レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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5぀星のうち1の評䟡

You spend a fortune on there pumps the pump fails and you cannot get hold of anyone to discuss options. When you call service centers they all say the customer service is terrible as well. Try a diffe... もっず芋る

5぀星のうち1の評䟡

My condense pump failed after 1 year of being installed. It has a 2 year warranty. Grundfos will not send an engineer out to fix the product and instead just replace it. That’s awful for the... もっず芋る

5぀星のうち1の評䟡

I have now replaced my third Grundfos RCP18 (UP15-29SUC/TLC) (59896777) Pump, Circulator 115V 1/2 HP Union Connection Ready w/Timer. This most recent one was purchased from Amazon on November 17th... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Da mir meine Grundfos Pumpe nach 10 Jahren den Geist aufgegeben hat, wollte ich sie mit einer neuen ersetzen. Habe den Support von Grundfos angeschrieben um einen Produktabgleich zwischen der alten un... もっず芋る

䌁業が回答したした

䌁業情報

  1. 送氎ポンプ提䟛業者
  2. 産業甚機噚提䟛業者
  3. 氎道装眮提䟛業者

圓該䌁業による蚘述

Grundfos has a global presence and is a full range supplier within pumps for heating, air conditioning, irrigation, industry, groundwater, boosting and water treatment.


連絡先

  • Poul Due Jensens Vej 7, 8850, Bjerringbro, デンマヌク

  • grundfos.com

1.4

ひどい

TrustScore 5段階評䟡の1.5

166件のレビュヌ

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1.4

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5぀星のうち3の評䟡

Afschuwelijke service na verkoop, maar rechtgezet na deze Review

Ik heb een scala2 pomp van grundfos. Na 2 en nog wat jaar is ze het aan het opgeven: niet goed, maar kan gebeuren. Contact opgenomen met grundfos: ze is in garantie, maar 1) de garantie moet geclaimd worden door een installateur en 2) ze hebben geen voorraad. Ondertussen al 4 maanden aan het proberen om de garantie te laten claimen, zonder succes. De klantendienst die in het begin zeer behulpzaam was antwoordt sinds enkele weken niet meer, ondanks verschillende mailtjes. Kortom: product kan beter, garantie claimen is onbegonnen werk, klantendienst was veelbelovend maar laat veel te wensen over nadien, en de producent heeft al 4 maanden geen voorraad van hun eigen product. Geen reclame.... btw: Als ik een nieuwe koop, heb ik binnen de week een thuis want online is ze op verschillende plekken voorradig....

UPDATE 11/05: telefoon gekregen van Grundfos zelf. Vriendelijke uitleg, en sneller dan verwacht effectief opgelost. Negatieve ervaring bij deze omgebogen naar een semi-goede. Blijft wel raar dat je altijd via groothandel moet gaan ipv als particulier zelf te claimen.

2022幎5月7日
自発的なレビュヌ
Grundfos ロゎ

Grundfos からの回答

Beste Menno,

Jammer dit te moeten horen. We willen u graag zo goed mogelijk verder helpen, maar hebben wat bijkomende informatie nodig.

Kan u uw contactgegevens doorsturen naar onze Sales Manger Margot Van Bochaute mbochaute@grundfos.com of bellen naar +32496262638.
Zo kunnen we voor u de beste oplossing vinden.

Alvast bedankt.
Philippe Versluys
Grundfos

5぀星のうち5の評䟡

Grundgos reached out to me and resolved my problem . I want to thank Gordon and Grundfs. they are back in my good graces.os

Grund fos reached out to me and resolved my problem. I want to thank Gordon and his team. Grundfos is now back in my good Graces. Thanks, Kevin McDermott

2022幎1月25日
自発的なレビュヌ
Grundfos ロゎ

Grundfos からの回答

Thanks Kevin, good to hear all sorted now. Have a nice day, regards Jackie

5぀星のうち1の評䟡

Leaking Grundfos Scala pumps

I am on my 3rd Grundfos Scala pump in 2 years. The previous pumps both leaked from within the pump housing. Since the pump is in the attic, the leak caused serious damage within the house. In fairness to Grundfos, they replaced both pumps under warranty without quibble, but the inconvenience and cost of having these leaks in a newly refurbished house is unacceptable. I didn't bother claiming for damages the first time as we detected the leak quickly, and the damage was not serious - but the second leak was slower initially, and has caused serious damage. I am writing this review to warn other customers and plumbers from using this very unreliable product. Plumbers have admitted to me that there are many other customers experiencing faults on these Grundfos pumps. I have now placed a drip-tray underneath the pump and I am installing a water leak detector to give early warning if the new pump fails again. I shouldn't have to do this, but it is the only safeguard I can think of now that I am stuck with a Grundfos pump.

