I have been using their Acceler8 Hair Booster for a couple of months now and nothing has changed. Although I thought there would be minimal changes in the first few weeks, which is understandable, but... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
ã¬ãã¥ã¢ãŒã®ã³ã¡ã³ããèŠãŠã¿ãŸããã
I had a great customer service experience. I spoke with a gentleman who helped me open a warranty claim, and the process was incredible easy. He also provided a UPS label so I could send my laser devi... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
I recently had an issue with damaged shipment and contacted Hairmax for assistance. I spoke with Carlos, who was incredibly courteous and made the entire process quick and easy. Itâs rare to come ac... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
I been using my Hairmax since July 30 2025 and the results is amazing, ð¥¹ðð», how can I send the pictures of the results of my hair?
äŒæ¥ãåçããŸãã
äŒæ¥æ å ±
åœè©²äŒæ¥ã«ããèšè¿°
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. âWe understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
é£çµ¡å
1040 Holland Drive, 33487, Boca Raton, ç±³åœ
- 561-417-0200
- info@hairmax.com
- hairmax.com
4.3
åªè¯
397件ã®ã¬ãã¥ãŒ
ãã¬ãã£ããªã¬ãã¥ãŒã® 93ïŒ ã«åçããŠããŸã
éåžž1é±é以å ã«åç
ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
ãã®äŒæ¥ãé²èŠ§ãã人ã¯ã以äžã®äŒæ¥ãé²èŠ§ããŠããŸãã
I bought the Hair Max Laser Combo
I bought the Hair Max Laser Combo. I used it for exactly a year, without missing a beat, and strictly according to the instructions. The results were zero. 230 euros were wasted.
2025幎12æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Hairmax ããã®åç
Dear Lia,
Thank you so much for your feedback. Weâre truly sorry to hear that the laser combo did not provide the results you were hoping for.
Please note that Hairmax laser devices have a 93% success rateâthe highest in the marketâwith over 25 years of experience helping hundreds of thousands of clients achieve healthier hair and a fuller appearance. That said, there are several variables that can affect results, including medications, stress levels, and overall health. Additionally, hair follicles that are already inactive or no longer viable will unfortunately not benefit from laser therapy.
We would be happy to discuss your individual situation in more detail. Youâre welcome to reach out to our customer service team at any time to talk through your specific needs. We also recommend consulting with a trichologist, who can help determine the underlying reasons why laser therapy may not have been effective in your case.
Our team is available Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time. You can reach us at 561-417-0200 or 1-800-973-4769.
Kind regards,
Carlos helped in resolving my issueâŠ
Carlos helped in resolving my issue with the order
2025幎12æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Hairmax ããã®åç
Providing friendly, efficient service is very important to us, and weâll be sure to share your kind words with Carlos. Thank you for giving us the opportunity to make things right, and please donât hesitate to reach out if you need any further assistance.
Easy customer support and great product.
Easy customer support and great product.
2025幎12æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Hairmax ããã®åç
Thank you so much for your kind review! Weâre happy to hear that our team was able to help process your order and provide great customer service. We truly appreciate your support and thank you for choosing Hairmax. If you need any assistance in the future, weâre always here to help!
Returned item
I returned my product within the 6 month time frame but didn't receive my refund. After a few weeks of waiting I called and talked to Carlos. He took the time to investigate the issue and call me back, letting me know that a check would be issued right away. He was very friendly and didn't waste any time. Thank you!
2025幎12æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Hairmax ããã®åç
Dear Katie,
Thank you for sharing your experience with us. We sincerely apologize for the delay in receiving your refund and appreciate your patience while the matter was resolved. Weâre glad to hear that Carlos took the time to investigate, follow up, and ensure your refund was issued promptly.
Providing friendly, efficient service is very important to us, and weâll be sure to share your kind words with Carlos. Thank you for giving us the opportunity to make things right, and please donât hesitate to reach out if you need any further assistance.
Great experience with Hairmax
Called Hairmax , they helped process my order .Great customer service. Thank you
2025幎12æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Hairmax ããã®åç
Thank you so much for your kind review! Weâre happy to hear that our team was able to help process your order and provide great customer service. We truly appreciate your support and thank you for choosing Hairmax. If you need any assistance in the future, weâre always here to help!
