DO NOT RENT FROM GOLDCAR. BASICALLY THEY ARE CROOKS. I ENDED UP Having to PAY 3 TIMES MORE THAN MY RESERVED CONTRACT. THEY LOOK FOR EVERY ANGLE TO SCAM YOU, NULLIFY YOUR CONTRACT AND THEN FLEECE YOU. GO ELSEWHERE AND BOOK FOR MORE WHICH WILL BE FAR CHEAPER.

I am extremely disappointed with my experience with Goldcar in Olbia.

We had a prepaid rental car booking for 17 July 2026. Unfortunately, our easyJet flight from London Gatwick was significantly delayed through no fault of our own. While we were still on the aircraft and approximately five hours before our arrival, we telephoned Goldcar to explain the situation and advise that we would not reach the branch before closing.

Despite providing advance notice, we were told the vehicle could not be held, no alternative arrangements could be made, and we would not be able to collect the car the following day.

As a result, our prepaid booking worth £293.23 was treated as a no-show with no refund. We then had no choice but to book another rental car at a cost of €569.54 so that we could continue our holiday.

What I find most disappointing is not simply the application of the terms and conditions, but the complete lack of flexibility despite us doing everything we reasonably could. We contacted Goldcar before the office closed, explained that the delay was caused by the airline, and asked for assistance. We also contacted them again the following day, but they refused to offer any solution.

I understand that businesses have policies, but I believe there should also be reasonable discretion when customers proactively notify the company of circumstances entirely outside their control.

I hope Goldcar will review this case and reimburse the cost of our original booking as a gesture of goodwill. I would happily update this review if the matter is resolved fairly.

Bad service, bad experience. Charge us for nothing, I would not recommend this service again. Worst experience of my life.

Affitto Parigi, siccome ho prenotato la macchina tramite booking,loro in caso di danneggiamento anche con ragione,ti levano comunque i soldi dalla carta e poi te li fai restituire da booking, a meno che non fai ulteriore assicurazione con loro. Alla consegna ho controllato il veicolo in ogni cm...con il garage buio ho dimenticato i cerchioni. Risultato??? 330 euro per un cerchione precedentemente graffiato che non ho assolutamente danneggiato io. Da come hanno controllato la macchina al rientro è impossibile che non lo avessero saputo e non segnalato con il precedente affitto. In rete si consigliava di farsi dare la precedente scheda di riconsegna per la contestazione. Fortuna assicurazione ha coperto, facendogli comunque notare che il danno era sicuramente pregresso. Mai più

VI DENUNCIO PESSIMA ESPERIENZA, CERCANO DI RUBARCI I SOLDI IN QUALSIASI MODO NON ESISTE TI ADDEBITANO SOMDI A CASO, VI MANDO ALLE IENE PEZZI DI DELINQUENTI ORRIBILI CHE SIETE SCHIFOSI

Firstly Goldcar should be removed from DO YOU SPAIN.COM
At Alicante Airport we went to collect our already paid for Hired Car which they refused to give us unless we paid for alledged scratches on a Car hired 3 years previous(2023)
The staff member was agressive and very rude, demanded the money be paid.
We will not use Goldcar again, be very carefull and read the small print.

We had rented two cars at Goldcar through Booking.com, but when we arrived at Milano, Bergamo Airport on July 7th, the "Mussolini-esque" man behind the counter refused to give us the cars because my wife's Visa card was missing one letter from her name—simply because there hadn't been enough space for the full name on the card. This man was extremely rude and downright abusive; after two hours, he offered to let us have the cars for double the price.
Instead, we went with Hertz; they were polite, provided excellent service, and we are very satisfied with HERTZ 😇

We got charged 200€ for a damage we didnt do. We got peoof with pictures that the damage was there before we used the car, but we send the proof after the rental so it wasnt valid anymore too late. Now we have to pay for something we didnt do. Plus very long waiting times & rude customer service.