2021幎10月29日
自発的なレビュヌ
Grundfos ロゎ

Grundfos からの回答

Hi Brian,
Sorry to hear you have had issues with your SCALA2 pumps. Can you please contact our support team so we can take some details and determine when/where the product was purchased. Hopefully we can resolve your issue quickly and ensure you are satisfied with your product. You can reach me at marketingireland@grundfos.com.
Regards Dan

5぀星のうち1の評䟡

Cirkulationspumpe Alpha3 er noget


Cirkulationspumpe Alpha3 er noget computerforpestet misfoster, der desvÊrre er gået over bord i selvfedme og grÞn gloriepudsning. Stop nu jer selv- det handler jo blot om at cirkulere noget vand i et lukket system og ikke om alt jeres ligegyldige smådetajereguleringer i et endelÞst udviklingsforsÞg.

2021幎10月22日
自発的なレビュヌ
Grundfos ロゎ

Grundfos からの回答

Hej Stefan
Vi beklager, hvis du har haft en uheldig oplevelse med ALPHA3.
Du har ret i, at vores cirkulationspumpers grundlÊggende funktion er at cirkulere vand og skabe varme, og dermed komfort i boligen.
Hos Grundfos har vi derudover ogsÃ¥ en ambition om og en forpligtelse til, at vores pumpelÞsninger pÃ¥virker klimaet mindst muligt – blandt andet ved at forbruge sÃ¥ lidt energi og varme som muligt.
Vi gÞr det også ved at tage udtjente cirkulationspumper retur, så en andel genanvendes i Grundfos' egen produktion, mens resten sendes til anden miljÞmÊssig genanvendelse.
Med venlig hilsen
Grundfos

5぀星のうち3の評䟡

Short life, water damage.

I'm on my 3rd Grundfos Scala 2 pump within 18 months. The "sealed" body proves not to be too sealed after a short while causing leaks and damage to the building. The pumps are exchanged under warranty but you'll need to pay for multiple install costs and pay for the damage to your house. This £500 pump has probably cost me in excess of £1500 when all is consider. Strongly consider other brands. Grundfos replied asking me to email them. I'd emailed them before posting the review and contacted the area sales rep who told me to claim my house insurance (which would drive my policy costs up for years for a Grundfos problem). To Grundfos's credit they have since contacted me and provided a fair settlement. Thus, 1 star has been changed to 3 stars but I can not say the pump quality has improved.

2021幎9月30日
自発的なレビュヌ
Grundfos ロゎ

Grundfos からの回答

We’re very sorry to hear about the problems you have been experiencing. We understand how frustrating issues like this are. Could you please email grundfos-uk@sales.grundfos.com so we can look into your situation further, thank you.

5぀星のうち1の評䟡

The shower pump isn’t as powerful as


The shower pump isn’t as powerful as the one that broke down. I have tried to contact customer services and no one replies. Really poor when the item isn’t cheap Website is unhelpful too when it comes to actually being able to speak to someone

2021幎9月29日
自発的なレビュヌ
Grundfos ロゎ

Grundfos からの回答

Hi Paul, are sorry to hear you have a problem with your Grundfos pump. Please contact your local Grundfos Sales office so we can help you further by emailing: grundfos-uk@sales.grundfos.com

5぀星のうち3の評䟡

Grundfos UNILIFT KP 150 AV-1

Benytter dykpumpen til at pumpe regnvand fra en brÞnd til en faskine. Den faste niveuafbryder aktiveres ved at vandet opstemmes nÃ¥r der er kraftigt flow ind i brÞnden (skybrudssikring). Pumpen virker for det meste, men ikke altid, desvÊrre. En gang imellem starter den, men pumper ikke; den kan stÃ¥ med vand over niveauafbryderen i 5-10 minutter, hvorefter den mÃ¥ske formÃ¥r at sÊnke vandstanden et par gange (ikke helt, men delvist), for sÃ¥ endelig at pumpe sÃ¥ meget vand ud at den afbrydes. NÃ¥r jeg tester den har den dog altid virket upÃ¥klageligt, sÃ¥ hvad der lige forstyrrer den under praktisk brug ved jeg ikke. I applikationen her har pumpen en lÞftehÞjde pÃ¥ ca. 1,1 m ud i et 11m langt Ø40mm PEL rÞr, monteret med separat rustfri LKC-2 kontraventil umiddelbart efter pumpen.

