Received my Smugs today, got the ones available through John Lewis with CF Stead leather, much cheaper than the horween leather ones on Gorals own site. Hard to imagine horween leather being worth £10... もっと見る
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Brilliant customer service. Some small delays due to issues outside of gorals control but they went out of their way to sort it out and get the order were it needed to be
企業が回答しました
Everything was easy. Shoes came out in amazing condition and build; I've never bought an expensive pair of shoes before, only boots, so this was a new experience for sure. Pre-order lead times wouldn... もっと見る
企業が回答しました
Unreliable. Zero customer service. Late responses never followed up. Still without these pricey and paid for shoes 12 week later. No information. Promises not kept. Great pity but I do not think I cou... もっと見る
企業が回答しました
企業情報
当該企業による記述
Goral is a Sheffield-based company that designs and handcrafts high-quality shoes and sneakers using premium materials. Our shoes are stylish, comfortable, and durable, suitable for any occasion. We're committed to exceptional customer service and building long-lasting relationships with our customers. Shop with us today to experience the difference high quality craftsmanship can make.
連絡先
Goral & Son Ltd, Forum House, 35 spital hill, S4 7LD, Sheffield, 英国
- 0114 242 0641
- customerservices@goral-shoes.co.uk
- goral-shoes.co.uk
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 44%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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Great shoes, getting better every time.
Great shoes! Took some time to get them, but this expectation was clearly set up front. When they arrived, the packaging was high quality, had a smell of freshly made shoes, and the shoes looked great. The first wear was impressive, a snug fit with a high level of comfort, I get the feeling these shoes will form to my foot over time but without the discomfort of breaking them in. I’m very happy with them so far and look forward to wearing them. Thank you for making a high quality shoe.
Great quality and craftsmanship!
Great Customer Service
My second order from Goral was for some shoe cream that they recommended for my newly purchased shoes. They were quick to respond to my initial query and my order was fulfilled satisfactorily.
These shoes were a surprise gift for my…
These shoes were a surprise gift for my birthday from my wife. She used the other brand sizing chart to get the size for my Goral shoes. The sizing was spot on and the turn around time was surprisingly short for a hand made shoe. The feel of the shoes are amazing and I’m looking forward to my next pair
Great product
Keeps customers informed about the status
I was informed every step from order to production and shipping of the my shoes. The quality is great.

GORAL からの回答
The shoes were too tight and you guys…
The shoes were too tight and you guys would not give me a return label. It was a horrible experience shopping with you. I am now stuck with shoes that are not useful to me.

GORAL からの回答
Happy with the shoes and communication
Happy with the shoes and communication! Very pleasant experience

GORAL からの回答
Excellent Footwear.
This is the second pair of footwear I have purchased from Goral because quite frankly they are fantastic. There is a clear difference between mass produced footwear and Goral's handcrafted sneakers in styling materials comfort and overall presentation.
When you open the outer box you are greeted with a thank you message and a photo of the staff at Goral, and despite having purchased two pairs of footwear it still felt special/gratifying the second time around.
My first pair were a limited run of Rose Anvil x MUGGs high top sneakers with shearling leather lining to keep the feet warm, you just can't get this level of comfort from the high street. My latest pair are Hasler sneakers with a tweed design which are off the chain for want of a better expression.
Pure quality you get what you pay for, you feel it you know it and it's made in England.

GORAL からの回答
Great quality, not so great sizing for wide feet
Shoes are phenomenal, probably the best quality leather you can get. There aren't any stitches out of place and every detail is perfect. Fast shipping with no delays in production. For reference I ordered the Mellor II,
Unfortunately if you have wide feet the sizing is not very clear. I have a 268mm long and 118mm wide foot and ordered a size 10UK Wide. This did not fit, even after stretching the shoe and undoing the laces, this of course creases the leather and also makes it non refundable.
I would be cautious of sizing if you have abnormal feet.

GORAL からの回答
Great Experience!…
Web site is well designed and simple to navigate. I picked "the perfect" shoe for me, which arrived earlier than estimated and, most importantly, fits properly!

GORAL からの回答
Great shoes, great communication
Very responsive and accurate communication prior to purchase and shoes exceed expectations!

GORAL からの回答
Sent out extra pair of laces…
Sent out extra pair of laces immediately.Great customer service as you would expect from an old firm.

GORAL からの回答
High quality footware
Very easy to order and since I have ordered from them before I am familiar with the sizing (true to size for me).
The fit is great and I look forward to wearing them for years to come.

GORAL からの回答
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