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VÅ¡e v poÅádku. Objednala jsem koÅŸené boty, které v ÄR stojà 3.500, zde jen 2.000. Boty jsou pohodlné, lehké, moc hezká bÃlá kůşe. Zásilka pÅiÅ¡la za tÃœden, pÅesnÄ podle informace pÅi objednánÃ. Pozor p... ãã£ãšèŠã
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Payment by card has stalled on card information review once I confirmed it. It never went through, but PayPal payment was successful. Technical support helped me check that there was no double order/p... ãã£ãšèŠã
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PÅed mÄsÃcem jsem objednal boty. Dlouhá doba dodánÃ, beru a objednávám. I pÅes tuto dlouho dobu dodánà nic. Ŝádná zmÄna stavu objednávky. Musel jsem se sám ozvat. ZaÄali s tÃm, ÅŸe jedny boty nemajà sk... ãã£ãšèŠã
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The product was delivered in great condition. There were some issues with the payment portal, but their customer support was very helpful and proactive to solve it.
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Hardloop zastává názor, şe şivot je lepšà venku.
Turistika s rodinou, lyÅŸovánà s pÅáteli a posezenà u ohnÄ jsou nutné pro ÅŸivotnà rovnováhu.
Rádi poznáváme nová mÃsta, nové lidi a nikdy si nenecháme ujÃt pÅÃleÅŸitost podÄlit se o své nadÅ¡enà pro dobré vybavenà a nároÄné trasy.
Proto uÅŸ od roku 2015 pomáháme zaÄáteÄnÃkům i vrcholovÃœm sportovcům najÃt to nejlepÅ¡Ã vybavenà pro dobrodruÅŸstvà a chceme v tom bÃœt nejlepÅ¡Ã!
17 avenue du pré de challes, 74940, Annecy, ãã©ã³ã¹
3.9
931件ã®ã¬ãã¥ãŒ
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Hardloop ããã®åç
Hello Tibor,
Thank you so much for your positive feedback! ð We're thrilled to hear that your order and delivery went smoothly as expected. Your satisfaction is what drives us to keep improving our services. Looking forward to accompanying you on your next outdoor adventures! ðïž
Sportivement,
Romain - HardGuide
Prilis dlouha dodaci doba. Chvili jsem mela vazne obavy, ze zbozi nedorazi nikdy.
Hardloop ããã®åç
DobrÜ den Barboro,
Mrzà nás, ÅŸe dodacà doba VaÅ¡ich bot Sorel Glacier Xt byla pÅÃliÅ¡ dlouhá a způsobila Vám obavy. ðïž DÄkujeme za VaÅ¡i trpÄlivost a zpÄtnou vazbu, která nám pomůşe zlepÅ¡it naÅ¡e sluÅŸby. Kvalitnà zimnà obuv jako Sorel Glacier Xt si zaslouÅŸÃ rychlejÅ¡Ã doruÄenà a pracujeme na tom. ð²
Sportem ku zdravÃ,
Antonin - HardGuide
Hardloop ããã®åç
Hello Miroslav!Â
Thank you so much for your fantastic 5-star review! We're thrilled to hear about your positive experience with our quick shipping and clear communication. The Ortovox Swisswool Col Becchei Hybrid Jacket you ordered is definitely worth the efficient delivery - it's perfect for your upcoming mountain adventures! â°ïž Hope to see you back on the trails soon!
David - HardGuide
The declared delivery time was approximately 14 days, which I accepted. After this time, I received information that the shipment had arrived at a depot in the Czech Republic, but had not been forwarded from there.
The e-shop then wrote to me that it was necessary to provide additional information, even though the delivery address was correct and complete. The link through which the information was to be added was not working. No one responded to my repeated emails, and no solution was offered to me.
The shipment remained stationary, and I had to track down and resolve the entire situation myself, including finding out where the package was and who was supposed to deliver it.
If a problem arises during shipping, I expect at least basic communication and an active effort to resolve it. That did not happen here.
I do not recommend them.
Translated with DeepL.com (free version)
Hardloop ããã®åç
DobrÃœ den, VojtÄchu,
je mi opravdu lÃto, ÅŸe jste mÄl takovou zkuÅ¡enost s doruÄenÃm vaÅ¡eho Columbia Pike Lake. ðïž VaÅ¡e pÅipomÃnky jsou pro nás velmi cenné a pomohou nám zlepÅ¡it naÅ¡e sluÅŸby. Také jsme zjistili, ÅŸe doÅ¡lo ke zpoÅŸdÄnà doruÄenÃ, a podali jsme şádost u pÅepravce. VaÅ¡e komunikace s naÅ¡Ãm zákaznickÃœm servisem pokraÄuje a snaÅŸÃme se situaci rychle vyÅeÅ¡it.
