I have never been so poorly treated as a costumer. Since hiring greyhound they missed more bins than collected them. When I called to customer service they blame on me for not putting the bins out, wh... もっと見る
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Monthly fee went from €22 eur to €45 in the last 3 years. When the prices started to go up in 2022 they were saying it's due to fuel costs spike. The fuel prices dropped to their pre-war level now, an... もっと見る
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I've been with Greyhound for about two years and have always had good service. Recently, my bin was moved by workmen doing roadworks outside the house, and the collection was missed. I used the webcha... もっと見る
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No collection of black bin yesterday (Friday 24th) left out all day. Brown bin collected as normal early in the morning but no idea why my black bin wasn’t collected. No customer service over the week... もっと見る
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企業情報
当該企業による記述
We are the fastest growing waste collection company in Dublin and collect waste from over 1,000,000 people. Greyhound has driven Ireland from the bottom of the European recycling table to the top with constant innovation and hard work.
連絡先
Crag Avenue, D22 E718, Dublin 22, アイルランド
- 01 457 77 77
- info@greyhound.ie
- greyhound.ie
2.0
期待以下
372件のレビュー
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poor customer service
poor customer service. after 8 attempts I am still waiting for my refund. inefiicient chat agent and no one call you back to fix the problem
2023年3月2日
自発的なレビュー
Greyhound Household Recycling からの回答
Dear Salwa, I apologize for the poor customer service that you experienced. We understand how frustrating it can be to wait for a refund and we're sorry we let you down in that way. Customer satisfaction is of the utmost importance to us here at Greyhound, and your experience clearly did not meet our standards.
We have since taken steps to address this problem by increasing our chat support team size and emphasizing customer follow-up calls. We want to make sure that everyone who interacts with us is treated with the respect they deserve.
We want our customers to feel like we're taking action on their concerns, rather than just ignoring them. We hope that these changes will improve every aspect of your customer experience with us in the future. Thanks again for bringing this matter to our attention.
Everything this company does has a…
Everything this company does has a total focus on customer delight. Their installation was completed on time and to a high standard.
2023年1月11日
自発的なレビュー
Greyhound Household Recycling からの回答
Thank you so much for your kind words Myddleton! It's our mission to ensure our customers are delighted with the service we provide and it is wonderful that this has been highlighted in your review. We strive to uphold the highest standards of customer care and satisfaction and prove this by consistently going beyond expectations. We are delighted to hear we have met those aims with you and look forward to continuing bringing you enjoyment in the future.
Incapable of collection bins
Another black bin day another day with no bin collection from Greyhound. This is the THIRD black bin collection in a row that Greyhound have failed to collect my black bin. I’ve spoken to countless agents, a manager/supervisor, promised whatever the issue would be that it would be worked out and yet again the issue continues. Plus I live in Dublin. So it’s not like the middle of nowhere. Take my advice, if you don’t want to spend your time calling and emailing Greyhound and leaving your bins on the street for a week waiting on a seconding ‘collection’ choose a different company.
2023年1月30日
自発的なレビュー
Greyhound Household Recycling からの回答
Hi Steve, thank you for giving feedback on your recent experience with Greyhound Recycling. I am sorry that you have had to experience multiple missed collections in such a short period of time - we strive for top notch service and are disappointed to hear our standards fell short. In the future, we will work hard to ensure that any issues like this are handled promptly and professionally.
Please feel free to reach out if there is anything else we can do to improve your experience. We value your opinion and thank you for taking the time to share it with us.
**Avoid**
**Avoid** not the first time my bin was uncollected, however this time it was Christmas week, our estate received a txt message to say bins could not be collected due to obstruction on the road (they couldn't explain this) they arranged for a new day for collection 2 days later bin was.full at this stage , only to come home to a full bin uncollected, I rang them but office were closed as was a Saturday until 3 days later , when I called the staff member was so rude and just kept speaking over me, they said we will arrange a collection in 3 working days I tried to explain my bin was already full but he did not want to know and said we will not be able to collect any more bins if full but did not even try to facilitate due to their error for not collecting. Completely rude and unreliable, I have since left these and went with another reliable and cheaper company with friendly staff
2022年12月29日
自発的なレビュー
Greyhound Household Recycling からの回答
Thank you for taking the time to review your experience with Greyhound Recycling, Nicola. I'm sorry to hear our team didn't make things right for you when we missed your collection on the scheduled day.
