Rachel literally made my day at haine & smith opticians today, what a lovely lady. She fixed my sunglasses and was happy for a hug as payment. Thank you again. Rachel went above and beyond, Iâd recom... ãã£ãšèŠã
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Called in as a non Haine Smith customer needing several adjustments to my dreaded Flexon specs. Staff could not have been more attentive or helpful. Made several alterations going back and forth, repl... ãã£ãšèŠã
The service I received from the shop in malmesbury was better than good. It was exceptional. I took a pair of sunglasses in for the lenses too be changed. Nothing was too much trouble. They sent th... ãã£ãšèŠã
Knowledgeable and friendly staff. No hard selling a product I didn't want. Excellent value for money. I would highly recommend.
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Haine & Smith Opticians is an independent chain of opticians with 20 practices in and around Wiltshire. Since 1975, weâve been dedicated to delivering bespoke eyecare, priding ourselves on earning the lifetime loyalty of our patients. We provide both NHS and private eye examinations, and offer a wide range of spectacles and contact lenses to suit all styles and budgets, including premium designer frames known for their exceptional quality. We also offer hearing care services, including free hearing assessments, delivered with the same personal approach our patients expect. Our mission is simple: Expertly delivering bespoke eyecare to our region, earning lifetime loyalty since 1975. With over 50 years of experience, we continue to focus on long-term relationships, ensuring that each patient receives a personal and professional service tailored to their needs. We go above and beyond to create an exceptional patient experience, from thorough eye tests and hearing assessments to expert advice on the best eyewear and hearing solutions. At Haine & Smith, weâre proud of our local high street presence, our commitment to quality care, and our reputation as a trusted provider of eyecare and hearing care throughout the Wiltshire region.
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31A The Brittox, SN10 1AJ, Devizes, è±åœ
- 01672513686
- info@haineandsmith.co.uk
- haineandsmith.co.uk
4.8
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Excellent service from Haine and Smith
What amazing staff in Marlborough Haine and Smith store. From the moment I walked in, I was greeted by friendly, welcoming staff. The whole experience is explained clearly, you are valued as a customer and there is no rush. The optician and contact lens specialist made me feel relaxed, informed and answered all my questions. It made going for a sight test an experience rather than just attending an appointment. Thank you!!
2026幎1æ20æ¥
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Haine & Smith Opticians ããã®åç
Thank you so much for your lovely review. Weâre especially pleased that your visit felt like more than just a routine appointment...thatâs exactly what we aim for. Creating a relaxed, interesting, personal and thorough experience really matters to us, so your words are wonderful to read.
Weâll be sure to share your feedback with the Marlborough team.
Kindness and professionalism above and beyond. I am not a regular patient of Haine andâŠ
I am not a regular patient of Haine and Smith - I was on holiday. I passed Westbury shop when I had severe blepharitis. Receptionist Jay was very kind and took me seriously and treated me with much respect. Optician Liz happened to come through and recommended very good treatment and advice. They could not have been nicer or more professional. If I lived regularly in Westbury, I would definitely be a regular customer! Thank you very much to all.
2025幎12æ22æ¥
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Haine & Smith Opticians ããã®åç
Thank you so much for taking the time to leave such a kind review. Weâre really pleased that Jay and Liz were able to help you when you needed it most, especially while you were away from home.
We hope youâre feeling much better now, and thank you again for your lovely words.
Outstanding service.
Popped into Warminster branch to see if my lenses could be switched in the existing frame (not purchased from H&S). 5 mins later all done - no charge but profuse thanks from me. Outstanding service and spotted my next pair whilst waiting. Thank you so much ladies.
2026幎1æ6æ¥
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Haine & Smith Opticians ããã®åç
Thank you so much for your kind words. Weâre really pleased we could help and get your lenses sorted so quickly. Itâs always our aim to make things as easy and stress-free as possible, whether or not the glasses were purchased with us.
We look forward to welcoming you back soon.
