Faulty item, sent videos etc so its clear to all there is a problem. They don't want to replace it so dragging their feet, probably hoping i will go away. Post sales support is terrible, be warned
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
First of all - amazing products. Very sturdy, thick glass (in the words of my fiancee: "you could bash at least 7 zombie's heads in during an apocalypse before the large one would break" lol). Quick... もっと見る
企業が回答しました
Expected UK delivery from a .co.uk business but it seems to come via the EU with customs etc to wait for. BTC payment had a minimum spend so couldn't use that. Amex also didn't work. Tracking n... もっと見る
Over a week to actually send the item despite being provided tracking info on day of purchase. Attempts to contact them had 0 response. Items coming from abroad so probably get charged import... もっと見る
企業が回答しました
企業情報
当該企業による記述
Grasscity® is UK's best online headshop with the largest selection of bongs, dab rigs, water pipes, glass pipes, bubblers, vaporizers and smoking accessories. Free Same Day Shipping within the UK and Price Matching!
連絡先
Gyroscoopweg 64, 1042 AC, Amsterdam, オランダ
- +31204204623
- support@grasscity.com
- grasscity.co.uk
3.0
まあまあ
598件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Dope shop
I would of rated it 5 stars as the item delivery was quick the items ware safely packed just one thing when I got the order confirmation it said I can track it but when I tried to it didn't change untill after it arrived and it said item in transit when I actually had it in my hand apart from that great shop
2021年10月7日
自発的なレビュー
Grasscity UK からの回答
Hi,
Thank you for your review! All orders from Europe and the UK are fulfilled from our European warehouse and arrive between 2 and 8 business days. We hope to see you back at Grasscity.co.uk again. 😀
GC Aftercare
Grasscity UK からの回答
Hi Alessandro,
Thank you for your 5-star review! We are glad you enjoyed your shopping experience with us and hope to see you back at Grasscity 😀
GC Aftercare
Exceptional
Very fast shipping, good prices and amazing quality glassware. Very happy 😊
2021年9月26日
自発的なレビュー
Grasscity UK からの回答
Hi Christina,
Thank you for your 5-star review! We are glad that you enjoyed your experience with us and look forward to hearing from you again in the future. 😄
GC Aftercare
Great service and product!
Was kept up to date with shipping, was quicker than I expected coming from abroad, love my new glass!
2021年9月24日
自発的なレビュー
Grasscity UK からの回答
Hi Chloe,
Thank you for your 5-star review! We are very glad you enjoyed shopping from Grasscity and look forward to servicing you again with your future orders. 😄
GC Aftercare
The Shizznit
Excellent service, quick delivery and I even had a few free gifts thrown in which was a awesome suprise (I really needed a new grinder) Will definitely use Grass city again
2021年9月20日
自発的なレビュー
Grasscity UK からの回答
Hi Sam,
Thank you for your 5-star review! We are happy that you enjoyed your experience with us and look forward to doing business with you again 😁
GC Aftercare
Grasscity UK からの回答
Hi Unai,
You are welcome! We are glad you enjoyed your experience with us and hope to see you back at Grasscity.co.uk. Thank you for your 5-star review. 😀
GC Aftercare
Grasscity UK からの回答
Hi Steve,
Thank you for your 5-star review! We are glad that you are happy with our purchase and hope to see you again at Grasscity.co.uk 😁
GC Aftercare
Good Serivice
Order arrived on time, not damged and good quality product, would use again
2021年9月2日
自発的なレビュー
Grasscity UK からの回答
Hi James,
Thank you for your 5-star review! We are glad that you enjoyed your experience with us and look forward to servicing you again in the future 😄
GC Aftercare
Brilliant vape pen excellent service
2021年8月31日
自発的なレビュー
Grasscity UK からの回答
Hi Digby,
Thank you for your 5-star review! We appreciate your business and hope to see you back at Grasscity.co.uk 😀
GC Aftercare
Grasscity UK からの回答
Hi Edd,
Thank you for your 5-star review! We are glad that you are happy with the service we provide and look forward to doing business with you again 😀
GC Aftercare
Value for money
Value for money, timely delivery, delivered safely and in perfect condition.
2021年8月29日
自発的なレビュー
Grasscity UK からの回答
Hi Jean Claude,
Thank you so much for your 5-star review! We are very glad you had a great experience and look forward to servicing you again with your future orders 😀
GC Aftercare
Great delivery time and secure…
Great delivery time and secure packaging. The product works like a charm.
2021年8月22日
自発的なレビュー
Grasscity UK からの回答
Hi Jacob,
Thank you for your 5-star review! We hope to see you back at Grasscity.co.uk 😃
GC Aftercare
Delivery is always speedy and…
Delivery is always speedy and everything comes as expected
2021年8月22日
自発的なレビュー
Grasscity UK からの回答
Hi Fin,
Thank you for your 5-star review! We appreciate it a lot and are very glad to hear you are happy with our service and products. Hope to see you back at grasscity.co.uk 😄
GC Aftercare
Brilliant company
Brilliant company. Excellent communication and delivered promptly. THE BEST.
2021年8月21日
自発的なレビュー
Grasscity UK からの回答
Hi Debbie,
Thank you for your 5-star review! We are glad to hear you enjoyed your experience with us and looking forward to servicing you again with your future orders. 😀
GC Aftercare
Great customer service
Great customer service, I had a small problem with a product and after a couple of emails it was quickly sorted and they arranged that i was sent spares to replace broken parts and when they arrived they included a fantastic wee complimentary gift pack. Many thanks much appreciated.
2021年8月20日
自発的なレビュー
Grasscity UK からの回答
Hi Shirley,
Thank you for your 5-star review. We are happy to hear that you are satisfied with the service we provide and hope to assist you again with your future orders.😁
GC Aftercare
Grasscity UK からの回答
Hi Jens,
Thank you so much for your 5-star review! We are glad that you had a pleasant experience ordering from Grasscity.com and look forward to servicing you again in the future. 😀
GC Aftercare
Amazing
Ordered from the UK.
Parcel arrived swiftly within one week which I was really impressed by.
Would definitely order again.
Thanks grass city
2021年8月13日
自発的なレビュー
Grasscity UK からの回答
Hi Usamah,
You are very welcome! We are glad to hear that you are happy with your purchase and look forward to doing business with you again in the future. 😀
GC Aftercare
Good service good value
2021年8月9日
自発的なレビュー
Grasscity UK からの回答
Hi Mark,
Thank you for your 5-star review! 😄
GC Aftercare
Zeus Arc GT is incredible
Zeus Arc GT is incredible. I had a problem with the delivery but that has been solved by route app support. Thanks for everything.
2021年7月27日
自発的なレビュー
Grasscity UK からの回答
Hi,
You are welcome! We are glad that you had a pleasant experience ordering from Grasscity and look forward to doing business with you again in the future. 😁
GC Aftercare
Great but late
Product did arrive but arrived late! They said it was confimed on Friday but arrived Wednesday.
2021年7月26日
自発的なレビュー
Grasscity UK からの回答
Hi,
Thank you for your review! Our apologies for the delayed shipment. If you have any questions please feel free to contact our customer service via support@grasscity.com.
GC Aftercare
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。