I bought three hampers, one each for my son and daughter and one for my brother. I was informed by email that they had been delivered. I confirm that my son and daughter, at different addresses have N... もっと見る
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I purchased the hamper for my sister in the uk , and the feedback I received was that it was delivered in a timely manner ,politely with good quality and nice packaging. I will purchase again from yo... もっと見る
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These hampers are absolutely stunning. The astetic is so endearing and the items are of the best quality and ingredients, its hard not to feel special on opening as they are so pretty and well put t... もっと見る
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Mohamed and Naomi (Customer Services) are an absolute credit to Hampers.com and moved heaven and earth for me to be able to get the hampers to me ahead of my wedding after delays caused by DHL. They... もっと見る
企業が回答しました
企業情報
当該企業による記述
Food and wine hampers sent world-wide. We supply hampers throughout the year, including Christmas hampers, gift baskets, festive hampers, Mother's Day gifts, Birthdays, corporate gifts and Easter hampers.
連絡先
Clearwater Hampers Ltd, 36 Innovation Drive, OX14 4RT, Abingdon, 英国
- 01235 833732
- help@hampers.com
- hampers.com
4.2
ほぼ満足
2335件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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Delivered on time and have good quality…
Delivered on time and have good quality vegetarian items. Presentation box is very good.
2026年6月26日
自発的なレビュー
hampers.com からの回答
Dear Hannah,
Thank you for your wonderful review. We're so pleased to hear that your hamper arrived on time and that you were happy with the quality of the vegetarian selection and the presentation box.
We really appreciate your feedback and hope to help you with another gift in the future.
Kind regards,
Team Hampers.com
Excellent hamper present
2026年7月3日
自発的なレビュー
hampers.com からの回答
Hello David,
Thank you for your lovely review,
We're delighted to hear that you thought the hamper made an excellent gift. It's wonderful to know it was well received, and we really appreciate you taking the time to share your feedback.
We hope to help you with another special gift again soon!
Kind regards,
Team Hampers.com
This hamper company is by far the best
This hamper company is by far the best, and I go to them for gifts many times throughout the year.
2026年7月2日
自発的なレビュー
hampers.com からの回答
Dear Terina,
Thank you for your wonderful review. We're delighted to hear that we're your go to choice for gifts throughout the year.
Your continued support means so much to us, and we're thrilled that we've been able to help you celebrate so many special occasions.
We look forward to creating many more hampers for you in the future.
Kind regards,
Team Hampers.com
Ordered a cheese and wine hamper for a…
Ordered a cheese and wine hamper for a birthday present on the 15th to be delivered on 24th. No communication until 24th to advise the order was being packed???….. eventually delivered on the 27th. Will not be using again. Sorry but there needs to be better communication. You had plenty of time so don’t know what the problem was but you didn’t say anything. Very disappointing.
2026年6月27日
自発的なレビュー
hampers.com からの回答
Dear Jon,
Thank you for taking the time to leave your feedback. We are very sorry to hear that your hamper did not arrive in time for the birthday occasion and that our communication did not meet your expectations.
We completely understand your disappointment, especially as the order was placed well in advance with a specific delivery date selected. We sincerely apologise for the delay and for not keeping you updated sooner regarding the status of your order.
Your comments regarding our communication are greatly appreciated and will be shared with our team as we continually work to improve our service and customer experience.
Please accept our apologies once again for the inconvenience and disappointment caused.
Kind regards,
Team Hampers.com
Lovely hamper every item is great thank…
Lovely hamper every item is great thank you
2026年6月27日
自発的なレビュー
hampers.com からの回答
Dear Dennis,
Thank you so much for your lovely review!
We are delighted to hear that you enjoyed your hamper and that every item met your expectations. It means a great deal to us to know that our hampers are bringing joy to our customers.
Thank you for taking the time to share your feedback, and we hope to have the pleasure of serving you again in the future.
Kind regards,
Team Hampers.com
Poor hamper and service
It was not delivered the next day as paid for and there was no card with the message that I wrote so the person did not know who sent the hamper or why !
Basket was not good quality and for the price i expected better
2026年6月21日
自発的なレビュー
hampers.com からの回答
Dear Susan,
Thank you for your feedback, and please accept our sincere apologies for the disappointment caused with your order.
We are very sorry to hear that the hamper was not delivered next day as expected and that the gift message card was missing, meaning the recipient was unable to identify who it was from. We also apologise that the hamper did not meet your expectations in terms of quality.
We appreciate how important this gift was and completely understand your frustration.
We will be in contact with you shortly to look into this further and help resolve the matter for you.
Kind regards,
Team Hampers.com
Ordered a cream tea hamper
Ordered a cream tea hamper, arrived 3 days late, ice packs melted because it arrived late, cream warm and scones out of date by one day. Very disappointing as it was a Father’s Day present. Wouldn’t recommend.
2026年6月21日
自発的なレビュー
hampers.com からの回答
Dear Sam,
We are very sorry to hear about your experience and sincerely apologise for the disappointment caused, especially as this was intended to be a Father's Day gift.
This is not the standard of service we aim to provide, and we completely understand your frustration regarding the delay and the condition of the hamper on arrival.
We have now reached out to you directly to resolve this matter and hope to have the opportunity to put things right.
Kind regards,
Team Hampers.com
Paid for next day delivery
Paid for next day delivery, didn’t arrive on time, hamper was a nice gift, unsure if I would order again!
2026年6月23日
自発的なレビュー
hampers.com からの回答
Dear Cal,
Please accept our sincere apologies that your order did not arrive on time despite paying for next day delivery.
We are pleased to hear that the hamper itself was well received, however we completely understand your disappointment regarding the delivery delay and the impact this has had on your overall experience.
Your feedback is greatly appreciated and will be shared with the relevant teams as we continue to improve our service.
Kind regards,
Team Hampers.com
First time ordering
An excellent gift. Men don't want soap or shampoo they want beer and snacks. There are concerns. The bottles are glass and tightly packed. Hampers.com need to address this. The package arrived with 3 of 4 bottles broken. Customer service did resend once the initial email delay was resolved. Sorry you still have to lose a star for that.
2026年6月17日
自発的なレビュー
hampers.com からの回答
Dear Mrs Rose,
Please accept our sincere apologies for the disappointment caused.
We are very sorry to hear that your Father's Day gift arrived late and in a damaged condition. This is certainly not the experience we want for our customers.
A member of our Customer Service Team will be in touch with you this morning to review the issue and help resolve this for you.
Kind regards,
Team Hampers.com
Don't use it you want your hamper for a specific date
Second time trying to use this service. First time looked good, I picked my date and like most I chose a date before the birthday just incase, got a dispatch notification then nothing, Evri changed the delivery date three times and eventually it arrived. As it's food this is thoroughly disappointing and rubbish service as it completely missed the birthday. Then this time again, same exact thing. It was due yesterday, no sign of it, then told 5:30 today, nothing. I wanted to give them the benefit of the doubt regarding last time. But just seems its just how they operate. I placed a double order this time, and fully expect the delivery due next week not to show up on time too.
2026年6月12日
自発的なレビュー
hampers.com からの回答
Dear Carly,
Thank you for taking the time to share your feedback.
We are sincerely sorry to hear about your experience, particularly as this is the second time you have encountered delivery delays with your orders. We completely understand how disappointing it is when a gift intended for a special occasion arrives after the event, despite being ordered in advance to avoid exactly that situation.
While we work hard to ensure all orders are dispatched on time, we appreciate that this means very little when the courier subsequently delays delivery. We understand your frustration with the repeated changes to the delivery date and the uncertainty this has caused.
A member of our customer service team has been in direct contact with you to resolve this matter. As discussed, we have arranged a full refund for the original order, which is currently being returned to us. In addition, as a gesture of goodwill and in recognition of the inconvenience caused, we have applied a 50% discount to your father's hamper order for next weekend.
Please be assured that we take feedback such as yours very seriously and continually review the performance of our delivery partners. We will also be raising these concerns with Evri, as the level of service you have experienced falls below both your expectations and ours.
We are genuinely sorry that we have let you down on more than one occasion and understand why this has affected your confidence in our service. We appreciate the opportunity to put things right and hope that the steps we have taken demonstrate our commitment to customer satisfaction.
Thank you again for your feedback, and please accept our sincere apologies for the inconvenience and disappointment caused.
Kind regards,
Team Hampers.com
Not happy with this delivery.
Not happy with this delivery.
The courier left the package in an outhouse/barn on the property without any delivery note pushed through the letterbox or any other indication.
It was there for more than a day and a half, and now I'm not sure if the food items are safe to eat or not. It certainly missed my friend getting it on time, and it would have been there for days and days if I hadn't bothered to ask him if he got it.
2026年6月8日
自発的なレビュー
hampers.com からの回答
Dear Adrian,
Thank you for taking the time to leave your review.
We are very sorry to hear about your delivery experience. We completely understand your frustration, particularly as the hamper was intended as a gift and the lack of any delivery notification meant it was not found promptly.
This is not the standard of service we expect from our delivery partners, and we sincerely apologise for the inconvenience and disappointment caused.
A member of our Customer Care team will be in touch shortly to discuss this with you and work towards a suitable resolution.
Kind regards,
Team Hampers.com
Delivered on time - but missing gift message
Delivered on time to recipient, only issue was they didn’t include the gift message/card - which sort of defeats the objective of sending a thank you gift.
Other than that, no complaints.
2026年6月3日
自発的なレビュー
hampers.com からの回答
Hello Miss Lucy,
Thank you for taking the time to leave your review.
We're delighted to hear that the hamper arrived on time and was well received.
We're sorry to hear that the gift message appeared to be missing. Having checked your order, I can confirm that a gift message was attached. Our gift messages are printed on the outer box rather than included as a separate card inside the hamper, so it may unfortunately have been overlooked when the package was opened.