2021幎8月9日
自発的なレビュヌ
Grundfos ロゎ

Grundfos からの回答

Hej Troels
Flere forhold kan have indflydelse på pumpens drift. Derfor vil det bedste vÊre, at du ringer til vores supportafdeling på 87 50 50 53 og får den rette rådgivning.
Så kan vi få en dialog om både valg af pumpe og den oplevelse, du har med at pumpen ikke kan komme af med vandet, selv om den kÞrer.
Vi håber at hÞre fra dig, så du kan få genetableret en stabil skybrudssikring.
De bedste hilsner
Iben fra Grundfos

5぀星のうち2の評䟡

Sololift 2, very noisy.

I changed my Saniflo to a Grundfos a Sololift2, it works ok but is very noisy, Would not recomend.

2021幎7月25日
自発的なレビュヌ
Grundfos ロゎ

Grundfos からの回答

Hi David,
We’re very sorry you have had this experience with one of our products, can I ask you to mail into grundfos-uk@sales.grundfos.com so we can take a further look into this issue.

Thank you

5぀星のうち1の評䟡

Shower pump ,rubber feet fall off and


Shower pump ,rubber feet fall off and rubber washers just leak , fitted hundreds of shower pumps but would have expected better from grundfoss, fitted own washers and it's OK now ,come on grunfoss

2021幎7月22日
自発的なレビュヌ
Grundfos ロゎ

Grundfos からの回答

Hi Michael,
We’re very sorry you have had this experience with one of our products, can I ask you to mail into grundfos-uk@sales.grundfos.com so we can take a further look into this issue.

Thank you

5぀星のうち1の評䟡

GRUNDFOS KP250A-1 5/4" 10M

GRUNDFOS KP250A-1 5/4" 10M
Den 5 siden 2001 er netop monteret.
Denne gang var det ikke en kortslutning, men defekte lejer og det kostede kassen, da pumpealarm gik lige efter arbejdstid fredag den 9.4. Den blev installeret januar 2016. Henvendelse giver blot svar om 24 mdr garanti! Jeg mener det er en ekstrem kort levetid i gennemsnit på 20 år. Der er efter alle regler monteret sandfilter brÞnd fÞr indlÞb og vandet er partikelfrit og krystalklart drÊnvand. Jeg har nu fået en SMS alarm installeret, da jeg ikke kan stole på holdbarhed og levetiden. I forvejen har vi en 220 v pumpealarm med sirene og lyssignal.
Forsikringen dÊkker ikke, når det er lejer, så det er en dyr fornÞjelse at vÊre trofast.

2021幎5月5日
自発的なレビュヌ
Grundfos ロゎ

Grundfos からの回答

Hej Jens
Vi beklager naturligvis, at du har oplevet udfordringer med din KP-pumpe.
For at kunne rådgive dig bedst muligt, vil vi derfor gerne i kontakt med dig, så vi kan stille dig et par spÞrgsmål om fx dimensionering.
Du er velkommen til at ringe til vores spildevandsteam på 87 50 50 53.
Med venlig hilsen
Grundfos

5぀星のうち1の評䟡

3 years only after I bought it

3 years only after I bought it, my pump switches off my electrical panel as soon as it is put into service. I bought it only three years ago. Response from the after-sales service: the warranty has expired. I'm good at changing it. I am extremely disappointed with the poor quality of the product and the after-sales service. For a pump of this price, I expected it to last 10 years minimum.

Ma pompe fait disjoncter mon tableau électrique dÚs la mise en service. Je l'ai acheté il y a trois ans seulement. Réponse du SAV: la garantie est expirée. Je suis bon pour la changer. Je suis extrêmement déçu par la mauvaise qualité du produit et du SAV. Pour une pompe de ce prix là, je m'attendais à ce qu'elle dure 10 ans minimum.

EDIT: il s'agit de la pompe SBA 3-45 AW achetée via manomano. Vous dites vouloir faire de votre mieux mais votre sav que j'ai contacté m'a envoyé me faire voir...

2021幎3月24日
自発的なレビュヌ
Grundfos ロゎ

Grundfos からの回答

Merci beaucoup d’avoir porté ce problÚme à notre attention et nous sommes désolés d’apprendre que vous avez vécu une expérience frustrante.
Garder nos clients satisfaits est notre priorité. Pourriez-vous nous donner plus d’information sur votre pompe : Nom de gamme ou Référence ?
Merci
Cordialement

5぀星のうち5の評䟡

Fabulous customer service from Grundfos


Fabulous customer service from Grundfos following an issue with a Grundfos pump. Communication with Adam @ Grundfos customer service was efficient and timely and I found him most helpful. He speedily resolved an ongoing issue for me, without fuss. I would definately recommend this company for a quality product and great service.