Best customer service!
I worked with Carlos who I have to say was INCREDIBLE! From start to finish answering questions and helping me order my laser headband he was the best!
In a world where professionalism and customer service can be a negative experience I absolutely love it when a sweet kind voice is in the other line of a phone or email.
2025幎12æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Hairmax ããã®åç
Dear Jennifer,
Thank you so much for taking the time to share your experience! Weâre thrilled to hear that Carlos provided such incredible support from start to finish and made the ordering process smooth and enjoyable.
In a world where great customer service truly stands out, weâre proud to have team members like Carlos who bring kindness, professionalism, and genuine care to every interaction. Weâll be sure to pass along your kind words to himâtheyâll mean a lot!
Thank you again for choosing us, and please donât hesitate to reach out if we can assist you in the future.
HAIRMAX PRODUCTS WORK and they provide EXCELLENT CUSTOMER SERVICE
Both Josh Soto and Carlos Escobar gave me exceptional customer service earlier in ordering my products and then in follow ups. As an elderly woman who was experiencing thinning hair, I started using a full Hairmax regime years ago,using the Cap, HSN supplements ,and the other products. I have had such beneficial outcomes. I replenish my products on a yearly basis to continue the benefits. I couldn't be more satisfied with the results. Over the many years, Josh Soto provided solutions for any minor problem. Recently Carlos also gave me excellent customer service, helping me with my order. I am a very happy Hairmax customer!
2025幎11æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Hairmax ããã®åç
Dear Sara,
Thank you so much for your wonderful review! Weâre truly grateful for your loyalty over the years and delighted to hear about the positive results youâve experienced with your Hairmax regimen.
Itâs especially rewarding to know that Josh and Carlos were able to support you with exceptional service throughout your journey. Weâre proud to have them on our team, and weâll be sure to share your kind words with them.
Your satisfaction means the world to us, and weâre honored to be part of your hair-care routine. If you ever need anything in the future, weâre always here to help.
Thank you again for being such a valued Hairmax customer!
I spoke with Andrea today and she wasâŠexcellent
I spoke with Andrea today and she was very attentive, patient and kind. She took the time to answer all my questions and asked me if I had any other concerns. Andrea is an excellent company representative and an asset.
2025幎12æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Hairmax ããã®åç
Dear Victoria,
Thank you so much for taking the time to share your experience! Weâre delighted to hear that Andrea provided such attentive, patient, and thoughtful support. She truly is an asset to our team, and weâll be sure to share your kind words with her.
Weâre grateful for customers like you, and weâre always here if you need anything else.
Out Of Warranty Repairs
My laser cap stopped working and I believe a simple loose wire to be the reason. It is outside of the two year warranty and I have been told that my only option is to send it tracked delivery to Florida and that the cost of repair is $200 plus an additional $65 for return postage.
I have pointed out that nowhere on their website does it mention this nor is it evident in the manual. They have acknowledged this and accepted that this cost is a significant amount. They thank me for my valuable feed back and say they will review their website, neither of which is any help to me.
Initially when I emailed for details of the repair process- I was given the US email address by the UK office- I was ignored. I then went back to the UK office who agreed to chase it for me. I then received several emails thanking me for registering my warranty
and then received a further email from the international Sales Director saying it was a pleasure speaking with me although he wished it was under better circumstances but I hadnât had a phone call with him or anyone in his office!
I do not wish to pay an extortionate amount of money and send the cap at my expense 4500 miles to be repaired and had I known that was their policy I would not have bought the cap.
If they are proud of their product and service they should be open and honest about out of warranty repairs to UK customers but sadly they are not.
2025幎12æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Hairmax ããã®åç
Dear Carol,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how frustrating this situation has been for you. Your satisfaction is extremely important to us, and we genuinely appreciate the opportunity to address your concerns.
At Hairmax, we strive to provide the highest quality in the manufacturing of our laser devices. All Hairmax laser devices include a 1-year factory warranty, during which repairs or replacements are provided free of charge. For devices outside the warranty period, repairs can still be arranged through our out-warranty department, and associated service and shipping costs may apply. We understand that these costs can be significant, and your feedback regarding transparency is greatly appreciated.