We appreciate your feedback, as it helps us improve the experience for future customers.
Thank you again for choosing Hampers.com.
Kind regards,
Team Hampers.com
Sent as a thank you gift
Sent as a thank you gift. Had a wonderful reply from the recipient. They was really pleased with the hamper.
2026年6月1日
自発的なレビュー
hampers.com からの回答
Dear Valuable Customer,
Thank you so much for taking the time to leave a review.
We are delighted to hear that the hamper was well received and that your recipient was so pleased with their gift. Knowing that our hampers help create special moments for our customers and their loved ones is exactly why we do what we do.
Thank you for choosing Hampers.com, and we hope to help you again in the future.
Kind regards,
Team Hampers.com
Got the hamper as a thankyou gift and…
Got the hamper as a thankyou gift and they loved it. Had an issue with delivery as the address was wrong, but the customer care team sorted it out quickly and efficiently so the hamper was delivered quickly, great customer service
2026年6月5日
自発的なレビュー
hampers.com からの回答
Dear Valuable Customer,
Thank you so much for taking the time to leave your review.
We are delighted to hear that the hamper was well received and that the recipient loved it.
We are sorry that there was initially an issue with the delivery address, but we're pleased that our customer care team was able to resolve this quickly and ensure the hamper arrived without further delay.
Thank you for your kind words about our customer service. Feedback like this means a great deal to us, and we truly appreciate your support.
We hope to have the opportunity to assist you again in the future.
Kind regards,
Team Hampers.com
Problems but solved to the highest standard
I ordered a Hamper for my friends birthday and asked for it to be delivered on aa certain day. It wasn't. Then we were told it had been delivered the next day but my friend hadn't received it. I contact customer services who responded quickly and special mention to Mohamed who was brilliant. He arranged for another Hamper to be sent. A little bit of a muddle with that delivery too but I kept Mohamed in the loop and he responded each time. The couriers let them down to be honest - and that is unforgivable because companies like this need reliability. Then the original Hamper turned up - it had been delivered to someone on another floor - but no card to inform us. The company kindly said my friend could keep both Hampers. Five stars for customer services and quality of items. Not their fault the delivery companies let them down. Strongly recommend this company.
2026年6月1日
自発的なレビュー
hampers.com からの回答
Dear Yvonne,
Thank you so much for taking the time to leave such a detailed review.
We are delighted to hear that your friend enjoyed the hamper and that Mohamed was able to assist you throughout the delivery issues. We will be sure to pass your kind comments on to him.
We sincerely apologise for the difficulties you experienced with the delivery process. While we always strive to ensure orders arrive on the requested date, we understand how frustrating it is when courier issues cause delays and confusion. We appreciate your patience while we worked to resolve the situation and are pleased that we were able to arrange a satisfactory outcome.
Thank you again for your understanding, your recommendation, and your kind words about our customer service and hamper quality. We truly value your support and hope to have the opportunity to serve you again in the future.
Kind regards,
Team Hampers.com
hampers.com からの回答
Dear Judi,
We're delighted to hear that the Thank You Hamper was so well received. It’s always wonderful to know that our hampers have helped make someone feel appreciated.
Thank you for choosing Hampers.com, and we hope to assist you again in the future.
Kind regards,
Team Hampers.com
Will Use Again
All packaged and presented well. Nice quality goods.
Arrived in good time and person who was receiving loved it!
2026年6月1日
自発的なレビュー
hampers.com からの回答
Dear Karmen,
Thank you so much for your lovely review.
We're delighted to hear that the hamper arrived in good time, was well presented, and that the recipient loved it.
It's wonderful to know that both the quality of the products and the overall experience met your expectations.
We really appreciate you taking the time to share your feedback.
Kind regards,
Team Hampers.com
The lady I bought it for was delighted
The lady I bought it for was delighted. Thank you.
2026年5月24日
自発的なレビュー
hampers.com からの回答
Dear Mr and Mrs Magnus,
Thank you for your lovely feedback.
We’re so pleased to hear that the lady you bought the hamper for was delighted with it.
Thank you for choosing us, and we hope to assist you again in the future.
Kind regards,
Team Hampers.com
hampers.com からの回答
Dear Jonathan,
Thank you for your feedback.
We’re delighted to hear your hamper was delivered well and appreciate you taking the time to share your experience.
Kind regards,
Team Hampers.com
I had a problem with my delivery this…
I had a problem with my delivery this time, the courier not Hampers fault. Hampers sent me a replacement one out ASAP. Their help and efficiency was much appreciate
2026年5月11日
自発的なレビュー
hampers.com からの回答
Dear Jo,
Thank you for your lovely feedback.
We’re very sorry there was an issue with the courier, but we’re pleased we could resolve this quickly for you with a replacement hamper.
Your kind comments about our team’s help and efficiency are truly appreciated, and we hope to assist you again in the future.
Kind regards,
Team Hampers.com
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