S pozdravem,
David - HardGuide
Hardloop ããã®åç
Ahoj,
Velice dÄkujeme za VaÅ¡i pozitivnà zpÄtnou vazbu! ðïž Jsme nadÅ¡eni, ÅŸe jste s naÅ¡Ãm servisem spokojen. VaÅ¡e spokojenost je pro nás tou nejlepÅ¡Ã odmÄnou! TÄÅ¡Ãme se na VaÅ¡i dalÅ¡Ã návÅ¡tÄvu na naÅ¡ich horskÃœch stezkách.Â
S pÅátelskÃœm pozdravem,
Guillaume - HardGuide
Komunikace v jiném jazyce neÅŸ byla objednávka na webu. BalÃk nedorazil, musela jsem ho urgovat u spolupracujÃcà Äeské dodávkové sluÅŸby.
Hardloop ããã®åç
DobrÜ den,
UpÅÃmnÄ se omlouváme za potÃÅŸe, které jste mÄli s komunikacà a doruÄenÃm. ðïž Omlouváme se za nepÅÃjemnosti a ujiÅ¡Å¥ujeme vás, ÅŸe dÄláme vÅ¡e pro to, abychom zlepÅ¡ili naÅ¡e sluÅŸby a komunikaci ve vaÅ¡em jazyce.
S pozdravem,
Guillaume - HardGuide
I have not received the package yet even tho it is paid for and delivery supposed to be last week...I have complained already and waiting for the solution.
Hardloop ããã®åç
We are very sorry for the delay and the inconvenience this has caused ð
After checking your order, we can confirm that the package has been delivered. Unfortunately, there was a delay beyond the expected delivery date, and we sincerely apologize for this.
Thank you for your patience, and we appreciate your understanding regarding this situation.
Louis - Hardloop
Hardloop ããã®åç
DobrÜ den Zdenko,
Moc dÄkujeme za VaÅ¡i skvÄlou zpÄtnou vazbu! ð Jsme nadÅ¡eni, ÅŸe vÅ¡e probÄhlo k VaÅ¡Ã spokojenosti. Montura Pure Duvet je opravdu vÃœborná volba pro outdoorové dobrodruÅŸstvÃ. TÄÅ¡Ãme se, ÅŸe Vás brzy znovu uvidÃme na naÅ¡em webu! ðïž
SportovnÄ,
Camille - HardGuide
Hardloop uses Chronopost as a delivery service. A combination (for lovers of Catch-22 novel) which is deservedly ranked among the worst I have ever encountered.
When placing an order, you fill in the required information, select the shipping method, the order is accepted, everything is confirmed by email as it should be, ..., no signs of future problems
But then you receive an email from Harloop with the message "YOUR PACKAGE NEEDS YOU!" with a link to the order tracking page with the information "Le transporteur est en attente d'une information de votre part" CHRONOPOST NETWORKS â the page is in French and does not offer any other language, strange, considering that the e-shop offers several language versions, but not surprising). It is possible to click through to the carrier's shipment tracking, where you get the same information, albeit in English: "CHRONOPOST NETWORKS
Parcel held, pending information from the consignee." A small detail is missing: any clarification about what information is involved and where and how it can be provided.
Chronopost offers a chatbot, but only in French, messages via messenger, you cannot send it to them, or an app not available outside France, there is a french phone number too. What more could you want from an international online store
This leaves the option of contacting Hardloop or trying to resolve the issue through DPD, which delivers Chronopost shipments in Czechia. Several days of effort have so far resulted in only a few more lines in the shipment tracking with the information "Parcel in transit," "Parcel held," .. in transit, held, etc.
It wouldn't matter if delivery wasn't the fastest, but it's very annoying when you're bothered by requests for information that you entered in your order, which should have been verified, and by miscommunication between carriers, without any reasonable way to easily resolve the issue. You pay for the shipment in advance and then have to "fight" to even get it.
Hardloop ããã®åç
Hello Martin,
Iâm really sorry for the inconvenience caused by these issues with Chronopost and the difficulty in tracking your shipment. This should not happen. We try to control all stages of delivery, even if it is delegated.
I can see that our support team has already responded to your request by email yesterday and provided you with several solutions regarding your order. If you need any more clarification or if you have further questions about the solutions offered, I remain available to assist you.
We hope we can welcome you again soon for new adventures.