At Greyhound Recycling, we pride ourselves in providing dependable and timely rubbish collection services as well as being friendly and professional in all of our customer interactions. It's apparent that we weren't successful in doing that here. We would like to make this right for you and have a member of our team reach out to discuss the service failure in further detail.
We always strive to ensure our customers are taken care of promptly and respectfully, and take these kind of feedback seriously so that we can continue providing an excellent service. Thank you again for bringing this to our attention.
I am still waiting for my green bin to…
I am still waiting for my green bin to be lifted 10 days after lift day on Mon 12th Dec.I have made several calls to depot and been told to continue to leave my bin out.
2022年12月12日
自発的なレビュー
Greyhound Household Recycling からの回答
Hi Marian, thank you for bringing this to our attention. We sincerely apologize for the delay in lifting your green bin and would like to do what we can to make it up to you. We'll certainly look into why this happened and work on getting a resolution for you right away. We understand how important reliable waste collection is so please don't hesitate to reach out if there's anything else we can improve on. Once again, we apologize for the inconvenience and thank you for being a valued customer of Greyhound Recycling.
Their service stinks as much as my uncollected brown bin
My brown bin was left unemptied on Monday the 12th Dec despite the account being in credit and my green bin that was beside it being emptied. I rang Greyhound and a customer care agent wrote that if I left my bin on the pavement it would be collected in a day or so.....on Friday 16 Dec the bin was still sitting pretty so I contacted Greyhound for the 2nd time and was again assured that my bin would be collected on Saturday the 17th Dec, But guess what? My bin is still sitting outside-stinking just a bit less than Greyhound Waste customer service.
2022年12月17日
自発的なレビュー
Greyhound Household Recycling からの回答
Dear Eileen, we sincerely apologize for the inconvenience and any disappointment you may have experienced with our service. Delivering quality waste collection services is our top priority and it appears like we have fallen short this time. We are deeply sorry for that since it does not reflect well on us as a company.
Bin hasn't been collected for over a month
Bin hasn't been collected for over a month. After 3 phone calls and promises later, bin is still full. They just fob you off on the phone but not actually doing anything about it. This is not the first time either. If you're reading this to decide who to sign up with, I suggest you keep looking.
2022年12月17日
自発的なレビュー
Greyhound Household Recycling からの回答
Hi Katalin, thank you for your review. We apologize for the experience you've had with Greyhound Recycling. We take customer service and reliability very seriously, so we're sorry to hear that we haven't met the high standards that we expect from ourselves. We'd love the chance to make it right and ensure this doesn't happen again in the future. Please email our customer service team at info@greyhound.ie and reference your issue so they can look into it and provide a solution for you as soon as possible.
Thank you again for bringing this to our attention - we truly appreciate it.
Black bin not collected
Black bin not collected for the last 5 weeks. I ring every day to be told to leave out your bin it will be collected the next day amd still no collection. STILL WAITING FOR MY BIN TO BE COLLECTED
2022年11月14日
自発的なレビュー
Greyhound Household Recycling からの回答
Thanks for taking the time to review us, Michelle. We are sorry to hear you have not received your bin collection for the past few weeks. We aim to provide reliable and efficient service, so we are disappointed that did not occur here.
We would like to get this rectified as soon as possible and would be happy to investigate further with you. Our customer service team is available 8am-6pm Monday-Friday and can be contacted directly via phone or email. Please do reach out with any additional information or queries you may have so that we can help resolve this issue quickly.
We hope you find the resolution you're looking for soon and thank you again for bringing this issue to our attention.
No humanity
No humanity. No goodwill. Had a small amount of excess light bulky cardboard in a half full see thru plastic bag and they left it there. I left it on top of the bin so that it could be weighed and paid for. But no. No customer service. No humanity. No customer care. A missed opportunity to show a little goodwill. To connect with a customer.
No humanity. No goodwill. Had a small amount of excess light bulky cardboard in a half full see thru plastic bag and they left it there. I left it on top of the bin so that it could be weighed and paid for. But no. No customer service. No humanity. No customer care. A missed opportunity to show a little goodwill. To connect with a customer.
As there’s no way to reply to Greyhounds comment here I’m editing my original post. Greyhound finally acknowledge my comment from 10 months ago. Think about it. Ten months. That about sums them up. Then they use some excuse about the local authority but give no information as to what the actual by law states. Pffft. Humbug. And they throw in some waffle about customer satisfaction is our highest priority
2022年11月3日
自発的なレビュー
Greyhound Household Recycling からの回答
Hi Mervyn, thank you for bringing this to our attention. We take customer service very seriously and are disappointed to learn that your experience did not meet expectations. At Greyhound Recycling, it is important that our customers feel cared for, valued and appreciated. The reason we cannot take extra waste outside the bin is down to council bylaws. If you have a need for additional recycling just let us know and we can arrange an extra bin for you.
