Received my Smugs today, got the ones available through John Lewis with CF Stead leather, much cheaper than the horween leather ones on Gorals own site. Hard to imagine horween leather being worth £10... ãã£ãšèŠã
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Brilliant customer service. Some small delays due to issues outside of gorals control but they went out of their way to sort it out and get the order were it needed to be
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Everything was easy. Shoes came out in amazing condition and build; I've never bought an expensive pair of shoes before, only boots, so this was a new experience for sure. Pre-order lead times wouldn... ãã£ãšèŠã
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Unreliable. Zero customer service. Late responses never followed up. Still without these pricey and paid for shoes 12 week later. No information. Promises not kept. Great pity but I do not think I cou... ãã£ãšèŠã
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Goral is a Sheffield-based company that designs and handcrafts high-quality shoes and sneakers using premium materials. Our shoes are stylish, comfortable, and durable, suitable for any occasion. We're committed to exceptional customer service and building long-lasting relationships with our customers. Shop with us today to experience the difference high quality craftsmanship can make.
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Goral & Son Ltd, Forum House, 35 spital hill, S4 7LD, Sheffield, è±åœ
- 0114 242 0641
- customerservices@goral-shoes.co.uk
- goral-shoes.co.uk
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Mellor II
Lovely shoes but a bit of a nightmare on the exchange due to sizing... I did receive an email advising of the issues from Dominic which made the issue understandable.
I have ordered another pair from Goral so the product is second to none and hopefully the issues have been ironed out.

GORAL ããã®åç
The shoes were delayed beyond the usualâŠ
The shoes were delayed beyond the usual deadlines due to the factory holiday shut down. This was not a problem for me as I have lots of trainers and if time sensitive would not have ordered in the summer holiday season. However, the email did promise a shoe care kit as an apology which never arrived.
Again this was not an issue with me as I have a cupboard full of premium shoe care products but I can see someone for whom this was a special purchase being a little disappointed. That is why I removed one star.
Regarding the product, I own many similar shoes from Loake and Artisan Lab and these seem a little more premium with better leather but they were more expensive. Be aware that the sizing is on the snug side. I usually buy UK size 12 in the above brands and also in boots and dressier shoes from brands like Crockett and Jones and Cheaney. For these I ordered UK size 13 and despite having narrow feet they are a snug fit with a narrow-ish toe box.
First-class material, excellent workmanship, wonderful wearing comfort!
First-class material, excellent workmanship, wonderful wearing comfort!
The fifth star is not there (yet): I still have to find out why a cross fold forms below the lacing already at the first wearing. Have I not laced correctly? Is the shoe a little too wide for my foot? Does the tab in the tongue not pull the tongue up enough?
Excellent quality sneakers
Excellent quality sneakers, perhaps the best in the world. Delivery was unfortunately very slow, but the sneakers were worth the wait. Highly recommend!
Amazing quality and craftmanship
Amazing quality and craftmanship. Really impressive construction and materials.
Perfect fit and as premium as it feels and looks
Great communication, fits my wide feet perfectly and the pair oozes quality in craftsmanship, look and feel.
Great service and excellent products
Unfortunately
Unfortunately, on this occasion you needed prompting to ship my order of Saphir goods
Delays in delivery but patienceâŠ
Delays in delivery but patience rewarded with a great product from a UK manufacturer
The shoes are absolutely wonderful
The shoes are absolutely wonderful. Shipping is extremely fast when actually sent. (Yes, it takes a bit for this to happen, but remember, hand made shoes)
Excellent Quality
Quality of the product is outstanding. Fit, form and build quality excellent. My issue only having to pay additional 50% import tax on them makes them indeed pricey.
Beautiful and extremely high-quality
The product is very high quality and beautiful! I really appreciate the team's effort in sending me a compensation for the delay.
Quality in a boxâŠ
I donât usually pay over £50 for shoes but looking at the website and the quality I thought Iâd treat myself. I went down to Goral in Sheffield as I was unsure of the size I needed, I spoke with Oliver who was very knowledgeable and I tried a few sizes and all was well.
When the shoes arrived they were well packaged, in the box there were also spare laces, a bag to put the shoes in.
The shoes are quality, extremely well made, wasnât sure whether to wear them or just admire them. I tried them on and walked around the house for a few hours they are so comfortable, I donât even know I am wearing them. All I can say is that I will be ordering from Goral again.
You where kept in the loop at all times
Good quality shoes, but laces far too short.
The shoes seem to be of very good quality, and the fit is fine. The laces supplied are far too short though, I found it impossible to lace and secure the shoes with them.
I liked being kept in touch with theâŠ
I liked being kept in touch with the shoe-making process!

GORAL ããã®åç
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