Best regards,
Camille - Hardguide
Hardloop ããã®åç
Hello Josef,
Thank you so much for your wonderful feedback! ðïž We're thrilled to hear you had a great experience with our communication, delivery, and pricing. Your satisfaction means the world to us, and we can't wait to accompany you on your next outdoor adventures! ð²
Sporty regards,
Arnaud - HardGuide
Dobrá spolupráce, objednala jsem si norskÃœ svetr, velikost odpovÃda, svetr je moc hezky
Hardloop ããã®åç
DobrÃœ den KateÅino,
Moc dÄkujeme za VaÅ¡e skvÄlé hodnocenÃ! ð Jsme nadÅ¡eni, ÅŸe jste spokojena s nákupem i velikostÃ. VaÅ¡e spokojenost je pro nás tou nejlepÅ¡Ã odmÄnou. TÄÅ¡Ãme se, aÅŸ Vás znovu pÅivÃtáme na naÅ¡ich horskÃœch stezkách! ðïž
S pÅátelskÃœm pozdravem,
Mathilde - HardGuide
Hardloop ããã®åç
Ahoj,
Jsme nadÅ¡eni, ÅŸe jste s naÅ¡Ã sluÅŸbou tak spokojená! ðïž VaÅ¡e pozitivnà zpÄtná vazba nám dÄlá obrovskou radost a motivuje nás k dalÅ¡Ãmu zlepÅ¡ovánÃ. Doufáme, ÅŸe vás brzy znovu uvidÃme na dobrodruÅŸnÃœch stezkách! ð²
SportovnÄ,
Guillaume - HardGuide
Besides the price, everything other was one star. Published date of delivery was very inaccurate and in the end, item was delivered over a week later with no apology or at least a try to compensate me.
Hardloop ããã®åç
Hello Peter,
I'm truly sorry about your delivery experience. ðïž We understand how frustrating delivery delays can be, especially without proper communication. We take your feedback seriously and will use it to improve our service.
Sincerely,
Guillaume - Hardguide
SkvÄlé rychlé dodánÃ. Helma super! BrÃœle jsem vrátila. Snad bude brzy vyrizeno.
Hardloop ããã®åç
Ahoj,
DÄkujeme za vaÅ¡e skvÄlé hodnocenÃ! ðïž Jsme opravdu rádi, ÅŸe jste spokojena s rychlostà dodánÃ. Co se tÃœÄe vrácenÃœch brÃœlÃ, ujiÅ¡Å¥ujeme vás, ÅŸe se postaráme o rychlé vyÅÃzenÃ. ð² VaÅ¡e spokojenost je pro nás na prvnÃm mÃstÄ a tÄÅ¡Ãme se, aÅŸ vás znovu pÅivÃtáme na vaÅ¡ich dobrodruÅŸnÃœch cestách!
SportovnÄ,
Guillaume - HardGuide
I ordered three items on Dec 26, 2025 for â¬400. Now it's January 24, 2026 and the order still hasn't arrived. Tracking says "in transit" since Jan 8, and since Jan 16 hasn't changed status. Nobody is replying or providing me with status updates. The exact same thing happened last year when I ordered here, so nothing has changed, the company doesn't work on improving it's services.
If you're unable to wait for 1 month+ for your order to be delivered, don't buy here.
Update: got a message that I received my package today on Jan 28.
Hardloop ããã®åç
Hello,
Thank you for your message and for your patience with this delivery issue.
Today, on 28/01, we have opened an investigation with the carrier to get more information about the location of your package. We will update you as soon as we receive news.
I remain available if you have any further questions in the meantime!
Guillaume - Hardguide
Hardloop sent me a different shirt, and I waited a really long time for it. Since I'm from the Czech Republic, I don't have the courage to deal with it.
Hardloop ããã®åç
Hello,
Thank you for your message and for letting us know about this delivery error. I am sorry you received the wrong shirt with your order.
You can return the item to us, and we will process your refund as soon as we receive it. If you need help with the return procedure or need a prepaid return label, just let me know. I will gladly guide you through the steps.
I remain available if you have any other questions or need further assistance!
Guillaume - Hardguide
Hardloop ããã®åç
DobrÜ den,
DÄkujeme za VaÅ¡i zpÄtnou vazbu a 4 hvÄzdiÄky! ð Omlouváme se za delÅ¡Ã dobu doruÄenÃ. VÄÅÃme, ÅŸe Smith 4d Mag S Chromapop Cat 3 maska splnà vÅ¡echna VaÅ¡e oÄekávánà pÅi VaÅ¡ich outdoorovÃœch dobrodruÅŸstvÃch. Pracujeme na zlepÅ¡enà naÅ¡ich dodacÃch lhůt! ðïž
SportovnÄ,
Guillaume - HardGuide
Hardloop ããã®åç
Hello Tomas, ð
Thank you for your message and for your patience regarding your delivery issue.
Today, January 23rd, we have contacted the carrier to open an investigation about the location of your parcel. We will keep you updated as soon as we have more information from them.
I remain available if you have any other questions in the meantime!
Guillaume - Hardguide
Hardloop ããã®åç
Hello,
Thank you so much for your positive feedback! ð We're thrilled to hear that everything went well with your purchase. Your satisfaction fuels our passion for adventure! Looking forward to supporting your outdoor journeys again soon. ðïž
Guillaume - HardGuide
While surprised that package will come from France, it was fast and all went well.
Hardloop ããã®åç
Hello,
Thank you so much for your perfect 5-star review! ð We're thrilled to hear that your order arrived quickly from France and everything went smoothly. Your satisfaction is what keeps our adventure going! Looking forward to supporting your outdoor journeys again soon! ðïž
Sporty regards,
Guillaume - HardGuide
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