Highly Recommended
I have used the Highworth practice for many years and have never had any issue to complain about. All the staff are friendly and helpful. There is a good range of glasses for all budgets and their contact lens care is 2nd to none. You cannot go wrong using Haine & Smith in Highworth.
2025幎11æ28æ¥
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Haine & Smith Opticians ããã®åç
Thank you for your kind recommendation and for your continued support over the years.
Weâre really pleased to hear youâve consistently had positive experiences with the team at our Highworth practice. Your feedback is greatly appreciated.
Haine & Smith Opticians ããã®åç
Thank you for your kind feedback.
Weâre very pleased to hear that you found the service compassionate and professional.
Very good optician on the day
Very good optician on the day - 4ht November 2025 - standing in for my regular optician, Rachel Bath who in unwell.
A thorough examination of my ability to read the chart with and without my reading glasses with good results.
Also a thorough exam of both eyes under the very bright lights showed me that all was well in both eyes.
My reading glasses were cleaned and adjusted too which is helpful.
Many thanks for a good visit
2025幎11æ4æ¥
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Haine & Smith Opticians ããã®åç
Thank you, Mike, for your kind feedback.
Weâre really pleased you had a positive visit and felt well looked after. Your comments are much appreciated, and we look forward to seeing you again in the future.
If your glasses need any adjustments in the future, please feel free to pop in and see us.
Excellent personal service
Excellent personal service, such friendly and helpful staff. Good selection of frames, that I ended up buying two pairs! A very happy customer.
2025幎10æ3æ¥
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Haine & Smith Opticians ããã®åç
Thank you so much for your kind words! We're so pleased to hear you received such helpful service and found a pair (or two!) of frames you love. We really appreciate you taking the time to leave us a review.
Sunglasses adjustment
Chloe happily made some adjustments to my new sunglasses with no charge.
Very helpful and professional service thank you.
2025幎9æ24æ¥
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Haine & Smith Opticians ããã®åç
Apologies for the delay in responding, and thank you for taking the time to leave a review.
Weâre really pleased you had a positive experience, and weâll make sure your kind words are shared with Chloe and the team. We hope to see you again soon.
Kindness I wonât forget.
I visited the store in Trowbridge today and was warmly welcomed by Chloe. Chloe listened to my request and was visibly happy to assist me. No names mentioned, but I went to another shop who turned me away because the spectacles were not purchased from them. I was horrified to hear this in this day and age. Chloe, you are a gem. Thank you.
2025幎9æ22æ¥
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Haine & Smith Opticians ããã®åç
Thank you so much for your kind words! We're so pleased Chloe could make a positive difference to your visit, we'll be sure to pass on your lovely feedback.
My experience was amazing from start toâŠ
My experience was amazing from start to finish.
Very friendly , helpful people nothing was too much trouble .
Everything was explained clearly at every stage of my appointment
2025幎9æ18æ¥
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Haine & Smith Opticians ããã®åç
Thanks so much for your lovely feedback! We're really glad to hear you felt supported and well looked after during your visit. Hope to welcome you back again soon!
Popped in to have my glasses mendedâŠ
Popped in to have my glasses mended this morning. Speedy service.
2025幎9æ5æ¥
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Haine & Smith Opticians ããã®åç
Thank you for popping in and for your kind words! We're really pleased we could help get your glasses sorted quickly. If you ever need us again, we're here to help.
Haine & Smith Opticians ããã®åç
Thank you for your kind words! We're so pleased you found our service friendly - that's exactly the experience we aim to provide every patient, every visit. If there's anything else we can do to help, just let us know. We hope to see you again soon!
Excellent service
Always a friendly welcome at the Corsham branch where I visited yesterday to collect new specs for using computer.
Many thanks indeed.
Derek
2025幎8æ27æ¥
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Haine & Smith Opticians ããã®åç
Hi Derek,
Thank you for your kind review. Weâre delighted the Corsham team could provide a friendly welcome and help with your new computer specs. Pop in any time for an adjustment, a spec clean, some advice, or just a chat.
