hampers.com レビュー 

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2025年12月22日

Dear F Fox,

Thank you so much for your kind words and for taking the time to share your feedback on Trustpilot. We really appreciate the support and are so pleased you were happy with your experience.

Thanks again for choosing Hampers.com.

Kindest regards,

hampers.com からの回答

2025年12月22日

Dear Steven,

I’m very sorry to hear about the condition your hamper arrived in. Receiving a gift in that state is incredibly disappointing, and I completely understand why this left you feeling frustrated.

I’m also sorry that the follow up from our customer service team didn’t meet the level of support you should expect, particularly when dealing with broken glass and damaged items. That’s not the experience we want anyone to have.

If you would like us to revisit this and look at a more suitable resolution, please do get in touch with us at help@hampers.com
. We would genuinely like the opportunity to put this right for you.

Thank you for taking the time to share your feedback.

Kindest regards,
The Hampers.com Team

hampers.com からの回答

2025年12月22日

Dear Paul,

Thank you for your kind review. We’re so pleased to hear everything was easy and that you were happy with both the service and the hamper.

Thanks again for choosing Hampers.com.

Kindest regards,
The Hampers.com Team

hampers.com からの回答

2025年12月22日

Dear Ziggypop,

Thank you so much for your lovely feedback. We’re really pleased to hear everything arrived on time, in great condition, and that the recipient was over the moon.

Thanks again for choosing Hampers.com and for taking the time to leave such a kind review.

Kindest regards,
The Hampers.com Team

hampers.com からの回答

2025年12月22日

Dear Paul,

Thank you for your kind feedback. We’re really pleased to hear you found the website easy to use and that everything from checkout to dispatch was smooth.

Thanks again for choosing Hampers.com and for taking the time to leave a review.

Kindest regards,
The Hampers.com Team

hampers.com からの回答

2025年12月22日

Dear Nicholas,

Thank you for taking the time to share your experience, and I’m very sorry for the frustration this caused, especially so close to Christmas.

I can see that a resolution has now been provided, and I’d like to sincerely apologise again for the uncertainty and delays you experienced while this was being investigated. I understand how disappointing it is when one part of an order arrives and the other does not, and I’m sorry that this impacted your experience with us.

I do hope we’ve been able to restore your faith in us and that you’ll consider giving us another chance in the future.

Wishing you a very Merry Christmas.

Kindest regards,
The Hampers.com Team

hampers.com からの回答

2025年12月18日

Dear Rod B,

Thank you for your lovely review. I’m really pleased to hear the recipients were delighted with the contents and that the service was prompt. I’m also glad Naomi was able to correct the delivery address quickly for you and keep you updated - your kind words will be passed on to her.

Thank you for taking the time to share your experience.

Kindest regards,
Team hampers.com

hampers.com からの回答

2025年12月18日

Dear Jon,

Thank you so much for your kind review. I’m delighted to hear the issue was resolved smoothly and that Steve was able to support you so patiently and efficiently. We really appreciate you taking the time to highlight his help.

We look forward to welcoming you back again in the future.

Kindest regards,
Team hampers.com

hampers.com からの回答

2025年12月18日

Dear Ginette,

Thank you for your lovely review. I’m so pleased to hear your parents enjoyed their Christmas hamper and that the delivery arrived on time. It’s great to know you’ve used us before and plan to do so again.

Thank you for choosing us.

Kindest regards,
Team hampers.com

hampers.com からの回答

2025年12月18日

Dear Paula,

Thank you for your review. I’m very sorry to hear the wrong hamper was delivered, especially as it was for your son and you’d chosen a specific one. I understand how disappointing that must have been, particularly when everything else went to plan with the delivery date.

Please accept my sincere apologies. If you haven’t already, our Customer Care team will be happy to help put this right.

Kindest regards,
Team hampers.com

hampers.com からの回答

2025年12月18日

Dear Tony,

Thank you for your lovely review. It means a great deal to hear you’ve been using our service for many years and that ordering from Australia for UK delivery has been smooth and good value for you. I’m really pleased the hampers are always well received.

Thank you for your continued support.

Kindest regards,
Team hampers.com

hampers.com からの回答

2025年12月18日

Dear Alison,

Thank you for your review. I’m very sorry for the disruption caused by this delivery, especially as you paid for a nominated delivery day and had planned around it. I understand how disappointing this must be, particularly when it affected your gift plans.

I can see you’re in contact with one of our Customer Care advisors, who has offered a resolution and is working to sort this out for you. I hope we can turn this experience around for you, and we truly appreciate your custom.

Kindest regards,
Team hampers.com

hampers.com からの回答

2025年12月18日

Dear Meera,

Thank you for your review. Unfortunately, we’re unable to locate an order under this name on our system. Please could you respond via the Find Reviewer option so we can look into this and reach out to you directly, or if you prefer, email us at help@hampers.com
FAO Meera, with your order details.

Kindest regards,
Team hampers.com

hampers.com からの回答

2025年12月18日

Dear Billy,

Thank you for your review. I’m really pleased to hear you found the ordering process simple and that delivering to multiple addresses was easy for you. It’s great to know this worked smoothly.

Thank you for choosing us.

Kindest regards,
Team hampers.com

hampers.com からの回答

2025年12月18日

Dear Paul,

Thank you for your wonderful review. I’m delighted to hear you found the website easy to use, felt the hamper was good value, and that it was delivered exactly when you wanted. It’s great to know the service met your expectations.

Thank you for choosing us.

Kindest regards,
Team hampers.com

hampers.com からの回答

2025年12月18日

Dear Vanessa,

Thank you so much for taking the time to share this. I’m really pleased everything worked out in the end and that your brother was able to receive the hamper safely. It’s great to hear our Customer Care team were responsive, professional and kept you updated throughout, especially at a time when it was understandably worrying.

Your recommendation means a lot to us, and we truly appreciate your trust. We look forward to welcoming you back again in the future.

Kindest regards,
Team hampers.com

hampers.com からの回答

2025年12月16日

Dear Chris,

Thank you very much for your kind and thoughtful feedback. We’re delighted to hear that you were impressed when you received one of our hampers and that it inspired you to order one for a family member, even more so that they really enjoyed it too.

It’s wonderful to know you found the hamper a great value for money and that the dispatch was prompt. Your recommendation and continued support truly mean a lot to us.

Kindest regards,
Team hampers.com

hampers.com からの回答

2025年12月16日

Dear Pernilla,

Thank you so much for your lovely feedback. We’re delighted to hear that you found the ordering process easy and that everything went smoothly from start to delivery.

Providing a simple, reliable, and stress-free experience is always our goal, so it’s wonderful to know we achieved that for you. Your kind words mean a great deal to our team.

Kindest regards,
Team hampers.com

hampers.com からの回答

2025年12月16日

Dear M Rogers,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet expectations, especially given the importance of a hamper purchased as a gift.

We understand how disappointing it must have been to receive your order in a condition that felt unsuitable for gifting. Our hampers are designed to be packaged in sturdy presentation boxes to ensure the contents arrive safely, but we appreciate that the outer appearance is just as important, and we regret that this was not your experience.

Your comments regarding value for money and presentation have been noted and will be shared with our team, as this feedback is essential in helping us review and improve both our packaging and our customer experience.

Thank you again for bringing this to our attention. We’re sorry we fell short on this occasion.

Kindest regards,
Team hampers.com

hampers.com からの回答

2025年12月16日

Dear Catriona,

Thank you for getting in touch and for bringing this matter to our attention. We’re very sorry for the inconvenience you experienced with your recent order and for the frustration this caused.

We appreciate you placing a large order with us and understand how disappointing it must have been when the delivery did not go as expected. This is certainly not the level of service we aim to provide, and we regret that the situation resulted in additional time and cost for you.

We can see that a member of our team has already reached out, and we are currently reviewing what happened to ensure this issue is properly addressed and to prevent anything similar from occurring in the future.

Thank you for your patience while we look into this further. Please be assured that your feedback is taken seriously, and we are committed to improving our service.

Kindest regards,
Team hampers.com