To obtain warranty or repair service, devices must be shippedâfreight paidâto our warranty facility in protective packaging, along with the customerâs name and address. We always encourage customers to contact us first with their device, power cord, and cradle available so our team can troubleshoot and determine whether a repair is necessary. Our representatives are available Monday through Friday, 9am to 5pm EST, at 561-417-0200, and we are committed to assisting customers worldwide to the best of our ability.
We sincerely apologize for any miscommunication you experienced between offices and for any emails sent in errorâthis is not the level of service we aim to provide. Your comments are being shared with our teams so we can continue improving our processes and ensure clearer communication for all customers, including those in the UK.
We would like to review your individual case further to see if there is anything more we can do to assist you. Please contact us directly at 561-417-0200 or 1-800-973-4769 and we will be more than happy to help.
Thank you again for your valuable feedbackâwe truly appreciate it.
I recently ordered the Laserband 82âŠ
I recently ordered the Laserband 82 directly from the manufacturer. The directions are easy to follow and I am hoping for a good result. I had a question for Customer Service and was very pleased overall.
2025幎12æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Hairmax ããã®åç
Thank you so much for your review! Weâre delighted to hear that your LaserBand 82 arrived with clear, easy-to-follow instructions and that you had a positive experience with our Customer Service team.
We truly appreciate you choosing Hairmax and we hope you achieve great results with your device. If you ever have any questions or need further support, weâre always here to help.
Thank you again for your feedback!
Terrible customer service
Terrible customer service. I paid for VIP. They give you phone number to call along with an extension. You call the number it goes to someone's voicemail box. Left a message. No callback. I opened a case online on their website. No response what so ever.
2025幎12æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Hairmax ããã®åç
Dear Rob,
Weâre very sorry to hear about your experience, and we appreciate you bringing this to our attention. We want to assure you that our team always answers the phone during business hours, and all voicemails and emails are responded to within 24 hours. It sounds like we may have missed your message, and we sincerely apologize for any inconvenience this caused.
We would like to resolve this for you right away. Please contact us at 561-417-0200 and press 2 or email us at support@hairmax.com, and we will make sure your issue is addressed promptly. Your satisfaction is important to us, and weâre here to help.
I'm a 61 yo male who has been using aâŠ
I'm a 61 yo male who has been using a Hairmax Laser Cap 272 cap for the past year (3 times per week) for male pattern baldness. I've taken before and after pics and they show no noticeable difference in my hair. I'm just as bald as before so I have stopped using it as of today.
2025幎11æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Hairmax ããã®åç
Dear James,
First of all, thank you for sharing your feedback. We are very sorry to hear that you are not seeing the results you were hoping for with the laser therapy for hair loss.
Laser therapy results can vary from person to person due to many factors, such as medications, stress, the level of hair loss, dormant follicles that may already be inactive, and hereditary hair loss, just to name a few. This is why HairMax offers a 6-month money-back guarantee program to our valued customers.
Itâs also important to note that there is a 93% overall success rate, which speaks to the effectiveness of laser therapy. Unfortunately, the remaining 7% who do not experience the desired results may be affected by the factors mentioned above.
Please reach out to our customer service team at 561-417-0200 so we can discuss your specific case and assist you in the best possible way.
Best regards.
I had an issue with one of myâŠ
I had an issue with one of my deliveries so I contacted Hairmax customer service. I must say that i was extremely impressed with the responsive service I received, probably the fastest, most responsive I have ever experienced. It was a pleasurable experience which reflects favorably on Hairmax
2025幎11æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Hairmax ããã®åç
Dear Jay,
Thank you so much for your wonderful review! Weâre thrilled to hear that our customer service team was able to assist you quickly and that you had such a positive experience. Your feedback truly means a lot to us and reflects our commitment to providing exceptional support. We appreciate you being a part of the Hairmax family!
My experience with Hairmax has been nothing short of outstanding!
My experience with Hairmax has been nothing short of outstanding. I have been a customer since 2015. I recently upgraded to a new Lumina 272. I received follow up phone calls after receiving my new device, to check if I have any questions or concerns, which I appreciate. I spoke directly with Carlos several times as well. His customer service is exceptional. He is so easy to speak with and so very very knowledgeable. He has worked with me a lot and is very dependable & reliable with his help. I feel lucky to have him within a phone call if I need any assistance. Thank you Carlos and thank you Hairmax for having such a caring team member.
