Haden レビュー 628

Our kettle stopped working 17 months after purchase. Returning it was very easy and a new replacement was posted within days. Throughout customer services sent updates via email. Excellent service

I recently purchased a new kettle and toaster having finally upgraded the kitchen. Both are perfect in the old cottage setting. I had a few queries with the products and the customer team were brilliantly helpful and all is sorted and I'm enjoying using the new equipment!

can only give a glowing reference to this company who help resolve the problem with our air fryer quickly and efficiently ⭐⭐⭐⭐⭐

Excellent delivery time and updates.
Love the kettle . It goes well with the toaster.
Just would like the water level indicator to be a little clearer.

I contacted this company about a fault on a microwave.i received a reply on the same day.asked to return the item which they sent a prepaid label.with in 1 week I received a replacement item.cant get better than that.very professional customer service.i would recommend this company.

I just like the product

Outstanding customer service! I bought a Haden tumble dryer via Amazon in Feb, the hose connector piece must have got damaged in transport, I contacted Haden to see if they could help (I had no clue what it was called and couldn't get anywhere with amazon), Haden customer services for back to me immediately, asked for photos, instantly identified the issue and sent me the part the next day, free of charge. Brilliant service, I thoroughly recommend them, their products and their customer service care.

A really fast and same day response to my enquiry.
A friendly and efficient resolution to my problem
I couldn't be happier with the service I have received.

Lovely looking kettle and toaster. Now I’ve used them I can give some feedback! Pointless asking for a review when I’ve only just received the goods. The kettles is fine. I am a tad concerned about the strength of the handle. I feel it should be connected to the body of the kettle at both ends. But so far, all is good. The toaster makes lovely toast nothing more I can say really! They both look good in my kitchen

100% professional service, reached out with an issue with our microwave, instant reply and replacement within a few days, highly recommended,

I was looking about replacing my airfryer plate as mine got scratched and they were so helpful about the whole ordering process, the agent on the phone was amazing and the delivery was next day. Cannot say anything bad about it, they were amazing! Also, how lovely it is to be able to speak to an actual person when ordering things so nothing can go wrong in the process and it's so much nicer. Thanks Haden!

Quick delivery and left in a very safe place , so happy with my products I bought service excellent

Ordered directly from Haden service was very good with fast delivery

On time with deliver
Quiet operation

Including gifts, I’ve now purchased 5 Haden Kettles since 2019. So you might say I used to be a fan. When my trusty Dorset sprung a leak, I went on hadenusa.com thinking that this was the manufacturer website. All of the prior ones I had purchased from Williams Sonoma or another retailer. Anyway, I ordered the black with copper accents version of the same Dorset kettle but when it arrived it looked like a Chinese knockoff. Bright orange, not copper at all. I then tried to contact someone at the company and that’s when I discovered that there’s no phone number. Only a generic customer service email. So I emailed them and got no reply. I emailed again and got no reply. I filed a complaint with Shopify since that’s the platform that they use, and I got a generic message stating that THEY were trying to reach me. Funny, I get all my emails without any issue, and I had provided my phone number when I ordered the kettle. So I replied again requesting an RMA to be able to ship this orange and black kettle back to them. Crickets since then. I even emailed the Haden Co. In the UK hoping they’d be able to help. But no reply from them either. So my best guess is that these are not genuine article Haden kettles and you’re better off ordering them from legitimate retailers.

Update, I called the customer service number suggested below. The phone instructed me to choose 7 for order status, damaged goods, and returns. A moment of silence and then the message, “this mailbox is full.”

It’s apparently a company named studio design in California. Not sure how they get all these positive reviews. Oh well. On the plus side I’ve purchased a lovely kettle from Breville that’s a definite upgrade.

Recently moved and needed a new coffee maker-went to Consumer reports to read reviews and this was well reviewed so i bought it-it looks nice and makes a good pot of coffee-but the pot itself sucks...can't easily remove the lid for thorough washing-finally after only 3 months the lid broke-i went online at haden to find a replacement for it-nada-sold out-emailed them and got no response-you will note several pots for other models also sold out-sad and mad in KY

reply to Haden question (I don't see that i can reply to your question separately)-I am NOT in UK -I am in KY USA

Another reply...I could only use online form. Didn't have email address on webpage that I saw.
And I've not heard from anyone at USA..are they still in business? So angry at lack of support. Never will buy another Haden product

Great, stylish kettle

Excellent service, when issue came up, dealt with so so quick

Unfortunately our kettle developed an intermittent fault after 16 months of ownership. As it was still under warranty I contacted customer support at Haden. After providing information and sending the kettle back we received a new kettle within a couple of days. During the replacement process all communication was prompt and I was kept informed at every step.
Many thanks

User friendly ordering - advising exact delivery -professional servce