Halo’s London レビュー 

Halo’s London からの回答

2025年7月9日

Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos London customer care team Www.haloslondon.com

Halo’s London からの回答

2025年7月9日

Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos London customer care team Www.haloslondon.com

Halo’s London からの回答

2025年7月3日

Thank you for taking the time to leave your feedback. We're sorry to hear you weren't happy with your purchase.

We do want to clarify that all of our items include free standard delivery, which is automatically applied at checkout. There are no hidden or additional shipping charges, so we’re not sure what is meant by “not including delivery” — no delivery fee was charged.

As for the sterling silver ruby set, it is made from certified 925 silver and remains one of our most popular sets. That said, we understand that presentation can impact perception. This set was dispatched — as outlined at checkout — from our international warehouse, which allows us to offer the complete set at such an accessible price.

If you feel the item isn’t right for you, we’re more than happy to help with a return. You can reach us directly at info@haloslondon.com, or initiate a return using the Returns link at the bottom of our homepage.

Best regards,
Halo’s London Customer Support

Halo’s London からの回答

2025年7月9日

Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos London customer care team Www.haloslondon.com

Halo’s London からの回答

2025年7月9日

Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos London customer care team Www.haloslondon.com

Halo’s London からの回答

2025年7月9日

Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos London customer care team Www.haloslondon.com

Halo’s London からの回答

2025年7月9日

Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos London customer care team Www.haloslondon.com

Halo’s London からの回答

2025年6月9日

Thank you for your feedback, and we’re sorry to hear about your experience.

We take product quality and customer satisfaction very seriously, and we’re keen to resolve this for you. However, we’ve checked our inbox and have been unable to locate any previous communication from your email address.

Please feel free to reach out to us directly at info@haloslondon.com, or alternatively, you can contact us via the live chat feature on our website for a quicker response.

We’re more than happy to assist you and look into this matter further. We appreciate you bringing it to our attention and look forward to resolving it with you.

Halo’s London からの回答

2025年7月9日

Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos London customer care team Www.haloslondon.com

Halo’s London からの回答

2025年5月22日

Dear Paula,
Thank you so much for your kind and thoughtful review! We’re absolutely delighted to hear that you love your Evil Eye earrings and bracelet — and even more so that you were happy with the service you received.

We’re truly grateful for your patience throughout the delivery hiccup and so pleased it all worked out in the end. Your words mean a great deal to our team, and it’s customers like you who make what we do so rewarding.

We look forward to welcoming you back to Halos London again soon! 💫

Warmest wishes,
The Halos London Team

Halo’s London からの回答

2025年7月9日

Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com

Halo’s London からの回答

2025年5月22日

Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com

Halo’s London からの回答

2025年5月15日

Thank you for your feedback, though we’re very sorry to see this 1-star review.

Your order was dispatched promptly the next working day after purchase (on the 11th of May) and handed over to Evri, our third-party courier. Unfortunately, once a parcel is in transit, any unexpected delays at individual courier depots are beyond our control — though we absolutely understand how frustrating this can be.

We received your first email on the 15th of May and were not given the opportunity to respond before this review was posted. Our team always aims to respond promptly to all enquiries, and we are currently following up with Evri to locate your parcel.

While we sympathise with your situation, especially ahead of your daughter’s birthday, we do encourage customers to allow sufficient delivery time when ordering — particularly if the item is needed for a specific date. We genuinely did our part to dispatch on time and regret that the delay occurred after handover to the courier.

We hope to resolve this matter for you as quickly as possible and appreciate your understanding.

Halo’s London からの回答

2025年5月22日

Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com

Halo’s London からの回答

2025年5月22日

Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com

Halo’s London からの回答

2025年5月22日

Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com

Halo’s London からの回答

2025年4月30日

Hi Lucy,

Thank you for the feedback for your order back in October. We’re sorry to hear you’re unhappy with your necklace.

We’d like to reassure you that all our pieces described as 925 silver are made from genuine sterling silver, which is composed of 92.5% silver and 7.5% other metals—most commonly copper. Sterling silver itself is not magnetic, but it’s possible for certain small components, such as clasps or internal structural elements, to contain trace amounts of other metals like nickel or steel for added strength. This may explain the slight magnetic reaction you’ve observed.

We always aim to provide accurate product descriptions and uphold the quality of our items, and we appreciate your comments.

Halos London Customer Services

Halo’s London からの回答

2025年5月22日

Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com

Halo’s London からの回答

2025年4月26日

Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com

Halo’s London からの回答

2025年4月24日

Hi Liz

Thank you for your review, and I’m really sorry to hear that your cufflinks didn’t arrive in time for the wedding. I completely understand how frustrating this must be, especially when you were counting on them for a special occasion.

Your order was dispatched on the 24th of March and handed to Evri, our delivery partner, on the 27th of March, with tracking number H03TJA0082925449. This information is also available via the order tracking page on our website. Since dispatch, we’ve not received any communication from Evri to suggest there was a delivery issue, so we were unaware there was a problem until now.

Regarding your email chasing the order — I’ve checked all of our inboxes, including the spam folder (where messages can occasionally end up), but unfortunately, I can’t locate any message from you. As a result, we weren’t aware there was an issue until your review.

We’ll now follow this up with Evri directly, but due to the length of time that’s passed, it’s likely the parcel has been lost in transit. We’re very sorry for the inconvenience this has caused. We’d be happy to either send you a replacement cufflink set while we open a claim, or issue a full refund if the item is no longer required.

Please reach out to us using the Contact Us form on our website to let us know which option you’d prefer, and we’ll get this sorted as quickly as possible.

Best regards,
Customer Service Team
Halos London