2025幎11æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Hairmax ããã®åç
Thank you so much for taking the time to share such a heartfelt review. We truly appreciate your loyalty since 2015, and weâre thrilled to hear that your experience with the new Lumina 272 has been so positive.
Weâre especially delighted to know that Carlos has provided you with exceptional care and support. He is indeed a valued member of our team, and your kind words mean a great deal. Weâll be sure to pass along your appreciationâhe will be so happy to hear it.
Thank you again for your trust in Hairmax. Weâre always here for you, and we look forward to continuing to support you on your journey.
My customer service call with AndreaâŠ
My customer service call with Andrea today was topnotch, just as my other two calls over recent years have been. She was knowledgeable, patient and understanding. Thank you!!
2025幎11æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Hairmax ããã®åç
Dear Kelly,
Thank you so much for sharing your experience! Weâre thrilled to hear that your call with Andrea was top-notch and that she has consistently provided knowledgeable, patient, and understanding support over the years. We truly appreciate your kind words and will make sure Andrea receives your thanks.
Weâre always here to help whenever you need us!
Quick thanks for getting back so fast!
2025幎11æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Hairmax ããã®åç
Thank you for your feedback! Weâre glad we were able to respond promptly and assist you.
Exceptional Service
After erroneously ordering an incompatible battery, Carlos waived policy and provided a refund for the just opened/unused incompatible battery. Thoroughly satisfied with this course of action. Thank you.
2025幎11æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Hairmax ããã®åç
Dear Geordie,
Thank you for sharing your experience! Weâre glad to hear that Carlos was able to assist by reviewing your situation and making things right with the refund. Providing flexible, customer-focused support is important to us, and weâre happy to know youâre satisfied with the resolution.
We appreciate your feedback and are here anytime you need further assistance. Thank you!
I spoke with Carlos via chat
I spoke with Carlos via chat and he was great. He provided me with all the information I needed about international shipping costs and explained the different devices clearly. Great customer service and an incredibly knowledgeable agent.
2025幎11æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Hairmax ããã®åç
Dear Diego,
Weâre so glad to hear that Carlos was able to provide clear information about international shipping and help you understand the different devices. Delivering knowledgeable, friendly support is something we strive for, and weâll be sure to share your kind words with him.
We truly appreciate you taking the time to share your experience and are here anytime you need further assistance!
Ordered my Lumina September 9
Ordered my Lumina September 9, 2025. The device has been very convenient to use, and each time I have had questions the HairMax support team has been very helpful. I have especially enjoyed talking with Carlos regarding my questions. He always patiently listens to my questions and has been very supportive in my hair loss journey.
2025幎11æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Hairmax ããã®åç
Thank you so much for sharing your experience! Weâre thrilled to hear that your Lumina has been convenient to use and that our support team has been able to help whenever youâve had questions. Itâs wonderful to know that Carlos has made such a positive impact on your hair-care journey â weâll be sure to pass along your kind words to him.
We truly appreciate you being part of the HairMax community, and weâre here for you anytime you need assistance! ð
I just purchased my Hairmax
I just purchased my Hairmax. I spoke with Carlos at customer service. He was friendly, polite and knowledgeable. He explained the differences between the varies devices as well as the competition. We also discussed his personal experience with the Hairmax. At the end I felt very confident about my purchase. Thank You
2025幎11æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Hairmax ããã®åç
Thank you for sharing your wonderful feedback! Weâre delighted to hear that Carlos was able to provide you with helpful information and make your Hairmax purchasing experience a positive one. Our team takes pride in offering knowledgeable and personalized support to help each customer find the right solution for their needs.
We truly appreciate your trust in Hairmax and wish you great success on your hair growth journey!
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
äŒæ¥ã¯ãèªåæåŸ
ãä»ããŠã¬ãã¥ãŒãäŸé Œããããšãã§ããŸãããã®æ¹æ³ã§åŸãããã¬ãã¥ãŒã¯ãæ¬ç©ã®çµéšã«åºã¥ãããã®ã§ããã確èªæžã¿ã®ã©ãã«ãä»äžãããŸãã
ä»ã®çš®é¡ã®ã¬ãã¥ãŒã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çŽ°ã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã