Haden レビュー 628

I purchased an 9.5l Dual drawer air fryer from Lidl. A fault developed in that the left hand drawer even when closed read OPEN. I contacted Lidl who were not interested in helping even though the product was under one year old (with a 2 year warranty). I therefore contacted Haden, who asked for a photo, proof of purchase and serial number of the unit. (Luckily I still had the proof of purchase)I emailed over the details and received a fast response from Haden with a returns label - on receipt of my air fryer they would despatch, immediately, a new replacement Air Fryer with next day delivery, using DPD (a company who are very reliable here).
Despite it being a Saturday, I did receive the parcel, and was very pleased to find instead of having to repeatedly press the button to move through the programme, each button now can be pressed to choose the option directly..
For me, the only downside to this was having to return the original Air Fryer, in the large original packing, to a DPD pickup point, rather than it being collected from me, to a Post Office which I could park outside (it is a heavy and bulky item) and which is a 14 mile drive each way, as we live out in the sticks.
The whole experience with Haden was very professional and helpful with a fast response to my emails, which is most welcome nowadays when trying to contact a human being rather than dealing with a chatbot, so Thank You Haden.

Item not as described, after contacting was told they would rectify the description, I said I wasn't happy with that outcome so was told to return it in the huge box it came in which i couldn't carry and item heavy and take to nearest dpd to return, I can't walk unaided and don't have a car let alone try and carry it, shocking customer service.

My microwave developed a fault. Hadens/Sabichi replaced it immediately without any quibble whatsoever on receiving the faulty item. Can't speak any more highly of them. Their customer service is exemplary . A big thanks 👍

Excellent customer service in replacing a toaster that developed a fault after 18 months of daily use. A very good Hadden toaster that I would recommend.

I had a problem with my microwave, and got in touch with customer care, and honestly it has been the best experience with these people!! They couldn’t do enough for me, very professional but friendly at the same time, so thank you all once again for sorting my problem!!
Jackie 🙂

Perfect toaster, easy to control, love the lift and see function, makes even nicely browned toast. Looks very smart on the counter top.

Haden are the best company I have every delt with for their after sales service.
Replacing my Air Fryer promptly and efficiently, after it had developed a fault within the 2 year guarantee period.
I would recommend Haden highly for any future purchases. A very satisfied customer

Good service. Very happy with the kettle.

One year old. Both door switches faulty after five months. Have to stand beside cooker and keep adjusting doors.
Very dissapointed.
Haden model 210821.

Best customer service ever dealt with. Quick efficent and caring csnt fault anything wish they were all like you guys. 10/10

I'm really pleased with my kettle.
It was well advertised and delivery was really quick. Thank you!

Lovely air frier, delivered quickly

Lovely looking kettle and good quality. Quick delivery.

Excellent
Great delivery service and excellent quality goods

I had brought a kettle from Haden and after 4 months the water level indicator started leaking, I got in touch with customer service and after a couple of emails and pictures they sent a replacement. Brilliant experience.

I reported a problem with my air fryer and was asked to return it to them. It went back to them on 26th March and I received an email to say they had received it and a replacement would be sent out. An email was received yesterday 30th to say it would be delivered today 31st March. This was a very good and efficient customer service experience.

I started to get the proverbial door ‘open’ message after 3 months use of my air fryer, contacted customer service, straight away they organised a collection and replacement without any hassle, fantastic service, would definitely recommend Haden products

Cons are kettle and toaster arrived quickly and love the turquoise colour. Kettle has extra filter. Cons are a slight chip on kettle paint but not to noticable so happy to put up with it. However, kettle noisy and takes an age to boil. Metal all round is piping hot to touch after. Boiled it about 3hrs ago and handle too hot to hold. Also when pouring last 2 cups or so water pours out of lid. So many ways to scald yourself. Handle not too far from lid so easy to whack hand on handle. I have small hands too. With the toaster I put it on y to burn off any package smell for first use. No smell but it lit for an absolute age and thought it was disfuntional. Any toast in would burn to a cinder. Again metal piping hot afterwards and for a long time. A danger for children and vulnerable or frail adults, actually anyone. My hands are still hot form holding handle just now after boiling it 3hrs ago. Live in isle of man and too costly to return so they will be dumped, I'll buy a different make and lose money. Real shame.

Great service, the switch broke on my kettle and the customer service team were amazing!

Beware!This make is a false economy.I have had mine for 2 years and 3 months.
Oven no longer works.
Have tried to get it repaired but electricians unable to get parts.
I phoned Haden direct.
They were completely unhelpful.
Never,never again will I buy this brand.