The representatives at all levels that I dealt with were very professional and easy to work with. They called when it was necessary to have direct contact but also used email effectively. They... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
After our approval the processor gave me detailed instructions/guidance. She stated if the estimate was over what they gave us that I could call back for an adjustment. That relieved my stress leve... もっと見る
Ice brought down our copper gutters 2-3-2026. Notified local agent that evening. New gutters installed in June of 2026. Initial settlement for the entire replacement was about equal to the contractor'... もっと見る
Thank you for your efforts to resolve this matter for Rapid Robert's, Inc. GuideOne members handled this claim with a keen interest to address our key issues and seek a quick resolution to our claim.... もっと見る
企業が回答しました
企業情報
当該企業による記述
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
連絡先
1111 Ashworth Road, 50265, West Des Moines, 米国
- (877) 448-4331
- guideone.com
4.4
優良
3648件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Thank you for your efforts to resolve…
Thank you for your efforts to resolve this matter for Rapid Robert's, Inc. GuideOne members handled this claim with a keen interest to address our key issues and seek a quick resolution to our claim. Thank you!
2026年8月7日
GuideOne Insurance からの回答
Steve,
Thank you for your kind words and for trusting GuideOne to assist Rapid Robert’s, Inc. We're pleased to hear that our team remained focused on addressing your concerns and helping bring your claim to a timely resolution. We appreciate the opportunity to serve you and thank you for sharing your experience.
Best Regards,
Jennifer Smarelli
Staff were helpful
Staff were helpful - email contact was great. Guideone is a great company.
2026年8月7日
GuideOne Insurance からの回答
Cindy,
Thank you for your kind words. We're happy to hear that our team was helpful and that email communication made the process easy and convenient. Your confidence in GuideOne means a great deal to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
GuideOne reps were all easy to work…
GuideOne reps were all easy to work with as was the suggested contractor
2026年8月7日
GuideOne Insurance からの回答
Steve,
Thank you for your feedback. We're glad to hear that our team and the recommended contractor were easy to work with. We appreciate the opportunity to assist you and thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
So my family had a flood in our house
So my family had a flood in our house, and service master went and drilled in our wall destroying all are stuff with asbestos ,now it's been over several months guide one does not answer there calls left several messages with luara and chad I would not go through this insurance company now I feel like I have to go to court 😑 because they don't answer the phone, they took our food, clothes, pictures, everything came home to nothing and they don't resure us that we will get paid for out stuff it not out fault about the asbestos, the asbestos took pictures of are stuff still not good enough, don't ever ever hire Service Master they ruin our life's and Guide one is heartless
2026年3月30日
自発的なレビュー
GuideOne Insurance からの回答
Lupita,
Thank you for taking the time to share your feedback. We understand how difficult and frustrating this situation has been for you and your family.
Our review indicates this claim involves a complex personal property investigation related to asbestos contamination following mitigation work at your residence. Throughout the claim, our team has remained actively engaged in evaluating the damages, reviewing inventory submissions, coordinating with other involved parties, and requesting additional documentation needed to complete the assessment. A partial payment was issued while the investigation continued.
We recognize that there were periods during which you experienced difficulty reaching members of the claim team, and we understand the concern and uncertainty this created. The file reflects multiple requests for status updates and callback assistance, and we regret any frustration caused by communication challenges during the handling of your claim.
To move the claim toward resolution, our team is continuing its review of the personal property inventory and supporting documentation. Additional information has been requested to help verify ownership, valuation, and the status of items that may also be involved in another insurance claim. Once the requested information has been received and reviewed, the claim team will complete its evaluation and communicate the outcome of the review, including any additional payment considerations.
Our goal is always to provide clear communication, timely updates, and a thorough review of all available information so that claim decisions are fair and accurate. We appreciate your feedback, as it helps us identify opportunities to improve the customer experience and our communication throughout the claim process.
Thank you again for sharing your concerns.
Best Regards,
Jennifer Smarelli
The adjuster recommended a new roof on…
The adjuster recommended a new roof on our church. Hide One sent an engineer to look at our roof and said that the damage was cosmetic and recommended that Guide One do nothing and that we should not get Ang coverage to the damage. We had to hit a roofing company to come and fix the metal panels that the wind had lifted up and to tighten other panels that had screws coming out. We are very disappointed and cannot recommend Guide One insurance to any churches for their insurance coverage.
2026年8月7日
GuideOne Insurance からの回答
Terry,
Thank you for taking the time to share your feedback. We understand your disappointment with the outcome of your roof claim and appreciate the opportunity to address your concerns.
As part of our review, an independent inspection was completed and a subsequent engineering evaluation was conducted to further assess the reported damage. Based on the engineer's findings, the hail impacts observed on the metal roof were determined to be cosmetic rather than functional, and the coverage decision was made in accordance with the policy's cosmetic damage endorsement. The findings and applicable policy provisions were reviewed and discussed with the church during the claim process.
We recognize that receiving differing opinions regarding roof damage can be frustrating, particularly when repairs are needed to address maintenance concerns or conditions identified by a contractor. We also understand your concerns regarding the policy's cosmetic damage limitation and appreciate the feedback you have provided regarding your experience.
Thank you again for sharing your thoughts. Customer feedback is important to us and helps us identify opportunities to improve communication and the overall customer experience.
Best Regards,
Jennifer Smarelli
It has been an unexpected shock for our…
It has been an unexpected shock for our Faith Organization to see and experience such speedy and caring service. I've never seen or experienced this type of service in my 72 years in the business sector.
2026年8月7日
GuideOne Insurance からの回答
Donald,
Thank you for your thoughtful feedback. We are honored to have been able to assist your Faith Organization during this time. We're especially pleased to hear that Kylee Felda's responsiveness, care, and professionalism made such a positive impression. Your recognition of her efforts, along with your comments about the speed of service and claim resolution, means a great deal to our team. Thank you for placing your trust in GuideOne and for sharing your experience.
Best Regards,
Jennifer Smarelli
I’m sorry that we had to file a claim
I’m sorry that we had to file a claim, but GuideOne was great. Every person that I spoke with was very helpful and I never got any feeling that they were looking for a way to deny or diminish the claim. The adjuster was very knowledgeable and gave insight into things I hadn’t thought about. Payment was fast.
2026年8月7日
GuideOne Insurance からの回答
Tim,
Thank you for sharing your experience. While we're sorry you had to file a claim, we're pleased to hear that our team was able to provide helpful guidance and support when you needed it most. It's especially rewarding to know that your Ben Feucht's knowledge and insight added value throughout the process and that your claim was resolved promptly. We appreciate your trust and thank you for taking the time to recognize our team's efforts.
Best Regards,
Jennifer Smarelli
The Claims representative was friendly…
The Claims representative was friendly and helpful and did seem like she really wanted to help.
2026年8月7日
GuideOne Insurance からの回答
Michael,
Thank you for sharing your experience. We're delighted to hear that Cyndi Harrington was friendly, helpful, and made you feel supported throughout the process. Providing caring, knowledgeable service is at the heart of what we do, and we appreciate your recognition of our team's efforts.
Best Regards,
I was covered was covered
I was covered was covered. Checks came through in a timely manner.
2026年8月7日
GuideOne Insurance からの回答
Carl,
Thank you for your feedback. We're pleased to hear that your claim was covered as expected and that payments were received in a timely manner. We appreciate the opportunity to serve you and thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Always easy to deal with.
2026年8月7日
GuideOne Insurance からの回答
Leslie,
We appreciate you taking the time to share your experience. Hearing that we've been easy to deal with means a great deal to our team. Thank you for allowing us to assist you.
Best Regards,
Jennifer Smarelli
Communication was excellent
Communication was excellent.
Process of claim was easy to file.