Irresponsible company which such a huge responsibility
They don't care at all about the customer and their mistakes. They don't collect the rubbish, and if you contact them saying they forgot, they give you 2 weeks to collect it. An irresponsible company which such a huge responsibility. 3 weeks waiting to do their job, once I have paid for it.
2022年10月28日
自発的なレビュー
Greyhound Household Recycling からの回答
Thank you for your feedback, Antonio. We take our responsibility as a waste management provider seriously and apologize for any inconvenience experienced with your bin collection service. Our goal is to provide timely and reliable service, and we have failed in this case.
We invite you to contact us directly about the details of this missed service so that we can review the situation and resolve it as quickly as possible.
We appreciate your honest feedback to help us improve our processes and apologize again for the disruption caused. Thank you for taking the time to review our services and we hope that this experience does not deter you from using Greyhound Recycling in the future.
Just rejoined back to greyhound…
Just rejoined back to greyhound recycling got a really great deal with 2 black bins to cover my family , customer service guy Alan was so professional and got me sorted with a missed bin collection highly recommended grey hound
2022年10月12日
自発的なレビュー
Greyhound Household Recycling からの回答
Hi Jennifer,
Thank you so much for your five-star review and for rejoining us at Greyhound Recycling! We are delighted to hear that you had a great experience with our customer service representative Alan, and that we were able to help with your missed bin collection too. Your loyalty and kind words are very much appreciated.
If there is anything else we can help with in the future, please don't hesitate to get in touch. Thank you for choosing Greyhound Recycling!
Great Service
We’ve been Greyhound customers for a couple of years now and we’re very happy with the service.
There are never any issues with bin collections and when we call in with queries, the customer care team are quick to respond & super helpful.
2022年9月8日
自発的なレビュー
Greyhound Household Recycling からの回答
Thank you for your kind review and loyalty, Lorna, it's wonderful to hear that we've been able to deliver such a great service. Our team in customer care take great pride in providing an efficient, friendly and informed service. We're glad you've experienced this each time you've reached out!
We appreciate your ongoing support of Greyhound Recycling and hope to continually deliver excellent service so that you enjoy doing business with us again soon.
Beware when ordering skip!
Paid €430 for a skip the August bank holiday weekend. It arrived at 7pm the Friday night. Greyhound took it on the Monday with no warning and no explanation of what happens if its overweight. On August 8th the company took another €605 from my account with no warning, no permission and no breakdown of how they got that figure. I filled the skip with household waste and rubble from my front garden which I explained to the man on the phone when ordering the skip. He suggested that the skip I ordered would be more than sufficient for the amount of waste. Its impossible for the person hiring the skip to know if its overweight and seems impossible that the skip would be so much overweight that it cost €605 extra. I've called and webtext with Greyhound since the 8th and I'm still waiting on a call back from the skip section. I could have ordered another skip and a smaller one for the same price as the overcharge. I had family and neighbours order a skip since and I made sure they ordered from other companies as I don't want to see other people get ripped off by Greyhound.
2022年8月16日
自発的なレビュー
Greyhound Household Recycling からの回答
Thank you for taking the time to share your experience here, Lorr. We apologize for any inconvenience caused by the additional charges received and understand how you feel about this unexpected cost.
Our team makes every effort to provide our customers with an estimate of the skip’s capacity and use information from previous orders and waste industry standards to ensure that customers are adequately covered when ordering a skip. Unfortunately, additional fees may become necessary in certain circumstances as we strive to best serve our customers within our terms and conditions.
We take feedback seriously and have passed your comments on to our skip section who will reach out soon to discuss this further. Please do not hesitate to reach out if there is anything else we can answer or elaborate on before then.
Shocking Customer Service for Skip Hire
First time using Greyhound and never again. Ordered a Skip delivery for Friday am and as of writing this on Saturday evening at 6pm, nothing has arrived. Contacted customer service by phone on Friday 2 times and on Saturday 2 times and their staff blatantly lied to me on the four occasions that skips would arrive at certain times. NEVER will I use this company again due to lies and overall very very poor service. Had incurred costs as had staff rostered on for both Friday and again Saturday to dump everything. Will be looking for immediate refund on Monday and compensation for incurred costs due to non delivery of skip. Advice - Stay away from Greyhound!