Best regards,
The Haine & Smith Team
Always so helpful whenever i go in
Always so helpful whenever i go in. Always such warm and friendly service too. Been going for years and years, always go above and beyond to ensure I am not 100% happy! Big shout out to Lucy in Cirencester ð©·
2025幎8æ11æ¥
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Haine & Smith Opticians ããã®åç
Hi Ruby,
Thank you for your thoughtful review. Weâre delighted to hear youâve had such positive experiences over the years, and weâll be sure to share your kind words with Lucy and the Cirencester team.
Best regards,
The Haine & Smith Team
shout out to lucy in cirencester
cirencester haine and smith is the place to be!! family of 5 and have been coming here for 20 years, we even pop in for a catch up. love to you all, thank you for your service !
2025幎8æ28æ¥
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Haine & Smith Opticians ããã®åç
Hi Cleo,
Thank you for your kind words and for trusting us with your familyâs eyecare over the past 20 years. Weâll make sure Lucy and the Cirencester team see your lovely feedback.
Best regards,
The Haine & Smith Team
Five Star Service âïž
Lovely staff and customer service, helped me find my perfect glasses i love themm. ð
They also helped me find a good payment plan so i can easily and efficiently balance my outgoings. ð
I definitely recommend this company. ð
2025幎8æ13æ¥
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Haine & Smith Opticians ããã®åç
Hi Abbey,
Thank you for the sparkling review! Weâre so happy you found glasses you love. Enjoy your new specs - we canât wait to see you again soon. ð€©
Best wishes,
The Haine & Smith Team
Top Service Thank You
You are made to feel welcome as soon as you enter the shop & everybody smiles. My appointment was on time, and nothing was too much trouble. Pardeep, my optician, is just truly amazing and takes her time to explain everything clearly & concisely and discusses my options without any pressure. I believe that I get excellent care and attention and always leave feeling my eyes are being well looked after.
2025幎8æ20æ¥
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Haine & Smith Opticians ããã®åç
Hi David,
Thank you for your wonderful feedback! Weâre thrilled you felt so welcomed and well looked after, and weâll be sure to share your kind words with Pardeep - sheâll be delighted to hear them.
Best wishes,
The Haine & Smith Team
Extremely pleased.
As always, they were meticulous helping me choose a new pair of glasses. Less than a week later new specs arrived and after a little fine adjustment I was extremely pleased with them. You can buy cheaper but you can't buy better. I wouldn't go anywhere else.
2025幎8æ23æ¥
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Haine & Smith Opticians ããã®åç
Hi Pete,
Thank you for the fantastic reviewâand we love that line, âYou can buy cheaper but you canât buy better.â We might have to borrow it! Weâre so pleased youâre happy with your new specs and the care you received.
Best wishes,
The Haine & Smith Team
Would recommend Haine & Smith
Been with Haine &Smith at Malmesbury for over 25 years. Always professional. My daughter and husband also get their glasses/lenses from them. Very happy with them and would recommend.
2025幎8æ19æ¥
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Haine & Smith Opticians ããã®åç
Hi Clare,
Thank you so much for your loyalty over the past 25 years - it really means the world to us. Weâre delighted that your whole family trusts the Malmesbury team for their eyecare, and we look forward to looking after you all for many more years to come.
Best wishes,
The Haine & Smith Team
I brought in a pair of OakleyâŠ
I brought in a pair of Oakley sunglasses where the screw had come out and was lost
The lady went out of her way to find something to mend them for me couldn't of been more helpful
2025幎8æ21æ¥
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Haine & Smith Opticians ããã®åç
Hi Clare,
Thank you for your kind words! Weâre so pleased our team could get your Oakleys back in action. Weâd love to welcome you again whenever you need a check-up or just a quick glasses tune-up - our doorâs always open.
Best wishes,
The Haine & Smith Team
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