Faulty item, sent videos etc so its clear to all there is a problem. They don't want to replace it so dragging their feet, probably hoping i will go away. Post sales support is terrible, be warned
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
First of all - amazing products. Very sturdy, thick glass (in the words of my fiancee: "you could bash at least 7 zombie's heads in during an apocalypse before the large one would break" lol). Quick... もっと見る
企業が回答しました
Expected UK delivery from a .co.uk business but it seems to come via the EU with customs etc to wait for. BTC payment had a minimum spend so couldn't use that. Amex also didn't work. Tracking n... もっと見る
Over a week to actually send the item despite being provided tracking info on day of purchase. Attempts to contact them had 0 response. Items coming from abroad so probably get charged import... もっと見る
企業が回答しました
企業情報
当該企業による記述
Grasscity® is UK's best online headshop with the largest selection of bongs, dab rigs, water pipes, glass pipes, bubblers, vaporizers and smoking accessories. Free Same Day Shipping within the UK and Price Matching!
連絡先
Gyroscoopweg 64, 1042 AC, Amsterdam, オランダ
- +31204204623
- support@grasscity.com
- grasscity.co.uk
3.0
まあまあ
598件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Happy customer
Simple order process. Kept well informed thoroughout shipping process, without being bombarded with updates. Arrived quickly with a kind gift. Very happy with product! Well machined and sturdy but not too heavy. Will definitely use Grasscity for future smoking purposes.
2022年1月23日
自発的なレビュー
Grasscity UK からの回答
Hello!
Thank you so much for your 5-star review! We're so glad to hear that your order arrived quickly in good condition and that you are enjoying it :) We look forward to servicing you again in the future!
GC Aftercare
Good service
Good luck overall experience, Very fast reply’s when I had trouble ordering and everything came safe n sound with a lil goodie bag :)
2022年1月21日
自発的なレビュー
Grasscity UK からの回答
Hi David,
Thank you so much for your review! We are glad that you had a pleasant experience ordering from Grasscity and look forward to servicing you again in the future. 😀
GC Aftercare
Happy with everything
Happy with everything. I have no complaints. Would recommend.
2022年1月15日
自発的なレビュー
Grasscity UK からの回答
Hi Vladimir,
Thank you for your 5-star review! We appreciate it a lot and are very glad to hear you are happy with our service and products. Hope to see you back at grasscity.co.uk 😄
GC Aftercare
Grand little bong but delivery time was…
Grand little bong but delivery time was shocking, me bong went further around Europe than I've ever been must've been 5 countries before it hit Ireland.
2022年1月11日
自発的なレビュー
Grasscity UK からの回答
Hi Jason,
Thank you for your review! We appreciate your business a lot and sorry to hear that it took longer than expected to receive your order. We hope to see you back at Grasscity.co.uk so that we can deliver a better experience next time.
GC Aftercare
Very poor service never received the…
Very poor service never received the product in the end had to go for a refund shipping takes too long 2 weeks or more just go to Amazon who ever is reading this!!
2022年1月11日
自発的なレビュー
Grasscity UK からの回答
Hi Ryan,
Thank you for your review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to investigate your feedback further and resolve the issue promptly. Please contact our customer service via support@grasscity.com or send us your order number so we can contact you.
GC Aftercare
Awesome products and lovely freebie…
Awesome products and lovely freebie kit. Thank you guys
2022年1月11日
自発的なレビュー
Grasscity UK からの回答
Hi Daniel,
Thank you for your 5-star review! We appreciate your business and hope to see you back at Grasscity.co.uk 😀
GC Aftercare
Excellent service great qaulity 👍
2022年1月9日
自発的なレビュー
Grasscity UK からの回答
Hi Narinderjit,
Thank you for your 5-star review! We appreciate your business and hope to see you back at Grasscity.co.uk 😀
GC Aftercare
Unbeatable service for the price.
2022年1月9日
自発的なレビュー
Grasscity UK からの回答
Hi Dylan,
Thank you for your 5-star review! We hope to see you back at Grasscity.co.uk 😃
GC Aftercare
Great service
Great service. Ordered a small item was treated like it was a large expensive order & prompt delivery. Excellent!