2026年8月7日
GuideOne Insurance からの回答
Joe,
We're glad we could make the claims process straightforward and provide the communication you deserved throughout your experience. We appreciate you taking the time to recognize our team's efforts.
Best Regards,
Jennifer Smarelli
Excellent based on responsiveness
Excellent based on responsiveness, fair assessments, and timeliness of payments. Tracey was very helpful and her follow up served as excellent reminders and opportunities to share our updates on where things stood in terms of contractors, timing, etc.
2026年8月7日
GuideOne Insurance からの回答
Steve,
Thank you for your positive feedback. We're pleased to hear that you experienced responsive service, fair claim handling, and timely payments. We're especially glad Tracey's communication and follow-up helped keep the process moving smoothly. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Professional and friendly
The person I spoke with was very helpful and friendly. I have never done a claim before and she provided clear information and answered questions that helped me through the process.
2026年7月14日
GuideOne Insurance からの回答
Janice,
Thank you for your positive feedback. We're pleased to hear that Theresa Fuecht was helpful, friendly, and able to provide clear information throughout the claims process. Helping customers navigate their claims with confidence is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
GuideOne Insurance からの回答
Jimmel,
Thank you for your positive feedback. We're pleased to hear that you felt informed throughout the claims process. Keeping our customers updated every step of the way is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Fast claim service
The service to examine the claim was faster than expected. The paying of claims was easy and fast.
2026年8月7日
GuideOne Insurance からの回答
Tom,
Thank you for your positive feedback. We're pleased to hear that your claim was inspected faster than expected and that the payment process was easy and timely. Providing efficient, responsive service is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Customer service.
2026年8月7日
GuideOne Insurance からの回答
Mark,
Thank you for your positive feedback. We're glad to hear you had a positive customer service experience. Providing responsive, professional support throughout the claims process is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Prompt and professional
I was contacted promptly after starting the claim process. The phone conversation with Claims Adjuster to gather more detail about the incident was comprehensive and very professional. The timeframe to assign someone to estimate the damage was very brief and the Estimator was very punctual and on schedule. After that, it only took a few days to have the details of the loss consolidated into a report and claim check issued.
2026年6月15日
GuideOne Insurance からの回答
Barry,
Thank you for your positive feedback. We're pleased to hear that you experienced prompt communication, professional service, and a timely resolution of your claim. Providing responsive support and an efficient claims process is important to us, and we appreciate your recommendation.
Best Regards,
Jennifer Smarelli
GuideOne Insurance からの回答
Leroy,
Thank you for your positive feedback. We're pleased to hear that your claim was handled in a timely and detailed manner. Providing thorough service and clear communication throughout the claims process is important to us, and we truly appreciate your recommendation. Thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
The repair and claims process is…
The repair and claims process is exhausting resulting in vehicles being in the repair shop for months. Communication is fragmented as well
2026年8月7日
GuideOne Insurance からの回答
Sherman,
Thank you for sharing your feedback. We understand that managing vehicle repairs after a loss can be frustrating, particularly when multiple parties are involved in the process.
Our review of the claim shows that the claim team worked to investigate the loss, review repair estimates, communicate claim updates, and pursue recovery from the responsible party. The recovery effort involved challenges obtaining and verifying information from the adverse party, which extended the subrogation process.
While we strive to handle claims as efficiently as possible and keep customers informed throughout the process, we do not control repair shop scheduling, parts availability, or the length of time a vehicle remains in a repair facility. These factors can impact overall repair timelines and are often outside of the claims process.
We appreciate your feedback regarding communication and your overall experience. Comments such as yours help us identify opportunities to improve and better serve our customers in the future.
Best Regards,
Jennifer Smarelli
Easy and prompt communication
Easy and prompt communication. Everything was explained well through the entire claim process.
2026年8月7日
GuideOne Insurance からの回答
Wes,
Thank you for your positive feedback. We're pleased to hear that you experienced easy and prompt communication and that everything was explained clearly throughout the claim process. Providing responsive service and keeping our customers informed every step of the way are important to us. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
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