2021幎2月3日
自発的なレビュヌ
Grundfos ロゎ

Grundfos からの回答

Hi John, many thanks for taking the time to review the recent service you received from Grundfos. We are happy to hear you had a good experience dealing with us and we will make sure Adam gets the feedback 😊
Kind Regards Jackie, Grundfos

5぀星のうち4の評䟡

Grundfos UNILIFT KP 150 AV-1KÊlderpumpe

Har nu haft 2 pumper af denne model . Bruges til at pumpe (rent) grundvand ud af min kÊlder. En fin og solid pumpe MEN niveaufÞler (vertikal ) er noget vÊre SKIDT(må ikke skrive L0..) . de går i stykker efter ca. 3 år . Men en ny fÞler koster ved den lokale forhandler det samme som en ny pumpe . fÞleren en en billig plastik del til 25-50 kr. men koster over 2000 kr hvis du vil udskifte den . Til den pris skal den holde hele pumpens levetid ! Med venlig hilsen Henrik Christensen.
OPDATERING 20.01.2021
Har idag talt med Grundfos , de er kommet med en lÞsning på mit problem SUPER håber det kan afhjÊlpe problemet i fremtiden ! jeg glÊder mig til at få det afprÞvet . Mange tak !
Opdatering 01.02.2021
Har nu modtaget ny "FÞler" med vippearm . Det virker SUPER ! kÞre som det skal. Vippearmen er lige 2-5mm for lang ,til en 320 mm brÞnd . Men den er af plastik og nem at afkorte .
Tak til Casper fra Grundfos !

2021幎1月5日
自発的なレビュヌ
Grundfos ロゎ

Grundfos からの回答

Hej Henrik
Det er naturligvis beklageligt, at pumpen ikke holdt så lÊnge som forventet. Ud fra det, du skriver, kan det dog vÊre svÊrt at vurdere, hvad den egentlige årsag er.
Derfor håber vi, at du ringe til vores supportafdeling på 87 5050 53, så vi kan hÞre mere om, hvordan pumpen bruges og hvilke komponenter, den skal fungere med.
Så kan vi rådgive dig bedst muligt og finde en lÞsning på din udfordring.
Vi glÊder os til at hÞre fra dig.
Med venlig hilsen
Grundfos
OPDATERING:
Hej Henrik
Det er en fornÞjelse at lÊse, at din pumpe igen fungerer som den skal, og så kÊlderen forbliver tÞr i fremtiden.
Med venlig hilsen
Grundfos

5぀星のうち4の評䟡

Dårlige Êldre modeller men mulig lys fremtid.

De Êldre modeller meget dårlige og gevind i enderne ruster så rÞr dÞr ved afmontage.
De nye kÞrer dog super og bruger ikke meget strÞm. Er spÊndt på at se hvor lÊnge den holder.

2020幎12月13日
自発的なレビュヌ
Grundfos ロゎ

Grundfos からの回答

Hej Kenny
Vi er naturligvis meget interesserede i at hÞre om den specifikke baggrund for, at du scorer Grundfos, som du gÞr.
Derfor håber vi, at du vil kontakte os på 87 50 50 50 eller marketing-gdk@grundfos.com, så vi kan drÞfte de udfordringer, du er stÞdt på med en af vores pumpelÞsninger.
Med venlig hilsen
Grundfos

5぀星のうち1の評䟡

this will be the 3rd solar hot water


this will be the 3rd solar hot water pump i will be replacing in 14 months . although warrantee . installer 'CROSS ATLANTIC SOLAR' refuses to replace it . HE TELLS ME THERE IS SOMETHING WRONG WITH MY WATER ! not the way to conduct business . the pump is failing prematurely for some reason . i did not think it was the home owner responsibility to be the expert but here i am needing help .

2020幎11月21日
自発的なレビュヌ
Grundfos ロゎ

Grundfos からの回答

Hi Warren,
We are very sorry to hear of the problems you have experienced. To get assistance here we would very much like you to contact our Service Dept, via the following link: https://lp.us.grundfos.com/ServiceRequest.html
Kind Regards Grundfos

5぀星のうち1の評䟡

Recently bought a hot water booster


Recently bought a hot water booster pump
And fitted with all the proper damping precautions etc which they advertise as extremely quite
Don’t believe it they are extremely noisey spoke to their technical team and said 70 decibels was normal
And theirs nothing they could do, would definitely not use one of their pumps again for hot water booster pump rubbish

2020幎11月14日
自発的なレビュヌ
Grundfos ロゎ

Grundfos からの回答

Hi Egon
We are sorry to hear that you are not satisfied with your newly purchased Grundfos pump. For us to be able to comment more on this, we would be interested to hear which model pump you have? You are welcome to contact me on jmsehested@grundfos.com, where we would hope to be able to help you further.

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