Grundfos レビュー 

My condense pump failed after 1 year of being installed.

It has a 2 year warranty.

Grundfos will not send an engineer out to fix the product and instead just replace it. That’s awful for the planet. Items being sent to landfill because it’s apparantly NOT cost effective to send out an engineer and help a customer with a failed boiler.
I’ve made a complaint directly to grundfos because they expect the customer to pay labour charge to fit the replacement pump. For your failure?
So it’s ok for you to not attract additional cost , your product fails and customer expected to pay to put it right? Absolutely disgusting attitude to customers and would not recommend buying anything from this company. Before you ask for more information on this complaint, suggest you contact your member of staff in sales Danielle Maxwell who had responded badly to the complain. Don’t buy from this company.

You spend a fortune on there pumps the pump fails and you cannot get hold of anyone to discuss options. When you call service centers they all say the customer service is terrible as well. Try a different pump.

Ik heb een scala regenpomp laten installeren in onze nieuwe woning omdat ik dacht dat dit een goede pomp is. Echter na een paar jaar begon deze te lekken. Deze werd door de installateur onder garantie vervangen met de melding dat dit een gekend probleem is. Ik heb nog duidelijk gevraagd of dit ging opgelost zijn met de nieuwe pomp. Na 2.5 jaar heb ik opnieuw exact hetzelfde probleem. Aangezien iets meer dan 2 jaar is garantie volgens installateur verlopen terwijl dit een gekend probleem is. Ik heb 4,5 jaar geleden een dure pomp betaald maar kwaliteit laat de wensen over. Ik had veel beter verwacht. Normale levensduur van 10 jaar wordt dus absoluut niet gehaald.

For to år siden fik vi som erstatning en ny og forbedret vandtryksforøgningspumpe. Forud for det, havde vi fået erstattet 5 andre pumper, der kun holdt et år. Den seneste pumpe, der skulle være forbedret, holdt i 2 år! Det er muligt, at Grundfos selv synes det er en forbedring, men at en pumpe kun holder i 2 år, er simpelthen for ringe. Så efter flere dages optørring af udflydt vand, er vi igen uden pumpe. Er det virkelig ikke muligt, at fabrikere et apparat, der kan holde til at blive brugt?

I have now replaced my third Grundfos RCP18 (UP15-29SUC/TLC) (59896777) Pump, Circulator 115V 1/2 HP Union Connection Ready w/Timer. This most recent one was purchased from Amazon on November 17th 2024 and is still under the two year warrantee. They have refused to do anything. I was even willing to accept a replacement pump but they now want me to hire a plumber to talk to them.
Terrible customer service from a once quality company

Company in the past that had great talent and invested into their people and products which granted them a great reputation, trust and a monopoly on a part of the market.
Unfortunately, they seem to have capitalized on that for short-term gains.

Outsourcing and cost cutting, lower compensation and benefits for employees even when they are on the same global position but in a lower cost of living area.
At the very least offer some above average compensation or go for top talent when you are outsourcing, you are not even competitive with local employers.

All of the high performing employees even in the high roles are leaving the company like getting off a sinking ship.

Leaving the average or bad people in charge, working for which is not recommended, you will be doing their job, your own job and a job of somebody else they didn't hire all for average at best compensation, you won't even be getting something in education or knowledge because there is none to transfer.

I don't know if some MBA got in charge or they are chasing short term gains at a long term cost of their brand or maybe they are planning on selling the company off to some fools, but it 100% is on a big downturn.

The rot has become pretty significant, I am not sure how they would go about fixing it at this point.

Overall, I guess it is a good company to have on your CV and is a learning experience of how great companies fail.

Da mir meine Grundfos Pumpe nach 10 Jahren den Geist aufgegeben hat, wollte ich sie mit einer neuen ersetzen. Habe den Support von Grundfos angeschrieben um einen Produktabgleich zwischen der alten und der neu zu kaufenden zu bekommen. Nach drei schriftlichen Anfragen und nach zwei Wochen noch keine Rückantwort!!! Das zeichnet keinen guten Support aus und das besonders von einem Qualitätsunternehmen!!! Oder doch kein Qualitätsunternehmen?

GRUNDFOSWT non funziona
Siamo clienti da almeno 20 anni di Culligan, ha ceduto la vendita di Cartucce di ricambio Gard System alla GRUNDFOSWT è diventato un incubo! ordinate da 20 giorni direttamente alla sede di Cassago, rimbalzato a Bologna e rimbalzato chissà dove. Servizio post vendita inesistente.

I am a plumber working primarily in the domestic sector and to a lesser extent in commercial and industrial areas.
I have stopped using Grundfos products in all domestic applications and most commercial applications also. I don’t feel qualified to comment on the industrial side as my experience is limited in that regard.
My experience with Grundfos in recent times has not been good. Their central heating circulating pumps are gathering dust on suppliers shelves -their reputation is such that nobody I know in the industry will use them. Ditto for the their whole house booster pumps which have a reputation within the industry for being unreliable. The quality of their technical assistance is abysmal - read chatbots alternating between misdirection and repeating the same question.
This represents a slide which has occurred over the last fifteen to twenty years. Previously they were an industry leader with a sterling reputation in these sectors.
My experience is such that I will not recommend their products to clients.

Scala2 trykforøger pumpe drypper fra pumpehuset efter 6mdr brug, så der er vand ud over hele gulvet. Jeg kan se online at det er et velkendt problem hos rigtig mange. Jeg troede Grundfos leverede høj kvalitet, men jeg har taget fejl—kvaliteten er virkelig ringe og de svarer ikke på support e-mail.

Seem not to be able to supply their own simple flexible hose connectors as spares when the supplied ones split after 2 years light use ! On a 2 -3 year old pump .
Have rung e mailed sent photos.
Awaiting response!

Have got my response with the part number Grundfos 97775364 WHICH IS ABOUT 3 inches of rubber hose and 2 Jubilee clips between £69 and £89 REALLY ??? AND THEY SAY GO TO A PLUMB BUSINESS TO BUY IT ! Wow what customer service !

In December 2023 I had a Grundfos shower pump Model A98950217 TYPE STR-2.0C fitted.
It was installed to replace a Mira pump that had worked perfectly for 12 years. It worked for a about 15 months and then started making a lot of noise. It then stopped pumping completely. The installers came to examine it and decided it was seized and must be replaced but was out of warranty. I think a replacement should be offered as the amount of use this product has provided is very poor in a fairly short time.

I received a positive response from Grundfos and they have agreed to supply a new pump despite the expiration of the warranty. I think this is a very fair outcome and appreciate the offer.

Die Firma Harry Kraus ist zwar schnell, aber leider auch viel zu teuer. Für nicht mal eine halbe Stunde Abfluss reinigen ohne ein Ersatzteil zu benötigen musste meine Schwiegermutter 279€ zahlen. Für mich ist das Wucher, aber bei alten Menschen kann man das ja machen!

In my personal opinion, the working environment felt quite restrictive.
My impression was also that employee compensation did not seem competitive.
This is solely my personal experience and perspective.

Ich habe mich im Frühjahr 2023 (leider) für diese Pumpe entschieden. Sie war von Anfang an in unserem Keller im Einsatz - keine Witterung, keine Fremdeinflüsse. Nun ging sie rund 6 (!) Wochen nach Ablauf der Garantie kaputt. Eine Kulanzregelung (Umtausch gegen eine andere oder ein preislich-attraktives Angebot für eine neue) hat man mir, trotz mehrmaliger Nachfrage, bewusst nicht angeboten. Zitat: „Leider können wir aufgrund des Alters der Pumpe in dieser Angelegenheit nichts weiter für Sie tun.“
Abgefertigt von einem Möchtegern-Premiumanbieter! Ich kann aufgrund dieser Erfahrung (Totalschaden kurz nach Ablauf der Garantie und super-unfreundliches Kundenverhalten) jedem nur dringend empfehlen, einen anderen Anbieter zu wählen. Bitte recherchieren Sie auch eigenständig im Netz nach weiteren Erfahrungswerten; Sie werden fündig. Schlimmer kann es nicht kommen.
Jetzt suche ich eben eine Alternative, die hoffentlich deutlich länger hält.

In meiner Heizungsalage wurden 5 Pumpen des selben Typs und der Spezifikation Grundfos 25-40 180 verbaut. Ich habe nun nach 12 Jahren heute die 4 Pumpe getauscht. Nach meinem Gefühl ist die Elektronik bewusst so eingestellt dass die Pumpen nach 10 Jahren, obwohl mechanisch ok, elektronische Fehler aufweisen. Bei allen Pumpen gleich. Sorry das ist nicht nachhaltig und verdient eigentlich nicht einmal einen Stern.

Die Anlagen sind ja ok solange alles funktioniert.
Die Ersatzteilbeschaffung und Garantieanspruch sind jedoch eine Katastrophe.

Für meine Hebeanlage benötige ich ein Kunststoffteil welches einen Materialpreis von wohl nicht über 10 Euro hat. Ich soll dafür über 500 euro bezahlen :-(
Zudem bekomme ich dies als Privatperson nur über den Fachhandel. Und hier ist schon das nächste Problem. Da die Anlage über einen Onlinehandel gekauft wurde ist kein Fachhändler bereit das Ersatzteil zu beschaffen. Selbst der betr. Onlinehandel führt keine Grundfos Ersatzteile.
Somit werde ich jegliche Artikel von Grundfos generell ablehnen, das ist Abzocke!!!

Fitted a new UPS4 onto an existing unvented system with some trapped air.
Pump limped into life and wouldn't even pump with enough pressure to clear trapped air from coil in hot water cylinder - let alone make enough effort to pump radiator circuit of 4 rads.
Spoke to Grundfos customer service who treated me as as if I've never fitted a pump, assuring me that the UPS4 is s "smart pump" and that air prevents the pump pumping at full speed.
This may be true, but ...
The UPS4 pump seems to be lacking a commissioning setting to put it on full power to perform an initial setup of a heating system.
Wasted one and a half hours trying to get the pump to kick into life.
Should have opted for a basic pump instead - would have got the system running in 5-10 minutes!
UPS4 pump is no improvement on earlier products.
Nobody at Grundfos of the 3 individuals I complained to seemed to think there's an issue.
Would steer clear of this pump given choice.

Zelfs 1 ster is te veel voor deze abominabele regenpomp/dit merk.

1e regenpomp na net geen jaar in gebruik kapot maar binnen garantie en vervangen. 2e volledige nieuwe pomp, ook na een dik jaar kapot. Binnen garantie en weer vervangen. De derde pomp is nu WEER kapot, niet meer in garantie dus we zouden nu zelf een nieuwe moeten kopen. We zouden dus aan de VIERDE regenpomp zitten . Wat een klucht van een merk, men zou dit beter volledig uit de handel moeten halen.

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I have purchased two Grundfos SP7-23 borehole pumps over the past year, with the most recent purchase made just two months ago. Unfortunately, one of the motors has already developed a phase failure, requiring a replacement motor. Despite having a John Tech control box installed to protect the pump, the fault occurred on one of the Grundfos motor phases.

It is disappointing that Grundfos appears to attribute the issue to external factors rather than acknowledging a possible motor winding defect. Grundfos has long been regarded as a premium and reliable brand, but the manufacturing quality seems to have declined in recent times.