Had an iPad issue. Very helpful young Ukrainian man (Hliem?) was very good, explained options, clear about cost, and didn’t give guarantees about possibility of a fix. I ended up both getting it fix... もっと見る
企業が回答しました
所在地
所在地を変更Units 7A, 7B, 7C, Nutgrove Retail Park, Rathfarnham, D14 DD88 Dublin, Dublin 14, IE
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レビュアーのコメントを見てみましょう
Im impressed with poor service and lies your staffs said to me.In my online purchase details its only asking me to provide receipt to show for the proof.But upon arrival when I'm doing my morning cycl... もっと見る
企業が回答しました
Delivery and assembly We had a great experience from start to finish. A special thank you to Brendan and Utmaiziv, who delivered and assembled our new dining table. They were professional, frie... もっと見る
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They two gents who came and delivered my furniture were so nice chatting and very helpful Brian was the young lads name didn't get the other chap its there 2nd time to deliver this year you got a... もっと見る
企業が回答しました
企業情報
Harvey Norman Ireland - Rathfarnham について
当該企業による記述
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
当該企業による記述
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
連絡先
Units 7A, 7B, 7C, Nutgrove Retail Park, Rathfarnham, D14 DD88, Dublin, Dublin 14, アイルランド
- 01 4916300
4.4
優良
601件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Still the best
As a returning customer it's good to see the high quality of customer service is still to the fore. Top quality products at very acceptable prices.
2026年1月29日
Harvey Norman Ireland - Rathfarnham からの回答
HI PJ,
We appreciate you taking the time to share your continued experience with us. We are happy to hear that you find our products to be of top quality and at acceptable prices.
Kind Regards,
Kevin
Harvey Norman Ireland - Rathfarnham からの回答
Hi Anne,
We appreciate you taking the time to leave us this great review. We're so happy to hear you received prompt delivery and good service.
Kind Regards,
Kevin
Click and collect. Excellent
Easy ordering. Pleasant staff. Prompt service in the shop once I found the right place. Only gripe? The sign at the door for click and collect should be MUCH BIGGER. I hung around the service desk waiting for the only employee there, who was busy with another customer. I finally interrupted and asked if this was the click and collect. He pointed me to the door at the back of the shop. That information could have been provided in the confirmation email. Or one of the employees standing idle could have come over and asked if I needed service.
2026年1月27日
Harvey Norman Ireland - Rathfarnham からの回答
Hi Ruth,
We're happy you found the ordering process and our staff pleasant. We appreciate your feedback regarding the click-and-collect signage and service. We will review the sign size and explore adding clearer instructions in our confirmation email to improve the pickup experience.
Kind Regards,
Kevin
Harvey Norman Ireland - Rathfarnham からの回答
Hi Priscilla,
We are happy to hear that you appreciate our pickup service when shopping online. Thank you for your positive feedback and for taking the time to share.
Kind Regards,
Kevin
No show for the Package
No show.
I was waiting in the car for over 15 minutes, no one showed up as per the email, felt kind of embarrassed.
Had to walk in myself to the store and the usual process. It did not work out as instructed in the email instructions.
2026年1月24日
Harvey Norman Ireland - Rathfarnham からの回答
Hi there,
We regret that our service did not meet your expectations, and we are sorry for the inconvenience you experienced. We appreciate your feedback and will look into what happened.
Kind Regards,
Kevin
Efficient friendly staff no problem…
Efficient friendly staff no problem setting up finance agreement
2026年1月20日
Harvey Norman Ireland - Rathfarnham からの回答
Hi Sinead,
We appreciate you sharing your feedback. We're so glad to hear our staff were efficient and friendly when setting up your finance agreement.
Kind Regards,
Kevin
Excellent and very helpful staff
2026年1月19日
Harvey Norman Ireland - Rathfarnham からの回答
Hi Micheline,
We appreciate you sharing your experience with us. We are so glad to hear our staff was helpful to you. Thank you for the positive feedback.
Kind Regards,
Kevin
Excellent service
Excellent service. Communication via text and phone call was great, time of delivery was respected as planned, packaging was very good and installation time was amazing. We were very pleased with the service
2026年1月20日
自発的なレビュー
Harvey Norman Ireland - Rathfarnham からの回答
Hi Ricky,
We appreciate you sharing your feedback. We're happy to hear that you were pleased with the service, communication, timely delivery, secure packaging, and efficient installation.
Kind Regards,
Kevin
Very easy and fast chick and collect…
Very easy and fast chick and collect for a new Dyson vacuum. Effortless, will done HN!
2026年1月15日
Harvey Norman Ireland - Rathfarnham からの回答
Hi Liam,
We're happy to hear that you found our click and collect service easy and fast when purchasing your new Dyson vacuum. Thank you for the great feedback!