2022年8月13日
自発的なレビュー
Greyhound Household Recycling からの回答
Hi Joe, thank you for your feedback. We are truly sorry to hear about your experience and remain deeply committed to delivering the highest level of customer service possible.
We understand your frustration due to the delay in delivery, however we do appreciate that things may happen beyond our control at times and we sincerely apologise for any inconvenience caused by this.
Your satisfaction is very important to us and we will look into this matter further with our logistics team.
Now waiting 2 full days for a skip to…
Update. Now waiting 11 days for the skip to be collected. Rang again last Saturday and was told it would be collected the next day.
Each time I see the skip people have dumped more rubbish in it. I explained that to Grayhound and they said not to worry. I am worried.
Editing this to be fair.
The skip finally delivered on day 3. Part of the payment was refunded. Sorted only after getting through to customer care who were very helpful.
Now waiting 2 full days for a skip to be delivered. We have been told 6 times that it's on the way, will be here in an hour ect, still no sign of it.
The customer service is appalling.
2022年8月13日
自発的なレビュー
Greyhound Household Recycling からの回答
Thank you for sharing your experience with us Sue. At Greyhound Recycling our top priority is to ensure that all of our customers have the best possible experience and your feedback helps us to achieve this. We are deeply sorry that you were not satisfied with the service you received and sincerely apologize for any inconveniences caused.
We take all feedback seriously, and we are currently working hard to make improvements to the process so that this will not be an issue in the future. Please do not hesitate to contact us if there is anything else we can do for you. We appreciate your time and input given.
Serious lack of transparency in…
Serious lack of transparency in pricing. Price increase was applied to my account without any notification. When I spoke to customer services prices seem to vary depending on who you speak to on the phone and "what they can do for you"
2022年7月29日
自発的なレビュー
Greyhound Household Recycling からの回答
Hello, very sorry to hear you were not aware of the change in pricing. Emails get sent to all customers and if no email is available a letter is posted. We would be happy to share any information with you if you call us on 014577777 or chat with us over on greyhound.ie.
Great customer service
Great customer service , I had some issues with my green bins not being collected and on both occasions they came back to collect it , also refunded money back onto my account and then one evening came and emptied all 3 of my bins for me. Very efficient, helpful and great service! Also very affordable, I also needed a new bin and they came and collected my old one and gave me a new one for just €10 , highly recommend
2022年7月27日
自発的なレビュー
Greyhound Household Recycling からの回答
Hello Jessica, thank you so much for this lovely review. We are delighted that you had a good experience. If you ever need us please remember that we are here.
Again Excellent Service 🌟🌟🌟🌟🌟🌟
I know I only left review but I have to leave another for the excellent customer service if I could leave more than 🌟I would had issue with bins and contacted customer service not even 2 minutes on phone and sorted no problem to big or to small
Want to say big thank you and please keep up good work great team
On behalf of my father
Francis Mchugh
2022年7月23日
自発的なレビュー
Greyhound Household Recycling からの回答
Hello Karen, thank you so much for this lovely review. We are delighted that you and your Dad had a good experience. If you ever need us please remember that we are here.
Highly recommend Greyhound!
Highly recommend Greyhound!! I have never had any issues with my bins being lifted the bin lads are super nice plus my partner ordered a skip last week I rang up to chance if I could get it early as I was clearing my recently passed fathers home and was transferred to a guy Jordan or Gordan from the skip department who was so lovely and very professional about the situation so he got the skip to me early and the lad was in contact the next few days to make sure everything went okay.. amazing service and thanks to the young lad for his compassion and professionalism. well done Greyhound!
2022年6月22日
自発的なレビュー
Greyhound Household Recycling からの回答
Hello Siobhan, thank you so much for taking the time to share this review. We are so happy to hear these lovely things. Jordan will be delighted with this! We have shared it with him internally, it will mean a lot to him. Thanks again Siobhan and we are glad to hear you are happy with the service.
No show
Paid €425 up front for man and van service and they didn't show up. Took the day off work and had 2 people to help me with filling , so waste of a day and money.
2022年6月2日
自発的なレビュー
Greyhound Household Recycling からの回答
Gareth, thank you for your review. We are deeply sorry that we missed our appointment with you and failed to provide the service that was promised. Customer satisfaction is something we take very seriously here at Greyhound Recycling, so this is not up to standard and unacceptable on our part.
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