Faulty item, sent videos etc so its clear to all there is a problem. They don't want to replace it so dragging their feet, probably hoping i will go away. Post sales support is terrible, be warned
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
First of all - amazing products. Very sturdy, thick glass (in the words of my fiancee: "you could bash at least 7 zombie's heads in during an apocalypse before the large one would break" lol). Quick... もっと見る
企業が回答しました
Expected UK delivery from a .co.uk business but it seems to come via the EU with customs etc to wait for. BTC payment had a minimum spend so couldn't use that. Amex also didn't work. Tracking n... もっと見る
Over a week to actually send the item despite being provided tracking info on day of purchase. Attempts to contact them had 0 response. Items coming from abroad so probably get charged import... もっと見る
企業が回答しました
企業情報
当該企業による記述
Grasscity® is UK's best online headshop with the largest selection of bongs, dab rigs, water pipes, glass pipes, bubblers, vaporizers and smoking accessories. Free Same Day Shipping within the UK and Price Matching!
連絡先
Gyroscoopweg 64, 1042 AC, Amsterdam, オランダ
- +31204204623
- support@grasscity.com
- grasscity.co.uk
3.0
まあまあ
598件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great shop quick delivery
Ordering was easy, item arrived really quickly considering I was a UK customer, discount was a great touch and the item is exactly as described and as I wanted, thank you Grasscity
2023年2月15日
自発的なレビュー
Grasscity UK からの回答
Hello Mike,
Thank you for the 5-star review!
We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!
GC Aftercare
Bit pricey delivering but very good and…
Bit pricey delivering but very good and fast
2023年2月20日
自発的なレビュー
Grasscity UK からの回答
Hello!
We really appreciate you taking the time to share your experience with us. We count ourselves lucky for customers like you. We look forward to serving you again in the future!
GC Aftercare
item arrived broken
2023年2月16日
自発的なレビュー
Grasscity UK からの回答
Hello Dermott,
We’re very sorry to hear you received a broken item. Would you be able to send us first a picture of the said broken/damaged item, please? You may send it to our customer support team via email at support@grasscity.com.
GC Aftercare
Fair price's quality goods shipping on…
Fair price's quality goods shipping on time good customer service so I give 5 stars thanks grass city
2023年2月16日
自発的なレビュー
Grasscity UK からの回答
Hello Nat,
We appreciate the fantastic review and are glad we could be of service.
We look forward to serving you again!
GC Aftercare
Grasscity UK からの回答
Hello Andrew,
Thank you for the 5-star review!
We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!
GC Aftercare
Grasscity UK からの回答
Hello Christopher,
Thank you for the 5-star review!
We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!
GC Aftercare
Got charged for something I didn't order
A second item that I had removed from my basket somehow got readded to the order. This was not in the total when I ordered but they have charged me for it. Customer service so far has been unresponsive. Why don't they have a phone number on their website? Getting a hold of them is a chellenge.
2023年1月23日
自発的なレビュー
Grasscity UK からの回答
Hello Ben,
Thank you for your review and for letting us know about this! We value customer satisfaction above all and would like to have the opportunity to investigate your feedback further. If you can share your order number and contact our customer service via support@grasscity.com, we will gladly assist you further to resolve this issue as quickly as possible.
GC Aftercare
Shopping was easy, Great selection
Shopping was easy. Pricing and stock are very good. Shipping is quick.
2023年1月8日
自発的なレビュー
Grasscity UK からの回答
Hello David,
Thank you for the 5-star review!
We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!
GC Aftercare
Grasscity UK からの回答
Hello Sharon,
Thank you for the 5-star review!
We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!
GC Aftercare
Amazing quality products
Amazing quality products, very timely delivery, fantastic customer service team and communication
2023年1月7日
自発的なレビュー
Grasscity UK からの回答
Hello Dylan,
We appreciate the fantastic review and are glad we could be of service.
We look forward to serving you again!
GC Aftercare
Thank you for a good service
2022年12月21日
自発的なレビュー
Grasscity UK からの回答
Hello Tony,
Thank you for the 5-star review!
We appreciate you for taking the time to leave us your feedback and we look forward to serving you again. :)
GC Aftercare
Doesn't deserve even one star.
Doesn't deserve even one star.
Order never arrived and every time I contact customer service they send me the same carbon copy response
2022年11月23日
自発的なレビュー
Grasscity UK からの回答
Hello Sachini,
Thank you for your review and for letting us know about this! We value customer satisfaction above all and would like to have the opportunity to investigate your feedback further. If you can share your order number and contact our customer service via support@grasscity.com, we will gladly assist you further to resolve this issue as quickly as possible.
GC Aftercare
Grasscity UK からの回答
Hello!
Thank you for the 5-star review!
We appreciate you for taking the time to leave us your feedback and we look forward to serving you again. :)
GC Aftercare
Grasscity UK からの回答
Hello Helen,
Thank you for the 5-star review!
We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!
GC Aftercare
Pleasant to deal with
2022年11月24日
自発的なレビュー
Grasscity UK からの回答
Hello Lachlan,
Thank you for the 5-star review!
We appreciate you for taking the time to leave us your feedback and we look forward to serving you again. :)
GC Aftercare
Great items
Great items
Very speed service.
Good price, and good delivery from France to UK.
Giving the purchases out as Xmas presents.
2022年11月23日
自発的なレビュー
Grasscity UK からの回答
Hello Steve,
Thank you for the 5-star review!
We’re glad to know you were satisfied with our products and services.
Your feedback is appreciated, and we hope to be of service again soon!
GC Aftercare
Great price and great transaction
Great price and great transaction, would defo recommended GrassCity. Thank you very much xx
2022年11月11日
自発的なレビュー
Grasscity UK からの回答
Hello Chris,
Thank you for recommending us in your review!
We’re glad we made your experience with us a great one and will be happy to help you again in the future.
GC Aftercare
Top quality!
2022年11月9日
自発的なレビュー
Grasscity UK からの回答
Hello Louis,
Thank you for the 5-star review!
We’re glad to hear you liked our product!
We look forward to your next purchase. :)
GC Aftercare
Got 15% discount on cartridge vape
Got 15% discount on cartridge vape, great quality for price. Only negative was postage did take 12 days to arrive to UK, which is pretty long by today's standards.
2022年10月29日
自発的なレビュー
Grasscity UK からの回答
Hello Mr. Teo,
We appreciate you for taking the time to leave us your feedback. We're glad you liked the product. Our apologies too for the long shipment.
GC Aftercare
Top class, did take a bit longer but worth it
Was so worried my item might get broken in transit but it was so well wrapped nothing could move an inch.
2022年11月1日
自発的なレビュー
Grasscity UK からの回答
Hello Emma,
Thank you for the 5-star review!
We appreciate you for taking the time to leave us your feedback and we look forward to serving you again. :)
GC Aftercare
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