Kind Regards,
James
Special shout-out to Shane
Special shout-out to Shane, despite working at the Tech Bar in Rathfarnham, Shane spent near to an hour helping me purchase a MacBook Air for my son, along with Product Care and laptop accessories.Shane was helpful without being pushy, and knowledgeable on what he was selling me. My son’s set up for his studies now, many thanks
2026年1月18日
自発的なレビュー
Harvey Norman Ireland - Rathfarnham からの回答
Hi Anouk,
We're happy to hear that you had such a positive experience. We appreciate you acknowledging the assistance you received while making your purchase. Thank you for your feedback.
Kind Regards,
James
Delivery staff very helpful
2026年1月15日
自発的なレビュー
Harvey Norman Ireland - Rathfarnham からの回答
Hi Dan,
We're happy to hear that our delivery staff was helpful. Thank you for your positive feedback; we appreciate it greatly.
Kind Regards,
Kevin
Very friendly staff
Very friendly staff, only comment is that the click & collect area was not super clear and had to ask staff
2026年1月8日
Harvey Norman Ireland - Rathfarnham からの回答
Hi Sare,
We're happy to hear that our staff was friendly! We appreciate your feedback regarding the click & collect area and will work on making it clearer for future visits.
Kind Regards,
Kevin
Great value find!
I was lucky to find a sofa bed in the winter sale that suited my requirements completely, size, dimensions, colour and price. The Furniture Manager in the store was very helpful. Delivery was quick, efficient and professional.
2026年1月9日
自発的なレビュー
Harvey Norman Ireland - Rathfarnham からの回答
Hi Frances,
We appreciate you sharing your feedback. We're happy to hear that you found a sofa bed that met your needs and that our team member was helpful. We're also glad the delivery was quick and professional.
Kind Regards,
Kevin
I got a broken TV screen,it was changed…
I got a broken TV screen,it was changed when i was back and the people were nice ,however it will be preferable to avoid these issues by having the tv to be verified before you pick it up.
2026年1月10日
Harvey Norman Ireland - Rathfarnham からの回答
Hi Adrian,
We appreciate your feedback and are sorry the TV arrived with a damaged screen. We're happy the replacement process was smooth. We'll review our procedures to prevent this issue.
Kind Regards,
Kevin
Sales Assistant Boy was Not Helpful and…
Sales Assistant Boy was Not Helpful and Interested in Showing the Product So I ended up Ordering Online
2026年1月9日
Harvey Norman Ireland - Rathfarnham からの回答
Hi Neeraj,
We regret that the sales assistance was not helpful. We will address this to improve the shopping experience in the future. Thanks for the order.
Kind Regards,
Kevin
I trust Harvey Norman’s.Customer care…
I trust Harvey Norman’s.Customer care is excellent,prices are fair and great selection of merchandise.
2026年1月7日
Harvey Norman Ireland - Rathfarnham からの回答
Hi Mary Ann,
We appreciate you sharing your positive experience. We're happy to hear that you trust us and are satisfied with our customer care, prices, and merchandise selection.
Kind Regards,
Kevin
The service was very good
The service was very good, fast and efficient from the moment of purchase until collection at the store.
2026年1月8日
Harvey Norman Ireland - Rathfarnham からの回答
Hi Rubem,
We're happy to hear that you found our service to be fast and efficient, from purchase to collection. Thank you for your positive feedback; we appreciate it.
Many thanks,
Katie.
The guys who came with my new washing…
The guys who came with my new washing machine were absolutely lovely, polite, helpful and friendly. They even arrived at the time they said they would. Very quick and efficient.
2026年1月5日
自発的なレビュー
Harvey Norman Ireland - Rathfarnham からの回答
Hi Alison,
We're happy to hear that the delivery team provided such excellent service! It's great to know they were punctual, helpful, and efficient during your washing machine installation. Thank you for your positive feedback!
Many thanks,
Katie.
Great shop friendly staff
2025年12月31日
Harvey Norman Ireland - Rathfarnham からの回答
Hi John,
We're glad you enjoyed your experience with our team! Thank you for your positive feedback; it means a lot to us.
Many thanks,
Katie.
Excellent Click and Collect Service
I recently used the "Click and Collect" service provided by Harvey Norman and found it to be swift and efficient, and well managed, with courteous and helpful staff. It's a pleasure to use such a service and find that the inventory is accurate and products selected are actually available!
2026年1月3日
Harvey Norman Ireland - Rathfarnham からの回答
Hi Steve,
We appreciate you sharing your positive experience with our Click and Collect service. We are so glad to hear that you found it swift, efficient, and well managed. It's great to know you found our staff courteous and helpful.
Many thanks,
Katie.
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