2022年1月7日
自発的なレビュー
Grasscity UK からの回答
Hi Kelvin,
Thank you for your 5-star review! We appreciate it a lot and are very glad to hear you are happy with our service and products. Hope to see you back at grasscity.co.uk 😄
GC Aftercare
Amazing customer service and great…
Amazing customer service and great prices on quality stuff! Both orders got to Sweden relatively quick and in discrete packaging. Highly recommended.
2022年1月6日
自発的なレビュー
Grasscity UK からの回答
Hi Alexander,
Thank you for your 5-star review! We appreciate it a lot and are very glad to hear you are happy with our service and products. Hope to see you back at grasscity.co.uk 😄
GC Aftercare
Delivery arrived very fast considering…
Delivery arrived very fast considering it was international and near Xmas. Bong came in its own box protected from damage. Couldn't of ask better service.
2021年12月31日
自発的なレビュー
Grasscity UK からの回答
Hi Jordan,
Thank you for your 5-star review! We appreciate it a lot and are very glad to hear you are happy with our service and products. Hope to see you back at grasscity.co.uk 😄
GC Aftercare
Grasscity UK からの回答
Thank you for your 5-star review! We are glad that you enjoyed your experience with us and look forward to servicing you again in the future 😄
GC Aftercare
Would have liked it’s arrival sooner
Would have liked it’s arrival sooner, but apart from that absolutely no complaints. Good product.
2021年12月20日
自発的なレビュー
Grasscity UK からの回答
Hi Jack,
Thank you for your review! We appreciate your business a lot and sorry to hear that it took longer than expected to receive your order. We hope to see you back at Grasscity.com so that we can deliver a better experience next time. 😄
GC Aftercare
Grasscity UK からの回答
Hi Glenn,
Thank you for your 5-star review! We appreciate your business and hope to see you back at Grasscity.co.uk 😀
GC Aftercare
Absolutely no problems whatsoever…
Absolutely no problems whatsoever quality products shipping and delivery were bang on didn't take to long considering the ridiculousness that is coVid 19 very happy with my purchase and my complimentary stuff it was greatly appreciated put the cherry on top of the very nice cake I will definitely be doing future purchases again thanks grasscity uk
2021年12月17日
自発的なレビュー
Grasscity UK からの回答
Hi John,
Thank you for your 5-star review! We are glad that you are happy with the service we provide and look forward to doing business with you again 😀
GC Aftercare
Didnt get no response from email…
Didnt get no response from email support. Support as itself is not working, couldn’t track my delivery, even though i paid for that. Products are perfect, great quality. Just need some work on support and answer their client questions.
2021年12月15日
自発的なレビュー
Grasscity UK からの回答
Hi Xander,
We value customer satisfaction above all and would like to have the opportunity to investigate your feedback further. We tried to get your contact details, unfortunately, we didn't receive a response. Please contact our customer service via support@grasscity.com and we will gladly assist you further.
GC Aftercare
Fast delivery
Fast delivery, good tracking, good product and extra gift in package!
2021年12月14日
自発的なレビュー
Grasscity UK からの回答
Thank you for your 5-star review! We are glad that you enjoyed your experience with us and look forward to servicing you again in the future 😄
GC Aftercare
Order has not arrived and says delivered
2021年12月11日
自発的なレビュー
Grasscity UK からの回答
Hi Luke,
Thank you for your review and for letting us know about this! We are sorry to hear that you haven't received your order and would like to resolve this issue as quickly as possible. If you can share your order number or contact our customer service via support@grasscity.com we will be able to assist you further.
GC Aftercare
Press the support button on the app and…
Press the support button on the app and nothing happens.
Ergo… no support
2021年12月10日
自発的なレビュー
Grasscity UK からの回答
Hi Terry,
Thank you for your review! We are so sorry to hear that the app is not working for you. Please contact our customer service team directly via support@grasscity.com and we'd be more than happy to assist.
GC Aftercare
Came very fast and well packaged an…
Came very fast and well packaged an boxed and tracking emails along the way and few little free bee's. this is only my second order from grasscity but both orders glass and very happy both time top job back soon
2021年12月8日
自発的なレビュー
Grasscity UK からの回答
Thank you for your 5-star review! We are glad that you are happy with your purchase and hope to see you again at Grasscity.co.uk 😁
GC Aftercare
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。