Haden レビュー 628

Really helpful in resolving my query, and providing me with the item I required.

Microwave bought from Argos stopped working after 15months. Argos directed me to Haden as being the manufacturer and after a phone call directing me to email pictures they got back to me the same day to say the product would be replaced and I received it 3 days later.
Disappointed at the short life of the microwave but excellent customer service.

The first item ie toaster and kettle was good and well packaged though the second item sandwich toaster had marks on the stainless steel effect wich let it down and was clearly not inspected or even looked at when it was packed

18 months after purchasing a Red 4 slice 'Jersey' Toaster and matching Kettle which I love, one half of the Toaster mechanism failed and I was gutted.
However Haden products come with a 2 year guarantee and their UK based customer service were absolutely fantastic.
After exchanging a few emails and photos it was not possible to return the toaster due to my location and yet after submitting evidence, a replacement toaster was still offered so I could maintain my set.
Things do happen but being able to continue my super stylish set was a big relief.
I highly recommend this Company.

Our microwave stopped working and we contacted Haden through their website. The response was immediate they asked for photos and then sent labels to return the oven. Within days they had sent us a new microwave. Superb customer service- Thankyou.

We had an issue with our kettle after 2 years and without any issue it was dealt with swiftly and professionally. I am very impressed with this company and how they dealt with our issue. Well done 👏

I have got a Haden jersey kettle and I was cleaning it out and my filter just finished the mesh. I sent an email and I have very very very good service. She was very obliged in the lady on the other end and she told me they’ve done a metal mesh now and she will be sending me one. I’m so so happy in this day and age that somebody on the other end is very obliging thank you.

I bought a kettle 13 months ago. When it stopped working, I took it back to the shop to be told the guarantee had expired after 12 months and I should contact the company. Haden were excellent! Without excessive questioning, I received a replacement appliance within days. Exceptional after-service conduct. Much appreciated.

Great customer services. Queries are handled by friendly efficient staff. Absolutely superb would not hesitate to recommend Haden.

I ordered a kettle from Haden one afternoon- using the website was easy and quick- and the kettle was delivered the next day. It's difficult to say how this service could be any better.
And I'm very happy with my new kettle too.

Excellent customer service.

Great efficient service

It's not quite white, I would say ivory, it makes it look dirty against the white tiles unfortunately, although it's a nice looking micro-wave and works very well, it's not the white I ordered

My 4 sliver toaster stopped working on my side. I bought it over a year ago. Customers service couldn’t have been more professional. They made everything seemless. Polite efficient and respectful.
If only other companies were this good it would make life easier.
Thank you the customer service staff at Haden.
I’m truly impressed.

My Haden Richmond electric kettle was great for 18 months until it suddenly stopped working. I realised it had a 2y guarantee from Haden, so I contacted them and they immediately emailed me a paid postage slip to send them the kettle, after which they promptly replaced it with a new one, all the time keeping me informed of progress. Top notch customer service, a very reliable English company.

Outstanding customer service.I had an issue with a microwave and they arranged return and replacement so quickly. I can honestly say they were amazing and its so refreshing to see a company run as smoothly as this one. Their staff are a credit to them.

Needed to return a kettle within warranty and exchange for a replacement. Was such an easy process and the team were so responsive and helpful! Sorted within a week, thoroughly impressed

Toaster stopped working. Contacted customer services. Prompt reply with instructions to return. Did so and received a no quibble replacement within a week. Great fuss free service. Would heartily recommend.

I purchased a Haden microwave via Amazon in April but after 6 months it became faulty. Amazon were he!pfu! but suggested I contact Haden direct.
The staff were excellent with instant info and directions via e mail. My faulty microwave was collected and a new replacement delivered within a week. Very helpful and pleasant customer care.

I was gifted the Haden 9.5L Dual Air Fryer by my local council. After a short while it stopped working so contacted Haden to see if the part could be replaced. Customer Service were so helpful and understanding and arranged for me to send my air fryer back and sent me a new replacement within a few days. Amazing company and customer service 😀😃